FAMOUS BRANDS IS HIRING
JUNIOR DESKTOP SUPPORT TECHNICIAN
- Midrand
- Permanent
- Full Time
- EE/AA
Introduction
To provide support to users to enable them to perform their work optimally (network connectivity, desktop & laptop computers and printers) under guidance from Senior Desktop Support Engineers and Team Leaders ensuring service and functionality meets Service Level Agreements
Duties & Responsibilities
- Support and maintain the organization’s computer systems and IT infrastructure.
- Install, diagnose, repair, maintain, and upgrade organizational hardware and equipment.
- Provide on-site and remote end-user support for laptops, desktops, servers, printers, and other IT equipment.
- Attend to and resolve incidents and service requests logged via the IT Service Management (ITSM) system.
- Troubleshoot and resolve network-related issues, including connectivity and access problems.
- Assist with hardware and software upgrades, deployments, and system rollouts as required.
- Install, configure, and support Microsoft Office and other standard business applications.
- Perform operating system installations, configuration, updates, and patch management for endpoints.
- Support cybersecurity initiatives including endpoint protection, system hardening, and user awareness.
- Maintain accurate documentation of support activities, troubleshooting steps, and resolutions in the ticketing system.
- Assist in maintaining an up-to-date inventory of hardware, software assets, and IT consumables.
- Coordinate with third-party vendors and service providers for hardware repairs, warranty claims, and technical escalations.
- Participate in IT infrastructure projects, system upgrades, and technology deployments.
- Provide basic user training and guidance on IT systems and best practices where required.
- Support onboarding and offboarding processes, including provisioning and decommissioning of IT equipment and user access.
- Assist with boardroom preparation prior to important meetings to ensure all IT equipment is fully operational.
- Conduct pre-meeting checks of boardroom technology, including video conferencing systems, projectors, displays, microphones, and network connectivity.
- Provide technical support during executive and management meetings when required.
- Ensure collaboration tools such as screen sharing, conferencing platforms, and presentation equipment function correctly.
- Maintain boardroom IT equipment and ensure devices are properly stored and ready for use.
- Perform routine checks and proactive maintenance of boardroom technology.
- Maintain cleanliness, organization, and proper management of IT storerooms and equipment storage areas.
- Ensure proper labelling, storage, and handling of IT equipment and spare parts.
- Assist with stock control and periodic audits of IT hardware and consumables.
- Coordinate the disposal or recycling of obsolete or damaged IT equipment in accordance with company policies.
Desired Experience & Qualification
- Grade12 / Matric Certificate
- Required A+ & N+ qualifications
- MCDST - Beneficial
- HDI - Beneficial
- AZ-900 Beneficial
- Excellent communication and interpersonal skills.
- Proven experience in End User Support
- Proven Experience in Windows OS Support
- Proven Experience in Network Support
- Strong working knowledge of Active Directory
- Strong Working Knowledge of Windows 10
- Strong Working Knowledge of Virtualised Environments
- Strong Working knowledge of File & Print Servers
- Strong Working Knowledge of Server OS Platforms
- Adequate knowledge of Cloud Platforms i.e. Azure
- Strong Working knowledge of MS Office Based applications
- Strong Working Knowledge of SharePoint Online & Microsoft Teams
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Willingness to learn and adapt to new technologies and processes.
- Commitment to providing exceptional customer service.
FRONT OF HOUSE MANAGER: PAUL
- Johannesburg North
- Permanent
- Full Time
- EE/AA
Introduction
To manage the day-to-day running of the shop in the most efficient and effective manner, delivering the highest possible standards of service through a highly trained and passionate team, whilst being proactive in maintaining and/or improving turnover and profitability, following PAUL standards and guidelines.
Duties & Responsibilities
Operations
Promote clear communication channels and cascade information to whole team using the weekly
updates and monthly team meetings
Regularly maintain awareness of current business trends and competitor activity near you
Maintain high level of communication with Support functions, to ensure awareness of current priorities and future strategy, not relying on email
Use key financial indicators to evaluate and improve business and identify and act on opportunities
Manage change effectively by constantly questioning current ways of working in a coherent constructive way, making recommendations to move the business forward
Analyse hourly/daily sales of key lines and set up any corrective measures required
Order, control and return stock in accordance with Company Procedures
Ensure that equipment is always maintained to a high standard and organize all repairs within budget
Consistently take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality of work achieved
Ensure that the shop is open on time with the correct staff ratio in line with trading patterns and labour budgets
Create, deliver support implementation of sales initiatives to maximize profits and measure local Marketing plans promotional activities, including staff incentives
Maintain the required standards of merchandising, product and window displays in the shop following the Paul rules to maximize sales opportunities
Ensure that Paul’s control systems/audits are fully adhered to and meet or exceed profit margins
Manage & control costs and margins without compromising standards and customer experience
Undertaking such duties as may reasonably be required by Senior Management
Ensure Product quality and presentation is excellent and maintained to PAUL standards
Always adhere to end of period procedures without exception review results and variances with relevant departments
Develop a culture of actively seeking feedback from customers on a regular basis
Agree and implement actions to continuously improve customer experience
Ensure all customer requests and feedback are responded to promptly and efficiently
Maintain good relationships within the surrounding local community of residents and businesses
Managing Stock and controls
Ensure that deliveries are checked and documented upon receipt for correct quality and quantity and display and store delivered goods as required to food safety and company standards
Maintain stock levels within acceptable limits and audit/rotate daily stocks of perishable goods.
Ensure the shop is kept clean and tidy through good housekeeping, maintaining high hygiene standards and safe working practices in line with the Company Health and Safety policy
Action relevant H&S legislation to Company required standards and ensure a safe workplace by identifying hazards and taking corrective action
Review and communicate H&S and food alert reports initiate required action
Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity of PAUL
Be responsible for the security of cash and banking always following correct handling procedures
Team
Actively encourage and support initiatives/benefits that promote the retention of employees
Install a culture of pride and ownership amongst the team, always ensuring a seamless operation
Ensuring communication of day-to-day business issues is maintained and acted upon through daily team briefs
Clarify roles and responsibilities and allocate work and resources effectively to the whole team ensuring work-life balance and keeping within the Working Time regulations for staff planning
Ensure that standards of uniform, behavior and personal presentation of self and team are compatible with the Company's desired public image, values and following Company guidelines
Develop a positive, direct and open relationship with all the team, and encourage good and fair working relationship throughout all areas of the shop through cross skilling of team
Reward and recognize good performance within the team
Desired Experience & Qualification
Qualifications:
Diploma in Hospitality Management, Hotel Management, Restaurant Management or related field
Matric/ Grade 12 (Minimum requirement)
Food Safety/ Hygiene Certification (advantageous)
Knowledge of POS systems and restaurant Management software
Experience:
Minimum 3 years’ experience in the Hospitality or Restaurant Industry
At least 2yrs in a Restaurant Management Role
Proven Experience managing Front of House Operations including guest relations
Experience leading and supervising staff
Experience handling Customer complaints and service recovery
Experience with Staff Scheduling, training and performance management
Knowledge of Restaurant Service Standards, Table Management and Guest Experience