TOYS R US IS HIRING

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FLOOR TEAM LEADER
Toys R Us And Babies R Us South Africa
Durban, KwaZulu-Natal
Permanent
 
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Closing Date 13 November 2023
 
Job Details
Department: Sales
Minimum experience: Entry Level
Company primary industry: Retail
Job functional area: Management
 
Job Description
Job purpose: 
To provide support and work in tangent with the Store Manager/Assistant Manager and Admin Manager to ensure store sales targets are met and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.
 
Key Skills needed: 

1. Sales driven.
2. Fantastic customer service skills.
3. Highly motivated and target driven.
4. Excellent selling and communication skills
5. Mentoring and coaching staff.
6. Ability to work under pressure and handle challenging situations.
7. Conflict Management.
8. Appropriate Computer skills.

 
Key Performance Areas

1. Achieve daily sales targets
2. Enforcing and implementing AWESOME customer service to give customer a WOW experience.
3. Attend to unique and individual shopping needs of each customer and always put the Customer first.  
4. Adhere to all basic customer service standards;
5. Interact with Store Manager to evaluate sales strategy and results.
6. Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
7. Ensuring that customers receive prompt and relevant service on the sales floor and by telephone.
8. Ensure promotions are executed timeously.
9. Determining customers' requirements and advising on product range, price and warranties;
10. Demonstrating, explaining and advising on products to customers; Selling goods and most importantly add on sales and services;
11. Ensuring that goods are correctly priced and displayed.
12. Adherence to all merchandising/layouts and housekeeping standards and schedules;                     
13. Reporting on fast and slow sellers to the Store Manager;
14. Participating in stock takes and stock counts;
15. Minimize stock loss;
16. Minimize expenses in area of responsibility;
17. Maximize sales in all areas;
18. Protect Company’s assets in area of responsibility

 
Entry Requirements

1. Matric Certificate;
2. Must have own or reliable transport to be able to work shifts
3. Minimum of 1 year within a Retail Environment.

 
General

1. To undertake any other relevant duties requested by Senior Management; 2. To undertake all mandatory and service training as required;
2. Maintaining the strict confidentiality of all information.
3. To undertake an appraisal and personal development review regularly.
4. To take responsibility and accountability for being up to date with current SOP’s.
5. Co-operating fully in the introduction of any new technology and new methods.

 
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RETAIL PLANNER
Toys R Us And Babies R Us South Africa
Durban, KwaZulu-Natal
Permanent
APPLY
 
Closing Date 31 October 2023
 
Job Details
Department: Planning
Minimum experience: Mid-Senior
Company primary industry: Retail
Job functional area: Supply Chain
 
Job Description
Toys R Us is currently looking for an enthusiastic, professional, highly motivated, analytical, business savvy and resilient individual who will thrive in a fast-paced environment.


Purpose
The Merchandise/Retail Planner develops, maintains, analyzes and executes category level item plans for one or more departments. The Planner is also responsible for store allocations and works directly with Buyer and Merchandise & Planning Manager to achieve strategic goals. The position works directly with suppliers to exchange orders, sales data and item availability information. Manage, train and monitor the Orders Clerks.
 
Chain Item Planning

1. Develop and maintain item sales and inventory plans
2. Overall management and utilization of inventory procurement plan
3. Develop item unit plan using the replenishment system software
4. Develop inventory plan by week by chain.
5. Recommend changes to assortment, markdowns, markups, and to promote items based on current rate of sales and go forward plans
6. Track weekly sales performance and make adjustments to sales, forecast receipts and markdowns as needed
7. Review item plans (forecasted sales and inventory) with Buyers and suppliers to ensure product availability
8. Communicate inventory concerns for promotional and inline sales through the proper communication vehicles.
9. Work with Buyers to develop consensus on forecast sales
10. Provide Buyers with promotional forecast for input into ROI and marketing submissions

Replenishment / Allocation

1. Order and manage inventory investments according to OTB and to ensure the right product arrives in the right location in the right quantity at the right time
2. Analyze and determine allocation methods for items (Supplier to DC or Direct to Store), based on range profile, store profile and ranking
3. Analyze, determine and execute initial orders for new items to include quantity and timing
4. Utilizing the ordering, replenishment and inventory procurement plans, review, maintain and execute vendor orders to ensure proper flow of product from supplier to all stores/DC, within given Open To Buy, Weeks Of Supply, and in stock goals\
5. Works directly with suppliers sharing orders, information on sales plans, performance metrics, and gathering data on item availability\
6. Maintain the supplier/category ordering calendar to optimize inbound flow of goods.
7. Analyze store and DC inventory and in-stocks to ensure appropriate store replenishment; execute changes either manually or utilizing allocation tools
8. Collaborate with stores and marketing team to develop specific allocation segmentations, support critical roto and Key Item processes, and store specific merchandise requests
9. Collaborates with Sales and Operation Team to address supply chain and system issues
10. Collaborates with Logistics Team to ensure proper prioritization of hot/ needed product.
11. Manage exception reporting to ensure proper allocation down to store level                           

Assortment Planning

1. Maintain and partner with Buyers in understanding of store profiles for each category
2. Work directly with Buyers to ensure that assortment plans and item eligibility directly coincide with replenishment plans
3. Working with the same team and store planning, suggest appropriate store groupings and bin allocation.
4. Validate presentation minimums to ensure enough inventory is available to support periodic events like end caps and feature space

Financial Analysis, Pricing / OTB Planning

1. Responsible for maintaining financials including Open-to-Buy planning based on the inventory procurement plans.
2. Engage with Buyers to manage current and future OTB status, identify issues and opportunities and develop strategies to optimize OTB planning
3. Develop financial plans with Buyers to achieve the department’s annual sales and net margin goals
4. Analyze sales data to identify key performance drives of sales performance and opportunities for expansion
5. Analyse margin data to ensure budget goals are met
6. Prepare and develop, plan and implement pricing strategies; implement price reductions

SKU/Product/System Management

1. Review outliers, focus on items that doing well as well as those that are less successful to guide buying
2. Consistently evaluate SKU count to ensure dominance of best-selling products and optimal range.
3. Liaise with Buying team on system maintenance updates and changes, which include - delisting’s (product and/or suppliers), price changes (sell and cost), product loading, promotions, conditional pricing, product hierarchy, supplier details etc.

Marketing/ Advertising & Promotions

1. Partner with the Buyers and Marketing team to review promotions and proofs all advertising before release
2. Process catalogues and insert submissions on the system
3. Track shipping and local orders on all advertised items and prioritize orders for warehouse and locals
4. Proof ad copy/photography and proof advertising (pricing, codes, pagination)
5. Track sales on advertised material and report to respective teams
6. Manage the marketing ROI template by entering deals, prior and actual projections
7. Communicate all promotions related activity to store teams

Leadership/Talent Enhancement & Training

1. Continuously update knowledge and skills in both technical and non-technical merchandising competencies to handle new challenges
2. Develop and train Orders Clerks
3. Provide feedback, coaching and guidance where appropriate to enhance skill development

Cross Functional Partnership

1. Communication across company departments/cross functional teams
2. Manage tasks and responsibilities within cross-functional teams and cultivate networks across divisions and functions to improve business processes; ensure honest, direct and ethics in dealing with others (Shipping, Finance, Marketing, Warehouse, Ops, HR, Store Design, Property etc.)

Key Requirements

• Relevant 3-year Degree/Diploma
• 2 to 3 Years of Product Planning Experience in a retail environment
• High level of Excel ability essential
• Must understand forecasting aspect of planning and interaction of key KPI’s
• Sound numerical, analytical thinking & logical problem-solving skills
• Strong data handling capabilities
• Strong merchant, trader and commercial mentality
• Team Collaborator who is strategic and forward thinking
• Strong planning, organizing, administrating and coordinating skills
• Ability to work independently, self-lead and use initiative
• Methodical, detail-orientated and high level of accuracy
• Punctual, Deadline driven and outcomes focused
• Strong analytical and financial skills
• High attention to detail
• Inventory management
• Sales planning
• Forecasting
• Must have excellent communication and interpersonal skills
• Proven ability to work with all levels within an organisation
• Replenishment system
• Able to interpret numerical data, form conclusions and make quick decisions based on this
• Able to multi-task and prioritise time/workload effectively
• Highly driven, motivated and confident
• Imaginative and creative in identifying workable solutions
• Taking responsibility for development and have a hunger for autonomy and accountability
• Passionate about retail with a desire to progress through to Buyer and beyond

 
APPLY

 
 
 

​
SHOP ASSISTANT/CASHIER
Toys R Us And Babies R Us South Africa
Sandton, Gauteng
Permanent
APPLY
 
Closing Date 04 November 2023
 
Job Details
Department: other
Minimum experience: Entry Level
Company primary industry: Retail
Job functional area: Sales
 
Job Description
Introduction
Retail Shop Assistant/Cashier
Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free!
 
 Toys R Us and Babies R Us are well established international brands. Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 60+ physical stores, two of which are located in Namibia, botswana and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value!  Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?
Then we are looking for a Shop Assistant/Cashier and we would like you to join our team!!

Job purpose:
To operate cash registers, accurately process acceptable methods of payment and resolves customer queries.

Key Skills needed:
1. Fantastic customer service skills
2. Sales driven
3. Numeracy
4. Time Management
5. Appropriate Computer skills

Key Performance Areas
1. Providing AWESOME customer service to give customer a WOW experience
2. Attend to unique and individual shopping needs of each customer and always put the Customer first
3. Adhere to all basic customer service standards to ensure that customers receive prompt and efficient service
4. Selling goods and most importantly add on sales and services at POS
5. Prepare for the start of day and accept all transactions according to the standard operating procedures of the company
6. Adherence to all Merchandising and housekeeping standards and schedules
7. Operate Cash registers and receive payments for goods purchased by customers
8. Examining returned goods and reporting back to Managers for appropriate actions
9. Ensure that all POS in accordance with standard operating procedures on the sales floor
10. Preparation, implementation and maintenance of all advertised sales promotions at POS
11. Ensuring that goods are correctly priced and displayed at POS
12. Participating in stock takes and stock counts
13. Minimize stock loss
14. Minimize expenses in area of responsibility
15. Maximize sales in all areas
16. Protect Company’s assets in area of responsibility

Entry Requirements
1. Matric Certificate
2. 6 (six) months retail experience
3. Must have own or reliable transport to be able to work shifts

General
1. To undertake any other relevant duties requested by Senior Management
2. To undertake all mandatory and service training as required
3. Maintaining the strict confidentiality of all information
4. To undertake an appraisal and personal development review regularly
5. To take responsibility and accountability for being up to date with current SOP’s
6. Co-operating fully in the introduction of any new technology and new methods.
 
APPLY