​UNIVERSITY OF PRETORIA (UP) VACANCIES

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HELPDESK AGENT (IT) - DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES
 
APPLY FOR JOB
 
Job ID 26055
Location Information Technology Service
Full/Part Time Full-Time
Regular/Temporary Regular 
 
UP Professional and Support
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES
HELPDESK AGENT (IT) (TWO POSTS)
PEROMNES POST LEVEL 9
 
In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.
The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.
 
JOB PURPOSE:
To be the first point of contact for staff and postgraduate students who contact the ITS Help Desk. While providing the highest level of customer service, the Helpdesk Agent responds to incoming interactions on all communication channels used by the ITS Help Desk, registers and tracks all information on the IT Service Management Automation system, and uses a knowledge base tool, along with their expertise, to resolve first level requests in a timely fashion. The Helpdesk Agent escalates unresolved problems/issues/requests to the correct second and third level support team.
 
RESPONSIBILITIES:
The successful candidate’s responsibilities will include, but are not limited to:

• Service excellence and support:
  • Provide first contact support to users with all IT-related problems, including a first contact resolution telephonically or remotely where possible; 
  • Analyse, diagnose and resolve technical problems, or escalate to the relevant support group or vendor; 
  • Record incidents and service requests on the Enterprise Service Management (ESM) platform;
  • Troubleshoot, document actions, and escalate/close out incident or service request; 
  • Serve all channels used by the users, such as telephone, email, virtual agent, and Enterprise Service Management (ESM); 
  • Manage user expectations with regard to the expected Service Level Agreement (SLA); 
  • Create and maintain knowledge articles; 
  • Monitor incidents and service requests from when they are reported until they are finalised;
  • Propose updates and additions to the dynamic Service Catalogue; 
  • Stay abreast of societal and environmental issues relevant to the ITS Help Desk; 
  • Adhere to policies and support the University’s security policies/requirements; 
  • Manage and escalate compliments and complaints relating to ITS service delivery; 
  • Execute activities which assist in the implementation of the ITS Helpdesk goals that align with ITS’ and the University’s objectives; 
• Service enhancement and quality:
  • Provide quantified feedback and updates on incidents and service requests on the ESM platform; 
  • Manage problem-solving processes transparently through regular stakeholder feedback to promote engagement and trust between ITS and stakeholders; 
  • Manage the resolution of first-line support incidents and service requests directed to the Helpdesk; 
  • Prioritise business needs while providing customers with the best possible service using the relevant tools to ensure service delivery; 
  • Adhere to SLA’s; 
• Knowledge sharing and engagement:
  • Provide assistance to the Help Desk Analysts on UP departmental and academic functions; 
  • Liaise with the Help Desk Analyst on internal standard operating procedures and processes; 
  • Provide guidance and information to users as required, and contribute to the development of training documents; 
  • Participate and facilitate on-the-job training, and contribute to and participate in projects; 
  • Contribute and review knowledge-sharing articles;
  • Liaise and collaborate with other ITS teams to resolve complex issues; 
  • Contribute to the updating of SLA’s in line with technology changes and updates, as required; 
  • Identify trends and recurring issues and make recommendations for improvements; 
• Cyber and Information Security support:
  • Partake in critical ITS Cyber and Information Security prevention activities; 
  • Identify changing trends related to security issues, and coordinate the resolution of threats identified by users; 
  • Advise users of threats and how to mitigate them, and implement the required measures to contain threats in collaboration with the ITS Security virtual team;
  • Adhere to and enforce security guidelines. 

 
MINIMUM REQUIREMENTS:

• A relevant three-year National Diploma / NQF level 6 qualification, with
• A total of three years’ experience in:
  • IT Service Desk environment; 
  • Software and hardware troubleshooting;
  • Working on a service management tool/platform;
• A+ certified;
• ITIL v4 Foundation certified;
• SDI SDA certification; 

OR

• Grade 12, with
• A total of five years’ experience in:
  • IT Service Desk environment; 
  • Software and hardware troubleshooting; 
  • Working on a Service management tool/platform; 
• A+ certified;
• ITIL v4 Foundation certified;
• SDI SDA certification.

 
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

• Knowledge of:
  • Fourth industrial innovations; 
  • Customer service and engagement; 
  • Understanding of enterprise networks and technologies;
  • Cyber and information security best practices and standards; 
• Technical competencies:
  • Maintenance and support of desktop applications; 
  • Computer literacy; 
  • Exposure to ERP technologies; 
  • Desktop operating systems (Microsoft); 
  • Desktop and mobile operating systems (Apple, Linux, Android); 
  • Usage of unified communication technology; 
• Behavioural competencies:
  • Ability to:
    • Identify problems, determine possible solutions, and actively work to resolve the issues;
    • Compile, assimilate, organize, and store printed and electronic information. Ability to review, compile, and analyse information to prepare reports;
    • Accomplish organizational goals, and to identify and resolve problems;
    • Actively participate as a member of a team to move toward the completion of goals;
    • Utilize office equipment and other relevant technology (Software and systems) to meet business needs;
    • Redesign processes as needed using best methods and technology to meet or exceed business needs;
    • Accomplish tasks and processes accurately and completely;
    • Identify primary and secondary authorities to validate the research;
    • Use innovative solutions and/or designs where appropriate;
    • Listen to symptom descriptions; analyse problems; respond effectively, and provide constructive feedback to the client on problem resolution;
    • Build and maintain ongoing, collaborative working relationships with co-workers to achieve the goals of the work unit;
    • Listen and respond appropriately to others;
    • Develop and maintain strong relationships with clients (those who buy goods and services, and for whom formal professional services are rendered) or customers (those who consume goods and services) by listening to the client/customer and understanding and responding to identified needs;
  • Possession of a designated level of technical skill or knowledge in a specific technical area(s), and the ability to keep up with current developments and trends in areas of expertise. May be acquired through academic, apprenticeship, or on-the-job training, or a combination of these.

 
ADDED ADVANTAGES AND PREFERENCES:

• An applicable IT Degree, with
• Two years’ experience in:
  • The broader IT field, end-user device experience;
  • A higher education environment; 
  • Remote customer service support;
• N+ certified.

 
PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.
 
The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium. 
 
Applicants are requested to apply online at www.up.ac.za, and follow the link: Careers@UP. 
In applying for this post, please attach:

• A comprehensive CV;
• Certified copies of qualifications;
• Names, e-mail addresses and telephone details of three referees whom we have permission to contact.

 
CLOSING DATE: 11 September 2025
No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.
 
ENQUIRIES: Ms V Makhubele, Email: violet.makhubele@up.ac.za, Tel: (012) 420 6920 for application-related enquiries, and Mr E Simba, Email: eusoph.simba@up.ac.za, Tel: (012) 420 5330 for enquiries relating to the post content.
 
Should you not hear from the University of Pretoria by 30 November 2025, please accept that your application has been unsuccessful.
 
The University of Pretoria is committed to equality, employment equity and diversity.
In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.
All candidates who comply with the requirements for appointment are invited to apply. 
By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process.
The University of Pretoria reserves the right to not fill the advertised positions.
 
 
 
 
 

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SECURITY SYSTEMS ADMINISTRATOR (ONE POST), DEPARTMENT OF SECURITY SERVICES
 
APPLY FOR JOB
 
Job ID 26059
Location Dept Security Services
Full/Part Time Full-Time
Regular/Temporary Regular
 
UP Professional and Support
DEPARTMENT: SECURITY SERVICES 
POST TITLE: SECURITY SYSTEMS ADMINISTRATOR
PEROMNES POST LEVEL: 09
 
In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.
 
The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.
 
RESPONSIBILITIES:

• Electronic System Administration 
• Administer, configure, and maintain all electronic security systems, including Electronic Access Control, CCTV, Intruder Alarms, Fire Detection, and Visitor Management.
• Provide training to operational staff on responding to alarms and system events.
• Investigate defects, report findings, and ensure temporary safeguards are implemented.
• Compile analytical and audit reports to support security decision-making.
• New System and Technology Installation 
• Assess requests for new security systems and make recommendations.
• Participate in project meetings, site inspections, commissioning, and handovers.
• Provide technical input on configurations, business rules, and quality control for installations.
• Visitor Management System Administration 
• Troubleshoot system issues, manage escalations, and assist users.
• Provide statistical and investigative reports to management.
• Train relevant stakeholders on the Visitor Management System.
• Technology Unit Administration 
• Administer tasks related to the Technology Unit, including updating manuals and plans.
• Communicate technology changes to relevant departments and clients.
• Maintain security system documentation and updates.

 
MINIMUM REQUIREMENTS:

• National Diploma in Electrical Engineering (Light Current) or equivalent qualification;
• Three to Five years’ proven experience in a security or related environment, including:
• Monitoring and administering electronic security systems.
• Basic knowledge of alarms, fire detection, CCTV, and access control.
• Report writing and incident documentation.
• Coordinating or facilitating security-related projects.
• Valid Code B driver’s licence.

 
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL, ATTRIBUTES):

• Strong knowledge of electronics; 
• Basic knowledge of computer networks;
• Ability to read and interpret blueprints and floor plans;
• Proficiency in MS Word and Excel;
• Analytical skills to resolve system queries;
• Strong client service orientation and interpersonal skills;
• Ability to work independently and as part of a team;
• Ability to work under pressure and manage time effectively;
• Sensitivity to working in a diverse environment (staff, students, visitors).

 
ADDED ADVANTAGES AND PREFERENCES:

• Bachelor of Technology in Electrical Engineering (Light Current) or Information Technology.
• One (1) years’ experience in a Higher Education or security environment
• Formal training/certification in electronic security systems.
• PSIRA registration.

 
 
PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.
 
The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium. 
 
Applicants are requested to apply online at www.up.ac.za, and follow the link: Careers@UP. 
In applying for this post, please attach:

• A comprehensive CV;
• Certified copies of qualifications;
• Names, e-mail addresses and telephone details of three referees whom we have permission to contact.

 
CLOSING DATE: 16 September 2025
 
No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.
 
ENQUIRIES: Ms Fikile Mabaso, via email at Fikile.mabaso@up.ac.za for application-related enquiries, and Mr Luvuyo Makatesi, via email luvuyo.makatesi@up.ac.za for enquiries relating to the post content.
 
Should you not hear from the University of Pretoria by 31 December 2025, please accept that your application has been unsuccessful.
 
The University of Pretoria is committed to equality, employment equity and diversity.
In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference will be given, to candidates from under-represented designated groups.
All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials.
By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process.
The University of Pretoria reserves the right to not fill the advertised positions.
 
 
 
 
 
 

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SENIOR LECTURER/ASSOCIATE PROFESSOR - SCHOOL OF PUBLIC MANAGEMENT AND ADMINISTRATION
 
APPLY FOR JOB
 
Job ID 26062
Location Economic and Management Scienc
Full/Part Time Full-Time
Regular/Temporary Regular
 
UP Posting - Academic
FACULTY OF ECONOMIC AND MANAGEMENT SCIENCES
SCHOOL OF PUBLIC MANAGEMENT AND ADMINISTRATION
SENIOR LECTURER/ASSOCIATE PROFESSOR (TWO POSITIONS)
 
In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.
 
The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.
 
RESPONSIBILITIES:
The incumbent will be responsible for:

• Lecturing at undergraduate and/or postgraduate level;
• Supervising postgraduate students; 
• Liaising with students, parents and other stakeholders;
• Conducting scientific research and producing publications in the field of Public Administration; and
• Managing academic departmental events and supervising tutors.

 
MINIMUM REQUIREMENTS:
 
Senior Lecturer:

• A Doctorate with a specialisation in Public Administration;
• At least 3 year’s relevant tertiary teaching experience in undergraduate and postgraduate studies; 
• Evidence of independent design of module content and assessment.
• At least 2 accredited publications or equivalent recognised scholarly outputs (accepted and/or published); 
• At least 2 completed Master’s students or involvement with PhD supervision.
• Evidence of scholarly engagement related to participation in national and international professional bodies, conferences, reviewer for accredited journals or external moderation for higher education institutions.

 
ADDED ADVANTAGES AND PREFERENCES:

• Evidence of the potential to develop and implement a sustained research portfolio that can, in future, receive national and international recognition, e.g. publications already in print or manuscripts forthcoming; and
• Evidence of the ability to complete funded research projects, supervise research and lead research teams, and lead research seminars in their field of expertise.

 
Associate Professor:

• A Doctorate with specialisation in Public Administration;
• At least 6 - 7 year’s relevant tertiary teaching experience in undergraduate and postgraduate studies.
• Evidence of participation in curriculum design, module development (content and assessment) and quality assurance of learning
• An established research focus with:
• At least 7 accredited publications and/or equivalent recognised scholarly outputs, which at least 3 accredited publications that should be in the last 5 years and published in high-impact, internationally recognised journals. 
• Evidence of independent research, peer-reviewed evidence of national standing and recognition of an international shift in publications 
  • Evidence of publication with postgraduate students
  • At least 4 completed Master’s students over the last 5 years.
  • Evidence of consistent and continued supervision. Involvement with at least 2 doctoral students, 1 as the main supervisor.
• Evidence of research grants or awards; 
• Evidence of developing a network of national and international research collaboration
• Evidence of academic scholarship by demonstrating your role and participation in international associations, external examination of theses and dissertations, faculty and departmental committee leadership or involvement, and mentoring of early career academics.

 
ADDED ADVANTAGES AND PREFERENCES:

• Strong leadership and communication skills;
• International recognition; and 
• NRF rating or ready to apply. 

 
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

• Appropriate language and communication skills, demonstrated by the capacity to articulate ideas clearly and the confidence in one's ability to communicate them by making complicated concepts understandable;
• Knowledge of foundational theories, proponents and concepts in the subject area;
• Ability to manage multiple responsibilities, including teaching, research, and administrative duties, effectively;
• Skills to prioritise tasks and deadlines in a busy academic environment;
• Demonstrating cultural competence and respect for students, colleagues, and ideas from diverse backgrounds;
• Proficiency in digital literacy and seamless integration of technology in teaching and research activities;
• Being dependable, punctual, and accountable for tasks and responsibilities; and
• Ability to understand and address the needs and concerns of students, fostering a supportive learning environment.

 
 
PLEASE NOTE: As part of the selection process, shortlisted candidates will be required to prepare and present a simulated lecture to a screening panel.
 
The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED/UMVUSO medical aid scheme and contributes 50% of the applicable monthly premium. 
 
Applicants are requested to apply online at www.up.ac.za, and follow the link: Careers@UP. 
 
In applying for this post, please attach:

• A comprehensive CV;
• Certified copies of qualifications;
• Supporting evidence of minimum experience required for the position;
• Names, e-mail addresses and telephone details of three referees whom we have permission to contact. For the associate professor post at least one international referee is required;
• Names and contact details of peer reviewers (academic and research);
• Self-evaluation that inter-alia must include the elements of teaching and research.

 
CLOSING DATE: 10 September 2025
 
No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.
 
ENQUIRIES:  Mrs Ziyanda Mashalaba, Tel: (012) 420 2655 for application-related enquiries, and Prof Gerda van Dijk, Tel: (012) 420 3334 for enquiries relating to the post content.
 
Should you not hear from the University of Pretoria by 30 November 2025, please accept that your application has been unsuccessful.
 
The University of Pretoria is committed to equality, employment equity and diversity.
In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.
All candidates who comply with the requirements for appointment are invited to apply.
The University of Pretoria reserves the right to not fill the advertised positions.
 
 
 
 
 
 

​INTERNSHIPS: SMALL ANIMAL, EQUINE AND PRODUCTION ANIMAL CLINIC
 
APPLY FOR JOB
 
Job ID 26057
Location Veterinary Science
Full/Part Time Full-Time
Regular/Temporary Temporary
 
UP Professional and Support
FACULTY OF VETERINARY SCIENCE
Onderstepoort Veterinary academic hospital 
INTERNSHIPS: Small Animal, Equine,  AND PRODUCTION ANIMAL CLINIC
(12 MONTH CONTRACT APPOINTMENT) 
PEROMNES POST LEVEL 10
 
In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.
The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.
 
The Faculty of Veterinary Science is offering an opportunity for junior veterinarians to gain advanced experience in either small animal, equine or production animals in a one-year structured, non-degree programme. By joining our intern programme, you will have an excellent opportunity to work alongside our specialists and highly skilled teams at the cutting edge of veterinary medicine. For candidates looking towards specialisations, the intern programme offers unique exposure to the specialist environment under which the MMedVet degree is completed. So, if you are looking to further your knowledge and skills in a specialist facility with excellent facilities and challenging and rewarding cases, don't miss the opportunity and apply today.
 
RESPONSIBILITIES:
The successful candidate will actively participate in the following areas: 

• Provide a clinical service with associated administrative responsibilities within several sections of the Onderstepoort Veterinary Academic Hospital (OVAH) under the mentorship of Faculty Specialists,
• Participate in after-hours work (weekdays and week-ends) and/or community clinical activities on a rotational basis for exposure in community, trauma and emergency medicine at the OVAH and/or satellite facilities;
• Participate in the clinical training of undergraduate veterinary and veterinary nursing students, including supervision of clinical procedures as part of offering clinical services;
• Have an opportunity to participate in clinical rounds and other research activities as an introduction to the research requirements of the MMedVet programme; and
• Participate in an intern mentorship programme, designed to support non-clinical development as a prospective specialist.

 
MINIMUM REQUIREMENTS:

• BVSc-degree or BVMCh or equivalent professional veterinary qualification;
• Registration as a veterinarian with the SAVC;
• Acknowledged clinical expertise; and
• Adequate subject knowledge necessary for the post.

 
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

• Appropriate language and communication skills;
• Good interpersonal skills;
• Good computer skills (Windows, MS Office, internet); and
• After-hours availability. 

 
ADDED ADVANTAGES AND PREFERENCES:

• Commitment to further academic development.

 
The all-inclusive remuneration package for this contract position will be R334,338.00 per annum.
 
Applicants are requested to apply online, quoting the applicable reference number. 
In applying for this post, please attach:

• Letter indicating your order of clinic preference;  
• A comprehensive CV;
• Proof of SAVC registration; and 
• Names, e-mail addresses and telephone details of three referees whom we have permission to contact.

 
CLOSING DATE: 18 September 2025
 
No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.
 
ENQUIRIES:
Job content enquiries: 
Dr Liesel van der Merwe (Small Animals) Liesel.vandermerwe@up.ac.za
Yolandi Smit (Equines) yolandi.smit@up.ac.za 
Prof Katja Koeppel (Production Animals) katja.koeppel@up.ac.za
Other enquiries: Ms Bernice Nyathela bernice.nyathela@up.ac.za
 
Should you not hear from the University of Pretoria by 31 October 2025, please accept that your application has been unsuccessful.
 
The University of Pretoria is committed to equality, employment equity and diversity.
In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.
All candidates who comply with the requirements for appointment are invited to apply. 
By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process.
The University of Pretoria reserves the right to not fill the advertised positions.




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