SUN INTERNATIONAL IS HIRING

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VIP EXECUTIVE HOST
Sandton
Job Reference Number: HO-GMG-024
Department: A&G - Gam : Gaming Operations
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related
 
The Gaming segment will lead the Gaming Strategy and business objectives for Sun International, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of group-wide projects into operations.
 
Job Description
Job Purpose

• The Gaming segment will lead the Gaming Strategy and business objectives for Sun International, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of group-wide projects into operations. 
• The VIP Executive Host (Chinese Speaking) as part of the central VIP Gaming team will be responsible for implementing the VIP customer program and mobilising Chinese VIP and other VIP customers across gaming operations at multiple Sun International properties with the aim of creating great customer experiences for our VIP gaming customers in order to acquire, build and retain relationships with these customers, grow VIP business and achieve or exceed revenue and visitation targets, in line with gaming regulations; legislative requirements and company standards. 

 
Key Performance Areas

• Build and maintain networks with our VIP Chinese gaming customers to build relationships and mobilise business across properties
• Participate in managing high-value customer accounts to increase customer visits and promote revenue growth, including communicating and conducting regular follow-ups to maintain the relationships, promoting brand loyalty and ensuring SI as the brand of choice
• Provide input and insights and make recommendations around VIP plans by determining and evaluating trends and Chinese customer preferences, using business intelligence tools and data to ensure the Sun International VIP product remains relevant and attractive
• Leverage off direct marketing offers and promotional events in order to mobilise VIP customers and business
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Implement plans and initiatives to promote Sun International’s gaming facilities, events and VIP player recognition across business operations
• Collaborate with unit teams around plans for VIP customers visiting the properties, including transport, meet and greet processes on arrival and departure, room checks and reservations; tickets for special events, etc.
• Oversee the co-ordination and arrangements for relevant customer excursions, activities and requirements during their stay
• Manage customers’ special requests and all inbound calls to resolution ** Handle any complaints, disputes and suggestions and escalate when required
• Host and entertain VIP gaming customers as required
• Recognise customers on special occasions including birthday and other important dates.
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Facilitate the organisation of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key customers
• Manage VIP customers using CRM in line with targets, and accurately update clients’ profiles with preferences on an ongoing basis in order to maintain data integrity
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Central Comp policy, indicating offerings to activations in order to generate revenues
• Update hotel operations timeously of any changes to billing requirements ** Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships ** Record and report on ROI’s for all functions and VIP initiatives; customer play statistics, and other analyses as may be required.
• Provide input into innovative concepts and customer insights to showcase VIP gaming opportunities that will increase customer activity, site visitations and footfall to the various properties
• Implement solutions to improve overall customer experience and offerings to VIP customers to address identified gaps and opportunities.
• Track and analyse feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholders
• Provide advice and support to the VIP Personal Hosts at unit level that have the Player development portfolio, to identify and build relationships with key gaming customers. 

 
Job Requirements
Education

• Grade 12
• 3-Year Tertiary qualification in marketing or similar is an advantage

Experience

• Minimum of 6 years' experience in a VIP gaming environment including 3 years personal hosting experience is essential
• Supervisory experience would be an advantage
• Have an ability to speak Mandarin (essential) and Cantonese (is preferable) and understand Chinese culture and preferences 

 
Skills and Knowledge

• Creating solutions
• Integrating (Connecting, Relating, Managing Conflict)
• Analysing
• Initiating and Implementing Skills
• Ownership and Control
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• CRM systems
• Negotiating skills
• Networking skills
• Knowledge of gaming industry
• Manipulation of system data
• Report writing
• Advanced written and verbal communication skills
• Proficient computer skills – MS Office
• Sales forecasting and reporting
• Financial and Business acumen
• Cultural understanding & protocol
• Ability to communicate (written and verbal) in Mandarin and Cantonese (preferable)
• Project management 

 
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 
 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2014 will be processed.  In applying for this position, applications will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
PLEASE APPLY HERE
 
 
 
 
 
 

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F&B SUPERVISOR
Cape Town
Job Reference Number: SI-749
Department: F&B : Salon Prive
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 2
Salary: Market Related
 
GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.
 
Job Description
Main Purpose of the Job
Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet/conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.
 
Job Requirements
Minimum requirements (Education and Experience)

• 3 year Hotel School Diploma or equivalent National Qualification at a Diploma level
• 3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and/or restaurant operations
• Food and Beverage experience in a Casino environment would be an advantage

Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Physically be able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
 
Duties and responsibilities include

Shift Supervision:
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift
Food & Beverage Product Offering:
• Monitor service offering / products and pricing within F&B outlets on the casino floor
• Make recommendations of improvements to the product and service offering
• Compile and co-ordinate the food and beverage promotional calendar for the outlet
• Monitor customer service standards in the outlet and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the outlet
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes
• Investigate variances / discrepancies and take necessary action to correct

Conferencing product:
• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance/ functioning of equipment and systems
• Control and management of stock and operating equipment as per SOP
• Liaises with Technical to ensure maintenance schedule plan is adhered to
• Monitors and reports on functions
• Conducts post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends
People Supervision:
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff members
Financial Control:
• Authorise spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process.
• Report on any variances for the outlet
Deliver Customer Experience:
• Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
• Handle and resolve any quest special requests, queries or complaints
• Shift hand over ensures that staff can provide customers with relevant service
• Understand, record and implement special requirements for return guests and VIPs

Technical competencies
• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality Beverage Knowledge – Wine, Barrister
• Team Planning
• Operational Management
• Product Development
• Stock Control
• Intermediate Computer Skills
• Micros / Opera is preferred

Core behavioural competencies
• Problem solving
• Implementing and co-ordinating resources
• Assessing and evaluating information
• Planning
• Decision-making skills
• Developing relationships
• Analytical thinking
• Results orientation
 
 
Equity
Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
 
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
 
PLEASE APPLY HERE
 
 
 
 
 
 

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CONTACT CENTRE LEARNERSHIP - SUNBET
Sandton
Job Reference Number: SI-740
Department: A&G - HR : BBBEE Non-EE Dev
Business Unit:
Industry: Gaming
Job Type: Temp
Positions Available: 10
Salary: Market Related
 
Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports
 
Job Description
Job Purpose: 
The learnership combines theoretical learning with practical workplace exposure to develop call centre, customer engagement, and communication skills while working in a fast‑paced, professional environment.
 
Job Requirements
Minimum Requirements: 

• Grade 12 (Matric).
• South African citizenship.
• An updated CV.
• No prior participation in a learnership within the same qualification.
• Strong communication skills and a willingness to learn.
• Relevant post‑Matric qualifications, if applicable.

 
Key Competencies:

• Strong listening and communication skills.
• Customer‑focused mindset.
• Basic computer literacy.
• Attention to detail.
• Willingness to learn, adapt, and grow.
• Professional attitude and reliability.

 
What You Will Gain:

• Formal, accredited training.
• Practical workplace experience.
• Monthly stipend.
• Exposure to a dynamic corporate environment.

 
Equity:

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

 
POPIA Statement

• By applying for this opportunity, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
• Reference checks will be conducted during the selection process.
• If you do not receive feedback within one month after the closing date, please consider your application unsuccessful.

 
PLEASE APPLY HERE
 
 
 
 
 
 
 

 
 
 
 
 
 
 
FACILITIES MANAGER
Gauteng
Job Reference Number: SI-746
Department: A&G - HR : Human Resources GRP
Business Unit:
Industry: Property
Job Type: Permanent
Positions Available: 1
Salary: Market Related
 
Sun International is looking for an experienced Facilities Manager to lead the end-to-end facilities function at Head Office. This role is responsible for ensuring a safe, compliant, efficient and well-maintained workplace environment, overseeing both hard and soft services, including maintenance, space planning, vendor management, compliance and workplace projects.
 
Job Description
The Facilities Manager oversees the maintenance, operations, and upkeep of buildings and grounds to ensure they are safe, functional, and efficient, handling everything from routine repairs and cleaning to managing budgets, contractors, renovations, and compliance with health/safety standards for a smooth working environment. They bridge the gap between the physical workplace and the organization's strategic goals, managing both "hard" (building systems, plumbing) and "soft" (cleaning, catering, security) services. 
 
Job Responsibilities

• Develop and implement a facilities strategy aligned to organisational objectives
• Oversee day-to-day operations of the facility, ensuring safety, efficiency, cleanliness and reliability
• Establish operational standards, KPIs and reporting frameworks for all facilities activities
• Lead the planning, design and delivery of office fit-outs, refurbishments, workplace redesigns and technology-driven workplace solutions
• Optimise office layouts, manage space allocation and oversee inventory of equipment and furniture
• Ensure projects comply with OHS, fire, building and environmental regulations
• Partner with business units to ensure workplace designs meet functional, organisational culture, employee needs and engagement
• Maintain asset registers, lifecycle plans and condition assessments for Sun International HQ
• Manage operational and capital expenditure, balancing cost, risk and long-term asset sustainability
• Approve maintenance and renovation budgets within defined authority levels
• Maintain risk registers, audit readiness and incident management processes
• Manage external vendors, contractors and professional consultants for services and projects
• Drive energy efficiency, sustainability and waste reduction across the facility
• Ensure emergency preparedness, business continuity and workplace resilience
• Regularly inspect all areas of the offices including kitchens, bathrooms, rest areas and ensure that they are clean at all times.  
• Lead facilities staff, provide guidance and training and foster a culture of accountability and excellence
• Promote a collaborative, proactive and customer-focused culture within the facilities function 

 
Job Requirements

• Bachelor’s Degree, Facilities Management, Property Studies or a related discipline
• Formal training in Occupational Health and Safety (e.g. SAMTRAC or equivalent)
• Professional membership with SAFMA or a related built-environment body preferred
• 5 years in a management capacity with responsibility for operational delivery
• 10+ years relevant experience in facilities, property or built-environment roles

 
Core behavioural and Technical / proficiency competencies

• Facilities & Infrastructure Management
• Statutory Compliance & OHS
• Asset Lifecycle Management
• Negotiation Skills
• Financial Acumen
• Service Delivery Models
• Contract & Vendor Management
• Risk Management
• Sustainability & Energy Management
• Business Continuity & Resilience  
• Operational and action orientated
• Tactical Orientation
• Decision-making & Judgement
• Accountability
• Stakeholder Influence
• Integrity
• Effective Communication
• Collaboration & Teamwork
• Innovation & Continuous Improvement
• Risk Awareness & Mitigation

 
PLEASE APPLY HERE
 
 
 
 

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LEARNER: NC CONTACT CENTRE
Sandton
Job Reference Number: HO-HRI-020
Department: A&G - Hos : Contact Centre
Business Unit:
Industry: Call Centre
Job Type: Temp
Positions Available: 10
Salary: Market Related
 
Sun International is offering a learnership in their Contact Centre where the selected individuals will be given the opportunity to grow and expand their knowledge. Learnership to commence on the 1st of March 2026.
 
Job Description
Sun International is offering a learnership in their Contact Centre where the selected individuals will be given the opportunity to grow and expand their knowledge. Learnership to commence on the 1st of March 2026.
 
Job Requirements
Education:

• Grade 12
• South African Citizenship
• Submission of updated CV
• Qualifications

 
Skills and Knowledge

• Good Communication Skills- Written and Verbal
• Computer Literacy
• Attention to detail.

 
PLEASE APPLY HERE
 
 
 
 
 

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GAMING OPERATIONS LEARNERSHIP
Brakpan
Job Reference Number: SI-745
Department: A&G - HR : BBBEE Non-EE Dev
Business Unit:
Industry: Gaming
Job Type: Temp
Positions Available: 10
Salary: Market Related
 
Carnival City offers a 12-month Gaming Operations Learnership (NQF Level 4) for unemployed youth, providing a qualification, workplace coaching, and a monthly stipend. Candidates gain hands-on experience in the gaming industry to boost employment prospects. Preference is given to City of Ekurhuleni residents aged 18–30 meeting minimum academic and legal requirements.
 
Job Description
 
GAMING OPERATIONS LEARNERSHIP (UNEMPLOYED)                          
Afrisun Gauteng trading as Carnival City is committed to contributing to South Africa’s national skills development agenda by focusing on talent development initiatives. Our commitment to skills development of the unemployed is demonstrated both through the Carnival City Bursary Scheme and the provision of work readiness programmes, like dealer school, learnership and internship.
 
 NATIONAL CERTIFICATE IN GAMING OPERATIONS LEARNERSHIP PROGRAMME:
The above provides unemployed people with a qualification in Gaming Operations Certificate (NQF Level 4), Increasing their chances of securing employment in gaming industry. This programme is accredited, and learners will obtain an NQF Level 4 qualification.
 Candidates will undergo a series of assessments before being appointed to the programme.
 Learners are expected to commit to the programme for 12 months, during which they will receive a monthly stipend. Carnival City will host the candidates and provide workplace coaching.
 At the end of the programme, candidates will have gained practical workplace exposure in the gaming industry, enhancing employment prospects.
 
Job Requirements
QUALIFYING CRITERIA

• Grade 12 or equivalent
• Candidate must have obtained the following minimum results.
• Candidates must have Mathematics and English.
• Candidate must be from City of Ekurhuleni
• Candidates must be between the ages of 18 and 35 years.
• No criminal record
• Must be a South African citizen.
• Must not have participated in a learnership programme before 

 
WORK CONDITIONS AND SPECIAL REQUIREMENTS

• Willing to work in a smoking area.
• Willing to work shifts. 

 
Additional Information

• Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions

 
PLEASE APPLY HERE
 
 
 
 
 
 

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SUPERVISOR - FOOD & BEVERAGE
Kwazulu Natal
Job Reference Number: SI-744
Department: F&B : Main Floor - Non Smoking
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
 
Sibaya provides a uniquely exciting and memorable gaming and entertainment experience, we are a passionate Team that takes pride in everything we do & we ensure that our guests & staff are treated with dignity and respect, Sibaya is looking for Food & Beverage Supervisor to supervise the day-to-day delivery of the Food and Beverage service.
 
Job Description
Main Purpose of the Job
Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference center with the objectives of maintaining standards. of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.
 
Key Responsibilities

• Put in place staff scheduling and duty allocations to ensure maximum coverage.
• Handle shift briefings / handovers / shift reports.
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Manage the control of stock and operating equipment as per SOP for the outlet, Cash-ups at the end of the shift.
• Monitor service offering / products and pricing within F&B
• Make recommendations of improvements to the product and service offering.
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets
• Monitor customer service standards and identify any areas of concern.
• Conduct maintenance walkabouts for front of house and back of house areas.
• Monitor health, safety, hygiene, and environmental elements in the area.
• Monitor the use and storage of operating equipment.
• Monitor stock control and operating equipment control processes.
• Investigate variances / discrepancies and take necessary action to correct, Liaises with clients.
• Attends pre-conference meetings.
• Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements.
• Is present at functions to ensure execution is in line with client requirements.
• Manages staff appearance and floor appearance/ functioning of equipment and systems.
• Control and management of stock and operating equipment as per SOP.
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.
• Monitors and reports on functions
• Provide input into the post-mortem on events and makes recommendations for improvements.
• Provides ideas and solutions that are innovative and in line with industry trends.
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Assist in providing resources and removing obstacles to performance, Onboarding of new staff members Authorize spend in line with budget.
• Conduct accurate 10, 20 and month end stock takes for the outlet in line with Company process.  Report on any variances for the outlet.
• Monitor service standards and staff: guest interaction on the floor to ensures all guests are always treated with courtesy and respect.
• Handle and resolve any guest special requests, queries, or complaints.
• Shift hand over ensures that staff can provide customers with relevant service.
• Understand, record, and implement special requirements for return guests and VIPs.

 
Job Requirements
Education, Experience and Competencies Required:

• 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level
• 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations.

Work conditions and special requirements.

• Ability to work shifts that meet operational requirements.
• Physically able to move operating equipment.
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements.

 
 Additional Information

• Please Note that, preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
Submit applications before the closing date: 18 February 2026
 
PLEASE APPLY HERE
 
 
 
 
 
 

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BARTENDER
Cape Town
Job Reference Number: SI-742
Department: F&B : Walk Up Bar
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 2
Salary: Market Related
 
GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.
 
Job Description
Main Purpose of the Job
To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed
 
Job Requirements
Minimum requirements (Education and Experience)

• Grade 12 preferred or Grade 10 (with relevant experience)
• 2 years previous experience as a bartender
• Cocktail bartending experience would be advantageous

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

 
Duties and responsibilities include

• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/
• functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station

 
Service Execution

• Keep up to date with regards food products, trends and drinks methodologies required to
• deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating
• procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• May be required to prepare cocktails in line with outlined recipes

 
Bar Standards

• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the
• outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift

 
Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a
• friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

 
Core behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Team co-operation

 
Technical competencies

• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services

 
Note:  
The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.
Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.
Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.
 
PLEASE APPLY HERE
 
 
 
 
 
 

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PR & MARKETING MANAGER
Cape Town
Job Reference Number: SI-668
Department: Mrk - Oth : Public Relations
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related
 
We are seeking a visionary and results-driven Marketing Manager to shape and elevate the brand presence of InterContinental Table Bay Cape Town.
 
Job Description
Job Purpose
The marketing manager is responsible for developing and implement integrated marketing strategies that support the hotel's revenue goals, enhance brand visibility, and drive customer engagement across all channels. The Marketing Manager plays a key role in positioning the hotel as a leading destination for hospitality, conferencing, events, and leisure.
 
Key Performance Areas

• Plan and execute multi-channel marketing campaigns to support room nights, MICE, F&B, and leisure services
• Ensure campaigns are delivered on-brand, on-time, and within budget
• Maintain consistent brand messaging across all platforms and materials
• Develop engaging content (copy, visuals, video) for digital and offline channels
• Manage website content, SEO, paid media, and social media platforms
• Track and improve online performance, engagement, and lead generation
• Support PR efforts, media engagement, and influencer collaborations
• Monitor guest reviews and social sentiment to protect and enhance reputation
• Analyse customer data, competitor activity, and market trends
• Translate insights into actionable marketing strategies
• Work with Sales, Revenue, and Operations to align marketing efforts with commercial goals
• Create promotional materials, proposals, and event support collateral
• Ensure all marketing activities comply with POPIA, CPA, and brand guidelines
• Manage usage rights, image licensing, and supplier contracts
• Lead public relations strategy including press release development, media pitching, and crisis communication management
• Build and maintain strong relationships with media, journalists, influencers, and key opinion leaders
• Plan and manage promotional events, launches, and sponsorships to increase brand visibility and customer engagement
• Coordinate and oversee on-site and virtual promotional activities, ensuring smooth execution and effective follow-up

 
Job Requirements
Qualifications and Experience

• Degree in Marketing / PR / Communication
• 8 years Marketing / PR and promotions experience, including in media relations
• Experience in planning and delivering a Public Relations and Communications strategy including Social Media

 
Work Conditions and special requirements

• Ability to travel
• Ability to work shifts that meet the operational requirements

 
Skills and Knowledge
• PR skills
• Market research
• Strong English Verbal and Written Communication skills
• Business Acumen
• Digital acumen including Social Media platforms
• Networking skills
• Financial Acumen
• Cultural understanding and protocol
 
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
 
PLEASE APPLY HERE
 
 
 
 
 

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BRAND MANAGER: SUNBET
Cape Town
Job Reference Number: SI-741
Department: Mrk - Oth : Marketing
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related
 
Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports.
 
Job Description
Job Purpose
The Brand Manager: SunBet will be responsible for leading the development, delivery and embedding of the SunBet brand strategy by positioning and growing the brand across various marketing and social media platforms using various marketing initiatives and communication channels, developing brand activities and campaigns (print, web, social media, broadcast, etc.), events, corporate responsibility programs and sponsorships, and using a variety of data to drive volume and profitability with the objectives of growing SunBet’s reputation as the sports betting and online gaming brand of choice; ensuring that the brand remains recognisable, up to date and exciting to customers.
 
Job Scope

• Work alongside the Chief Marketing Officer and Creative Director to develop the SunBet Brand and CI guidelines aligned to the overall Brand strategy, and customised to market segmentation, based on an analysis of competitor product offerings in the online gaming industry
• Define and manage SunBet’s brand communication strategy using a variety of media, initiatives and campaigns
• Own the development and messaging of SunBet’s brand narrative
• Recommend strategies to position the brand for growth and for increasing brand salience amongst both the Sun International customer and the target demographic
• Develop and manage the development and distribution of internal communication around brand and CI requirements and standards to all staff to ensure effective and consistent messaging aligned to the strategy and standards
• Create innovative solutions and plans to target new markets and opportunities and optimise return on investment of brand campaigns
• Research and analyse industry trends, consumer insights and public perceptions on a regular basis, and ensure the SunBet brand is positioned correctly, translating brand elements into plans and go-to-market campaigns
• Work alongside agencies, to monitor product distribution and consumer reactions through focus groups and market research
• Collaborate with properties to identify and unlock opportunities, including branding, marketing and activations, joint promotions, retail and other opportunities to grow the SunBet presence
• Develop a marketing calendar for inclusion / participation at properties (for example the own Thursdays campaign)
• Manage the design, delivery and sign off of collateral (videos, billboards, screens, physical branding elements) to create a brand presence for SunBet at properties
• Work with head of marketing to oversee new and ongoing marketing and advertising activities including the production of TV commercials, radio campaigns, OOH, print advertisements, on site activations and liaising with agency and the marketing team
• Manage the marketing plans, and design, execute deliver and sign off on all OOH Work with SunBet retail to create more of a presence for retail stores and identify any branding requirements around the space
• Design brand marketing plans for major sporting events (e.g. NGC, Poker Tour, etc.), working and integrating with the marketing team around delivering customer communications and utilising a range of communication channels as part of the campaign delivery
• Design and deliver branding at events and trade shows, ensuring that the use of the Sun Bet logo meets brand values and company guidelines
• Working with PR agencies, the events team and properties to co-ordinate activations and distribute PR aligned to the SunBet PR strategy
• Work with the Chief Marketing Officer, VIP team and marketing co-ordinator to develop budgeting; costing and production of branding assets for SunBet, e.g. stadium / suite branding, car branding, property branding opportunities, SunBet Merch, SunBet vouchers etc.
• Monitor brand health and brand growth
• Co-ordinate partnerships and barter agreements
• Monitor quality of campaign deliverables in line with objectives and timelines stipulated in the strategy and campaign plan, and complete post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the promotions and campaigns, and assess ROI and KPIs
• Build relationships with influencers, journalists, media outlets and public figures
• Oversee social media accounts and ensure brand consistency
• Create designs and layouts for media outlets
• Write pitches, blog posts and articles, and supervise the sign off of marketing literature campaigns, ensuring the designs and messages meet the company brand and regulatory guidelines
• Maintain trademarks and domains, ensuring these are kept up to date, renewed when needed or cancelled when not needed anymore
• Maintain a repository of SunBet brand logos and imaging for use by teams for advertising
• Brief and manage vendors, including the sourcing and selecting of sponsors to assist in meeting prizes
• Review month end analysis and reports in line with ROI and effectiveness of campaigns and conduct impact analysis to continuously improve promotional mechanics and ensure that system and reporting supports business objectives.
• Where agreed, be responsible for sign offs on marketing collateral and campaigns
• Be a conduit between SunBet and Sun International (central marketing); and work with the head of marketing to ensure alignment with Sun international brand / marketing.

 
Job Requirements
Qualification
• 3-Year Degree in Marketing or Communications

Experience
• 10 years experience in brand management with at least 5 years in-depth experience co-ordinating brand marketing activities and campaigns
• Experience managing a brand across multiple markets
• Experience in the sportsbetting industry is an advantage
 
Skills & Knowledge
• Conceptualising
• Problem solving
• Analysing
• Collecting information
• Innovating and Creating Solutions
• Integrating (Connecting, Collaborating; Managing Conflict)
• Organising and Implementing
• Emotional Maturity
• People management
• Campaign planning and management
• Consumer research
• Brand management
• Reporting skills
• Project management
• Networking
• Analysis and Interpretation of Business Intelligence
• Business & financial acumen
• Proficient Computer Skills – MS Office
• Social Media management
 
PLEASE APPLY HERE
 
 
 
 
 
 

​AFFILIATE MANAGER: SUNBET
Sandton
Job Reference Number: SI-298
Department: Mrk - Oth : Marketing
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related
 
Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports.
 
Job Description
Responsible for the design and development of online campaigns and an affiliate programme through search, affiliations, data feeds, email and the development of new platform features, tools and functionalities to attract and acquire new sports betting customers.  
 
Job Requirements
Qualifications

• Grade 12
• 3-Year Tertiary qualification in marketing is an advantage
• GAIQ certification (Google Analytics Certification) is an advantage

 
Experience

• Minimum of 8 years experience working with affiliation programmes within the online gaming environment
• Experience managing PPC and Adwords accounts
• Experience with CPA, Revenue Share, CPC and CPM models
• Must have an established affiliate network in the Gaming industry
• Track record in managing multiple projects on various levels with different and converging timelines.

 
Skills & Knowledge

• Analytical skills
• Deciding
• Planning
• Building & Developing relationships
• Problem-solving
• Influencing
• Encouraging co-operation
• Selling skills
• Dealing with customers
• Negotiating skills
• Networking skills
• Energetic
• Presentable self-starter
• Knowledge Affiliate Programme Management
• Have a love for sports and an interest in sports betting
• Direct Marketing
• Digital acumen
• Online Media / Advertising buying
• Interpretation of Data analytics
• Knowledge of Sun Bet products
• Knowledge of online gaming industry and the sports betting context
• Strong verbal and written communication skills
• Proficiency in the use of Google Analytics and Adwords
• Advanced proficiency in MS-Office Suite (Excel, PowerPoint, Database software)
• Social Media Platforms (including how to use these to effectively support paid media).
• Google & Revenue Reporting skills

 
Key Performance Areas
Affiliate Program Management

• Have a complete knowledge and understanding of all Sunbet products and facilities
• Be the subject matter expert on sports betting platforms and how these can be used to create affiliates and leverage growth in online reputation and business growth for Sunbet
• Conduct analyses that yield rich insights into consumer online behaviour and key motivational/attitudinal behavior and online habits
• Understand the sports betting strategy and marketing plans value chain and execute the affiliate programme across various online sports betting assets and platforms in line with objectives
• Build relationships and negotiate deals and pricing with preferred affiliates for web advertising space and coverage
• Partner with affiliates to advertise and build reputation and brand awareness for the growth of the Sunbet business
• Develop multi-channel initiatives and online content to promote Sunbet with different affiliate partners to build upon current client strategies within the online sports betting arena to meet/exceed objectives
• Identify unmet needs, goals, opportunities and challenges to leverage new business and relationships
• Communicate and raise awareness with relevant stakeholders with regards the Affiliate Programme framework and how it can be utilized
• Defines overall project scope and budget guidelines for the affiliate programme
• Executes action plans in line with scheduled timelines in implementing the affiliate programmes
• Develops strong, trusting relationships between clients and affiliate partners, and provide leadership and support during conceptualisation, planning and implementation for online affiliate campaigns

Acquisition Campaign & Content Management

• Collaborate with the Business Intelligence team and Digital Analysts to understand and interpret the results of Google Reporting and Revenue Reporting, in order to draw meaningful conclusions from data reports and translate them into a recommendations for campaigns
• Collaborate with Acquisition Manager for sports betting / online gaming to develop acquisition plans and campaigns to identify opportunities for new acquisition
• Conduct a competitor analysis to identify gaps and new business opportunities
• Develop and co-ordinate multi-channel acquisition campaigns both online and offline in line with available budget
• Co-ordinate and manage logistics and execution of promotions and activation events
• Execute on A/B and multivariate campaigns to optimise the acquisition funnel and conversion rates across all channels
• Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level
• Monitors implementation to ensure that the campaigns and objectives are rolled out as per plan
• Collect feedback from internal stakeholders regarding campaign success and postmortems
• Make decisions and recommendations on the best form of media and durations for specific clients and campaigns;
• Co-ordinate and manage key sponsorship events and paid media campaigns
• Sign off and manage proposals, including cost schedules with internal key stakeholders
• Facilitate project meetings and supervise the implementation and delivery of campaign and / or event plans through specific initiatives to meet the objectives of the events and / or campaigns.
• Manage key stakeholder expectations, escalating risks before they become problems
• Offer potential solutions, and advise on potential delivery delays
• Budget management of paid media campaigns
• Develop marketing collateral to promote the Sunbet brand at property level
• Write communications briefs, ensuring that creative and media are effectively integrated
• Collaborate with the media agency or in-house Digital Content Team to help them understand sports betting business objectives and advertising requirements
• Liaise with the creative team and internal clients to develop media concepts, programmes and campaigns to suit the business requirements

 Sports betting VIP Player/ Affiliate Development

• Leverage existing relationships to initiate and develop relationships with potential clients and affiliates to acquire clients to Sunbet operation
• Communicate and conduct regular follow-ups with existing and potential sports betting clients and affiliates to maintain the relationship
• Conduct face-to-face meetings with clients at sports events to initiate, build and secure business for Sunbet
• Conduct meet-and-greet’s; and familiarization trips; and entertain and host clients and affiliates whenever required

Affiliate Analytics & Reporting

• Perform data analysis of affiliate activity on a monthly basis
• Use insights and customer intelligence to execute and improve the end-to-end (plan, test, execute, measure and refine) programme.
• Regularly review affiliate partnerships and initiatives to ensure ongoing optimisation ideas are implemented
• Regular reviews of performance within Google analytics and revenue reporting systems
• Monitor and evaluate affiliate campaign performance in order to optimise future campaigns
• Conduct analyses in order to draw meaningful conclusions from data reports around the success of campaigns and translate them into a recommendations for future campaigns

Stakeholder Engagement

• Collaborate with the Acquisition Manager in formulating the targets and plans for the affiliate programme of new business and activations of inactive business
• Liaise with land-based properties to leverage and cross-sell customers
• Collaborate with the Sales Team, CRM and Sunbet teams to enhance and increase campaign success
• Liaise with the business units and Group marketing / digital on content produced for multiple channels
• Work with editorial and marketing teams to drive content creation for paid media channels
• Verify with business management that the content will meet business requirements
• Cooperate with property management to create opportunities to promote the Sunbet brand and to participate at sports and gaming events to build strong relationships with potential clients
  • Continuously engage with clients to establish and grow loyal relationships for Sunbet
  • Maintains positive relationships with all clients, colleagues, sports betting and affiliate networks
• Attends Sunbet meetings and provide relevant feedback and information to management
• Build effective relationships with commercial/brand/technical teams and content creators.
• Collaborates closely with account management, content and reports team as well as external resources and stakeholder partners to ensure flawless, on-time, and high impact delivery of campaign components.

 
Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
PLEASE APPLY HERE

​TRAFFIC ADMINISTRATOR (SUNBET)
Cape Town
Job Reference Number: SI-393
Department: Mrk - Oth : Marketing
Business Unit:
Industry: Marketing
Job Type: Permanent
Positions Available: 1
Salary: Market Related
 
Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports.
 
Job Description
The Traffic Administrator is responsible for the effective coordination and delivery of marketing and creative work across SunBet, acting as a central point for receiving and logging incoming marketing project requests and briefs, ensuring accurate recording, tracking and task allocation within the internal project management system. The role will assist with traffic requests, maintains project timelines, coordinates content flow and supports the quality assurance process for creative outputs, enabling the smooth execution and timely delivery of creative materials that align with brand guidelines, company standards, and artistic briefs, contributing to consistent and professional service delivery.
 
Job Requirements
Qualifications

• Diploma in marketing/communications

 
Experience

• 3 years’ experience in supporting projects within traffic management in the creative industry 

 
Skills & Knowledge

• Organising & Coordinating Resources
• Collecting Information (sourcing; checking; documenting)
• Assuring Quality
• Following Procedures
• Managing Deadlines
• Responding with Urgency
• Maintaining Composure
• Manging customer & stakeholder relationships 
• Written and verbal communication skills
• Proficiency in MS Office
• Knowledge of Asana or similar tool
• Copywriting
• Project co-ordination
• Knowledge of Brand Identity
• Workflow and document management
• Digital Asset Management
• Reporting Tools 

 
Key Performance Areas

• Act as the first point of contact for the creative team by receiving, logging and appropriately directing incoming requests for creative work
• Ensure all requests are complete, clear and submitted through the correct channels before escalating or assigning them within the workflow
• Assist in translating creative or marketing requests into structured, actionable briefs
• Monitor task progress across the team and alert relevant stakeholders of any potential delays or unallocated work items
• Maintain comprehensive project calendars and timelines
• Record key milestones, update schedules and track progress across multiple creative projects, ensuring alignment with agreed-upon deadlines
• Review incoming briefs for completeness and clarity, tagging and directing them to the appropriate teams
• Support the traffic function by tracking the status of each brief and ensuring work is progressing in accordance with the established priorities
• Maintain and update resource availability charts and allocation logs
• Assist in coordinating the distribution of work across internal and freelance teams, identifying conflicts in assignments and escalating these for resolution
• Input campaign schedules and deliverables into planning tools
• Monitor the approval process and follow up to ensure timely decisions are made
• Generate utilisation reports for review and identify any discrepancies or incomplete entries requiring follow-up
• Assist in the preparation of project status updates, dashboards or reports
• Coordinate the scheduling of internal and external project review sessions
• Ensure that all relevant stakeholders are informed and available, and that meeting materials are prepared in advance
• Ensure final materials are appropriately stored and accessible for client delivery or publication
• Coordinate with freelance illustrators, designers or photographers 
• Source stock photography and imagery as needed and upload approved assets to the central creative repository
• Track project bottlenecks or workflow disruptions and communicate to management for resolution
• Offer coordination and administrative assistance on special marketing or creative initiatives (eg. setting up timelines, preparing documentation and tracking progress)
• Maintain accurate records of external spend on freelance and creative services (e.g filing quotations, invoices, cost estimates etc)
• Ensure that briefing materials are complete, clear and delivered in a timely manner
• Assist with the full lifecycle of creative projects, including setup, scheduling, monitoring and close-out
• Facilitate communication with print suppliers, ensuring that creative outputs are correctly formatted and submitted on time
• Track production timelines and confirm delivery schedules
• Ensure that all final creative materials are properly reviewed, formatted and uploaded in preparation for delivery or publication
• Assist in creating and updating standard operating procedures (SOPs), process templates, FAQs, and workflow documentation
• Distribute updates to the team and ensure easy access to the latest process materials

 
Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

 
 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
PLEASE APPLY HERE