- Published on
SOUTH AFRICAN REVENUE SERVICES (SARS) VACANCIES
SOUTH AFRICAN REVENUE SERVICES (SARS)
AUDITOR II X2
Position Reports to: Manager: Audit
Division: Taxpayer Engagement and Operations
Location: North-West (Rustenburg X1), Free State (Bloemfontein X1)
Advert Closing Date: 03 February 2026
About the position
SARS is seeking highly qualified auditors who are dedicated to maintaining the organisation’s standards of service excellence and its core values. Successful candidates will be responsible for conducting a range of impactful audits, focusing on individuals, businesses, and related entities within the small and medium-sized sector. Possession of a bachelor’s degree in accounting, auditing, or taxation, completion of SAICA Articles, or registration as a CA(SA) will significantly enhance your application.
Job Purpose
To conduct advanced audits with the aim of influencing compliance through raising accurate assessments in line with relevant legislation.
Education and Experience
Minimum Qualification & Experience Required
Job Outputs:
Process
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Analyse data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
• Analyse information provided at dispute stage and taxpayer complaints logged.
• Analyse transactions across multiple tax types and / or entities and / or groups of related entities with the aim of understanding the tax implications thereof.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Be involved in research to identify tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks etc.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Conduct advanced audits (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs) using SARS systems.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Engagement during and after the audit with Debt Management aimed at optimal collection on liabilities raised through the audit. Provide support by conducting a financial analysis to support the recommendations which may be used to determine the optimal collection of liabilities and / or to support this view at various committees e.g. Debt Committee. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit.
• Engagement with Client Service to resolve issues escalated by taxpayer and requiring direct intervention and contact by the auditor to address the issues raised by the taxpayer. The auditor may or may not have been involved in an audit of the matter escalated but called upon to assist due to the available experience and expertise.
• Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g. tax, legislation relating to companies etc. This engagement will take cognizance of the outcomes of similar matters, tax court cases and civil court outcomes. The auditor may be required to testify in a civil court.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Identify and escalate enhancements to management on policies and procedures. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g. different Tax Types product areas, Process Design and Engineering, etc.
• Identify and escalate serious tax offences for potential criminal investigations. Escalation to include a detailed analysis of the facts together with the applicable tax legislation. The Auditor may be required to testify in a criminal court.
• Identify information required to mitigate audit risks identified and engage taxpayers / tax practitioners for additional relevant information and clarification.
• Identify new and additional risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
• Manage the efficient progress of the audit and related tax types and / or entities being audited utilising approved systems. Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, Teammate.
• Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation.
• Prepare and issue relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits be it tax types or at an entity level.
• Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Raise accurate assessments on SARS systems in relation to relevant legislation.
• Supply inputs to Account Maintenance on remittance of penalty and interest requests.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Utilise digital information, systems and tools as they become available to address advanced audit risks. This may include eCommerce transactions and other digital risks.
• Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.
Governance
People
Finance
Client
Behavioural competencies
Technical competencies
Compliance Competency
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
PLEASE APPLY HERE
AUDITOR II X2
Position Reports to: Manager: Audit
Division: Taxpayer Engagement and Operations
Location: North-West (Rustenburg X1), Free State (Bloemfontein X1)
Advert Closing Date: 03 February 2026
About the position
SARS is seeking highly qualified auditors who are dedicated to maintaining the organisation’s standards of service excellence and its core values. Successful candidates will be responsible for conducting a range of impactful audits, focusing on individuals, businesses, and related entities within the small and medium-sized sector. Possession of a bachelor’s degree in accounting, auditing, or taxation, completion of SAICA Articles, or registration as a CA(SA) will significantly enhance your application.
Job Purpose
To conduct advanced audits with the aim of influencing compliance through raising accurate assessments in line with relevant legislation.
Education and Experience
Minimum Qualification & Experience Required
- National Diploma / Advanced Certificate (NQF 6) in Accounting/Auditing/Taxation AND 4 years' experience in a tax audit environment.
Job Outputs:
Process
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Analyse data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
• Analyse information provided at dispute stage and taxpayer complaints logged.
• Analyse transactions across multiple tax types and / or entities and / or groups of related entities with the aim of understanding the tax implications thereof.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Be involved in research to identify tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks etc.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Conduct advanced audits (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs) using SARS systems.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Engagement during and after the audit with Debt Management aimed at optimal collection on liabilities raised through the audit. Provide support by conducting a financial analysis to support the recommendations which may be used to determine the optimal collection of liabilities and / or to support this view at various committees e.g. Debt Committee. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit.
• Engagement with Client Service to resolve issues escalated by taxpayer and requiring direct intervention and contact by the auditor to address the issues raised by the taxpayer. The auditor may or may not have been involved in an audit of the matter escalated but called upon to assist due to the available experience and expertise.
• Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g. tax, legislation relating to companies etc. This engagement will take cognizance of the outcomes of similar matters, tax court cases and civil court outcomes. The auditor may be required to testify in a civil court.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Identify and escalate enhancements to management on policies and procedures. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g. different Tax Types product areas, Process Design and Engineering, etc.
• Identify and escalate serious tax offences for potential criminal investigations. Escalation to include a detailed analysis of the facts together with the applicable tax legislation. The Auditor may be required to testify in a criminal court.
• Identify information required to mitigate audit risks identified and engage taxpayers / tax practitioners for additional relevant information and clarification.
• Identify new and additional risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
• Manage the efficient progress of the audit and related tax types and / or entities being audited utilising approved systems. Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, Teammate.
• Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation.
• Prepare and issue relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits be it tax types or at an entity level.
• Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Raise accurate assessments on SARS systems in relation to relevant legislation.
• Supply inputs to Account Maintenance on remittance of penalty and interest requests.
• Use practical and applied knowledge and situational judgement to arrive at decisions.
• Utilise digital information, systems and tools as they become available to address advanced audit risks. This may include eCommerce transactions and other digital risks.
• Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Drive for results
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Audit Methodology
- Business Knowledge
- Business Writing Skills
- Computer Literacy
- Data Collection and Analysis
- Efficiency improvement
- Execute, Implement and Follow Through
- Functional Policies and Procedures
- Operational Audit
- Planning and Organising
- Problem Analysis and Judgement
- Reporting
- Tax Knowledge
- Tax Law
Compliance Competency
- Security Clearance: GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
PLEASE APPLY HERE
SPECIALIST: TAX AVOIDANCE & REPORTABLE ARRANGEMENTS
Position Reports to: Sen. Manager: Tax Avoidance & Reportable Arrangements
Division: Service & Delivery Large&Inter
Location: Woodmead North Office Park
Advert Closing Date: 18 February 2026
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation
Job Purpose
To examine the legislative, taxpayer base and economic environments in order to determine likely forms of future tax avoidance schemes and put in place measures to counter these
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in a tax audit or tax legal similar environment, of which 3-4 years ideally at junior management level.
Job Outputs:
Process
Governance
People
Finance
Client
Behavioural competencies
Technical competencies
Compliance Competency
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
PLEASE APPLY HERE
SPECIALIST: TAX AVOIDANCE & REPORTABLE ARRANGEMENTS
Position Reports to: Sen. Manager: Tax Avoidance & Reportable Arrangements
Division: Service & Delivery Large&Inter
Location: Woodmead North Office Park
Advert Closing Date: 18 February 2026
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation
Job Purpose
To examine the legislative, taxpayer base and economic environments in order to determine likely forms of future tax avoidance schemes and put in place measures to counter these
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in a tax audit or tax legal similar environment, of which 3-4 years ideally at junior management level.
Job Outputs:
Process
- Provide advice to auditors regarding tax avoidance investigations.
- Conduct presentations regarding the indicators of tax avoidance structures.
- Detect and identify tax avoidance schemes and/or structures and/or legislative loopholes through analyzing the submitted reportable arrangements, scrutinizing financial journals, press reports and the JSE's SENS announcements.
- Offer and provide support to Investigative Audit and Compliance Audit in respect of tax avoidance matters / GAAR (General Anti Avoidance Regulations) investigations.
- Identify developing trends and schemes of tax avoidance and make recommendations regarding ways to address these issues.
- Write technical articles, opinions, motivations for amendments to legislation, comment on technical papers.
- Analyze and make recommendations about improvements to specialist systems, procedures, and associated area's practice.
- Contributes to the optimum utilization of org. resources, advising effective planning and development of area of specialization resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyze & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimize goal achievement through tactical strategy implementation and optimization of practices, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimize processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialization.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organization knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Honesty and Integrity
- Trust
- Respect
- Problem Solving and Analysis
- Stakeholder Engagement and Management
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Attention to Detail
- Commitment to Continuous Learning
- Organizational Awareness
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Reporting
- Legal Compliance
- Business Acumen
- Business Knowledge
- Creative and Innovative Thinking
- Efficiency improvement
- Legal Advisory and Interpretation
- Legal Knowledge and knowledge of ethics
Compliance Competency
- GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
PLEASE APPLY HERE
SERVICE CONSULTANT
Position Reports to: Ops Manager: Taxpayers Services & Ops Manager: Taxpayer Engagement
Division: Taxpayer Engagement
Location: Mthatha Branch Office
Advert Closing Date: 05 February 2026
About the Position
Job Purpose
To handle inbound and outbound scripted and partially scripted service requests for one tax product from 1 - 2 channels in compliance with SARS policies and procedures by consulting with clients, facilitating query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, providing taxpayer education, debt collection up to a final demand, thereby ensuring enhanced service delivery and compliance.
Education and Experience
Minimum Qualification & Experience Required
- NQF Level 6- and above (Relevant National Diploma / Advanced Certificate) in Taxation, Accounting or Finance AND 2 Years Customer Service experience
- Senior Certificate (NQF 4) AND 2 years' experience in a customer service environment
Minimum Functional Requirements
Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. Tax, CGT, Dividends, Donations, fund Benefits, Estate Duty, Transfer Duty, Withholding Tax on Interest & Royalties)
Job Outputs:
Process
- Handle inbound and outbound (scripted service interactions) through 1-2 channel interactions for one tax product, in compliance with SARS policies and procedures. (i.e., blended voice, virtual & face-to-face; incl. technical and customer support on Digital Channels, i.e., eFiling, HyEF, etc.).
- Assisting taxpayers and traders directly by providing advice and support in managing their obligations, providing clarity, and making it easier to comply
- Maintain the profiles of existing taxpayers, register new taxpayers, code and subsequently deregister on SARS core system in order to enhance taxpayer services.
- Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
- Validating and updating taxpayer information to ensure accuracy in the SARS base.
- Conduct environmental scanning to identify non-compliant taxpayer and guide them to register order to increase the taxbase.
- Communication of transactional outputs and queries in the area of work according to policies and quality requirements.
- Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Embrace change initiatives and positively contribute to the success thereof within area of accountability.
- Ensure quality of work content, quick turnaround, prioritise, minimise mistakes, and continuously improve quality, service, and standards.
- Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Search for, integrate, and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Drive own performance and development, in order to achieve and improve work outputs in line with required response time, quality, and service delivery standards.
Finance
- Adhere to specified policies, standards, legislation and procedures to prevent wastage resources, unauthorised expenditure, wasteful expenditure, and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick, and error free.
Behavioural competencies
- Stakeholder Engagement and Management
- Fairness and Transparency
- Accountability
- Customer Service
- Honesty and Integrity
- Trust
- Respect
- Attention to Detail
Technical competencies
- Active Listening
- Communication Skills
- Computer Literacy
- Customer Understanding
- Efficiency Improvement
- Financial Acumen
- Handling Difficult Engagements
- Query Resolution
- Standard operating procedure compliance
- Tax Knowledge
Compliance Competency
- GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
PLEASE APPLY HERE
MANAGER: IT BUSINESS RELATIONS X2
Position Reports to: Area Head Business Relations: Tax Product and Process
Division: Strategy Enab & Modernisation
Location: Head Office Pretoria
Advert Closing Date: 04 February 2026
About the Position
Are you an accomplished leader with a passion for innovation and a proven ability to drive strategic change in IT and business relations? Do you excel at building collaborative partnerships, leading teams, and delivering robust solutions that align with organizational goals? If so, we invite you to explore this opportunity.
SARS is seeking a dynamic Manager: IT Business Relations to play a pivotal role in shaping the future of our technology landscape. We are looking for an individual with strong analytical acumen, excellent stakeholder management skills, and a track record of successfully overseeing business analysis functions that deliver impactful results.
In this key leadership role, you will:
- Formulate and execute tactical strategies for the IT Business Relations practice area, ensuring alignment with business objectives.
- Lead and mentor a multidisciplinary team responsible for analyzing, documenting, and improving business processes and information flow.
- Act as a strategic partner to senior leaders, facilitating informed decision-making and supporting the integration of IT solutions within the broader business context.
- Drive the design and implementation of innovative, scalable, and future-ready technology solutions.
- Foster a culture of continuous improvement, collaboration, and agile thinking across the organization.
This is a unique opportunity to make a meaningful impact by enabling business success through effective IT-business alignment. If you are ready to lead, influence, and deliver transformative results, we encourage you to apply and become part of our forward-thinking team.
Job Purpose
To formulate tactical strategy and associated delivery plans related to a single practice area for Business Relations, by managing the analysis function that conducts the methodical investigation, analysis and documentation of all or part of a business area in terms of business functions and processes, and the information customers/clients use, ensuring practice integration and operational implementation through the achievement of Business Relations objectives.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree or Advanced Diploma (NQF 7) in Taxation, Commerce, Business, or ICT/IT with 8–10 years’ experience in a business technology or operations environment, of which 3–4 years at junior management level.
ALTERNATIVE #
Senior Certificate (NQF 4) with at least 15 years’ experience in Business Systems or Operational Environment of which 3 - 4 years at a junior management level
Job Outputs:
Process
- Build a knowledge base of each client's business, systems and objectives and ensure alignment technology solutions with business strategies.
- Communicate effectively with clients to identify needs and evaluate alternative technical solutions.
- Co-operate with those responsible in the organisation for developing products and services that will help the customer organisation to achieve its business objectives.
- Develop the means of improving service to, and relationships with, customers, and monitor the effectiveness of such measures.
- Ensure definition of requirements for improving aspect of the processes and systems, and the creation of viable specifications in preparation for the construction of information systems.
- Ensure that the service level management is well documented and audited for effectiveness, efficiency and compliance on a regular basis.
- Facilitate customers' involvement in the continuous improvement of the products and services supplied to them.
- Identify and assess options for the implementation of new or improved business processes and present them with recommendations, to decision makers at senior management level.
- Identify appropriate tools to monitor, analyse and report on actual performance in comparison to SLA requirements in a manageable and meaningful format.
- Maintain the level of customer satisfaction, at regular intervals or after each significant delivery of product or service.
- Manage exceptions, slippage and issues of priority, and initiates extra activities wherever gaps in the programme are identified.
- Manage the process of continual improvement in the provision of services, instigating remedial actions whenever necessary.
- Manage the processes that drive value out of the ICT investment and ensure ROI by being a bridge between the functional business area and information systems development.
- Partner with service provider and user management to undertake major reviews of SLAs, production and agreement of new SLAs and extensions to existing SLAs.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
- Provide advice on the selection of appropriate application strategies, policies, standards, methods and tools for business analysis.
- Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
- Work with user management to establish the contribution that can be made to business, drawing up requirement specifications, conducting feasibility studies, producing high level and detailed models, oversee development and implementing solutions.
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
- Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Client
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Accountability
- Fairness and Transparency
- Honesty and Integrity
- Problem Solving and Analysis
- Respect
- Trust
Leadership Competencies
- Ability to translate strategy into execution
- Concern for Impact of own behaviour on others
- Develops teams and nurtures interdependency
- Inspires others to Positive Action
- Nurtures Future Talent
- Stewardship and Service Orientation
- Strong Results Orientation
- Values and Manages Diversity
Technical competencies
- Business Acumen
- Business IT Systems
- Change Management
- Decisiveness
- Effective Business Communication
Compliance Competency
- Configuration Management Infrastructure (IT) Proficient in - (Applied theory)
- GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
PLEASE APPLY HERE