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SOUTH AFRICAN NATIONAL ROADS AGENCY (SANRAL)
 



​MANAGER: VAS BUSINESS SUPPORT AND LOGISTICS
National
Permanent
 
Description
POSITION OBJECTIVE
The Manager: VAS Business Support and Logistics is responsible for overseeing the planning, implementation, and optimisation of SANRAL’s Value-Added Services (VAS) and logistics operations. This includes managing logistics functions across Customer Service Centres (CSCs), Toll Agencies, Self-Service Terminals (SSTs), and digital platforms, as well as coordinating the delivery and performance of VAS products such as Parking Solutions, Speed-over-Distance, and Account-Based Ticketing (ABT). The role ensures seamless integration between physical logistics and digital service operations to enhance customer experience, drive service reliability, and support SANRAL’s revenue and digital transformation goals.
 
MINIMUM REQUIREMENTS
  • Minimum NQF Level 6 qualification in Logistics Management, Project management, Business Administration, Customer relation management or related.
  • Minimum 5 years’ combined experience in logistics, operations, or customer facing environment
  • Min 3 years must be at a supervisory or managerial level.
 
(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)
 
TECHNICAL COMPETENCIES
  • VAS Operations: Strong understanding of VAS ecosystems including Self-Service Terminals (SSTs), Parking Solutions.
  • Customer Service & Experience Management: In-depth understanding of both walk-in and digital customer engagement environments, including service standards, escalation procedures, and partner SLAs.
  • Logistics & Asset Management: Familiarity with stock control, dispatch, warehousing, and inventory optimisation across multiple service centres.
  • Project Management.
  • Business & Financial Acumen: Sound understanding of budgeting, cost control, revenue reconciliation, and financial reporting within a public sector governance framework.
  • Computer Literacy and System proficiency: Advanced proficiency in MS Excel, Word, PowerPoint, Project, Visio, and Outlook. Working knowledge of ERP, CRM, and logistics or VAS management systems.
 
KEY RESPONSIBILITIES
 
Strategic & Operational Management
  • Translate SANRAL’s digital operations strategy into actionable plans for VAS and logistics.
  • Manage VAS infrastructure and ensure SST, Parking, and Speed-Over-Distance systems meet availability KPIs.
  • Coordinate and align logistics workflows with VAS deployment and replenishment plans.
  • Establish and track KPIs on uptime, delivery performance, and operational efficiency.
 
VAS Operations and Partner Management
  • Oversee all Value-Added Service (VAS) delivery operations, ensuring SLAs and vendor agreements are met.
  • Lead integration and onboarding of new VAS partners and payment channels.
  • Monitor transaction flows, service performance, and resolve incidents proactively.
  • Conduct post-implementation reviews and ensure continuous service improvement. 
  • All information security risks and feeds into the Organisational Risk Register.
 
Logistics and Inventory Management
  • Manage inbound/outbound logistics, warehousing, and distribution activities across all sites.
  • Maintain ≥ 98% stock accuracy between physical and system records.
  • Oversee delivery scheduling, route planning, and dispatch performance.
  • Drive efficiency improvements in delivery lead times and stock reconciliation.
  • Maintain operational audit readiness and documentation integrity.
  • Implement risk mitigation, contingency, and HSE measures
  • Zero tolerance for data loss, shrinkage, or safety breaches.
 
Reporting and People Management
  • Prepare monthly performance and compliance reports
  • Data analysis to generate insights that can guide decision-making and continuous improvement within the VAS business.
  • Manage and develop a multidisciplinary team across VAS and Logistics.
  • Foster a collaborative, compliant and results-driven culture.
 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
SANRAL reserves the right not to fill any position
 
Closing date for applications: 3 February 2026
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2893&company=southafr02
 
Please note that feedback will be given to shortlisted candidates only. 
 
Employment Permanent
Location SANRAL Central Operations Centre (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
Closing Date 03/02/2026





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​MANAGER: CUSTOMER SERVICE (KEY & CORE ACCOUNTS)
National
Permanent
 
Description
POSITION OBJECTIVE
To manage and expand SANRAL’s Key and Core Account customer base, ensuring superior relationship management, efficient service delivery, and sustainable revenue generation across premium client segments. The role focuses on strategic client engagement, fostering collaboration with public and private partners, and identifying new opportunities for business growth and customer value optimisation within the COC operations environment.
 
MINIMUM REQUIREMENTS
  • NQF Level 6 in Business Management, Marketing and Sales, Communications, Project Management, Customer Relationship Management, Information technology/ systems or related field.
  • 5 years’ experience in customer service, stakeholder engagement, or contact centre management, with at least 3 years in a supervisor /or management capacity.
  • Experience with digital products, mobile applications, or account-related queries.
 
(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)
 
TECHNICAL COMPETENCIES
  • In-depth knowledge of customer engagement frameworks and CRM systems.
  • Understanding of stakeholder relationship management principles and complaint resolution processes.
  • Public and Stakeholder Engagement: Knowledge of service level agreements (SLAs), key performance indicators (KPIs), and performance monitoring tools.
  • Regulatory and Governance framework: Understanding of South African laws governing customer data (POPIA), access to information (PAIA), and government communications.
 
KEY RESPONSIBILITIES
 
Strategic Customer Relationship Management
  • Develop and execute a comprehensive customer relationship strategy for Key and Core Accounts aligned to SANRAL’s Customer Operations Plan and Horizon 2030 goals.
  • Strengthen engagement with premium and strategic clients (e.g., fleet, government, and corporate partners) through proactive account management, regular reviews, and service optimisation initiatives
  • Ensure consistent adherence to service level agreements (SLAs), revenue growth targets, and brand reputation standards.
 
Revenue Growth, Business Expansion & Retention
  • Identify and develop opportunities for new business and revenue growth.
  • Analyse customer trends, account profitability, and usage patterns to inform pricing and partnership strategies.
 
Operational Oversight & Service Delivery Excellence
  • Monitor performance, resolve escalations, and ensure efficient service delivery.
  • Facilitate issue resolution and promote customer satisfaction and loyalty.
  • Drive continuous service improvement based on performance reviews, client feedback, and audit outcomes.
  • Establish and track key performance indicators (KPIs) for service quality, turnaround times, and customer satisfaction
  • Conduct service audits and implement continuous improvement initiatives.
 
Stakeholder Engagement & Partnership
  • Establish and nurture collaborative relationships with toll operators, municipalities, retail partners, and other SANRAL strategic stakeholders.
  • Represent the customer service portfolio in interdepartmental forums and partner governance meetings.
  • Drive joint initiatives to enhance customer experience and operational efficiency across external networks and business ecosystems.
 
As part of the role, staff leadership and development is inherent, including reporting, compliance and risk management. The incumbent is also responsible for communication and public information.
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
 
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
SANRAL reserves the right not to fill any position
 
Closing date for applications: 3 February 2026
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2892&company=southafr02
 
Please note that feedback will be given to shortlisted candidates only. 
 
Employment Permanent
Location SANRAL Central Operations Centre (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
Closing Date 03/02/2026