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SOUTH AFRICAN POST BANK
 
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INTERNAL & EXTERNAL
 
ACCOUNT MANAGER (C5)
(Position based in Mpumalanga - Nelspruit)
Reports to: Key Account Manager
 
Summation
Responsible for proactively managing a portfolio of South African Postbank SOC Ltd customers within the province/region through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients, including government entities and growing a portfolio of existing clients through effective stakeholder management.
 
Key Responsibilities
 Implement Customer Experience objectives and standards for Postbank. The standards must be defined across different channels e.g. ATM vs. call centre vs. branch experience.
 Drive communication processes with key Postbank and SAPO representatives. Be part of SAPO Operations, Regional and Area meetings.
 Implement and operationalise a customer experience measurement framework.
 Provide Regional government leads and maintain continuous relationship post acquisition.
 Establish and maintain excellent relations with customer base
 Respond efficiently, accurately and courteously to all customer service matters, complaints and requests
 Conduct financial education/literacy and SASSA beneficiary education
 Participate in the Voice of the Customer forums within the Region where critical customer concerns and issues can be raised with internal stakeholders. Use these forums to ensure that problems are resolved.
 Achieve and/or exceed set sales targets for product and services
 Ensure the efficient management of function/resources in accordance with the stipulation of the PFMA, fraud prevention and risk management principles, Corporate Governance, legislation agreement, Company policies, practice procedures, regulation, Delegation of Powers, etc.
 Increase profitability volume growth and sustain competitive advantage
 Receive, investigate, resolve and report customer related complaints
 Develop, encourage and nurture collaborative relationships within Postbank and across the SAPO Group.
 
Minimum Requirements
 National Diploma (NQF 6) or similar with majors in Sales & Marketing. A Degree and RE Certificate (Regulatory Examination) will be an added advantage
 3-5 years’ experience in Sales and Marketing/Customer Service preferably within the Financial Services
 
Knowledge and understanding of:
 Industry Product knowledge
 Financial Services knowledge and expertise
 Key account management
 Code of banking practice
 Complaints management
 Company policies and procedures
 FAIS
 
Skills and Attributes
 Able to interact well with diverse people across multiple functions, Computer literacy skills (MS Word; Excel, Power Point), Customer Service, Excellent Communication & Presentation Skills (Verbal/Written), Excellent Interpersonal and Customer Relationship skills, Ability to sell financial services products, Ability to negotiate and close sales deals, Be able to visit and support Regional customers, Able to market and sell ideas, Ability to gather marketing intelligence, Strong process orientation in identifying opportunities, High level Relationship building skills, Planning, organising, co-ordination, scheduling skills, Interpretation skills, Judgemental and problem solving skills, Persuasiveness, Decision making, Conflict management, Coordination skills, Empathy, Superior service ethic, Able to persevere despite setbacks, Taking ownership and responsibility Adaptable, Friendly and Approachable, Creative and Innovative, Desire to generate value, Professionalism, Client oriented, Deadline driven
 
 
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentZM@Postbank.co.za
 
Please indicate in the subject line the position you are applying for
 
Closing date: 13 March 2023
 
Position number: 60066589
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time
 
 
 
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INTERNAL & EXTERNAL
 
PROCESS ENGINEER (L5/6)
(Position based in Pretoria – Head Office)
Reports to: HEAD DIGITISATION
 
Summation
The Process Engineer iteratively discovers, analyses, designs, validates, integrates, controls, implements and continuously improves business and operational processes, in support of strategic business objectives.
 
Key Responsibilities
 Evaluate and design capabilities in terms of people, process and infrastructure to deliver on business strategy
 Assist with design and optimisation of Business Architectures (Process, IT, People)
 Map End-to-end Business Processes (As-Is & To-Be) for all levels.
 Drive Process Optimisation, Elimination, Automation, Standardisation and Centralisation.
 Translate corporate strategies into implementable tactical plans for the Postbank operations environment. Identify and implement opportunities to enhance existing processes.
 Interact closely with IT function in identifying opportunities to implement new technologies and functionalities to reduce costs and improve effectiveness.
 Manage the quality issues in the Postbank operations environment in terms of teamwork, employee involvement, continuous process improvement, benchmarking and quality function deployment.
 Conduct training on operational procedures
 Conduct research on best practises.
 Ensure that flexible labour structures and working policies and procedures are in place to deal with the challenges and opportunities that are facing the organisation.
 Communicate and co-ordinate with external technical service providers to ensure designs are optimal in terms of the service level agreement
 Ensure the financial management and control of the function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, legislation, company policies, processes, regulations, etc.
 
Minimum Requirements
 Bachelor Degree in Industrial Engineering or equivalent (NQF 7)
 3 to 5 years’ process engineering experience in a banking environment
 
Knowledge and understanding of:
 Enterprise Architecture Knowledge/Expertise will be an advantage
 Strategy interpretation and implementation
 Good knowledge of Operational Processes
 Knowledge of Project Management principles
 Understanding of End to End Plans in a production environment
 Strong Understanding of Lean and waste elimination tools/techniques
 Strong Understanding of Business Process Re-engineering
 Knowledge of Value stream mapping, IDEFO and 6 Sigma
 Knowledge of Visio, Aris and/or Tibco Nimbus will be an advantage
 
Skills and Attributes
 Planning and Coordination skills, Analytical, Strong communication and presentation skills, People Management, Report writing, Conflict Management, Problem solving, Computer Literate, Persuasive, Stress handling, Objective, Team oriented, Open minded, Logical approach, Flexible, Customer oriented, Quality focussed, Self-starter, Good leadership
 
 
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentZM@Postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing date: 13 March 2023
 
Position number: 60046227
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time
 
 
 
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INTERNAL & EXTERNAL
 
AML MONITORING AND REPORTING OFFICER (C2) X 2 POSITIONS
(Position based in Pretoria)
Reports to: AML Monitoring and Reporting Team Leader
 
Summation
Responsible for all actions related to the monitoring and alert management of all transactions flowing via the Postbank transaction monitoring tool. Ensure efficient identification and monitoring transactions, suspicious activities and fraudulent transactions in the Bank. Ensure timely reporting of suspicious transactions to the Financial Intelligence Centre as well as internal structures.
 
Key Responsibilities
 Manage alerts raised on the Postbank transaction monitoring system.
 Investigating non-obvious false positives, true positive hits, and escalating for further review and approval
 Perform Level 1 review for real time transaction monitoring.
 Perform ad-hoc monitoring such as high-risk customers, internal payments etc.
 Ensuring policies and procedures are adhered to.
 Keep daily statistics for MIS reporting.
 Aiding in reconciliations, look-backs and remedial efforts related to daily monitoring activities.
 When necessary, perform analysis and developing a deeper understanding of AML requirements and implications.
 Follow up and monitor outstanding alerts.
 Request all documents needed for alerts in accordance with procedures.
 Analyses information for close, open, or block of accounts if necessary and make recommendations to management.
 Contribute to reports, and watches for any developing problems regarding financial crime cases.
 Apply logic and reasoning skills to conduct research alert analysis.
 Use sound decision-making skills to make recommendations based on research results.
 Learn new applications and client systems to conduct research.
 Manage workflow in a way that is efficient and contributes to the meeting of production goals.
 
Minimum Requirements
 
Qualification :
Grade 12/Matric
Relevant Qualification in Risk Management, AML Certificate or certification from an accredited intuition such as ACAMS, Compliance Institute of South Africa and/ or equivalent.
 
Experience:
Two years’ experience in screening and monitoring risk indicators in Anti-Money Laundering (AML), Counter Terrorist Financing, Sanctions Compliance and Financial Crime (Fraud) in a banking environment or similar.
Experience with a computer database and testing systems.
 
Skills & Attributes
Strong analytical and critical thinking skills
The ability to work independently; take initiative; and able to adapt to change
Team player adaptable to fast-paced and changing environment
Ability to manage tight processes, with accuracy and attention to detail
Excellent communication skills both verbal and written
ORACLE FCCM a strong plus
Quick learner that will be able to readily understand regulatory compliance, Risk Management and financial concepts and issues, exercise sound judgment and observe the highest degree of confidentiality
Exceptional research, processing, and analytical skills with the ability to analyse large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.)
 
 
Contacts
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, and meet the minimum requirements please forward your Curriculum Vitae (CV) to recruitmentLM@postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing date: 10 March 2023
Position numbers: 60046176, 60066776
Cost Centre: 459642
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
 
 
 
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INTERNAL & EXTERNAL
 
AML MONITORING AND REPORTING TEAM LEADER (C3)
(Position based in Pretoria)
Reports to: Manager AML Operations
 
Summation
Responsible for all actions related to the monitoring and alert management of all transactions flowing via the Postbank transaction monitoring tool. Ensure efficient identification and monitoring transactions, suspicious activities and fraudulent transactions in the Bank. Ensure timely reporting of suspicious transactions to the Financial Intelligence Centre as well as internal structures.
Make recommendations to improve the configuration of the application to ensure effective use of the AML/CFT systems.
 
Key Responsibilities
 Overseeing transaction monitoring of real time transnational alerts for potential suspicious activity or transactions.
 Act as second level control for alert evaluation.
 Keeping abreast of the latest developments in Transaction Monitoring and electronic tools to assist with screening, alert management.
 Analyse information for close, open, or block of accounts if necessary.
 Draft reports, and watches for any developing problems regarding financial crime cases.
 Apply logic and reasoning skills to conduct research alert analysis.
 Use sound decision-making skills to make recommendations based on research results.
 Stay abreast of new applications and systems.
 Manage workflow in a way that is efficient and contributes to the meeting of production goals.
 Generate relevant MI for risk management, compliance and KPI purposes.
 Aiding in reconciliations, look-backs and remedial efforts related to daily screening activities.
 
Minimum Requirements
Qualification :
Grade 12/Matric
Relevant Qualification in Risk Management, AML Certificate or certification from an accredited intuition such as ACAMS, Compliance Institute of South Africa and/ or equivalent.
 
Experience:
Five years’ experience in screening and monitoring risk indicators in Anti-Money Laundering (AML), Counter Terrorist Financing, Sanctions Compliance and Financial Crime (Fraud) in a banking environment or similar
Demonstrate competency with computers, including proficiency with all Microsoft Office products, and prior experience with a computer database and testing systems.
Extensive knowledge of AML & TF
Knowledge of Operational Risk and Compliance
Knowledge of Bank Financial Systems and Products
 
Skills & Attributes
Strong analytical and critical thinking skills
Ability to interpret policy and procedures to exercise sound risk-based judgement
The ability to work independently; take initiative; and able to adapt to change.
Ability to handle detail information correctly.
Ability to manage tight processes, with accuracy and attention to detail.
Highly disciplined person, self-motivated, and delivery focused.
Excellent communication skills both verbal and written.
Proficient in MS Office (Access, Excel, Word,)
Conflict resolution skills.
Exceptional research, processing, and analytical skills with the ability to analyse large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.)
Supervisory skills and the ability to lead a team effectively
 
 
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, and meet the minimum requirements please forward your Curriculum Vitae (CV) to recruitmentLM@postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing date: 10 March 2023
Position numbers: 90066756
Cost Centre: 459642
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
 
 
 
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INTERNAL & EXTERNAL
 
AML SCREENING TEAM LEADER (C3)
(Position based in Pretoria)
Reports to: Manager AML Operations
 
Summation
Responsible for all actions related to the screening of customers, entities, staff and service providers as well as parties related to the aforementioned. Ensure efficient identification and monitoring of prohibited persons / entities or transactions, suspicious activities and fraudulent transactions in the Bank. Manage workflow to ensure effective investigation of alerts and act as oversight for decisions made by staff regarding the above and referring appropriate decisions to management. Make recommendations to improve the configuration of the application to ensure effective use of the AML/CFT systems.
 
Key Responsibilities
 Overseeing sanctions and internal list screening of real time transnational hits in a screening system for potential sanctions violations.
 Act as second level control for alert evaluation.
 Keeping abreast of the latest developments in Sanctions and electronic tools to assist with screening, alert management
 Analyse information for close, open, or block of accounts if necessary.
 Draft reports, and watches for any developing problems regarding financial crime cases
 Apply logic and reasoning skills to conduct research alert analysis.
 Use sound decision-making skills to make recommendations based on research results.
 Stay abreast of new applications and systems
 Manage workflow in a way that is efficient and contributes to the meeting of production goals.
 Generate relevant MI for risk management, compliance and KPI purposes
 Aiding in reconciliations, look-backs and remedial efforts related to daily screening activities.
 
Minimum Requirements
Qualification :
Grade 12/Matric
Relevant Qualification in Risk Management, AML Certificate or certification from an accredited intuition such as ACAMS, Compliance Institute of South Africa and/ or equivalent.
 
Experience:
Five years’ experience in screening and monitoring risk indicators in Anti-Money Laundering (AML), Counter Terrorist Financing, Sanctions Compliance and Financial Crime (Fraud) in a banking environment or similar
Demonstrate competency with computers, including proficiency with all Microsoft Office products, and prior experience with a computer database and testing systems.
Deep Knowledge of AML & TF
Knowledge of Operational Risk and Compliance
Knowledge of Bank Financial Systems and Products
 
Skills & Attributes
Strong analytical and critical thinking skills
Ability to interpret policy and procedures to exercise sound risk-based judgement
The ability to work independently; take initiative; and able to adapt to change.
Ability to handle detail information correctly.
Ability to manage tight processes, with accuracy and attention to detail.
Highly disciplined person, self-motivated, and delivery focused.
Excellent communication skills both verbal and written.
Proficient in MS Office (Access, Excel, Word,)
Conflict resolution skills.
Exceptional research, processing, and analytical skills with the ability to analyse large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.)
Supervisory skills and the ability to lead a team effectively
 
 
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, and meet the minimum requirements please forward your Curriculum Vitae (CV) to recruitmentLM@postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing date: 10 March 2023
Position numbers: 60066759
Cost Centre: 459642
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
 
 
 
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INTERNAL & EXTERNAL
 
SUPERVISOR: CASH MANAGEMENT (C4)
(Position based in Pretoria, NPC)
Reports to: Manager: Cash Management
Summation: The supervisor will assist the manager in ensuring that there’s sufficient cash in the supply cash value chain and reconciliation.
 
Key Responsibilities
 Prepare forecasted balances, examining and correcting any shortages or overages
 Responsible, accountable to balance and reconcile cash advances through channels such as CPP (cash pay points, ATM etc.).
 Perform ongoing reconciliations, including monthly reconciliations
 Be abreast with the applicable legislations, but not limited to: LRA, BCEA, OHSA, FICA, Money Laundering, KYC
 Establish and maintain relationships with business leaders to guide and influence decision-making within a limited scope
 Represent finance on cross functional teams
 Collaborate internally with relevant stakeholder for support purposes (Manager ATM ,Manager Branch Network, Channel Head and Risk)
 Liaise with the relevant CIT service providers in the industry, ensure adherence to applicable SLA’s.
 Ensure effective cash management
 Promote staff development through coaching, mentoring, and facilitating professional growth opportunities.
 Contributes to the development of processes and procedures
 Ensures all actions are in compliance to state financial laws
 Perform other duties and responsibilities as required by SM finance and Manager: Cash Management
 
Minimum Requirements
 National Diploma (NQF Level 6) or above in accounting or finance-related field.
 At least 3 years professional experience in a similar role of which 1 to 2 years in a supervisory role
 
Knowledge and understanding of:
 SAP knowledge
 Thorough knowledge and understanding of cash management functions with a strong background in Treasury
 
Skills and Attributes
 Excellent accounting skills, Excellent verbal and written communication skills, Proficient in accounting software and Microsoft Office Suite or related software, Excellent Excel and Word skills, Analytical and attention to detail / accuracy, Supervisory skills, Assertiveness, Motivational skills, Conflict management/ Diplomacy, Planning and monitoring skills, Organising skills, Influential, Motivated, Innovative, Accuracy, Assertive, Confident, Objective, Work under pressure, Work long hours, Self-starter, Decision making, Target oriented, Participative
 
 
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentFT@Postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing date: 07 March 2023
Position numbers: 60066687
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time
 
 
 
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INTERNAL & EXTERNAL
 
RECONCILIATION OFFICERS (C2) - 4 POSITIONS
(Positions based in Pretoria, NPC)
Reports to: Supervisor – Cash Management
Summation: Responsible for balancing and reconciling cash advances through channels such as CPP (cash pay points, ATM etc.)
 
Key Responsibilities
Perform various cash management activities to resolve discrepancies on recons, which would include:
 Reconciliation of advances, re-banks and transactions
 Transferring of items on SAP
 Preparing and capturing Journals
 Resolving and following up on cash discrepancies
 Clearing transactions on SAP
 Balancing clearing accounts by resolving open items
 Report system issues
 Check upload of reports and report outstanding reports
 Comparison between systems to verify/identify differences
 
Minimum Requirements
 Diploma (NQF 5) in accountancy or equivalent
 National Diploma (NQF Level 6) in Accountancy or equivalent will be an advantage
 At least 2 years financial or banking experience in a similar role
Knowledge and understanding of:
 Clearing of accounts and reconciliation of trial balance
 SAP experience
 
Skills and Attributes
 Excellent accounting skills, Good verbal and written communication and interpersonal skills, Computer literate (Word and Excel), Attention to detail / accuracy, Deadline-driven, Analytical skills, Persuasive skills, Conflict management, Ability to work under pressure, Problem solving, Time and priority management, Logical thinker, Team player
 
 
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentFT@Postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing date: 07 March 2023
Position numbers: 60066690, 60066691, 60066692, 60066693
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time
 
 
 



INTERNAL & EXTERNAL
 
HEAD: KEY ACCOUNT MANAGEMENT (L4)
(Position based in Head Office - Pretoria)
Reports to: Chief Commercial Officer
Summation: Accountable to acquire new business and ensure to retain profitable business. Accountable to Postbank customer portfolio and ensure service excellence. Develop, make recommendations and execute Sales and Customer Services strategies, policies and objectives
 
Key Responsibilities
 Responsible for the development and execution of Sales and Customer Services strategy for Postbank and achieve its objectives
 Grow deposit and customer base
 Increase profitable volume growth and sustain competitive advantage
 Accountable for strategic Management of Outbound Call Centre Postbank (procedures, systems, processes, policies)
 Conduct research/benchmark on various types of Sales and Customer Service strategies
 Resolve complaints and/or co-ordinate legal related cases referred by Ombudsmen and other Institutions to Postbank legal services
 Ensure the effective implementation, management and measurement of the Bank’s customer experience objectives.
 Inculcate the culture of excellent Customer Services to staff of Postbank
 Provide regular inputs regarding product pricing and savings operations.
 Continuous benchmarking against local and international best practices to streamline customer services.
 Ensure all Postbank sales and customer activities are aligned to FAIS requirements.
 Ensure efficient management of function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, legislation, agreements, company policies, practices, procedures, regulations, etc.
 
Minimum Requirements
Qualifications 
 Applicable post graduate degree (NQF 8) in Commerce/Business management or Customer Services  Master of Business Administration (MBA) would be added advantage.  Minimum of RE5 certificate
 
Experience
 5-7 Years Sales and customer relationship management experience in Financial Services environment of which 3 years at management level.
 Fulfil the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board
 
Knowledge
 Financial Services business principles, Company national strategy, Knowledge of banking and related services., Understanding of economic trends, Solid understanding of Customer Services and best practices, Outbound call centre metrics
 Understanding and analysis of performance measurement. Able to translate strategic plan into operational, financial, human resources, business plans etc
 Understanding of all aspects regarding licences agreements dealing with Customer Services
 Business growth strategy, Sales management, Key account management, Product knowledge, Effective analysis of customer requirements, Human resource strategy and policies, Effective analysis of business environment.
 
Skills and attributes
 Strong entrepreneurial skills, Sales, Marketing, Budgeting & Control, interpersonal, Analytical, Strategic thinking, Advanced Communication skills, Presentation, Financial , Facilitation, Customer Service, Counselling, Organizational, Strong Leadership, Negotiations, Project planning, Planning and organising, Professional, Service delivery driven, Profit driven, Customer centric, Enthusiastic, Co-operative, Innovative
 
 
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentZM@Postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing date: 02 March 2023
Position number: 60010235
Cost Centre: 451103
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time






INTERNAL & EXTERNAL
 
MANAGER: CASH MANAGEMENT (L5/6)
(Position based in Pretoria, NPC)
Reports to: Senior Manager: Finance
Summation: Responsible for managing and ensuring that there is sufficient cash in the supply cash value chain and reconciliation.
 
Key Responsibilities
 Responsible, accountable to balance and reconcile cash advances through channels such as CPP (cash pay points, ATM etc.).
 Review forecasted cash advances and correcting any estimated shortages or overages.
 Coordinate with operations in gathering information to be used in preparing the cash requirements for the channels. And authorise cash orders and drive staff awareness in terms of fraud activities.
 Be abreast with the applicable legislations, but not limited to: LRA, BCEA, OHSA, FICA, Money Laundering, KYC, Conduct Risk
 Establish and maintain relationships with business leaders to guide and influence decision-making within a limited scope and also represent finance on cross functional teams
 Develop policies and procedures that will allow a strong control environment to be maintained within Postbank, adherence to applicable Audit requirements
 Ensure effective cash management
 Liaison with external and internal auditors and assist with effective management of external audit process
 Recruit and develop skilled and talented staff and promote staff development through coaching, mentoring, and facilitating professional growth opportunities.
 Manage performance of direct reporters ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly
 Ensure adherence to applicable policies and procedures, stay abreast to latest trends ,technologies as well as related incidents in the industry
 Operate within appropriate mandate and ensure availability of separate department’s functional mandates
 Represent the bank in relevant cash industry stakeholder engagements sessions
 Collaborate internally with relevant stakeholder for support purposes (Manager ATM, Manager Branch Network, Channel Head and Risk)
 Liaise with the relevant CIT service providers in the industry, ensure adherence to applicable SLA’s.
 Liaise with enforcement agencies and ensure that the bank adheres to applicable procedures in respect activity and incidents log
 Exercise end to end processes to mitigate risk and losses to protect the bank assets.
 Keep abreast of latest trends and developments on Cash Management
 Ensures compliance and adherence with applicable SARB legislative requirements and financial services regulations relating to cash management.
 Perform other duties and responsibilities as required by SM: Finance and CFO
 
Minimum Requirements
 Bachelor's degree or above preferably in accounting or finance -related field.
 Minimum 3 years banking cash management, operations or cash centre experience, preferably in a bank
 3 years branch, Supervisory experience preferred
Knowledge and understanding of:
 Strong technical knowledge in cash management and reconciliation
 Knowledge of Industry regulations concerning cash management;
 Strong knowledge of Microsoft Office applications
 Risk and Operations
 
Skills and Attributes
 Computer literate, Attention to detail, Excellent communication skills, Strong Organisational skills, Work prioritization skills, Good planning and organizing skills, Analytical skills, Presentation skills, Leadership skills, Facilitation Skills, Conflict Management skills, Financial skills, Project management skills Professional, Influential, Motivated, Innovative, Accuracy, Assertive, Confident, Objective, Work under pressure, Work long hours, Self-starter, Decision making, Target oriented, Rational, Participative, Humility, Loyal, Diplomacy
 
 
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentZM@Postbank.co.za
Please indicate in the subject line the position you are applying for. 
 
Closing date: 01 March 2023
Position number: 60066686
 
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time