SOUTH AFRICAN NATIONAL ROADS AGENCY (SANRAL) VACANCIES

​CONTACT CENTRE AGENT X38
National
Permanent
 
Description
This is a re-advertisement, you need not reapply if you applied previously. We will reconsider your application.
 
MINIMUM REQUIREMENTS

• NQF 5 Certificate in Contact Centre, Customer Service or any other discipline
• Three (3) years minimum relevant experience in a contact centre / call centre environment.

 
ADVANTAGEOUS:

• Experience in Customer Relation Management (CRM) System
• Experience in contact centre telephone systems e.g. SMARTZ, Avaya
• Proven experience in a tolling transaction environment

 
TECHNICAL COMPETENCIES:

• Knowledge of customer care best practices, including handling difficult interactions, empathy, and service recovery.
• Familiarity with call handling processes for inbound and outbound.
• Understanding performance metrics (e.g. Call answer speed, average handling time, first contact resolution), queue management, and shift work expectations.
• Working knowledge of ticketing systems, CRM platforms, call logging software, and communication tools like email, Teams, or chat interfaces.
• Awareness of the importance of data accuracy, POPIA compliance, and protocols for protecting customer and vendor information.

 
KEY RESPONSIBILITIES
 
Customer Engagement

• Handle inbound and outbound interactions (all types of queries) via telephone, email, or digital channels across various existing projects (e.g. toll, pothole reports, vendor support etc.) and any new projects as required.
• Respond professionally to customer enquiries, in a consistent manner.
• Research required information using available resources.
• Ensure accurate, courteous, and timely responses in line with service standards.
• Adhere to Call Centre operational requirements and standard operating procedures.

 
Operational (Case Management & Query Resolution)

• Accurately log, track and update customer and stakeholder cases using internal systems (CRM, SMARTZ, or project-specific tools).
• Provide customers with accurate product and service information regarding SANRAL’s Value Added Services.
• Resolve Tier 1 issues (First Contact) independently using provided scripts, SOPs and guides.
• Escalate unresolved cases and ensure feedback loops with relevant teams or departments.
• Assist with proactive outbound campaigns as required.
• Support project-specific admin tasks such as data capturing, document verification, and case updates.
• Participate in testing of new solutions/processes and providing frontline feedback for improvement.
• Contribute to Knowledge Management by documenting problems, solutions, and all customer interactions.
• Maintain a high standard of customer service and uphold SANRAL’s professional image.
• Collaborate with internal teams to resolve recurring issues
• Reporting and Continuous improvement by collating daily/weekly/monthly ticket volumes, resolutions, escalations, and emerging trends. Report on the system and SLA compliance

 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
Preference will be given to personnel who are providing employment services to SANRAL, however, meet the minimum requirements.
SANRAL reserves the right not to fill any position.
 
Closing date for applications: 05 December 2025
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2757&company=southafr02
 
Feedback will be provided to short-listed candidates only.
 
Employment Permanent
Location Central Operations Centre (COC): 36 Assegai Wood Road, Centurion
Closing Date 05/12/2025
 
 
 
 
 
 

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CUSTOMER SERVICE CENTRE AGENT X45
National
Permanent
 
Description
This is a re-advertisement, you need not reapply if you applied previously. We will reconsider your application.
 
POSITION OBJECTIVE:
The purpose of the Customer Service Centre Agent role is to provide frontline support and service to SANRAL customers by responding to queries, processing transactions, issuing eTags, and educating customers about tolling products and services.
 
The role is essential in ensuring positive customer experience, maintaining service quality standards, and supporting the effective operation of the Customer Service Centre. Customer Service Centre Agent play a key role in facilitating toll compliance, resolving issues timeously, and upholding SANRAL’s commitment to service excellence.
 
MINIMUM REQUIREMENTS:

• NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Management, Office Administration or any other discipline
• Three (3) years’ experience in customer-facing environment.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)
 
TECHNICAL COMPETENCIES:

• Familiarity with Customer Center related software, CRM systems, and VoIP platforms is essential.
• Ability to effectively operate customer service–related systems and digital tools, including data entry, email communication, online portals, and standard office applications.
• In-depth understanding of SANRAL products and services (Customer mobility accounts, payment options, self-service channels), including processes for registration, billing, and dispute resolution to effectively describe them to customers.
• Clear, concise and empathetic communication, therefore conveying information effectively over the phone and in-person. 
• Time management.
• Problem Solving abilities.
• Customer Relationship Management.

 
KEY RESPONSIBILITIES:
 
Customer Service

• Ensure a positive experience for all customers interacting with the Customer Centre.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Assist customers with the SANRAL mobile app, ensuring smooth and helpful user experience.
• Provide support to road users with queries related to Account-Based Ticketing (ABT).
• Deliver a high standard of service to road users, aligned with the Customer Satisfaction Scorecard benchmarks.
• Communicating with customers through various channels.

 
Customer Account Registration

• Create new customer accounts and capture required data and maintain such data.
• Ensure that all information required for registering accounts is accurately captured, whether it’s shared verbally, in writing, or through other means.
• Maintenance of customer database.

 
Customer Complaints and Problem Solving

• Handle challenging customer interactions with confidence and professionalism, working to resolve concerns and overcome objections effectively.
• Stay alert to potential risks within the service outlet and report any concerns to the Supervisor in a timely manner.
• Flag and escalate any issues that could impact SANRAL’s public reputation.

 
The incumbent is also required to manage financial administration by maintaining strict compliance with cash-handling procedures and reconciling financial transactions at the end of each shift. Reporting forms part of the inherent functions of the role. 
 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
Preference will be given to personnel that are providing employment services to SANRAL, however, that meet the minimum requirements.
 
Closing date for applications:  05 December 2025       
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2805&company=southafr02
 
Please note that feedback will be given to shortlisted candidates only. 
 
Employment Permanent
Location (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
Closing Date 05/12/2025
 
 
 
 
 
 

​LOGISTICS OFFICER
National
Permanent
 
Description
POSITION OBJECTIVE:
The Logistics Officer is responsible for managing and executing a wide range of logistics and inventory functions, ensuring the smooth flow of stock and consumables across Customer Service Centers (CSCs), Toll Agencies, Self-Service Terminals (SSTs), and Road User deliveries. The role demands accuracy, efficiency, and a proactive approach to maintaining optimal stock levels, fulfilling dispatch requirements, and supporting business continuity through effective inventory and documentation management.
 
MINIMUM REQUIREMENTS:

• An NQF Level 5 qualification in Logistics Management, Supply Chain Management, Transport Management, Business or Office Administration, or a related field. 
• Three (3) years’ experience in logistics, supply chain, or inventory management within a similar operational environment

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)
 
TECHNICAL COMPETENCIES:

• Familiarity with warehouse safety standards and logistics compliance requirements. 
• Familiarity with logistics software, data analysis tools (like spreadsheets) CRM
• Ability to manage stock levels, track inventory, and ensure accuracy.
• Strong attention to detail for tracking packages and managing documentation.
• Data Entry & Record-Keeping
• Meets daily deadlines for processing shipments and updating records
• Prioritizes tasks efficiently during high-volume periods.
• Follows standard operating procedures for handling, labelling, dispatching, and receiving stock.
• Clear communication with suppliers, transport providers, internal teams, and clients.
• Conflict resolution and negotiation skills.

 
KEY RESPONSIBILITIES:
 
Logistics and Operational Coordination

• Maintain accuracy between physical stock, system records, and reconciliations.
• Ensure orders are dispatched/delivered within agreed turnaround times.
• Delivery Tracking: Monitor and update delivery schedules daily
• Stock Overwrite Control: Identify and rectify all cashier overwrites.
• Inventory Adjustments: Ensure price and quantity adjustments are completed before new stock is released to the floor.
• Identify and report on variances and stock integrity.

 
Financial & Transactional Control

• Reconciliation Accuracy: Achieve 100% accuracy in daily reconciliation of goods received, dispatched, and invoiced.
• Supplier Returns & Credit: Process and close 100% of returns and credits within agreed timelines.
• Shrinkage Control: Maintain stock losses within target threshold (≤ X% monthly).
• Compliance: Zero instances of unreported variances or missing documentation during..

 
Compliance & Risk Management

• Policy Adherence: 100% compliance with stock handling, receiving, and dispatch SOPs.
• Risk Reporting: Report and escalate all discrepancies, theft, or damage within 24 hours.
• Audit Readiness: Maintain audit files and documentation to achieve satisfactory audit outcomes.
• HSE Compliance: Zero lost-time incidents in receiving/dispatch areas due to negligence.

 
Supplier & Internal Stakeholder Coordination

• Supplier Communication: Follow up 100% of placed orders and confirm delivery dates proactively.
• Internal Collaboration: Maintain daily communication with store admin, receiving clerks, and management to resolve issues.
• Customer Support: Provide accurate delivery information to store staff and customers when required..

 
It is an inherent function of the role to drive continuous improvement, by looking into process efficiencies and opportunities to reduce logistical costs. Periodic reporting as per regulations, policies or requests from management.
 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
 
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
SANRAL reserves the right to not fill a vacancy.
 
Closing date for applications: 05 December 2025
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2866&company=southafr02
 
Feedback will be provided to shortlisted candidates only.
 
Employment Permanent
Location Central Operations Centre (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion

Closing Date 05/12/2025

​SECURITY TECHNICIAN X2
National
Permanent
 
Description
POSITION OBJECTIVE:
 
The purpose of this role is to manage, maintain, and monitor SANRAL’s security and SCADA systems, ensuring operational integrity, compliance with safety and environmental regulations, and minimal system downtime. The role involves coordinating maintenance activities, supervising installations and refurbishments, monitoring contractor performance, and providing accurate reporting to support decision-making and continuous improvement in security and operational systems.
 
MINIMUM REQUIREMENTS:

• A senior Certificate (Grade 12 Matric).
• A minimum of five (5) years of relevant experience.

Certification:

• Adroit Training Certificate
• CCTV Installer Training Certificate

The incumbent will be required to:

• Work on live electrical/security equipment under strict safety protocols.
• Work extended hours and travel frequently to clients and roadside sites.
• Be exposed to abnormal working conditions requiring varying levels of physical effort and involving potential risks or discomfort.

 
ADVANTAGEOUS:

• Experience in Servers and IP Networking protocols.
• Experience performing skilled repair of CCTV access systems, electrical fence work using specialized tools and equipment.
• SCADA Experience.
• Knowledge of hazards and safety precautions related to maintenance work.
• Knowledge of Network Switches.
• Knowledge of AJAX systems.
• Knowledge of Hardcat Systems.
• Working on Heights and Medical Fitness.

 
TECHNICAL COMPETENCIES:

• Understanding of standard procedures for handling security operations, system monitoring, and incident response.
• Deep understanding of security-related products and services, including CCTV, access control, and electric fence systems.
• Familiarity with relevant industry regulations and internal compliance standards.
• Knowledge of Supervisory Control and Data Acquisition (SCADA) systems, their functionality, integration, and graphical user interface (GUI).
• In-depth knowledge of Gallagher access control systems, including installation, programming, and application design.
• Strong understanding of proper documentation practices to ensure audit readiness, compliance reporting, and accurate case history records.

 
KEY RESPONSIBILITIES:
 
Operational

• Manage and monitor all security- and SCADA-related issues, ensuring that problems are logged in the Manage Engine system according to the defined call logging process and routed to the correct department.
• Follow up with the Helpdesk to ensure logged calls are resolved within agreed timelines.
• Interpret and execute SANRAL’s security maintenance requirements.
• Conduct regular visual inspections of Access Systems, SCADA systems, CCTV, and electrical fencing to identify maintenance needs.
• Participate in planning and scheduling maintenance activities based on inspection findings.
• Oversee refurbishment and new installations for access systems, CCTV, and electrical fencing.
• Ensure compliance with safety and environmental regulations in all work activities.
• Respond promptly to complaints or requests.
• Maintain and repair access systems, CCTV, and electrical fencing, ensuring minimum downtime by adhering to agreed turnaround times.
• Provide feedback to the Maintenance and Contracts Supervisor and/or Maintenance Workshop Supervisor regarding work progress and additional resource needs.
• Perform SCADA device testing from field to site.
• Conduct full system testing and SCADA system integration according to schedules.
• Inspect all contractor-performed work to ensure quality and compliance.
• Carry out preventive maintenance on CCTV, access control systems, Abloy systems, Voice over IP systems, and SCADA-integrated systems.
• Perform related duties as assigned by management.
• Monitor and implement processes to prevent misuse of SANRAL telephones, adhering to defined protocols.
• Maintain and install AJAX systems.
• Conduct asset audits using Hardcat/Micat systems.
• Program Gallagher controllers and ABLOY keys.
• Support departmental projects and initiatives were needed.

 
Reporting

• Evaluate and compile accurate reports to ensure correct information is captured in the system, maintaining proper documentation and filing of work requests and work orders.
• Update maintenance records and dashboards consistently.
• Provide progress updates to the SCADA Manager as required.
• Identify recurring issues, escalate trends, and propose process or product improvements.
• Contribute to root cause analysis and recommend corrective actions.

 
Compliance and Documentation

• Adhere to company procedures and industry regulations when handling claims, complaints, and maintenance activities.
• Maintain accurate, up-to-date records of all work, communications, and technical decisions.
• Assist in internal and external audits by providing documentation, evidence, and technical clarifications.

 
 
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.
 
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
 
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
SANRAL reserves the right not to fill any position
Closing date for applications: 8 December 2025   
 
Link to apply for this position: https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2879&company=southafr02
 
Please note that feedback will be given to shortlisted candidates only. 
 
Employment Permanent
Location SANRAL COC: 36 Assegai Wood Road, Rooihuiskraal, Centurion
Closing Date 08/12/2025