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SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY (SSETA)
 
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OFFICER: EMPLOYER FUNDED SKILLS DEVELOPMENT (JHB North)
Reference Number SS-111
 
Description
Implement Systems and Tools to Facilitate Submission and Registration and Completion of Learners on Employer Funded Skills Development
  • Verification of all submitted learner documentation
  • Provide feedback to employer on the outcome of the learner verifications
  • Follow up on remediation requirements of learner documentation
  • Recommend outcome of verification of learner documentation to Senior Officer
  • Respond to queries related to Employer Funded Skills Programmes
  • Maintain employers’ details
  • Collect, capture, and analyse information for review purposes
  • Ensure compliance to data control measures
Achievement of Work Plans
  • Execute work plans and drive the evidence collection in real time
  • Produce reports against the implementation of work plans
  • Respond to audit findings with complete evidence, on time
  • Implement documented data management practices
  • Comply to policies and procedures in the unit
  • Record, file and ensure the availability POP information
 
Requirements
  • National Senior Certificate, at a minimum NQF 4
  • National Diploma or equivalent qualification (NQF 6) in Business Management, Public Administration, Education, Training and Development, or relevant fields is required
  • Minimum 2 years’ experience in a skills development capacity
 
Closing Date for Applications - 23 May 2025
 
Work Level Junior
Job Type Permanent
Salary 384,230.04 - 384,230.05
EE Position No
Location JHB North
 
PLEASE APPLY HERE
 
 
 
 
 





​OFFICER: MANDATORY GRANTS (JHB North)
Reference Number SS-110
 
Description
Administration of Mandatory Grants
  •Query management and follow up on queries sent to stakeholder by the deadline date
  •Forward all requests for approval to the Senior Officer
  •Verification of Mandatory Grants implementation
  •Monitoring of Mandatory Grant project implementation
  •Provide feedback on all application status to stakeholders
  •Assist with queries relating to submissions and ensure their submissions are done correct by the deadline dates
Administration of Mandatory Grants Application
  •Ensure all grant applications are captured correctly
  •Collate information of employers between plans and reports submitted
  •Ensure data for approval is correct
  •Submit employee data throughout the year
  •Ensuring manual submissions during submission window
  •Consistent document management in the Unit
Achievement of Work Plans
  •Execute work plans and drive the evidence collection in real time
  •Produce reports against the implementation of work plans
  •Respond to audit findings with complete evidence, on time
  •Implement documented data management practices
  •Comply with policies and procedures in the unit
  •Record, file and ensure the availability of POP information
 
Requirements
•National Senior Certificate, at a minimum NQF 4
•National Diploma or equivalent qualification (NQF 6) in Financial Management, Public Administration, Business Management, or relevant fields is required
•2 years working experience in Grant Administration and Monitoring
•Experience within the SETA environment will be advantageous
 
Closing Date for Applications - 23 May 2025
 
Work Level Junior
Job Type Permanent
Salary 384,230.04 - 384,230.05
EE Position No
Location JHB North
 
PLEASE APPLY HERE









​SENIOR OFFICER: CUSTOMER CARE (JHB North)
Reference Number SS-108
 
Description
Case Management
  • Administer cases on MS D365 applications platform
  • Respond to or assign cases within SLA timeframes
  • Investigate and respond to public complaints
  • Negotiate suitable resolutions to complaints and issues
  • Extract and prepare detailed report of summaries of complaint issues for operational meetings
  • Follow up and ensure that appropriate changes were made to resolve public complaints
  • Maintain records of customer interactions including recording details of inquiries, complaints, or comments, as well as actions taken
Business Process Development and Systems
  • Microsoft Dynamics 365 Customer Engagement application optimised
  • Business process maps documented and Standard Operating Procedures (SOPs) are reviewed and quality assured for Customer Engagement responses where applicable
  • Stakeholder capacitation to support the introduction of new or improved processes and innovative technologies
  • Customer Engagement performance metrics monitored and analysed
Data Analytics and Information
  • Use Customer Engagement data dashboards for monthly and ad hoc reporting
  • Analyse trends from visualisation dashboards to inform and improve Customer Engagement business processes
Achievement of Work Plans
  • Execute work plans and drive the evidence collection in real time
  • Produce reports against the implementation of work plans
  • Implement documented data management practice
  • Comply to policies and procedures in the unit
  • Record, file and ensure the availability information
 
Requirements
  • National Senior Certificate or equivalent certificate, at a minimum NQF 4
  • National Diploma or equivalent qualification (NQF 6) in Public Relations or Public Administration or Human Resource Management or related field is required
  • Minimum of 3 years’ relevant experience in customer care and/or services environment, of which 1 year must be supervisory experience
 
Closing Date for Applications - 23 May 2025
 
Work Level Skilled
Job Type Permanent
Salary 579,560.57 - 579,560.58
EE Position No
Location JHB North
 
PLEASE APPLY HERE