SAFETY AND SECURITY, SECTOR EDUCATION & TRAINING AUTHORITY (SASSETA) VACANCIES

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Safety and Security Sector Education and Training Authority (SASSETA) is a public entity, established in terms of Section 9(1) of the Skills Development Act of 1998, as amended.
     
The following contract position expiring on 31 March 2030 exists in the organisation.
 
ICT HELDESK SUPPORT ADMINISTRATOR
 
All-Inclusive Annual Remuneration Package (TCTC):  R 352 306.00
 
Reporting directly to the ICT Manager; the incumbent shall be responsible for the following:

• serving as the first point of contact for SASSETA staff seeking technical support over the phone, chat or email
• attending to, evaluating and prioritizing incoming telephone, e-mails and face-to-face enquiries from users experiencing technical problems;
• configuring, testing and troubleshooting network connectivity and wireless access for local and remote computers and any other related devices;
• performing remote troubleshooting through diagnostic techniques and pertinent issues;
• troubleshoot hardware and software problems, logging problems, keeping inventory up to date and documenting fixes;
• tracking and monitoring day-to-day performance of systems, and conduct analysis with the goal of improving performance;
• setting up and troubleshooting domains, user accounts and software accounts;
• determining the best solution based on the issue and details provided by SASSETA staff;
• offering training to other staff members on troubleshooting and diagnosing problems;
• escalating unresolved issues to the next senior level for guidance;
• providing input in writing/developing training manuals for new and updated software and hardware;
• requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods;
• managing and ensuring safe keeping of SASSETA ICT assets;
• preparing and submitting ICT reports as and when required; and
• performing any other duty(ies) that may be delegated by the ICT Manager from time to time.

 
JOB REQUIREMENTS

• An NQF level 5 qualification in IT/ System Support/ System Development is required.
• ICT Certificate (A+/N+/ITIL) is required.
• A minimum of 2 years relevant experience in the field of ICT is required.
• Must be computer literate at an advanced level in all Microsoft packages.

 
KNOWLEDGE, SKILLS AND ATTRIBUTES REQUIRED

• Knowledge of hardware/software/network installation and troubleshooting;
• Knowledge of configuring and troubleshooting servers, switches, printers, desktops and laptops;
• Must be able to prioritise incidents based on the severity of the incidents;
• Effective communication to team leaders and end users;
• Client Service driven individual;
• Able to work unsupervised;
• Work with attention to detail and according to company policy;
• Effective time management and planning;
• Comply with al ICT Policies, ICT Governance Framework, ICT procedures, Standards and Guidelines
• Ability to make sure that SASSETA staff adhere to ICT governance framework, policies, procedures, standards and guidelines;
• Good technical and analytical skills;
• Report writing skills;
• Good interpersonal skills; and
• Problem solving skills

 
The candidate must be good with document control and must show commitment to ensuring effective teamwork and that all work is done timeously, at a high standard and that the organisation's reputation is protected and enhanced at all times.
 
PLACE OF WORK
Place of work: SASSETA Head Office, Waterfall Corporate Campus, 74 Waterfall Drive, MIDRAND, 2090.
 
Apply online using the SASSETA website address provided below and attach a detailed CV and one page (1) PDF file consisting of certified copies of all your qualifications relevant to the position (from Matric / Grade 12 to the highest held tertiary qualifications) including ID copy.
 
Closing Date for Applications:  9 October 2023
 
Website address: www.sasseta.org.za
 
SASSETA is committed to employment equity and therefore applications from the designated groups are encouraged.  
 
Successful candidate will be subjected to security clearance and will also be required to sign an employment contract and performance contract.
 
Only shortlisted candidates will be contacted. Should you not hear from us after four weeks from the closing date, assume that your application was unsuccessful.
 
Please Note: Applications from unsuccessful candidates will not be retained.
NB: SASSETA reserves the right not to make an appointment. 
 
 
 
 

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Safety and Security Sector Education and Training Authority (SASSETA) is a public entity, established in terms of Section 9(1) of the Skills Development Act of 1998, as amended.
 
The following contract position expiring on 31 March 2030 exists in the organization:
 
RESEARCH AND SKILLS PLANNING MANAGER       
 
All-inclusive Annual Remuneration Package (TCTC):  R 1 364 752.00
 
Reporting directly to the Executive Manager: Research, Skills Planning, Evaluation, Monitoring & Reporting, the incumbent shall be responsible for:

•  developing and maintaining the Research framework, policy and procedures;
•  developing the research plan to achieve the defined targets and priority skills areas;
• developing and implementing  annual operational plan for Research Department;
•  developing and implementing the SASSETA Sector Skills Plan (SSP);
•  monitoring and evaluating  the implementation of the research plan;
• reporting on the research implementation progress;
•  managing the development and implementation of research projects;
•  identifying and securing partnerships with relevant research organisations;
•  managing the contracting of research partners and service providers;
•  identifying research methodologies and delivery approaches to be implemented;
•  conducting research and presenting research findings/recommendations;
•  analysing information produced through research and make findings and recommendations,
•  managing the OFO codes within the sector;
•  developing the  budget of the department to support achievement of the research strategy and operational plan,
•  managing the financial performance of the research and skills planning in line with the approved budget and workplan;
•  preparing and submitting standardised, regular and ad hoc reports as required;
•  managing  audit processes of the department ;
• identifying and developing strategies to optimise key stakeholder relationships;
• providing input and engaging with Chambers and DHET;
• managing the implementation of stakeholder relationship strategies and building sustainable and resilient relationships with stakeholders;
• managing  resolution of stakeholder and stakeholder concerns and issues;
• engaging  stakeholders to support the achievement of the SASSETA strategic objectives;
• building and maintaining SASSETA’s credibility and reputation in the sector;
• building capacity within the Research Department team;  
• monitoring, evaluating and managing the team performance;  
• implementing the SASSETA policies and procedures within the team;
• Recruiting quality team members to support the achievement of  SASSETA  objectives and strategy, and
• Build a cohesive, high performing team

 
JOB REQUIREMENTS

• A minimum  of NQF Level 8 qualification in Research or Social Sciences is required.
• A minimum of 5 years experience in monitoring & evaluation or research or learning and development or  human resources development  is required.
• A minimum of 3 years management experience in the public sector environment is preferred
• Must be computer literate at an intermediate level.

 
COMPETENCIES, KNOWLEDGE, SKILLS AND ATTRIBUTES REQUIRED

• Research Design
• Research Analysis
• Research Implementation
• Attention to Detail
• Analytical Thinking Skills
• Ability to develop, implement and monitor policies, procedures and guidelines;
• Leadership and people management skills
• Communications skills (oral and written);
• Project management skills;  
• Financial management skills;
• Planning and organising skills;
• Problem solving and decision-making skills;
• Good presentation and facilitation skills

 
 
PLACE OF WORK
Place of work: SASSETA Head Office, Waterfall Corporate Campus, 74 Waterfall Drive, MIDRAND, 2090.
 
Apply online using the SASSETA website address provided below and attach a detailed CV and one page (1) PDF file consisting of certified copies of all your qualifications relevant to the position (from Matric / Grade 12 to the highest held tertiary qualifications) including ID copy.
 
Closing Date for Applications:  9 October 2023
 
Website address: www.sasseta.org.za
 
SASSETA is committed to employment equity and therefore applications from the designated groups are encouraged.  
 
Successful candidate will be subjected to security clearance and will also be required to sign an employment contract and performance contract.
 
Only shortlisted candidates will be contacted. Should you not hear from us after four weeks from the closing date, assume that your application was unsuccessful.
 
Please Note: Applications from unsuccessful candidates will not be retained.
 
NB: SASSETA reserves the right not to make an appointment.