Picture
 
ROAD ACCIDENT FUND (RAF)
 
​ 
 
MANAGER: LEGAL ADMINISTRATION (3 YEAR FIXED-TERM-CONTRACT)
Division:  Governance
Reference No:  4958
Location: Menlo Park, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  16
Job Posting Salary:  R1,028,791.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Senior Manager: Legal Administration, the successful incumbent is accountable for the management and administration of claims to ensure an early settlement of non-litigious matters.
 
Key Performance Areas
 
Summons Administration
  • Manage and oversee the summons process within the department to ensure adherence on turnaround times applicable in terms of the court rules.
  • Manage court documents served against the RAF and ensure effective handling.
  • Ensure that Summons, court processes, are accurately and efficiently processed in a timely manner and in accordance with RAF policies, processes and procedures and relevant court rules and Practice Notes.
 
Informal Mediation Dispute Management
  • Manage the implemetation of the informal mediation and litigation strategy.
  • Participate in arbitrating disputes between parties to resolve legal conflicts relating to the acceptance of offers.
  • Contribute to recommending acceptance or rejection of compromise settlement offers.
  • Conduct hearings to obtain information or evidence relative to the disposition of claims when applicable.
  • Interview parties to clarify issues and develop a clearer understanding of the dispute when applicable.
  • Aid in identifying the main issues and explore the possibility of settlement.
  • Analyse evidence and apply relevant laws, regulations, and policies where necessary.
 
Settlement of Non-Litigious Matters
  • Manage consultations to ensure that they are blocked, early assessment of files, and early instructions to experts and assessors.
  • Manage the appointment and instructing of assessors and expert witnesses.
 
Policy Review and Implementation
  • Contribute to the development and implementation of departmental policy, procedures and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Reporting
  • Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
  • Develop functional reporting systems, for management, projects or performance reporting.
  • Prepare travel briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
  • Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
  • Communicate with all levels of stakeholder contact.
 
People Management
  • Ensure the sourcing, development and retention of a high-performance team.
  • Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
  • Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
 
Qualifications and Experience
  • Bachelors' Degree in Law or equivalent?
  • Postgraduate in Law related qualification will be an added advantage.
  • Relevant 6 - 8 years’ experience in a Legal Administration related environment of which 2 years must have been on a management/ supervisory level/ area of expertise.
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
​ 
 
 
 
 
SENIOR OFFICER: LEGAL ADMINISTRATION (3 YEAR FIXED-TERM-CONTRACT)
Division:  Governance
Reference No:  4944
Location:  Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  Yes
T.A.S.K Grade:  12
Job Posting Salary:  R579,259.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Manager: Legal Administration, the successful incumbent is accountable to provide support to the Manager: Legal Administration in implementing processes for ensuring early settlement of non-litigious claims. The role will also supervise the work of Officer: Legal Administration.
 
Key Performance Areas
 
Legal Administration
  • Coordinate process relating to the  arbitration of  disputes between parties.
  • Provide advise relating to recommending acceptance or rejection of compromise settlement offers.
  • Coordinate hearings to ensure that  information or evidence relative to claims is obtained.
  • Collate all the evidence and directives required for the dispute resolutions.
  • Document all matters raised during consultation sessions.
  • Supervise the provision of document proceedings and follow up on the action log relation to the settlement of the claims discussion.
  • Coordination of block settlement consultations on time.
 
Summons Administration
  • Coordinate and supervise the receipt of summonses and ensure timeously handling to prevent default judgments.
  • Monitoring the handling of court documents served against the RAF.
  • Report on all summons issued and defended and maintain the records thereof.
 
Document Management
  • Coordinate the packaging of claims files for early settlement discussions.
  • Assisting with the preparation of legal documents and arguments.
  • Managing and organising unresolved cases.
 
Reporting
  • Contribute to the preparation and submission of reports.
  • Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
 
Stakeholder Management
  • Aid in proactive and progressive relationships with key stakeholders.
  • Deal with inquiries and requests for information from both internal and external stakeholders.
  • Aid in the maintenance of relationships service providers.
 
People Management
  • Ensure that good employee relations are maintained.
  • Provide ongoing operational support to employees.
 
Qualifications and Experience
  • Bachelors' Degree in Law or equivalent.
  • Relevant 4 years’ experience in a Legal Administration related environment of which 1 year must have been on a supervisory level.
 
​
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
​ 
 
 
 
 
 
ADMINISTRATOR: SUMMONS (3 YEAR FIXED-TERM-CONTRACT)
Division:  Governance
Reference No:  4954
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  Yes
T.A.S.K Grade:  08
Job Posting Salary:  R326,151.00
Job Posting End Date:  15 Apr 2025
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Manager: Legal Administration, the successful incumbent is responsible for the provision of administrative, operational and technical support services to the Legal Administration department.
 
Key Performance Areas
 
Compliance Administration
  • Administer applicable standards, processes and procedures
  • Maintain version control on documentation related to the departments business activities.
  • Ensure compliance to the policies and process standards.
 
Office Coordination
  • Maintain strict confidentiality in all matters relating to the office.
  • Make follow-ups on outstanding matters and escalate where required.
  • Compile and distribute relevant statistics and reports as per pre-defined standard as required.
  • Coordinate operational office activities to ensure efficiency and compliance on the provision of the core function of the respective department.
 
Meeting Support
  • Provide support in setting up meetings.
  • Take minutes and distribute these in accordance to set governance standards.
  • Maintain follow-up plan on meeting resolutions and matters outstanding.
 
Financial and Procurement Processes Administration
  • Compile and follow up on requisitions with any procurement processes until finalised.
  • Maintain the stock register for the department
  • Ensure timeous payment of invoices.
 
Document Control
  • Ensure that the filing system is up-to-date and functional.
  • Manage the retrieval of information at all times as requested in the office.
  • Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
  • Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
  • Update and maintain assets register and inventory for the department.
  • Maintain records of all files, correspondences and registers.
 
Qualifications and Experience
  • National Diploma in Office Administration/ Business Management related qualification.
  • Relevant 2 years' experience in an administrative or similar environment.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 
 
 
 
 
                        
OFFICER: LEGAL ADMINISTRATION (3 YEAR FIXED-TERM-CONTRACT)
Division:  Governance
Reference No:  4948
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  Yes
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Senior Officer: Legal Administration, the successful incumbent is accountable to process documentation relating to claims settlement as well as the effective coordination of processes and procedures that contribute to the efficient early settlement of claims dispute/s outside court proceedings.
 
Key Performance Areas
 
Legal Administration
  • Transcribe and proofread legal documents for settlement discussions.
  • Collate all the directives and update on the case file database.
  • Retrieve information at all times as requested in the office.
  • Administer process relating to the  arbitration of  disputes between parties.
  • Administer hearings sessions to ensure that all parties and present  information or evidence relative to claims is obtained.
  • Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
  • Follow-up on outstanding matters on behalf of the Legal Administration department in the office.
  • Document the proceedings and follow up on the action log relation to the settlement of the claims discussion.
  • File all settlement agreements.
 
Block Settlements
  • Arrange meetings for block settlements.
  • Manage court documentation and filling.
  • Diarise and monitor court processes.
  • Narrate and provide clarity on the assessment and determination on the claims offer done.
 
Reporting
  • Contribute to the preparation and submission of reports.
  • Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
 
Stakeholder Management
  • Aid in proactive and progressive relationships with key stakeholders.
  • Deal with inquiries and requests for information from both internal and external stakeholders.
 
Qualifications and Experience
  • Bachelors' Degree in Law or equivalent.
  • Relevant 3 years’ experience in a Legal Administration related environment.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 
​ 
 
 
 
 
SENIOR OFFICER: SECURITY OPERATIONS
Division:  Corporate Support
Reference No:  5576
Location:  East London, Eastern Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  12
Job Posting Salary:  R579,259.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
SENIOR OFFICER: SECURITY OPERATIONS: T.A.S.K LEVEL 12
SECURITY SERVICES DEPARTMENT 
 
SENIOR OFFICER: SECURITY OPERATIONS
Division:  Corporate Support
Reference No:  5576
Location:  East London, Eastern Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  12
Job Posting Salary:  R579,259.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads. 
 
SENIOR OFFICER: SECURITY OPERATIONS: T.A.S.K LEVEL 12
SECURITY SERVICES DEPARTMENT        
                                                                                                                                                          
Purpose of the Job: Reporting to the Manager: Security Operations, the successful incumbent is accountable to provide physical security services for the safety of employees, property, information, stakeholders, relevant RAF offices as well as hospitals in line with the geographic footprint.
 
Key Performance Areas
 
Crime and Loss Prevention
  • Supervise control room operations.
  • Monitor CCTV, fire detection, panic alarms, radio and telecommunication equipment, PA system, UPS generator and access control systems.
  • Activate emergency procedures in case of emergency.
  • Monitor access control (programming, issuing, enabling, disabling of access disks).
  • Control all security registers.
  • Investigate security breaches and compile reports.
  • Undertake security threat and risk assessment (TRA)
  • Implement effective access control measures.
  • Develop post orders for security personnel.
  • Monitor a security-guarding contract.
 
Reporting
  • Contribute to the preparation and submission of Regulation reports.
  • Aid in the development of functional reporting systems, for management, project or performance reporting.
  • Report regularly and periodically, perform necessary submissions as and when required to provide progress updates and/or inform management decisions.
 
Event Security
  • Coordinate security services during Board/ ministerial meetings.
  • Conduct Close protection if and when necessary.
  • Coordinate security during RAF-approved offsite events.
  • Supervise contract security during RAF events.
  • Examine and transport claims documents.
  • Ensure Safety and Security of stakeholders.
  • Escort and guard RAF assets during the road projects.
 
Stakeholder Management
  • Maintain proactive and progressive relationships with key stakeholders.
  • Deal with inquiries and requests for information from both internal and external stakeholders.
 
Qualifications and Experience
  • National Diploma in Security Management related qualification.
  • PSIRA Grading.
  • Security Management Certificate (SSA) added advantage.
  • Relevant 4 years’ experience in a Security environment.
 
Technical and Behavioral Competencies Required
  • Planning, organising and coordinating.
  • Personal mastery.
  • Judgment and decision making.
  • Ethics and values.
  • Client service orientation.
  • Thorough knowledge on Management of Information Secuirty Systems (MISS) and MPSS.
  • Threat and Risk Analysis training.
  • Information security and/or privacy awareness.
  • MS Office Skills.
  • Driver's license.
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
​ 
 
 
 
 
CONSULTANT: LOS ADJUDICATION X3
Division:  Claims
Reference No:  5211
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  8 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Note: This is a 12-month, fixed-term contract position
 
Purpose of the job: The Consultant: Loss Of Support Adjudication is responsible for the processing of claimant applications with regards to loss of support adjudication.
 
Key Performance Areas 
 
Loss of support adjudication
  • Review the claim against the loss of support adjudication standards.
  • Assess loss of support supporting documents and data to determine the deceased duty to support (confirming affinity).
  • Determine deceased ability to support the dependants by assessing income supporting data/documents in line with the approved quantum.
  • Apply applicable case laws and Statutory limit to determine the LOE quantum.
  • Based on the findings make a determination to reject or approve.
  • Assess actuarial reports and make a determination to whether to instruct internal actuarial team to make actuarial calculation or not.
 
Quality assurance
  • Research, analyse, and review policies and laws relevant to assigned cases
  • Participate in the consultations process on the implementation of claims and related processes.
  • Ensure that LOS Adjudication and processes are implemented and maintained at the highest standards.
  • Maintain the implementation an unusual occurrence procedures.
 
Administrative support
  • Deal with/and respond to correspondence.
  • Produce documents, briefing papers, reports and presentations.
  • Assist with typing and editing briefs, technical papers, letters to various parties, and memos
 
Reporting
  • Track and report against set objectives and targets
  • Report on emerging risks.
  • Provide ad hoc reports on process improvement initiatives.
 
Stakeholder management
  • Maintain healthy relationships with all stakeholders.
  • Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate. 
  • Follow up and feedback to all stakeholders to keep them updated on the status of a query.
  • Respond to queries within the predefined turnaround times.
 
Qualifications and Experience
  • Bachelor’s Degree/Advanced Diploma in a related qualification to discipline
  • Relevant 3 years’ experience in a claims adjudication related environment.
 
Technical and Behavioural Competencies Required
  • Planning, organisation and coordinating
  • Personal mastery.
  • Judgement and Decision Making
  • Ethics and values.
  • Client service orientation
  • Claims management process/ processes and systems.
  • Complex problem identification, solving and decision making
  • Customer value proposition
  • Good financial management skills
  • Strong analytical capabilities
  • Knowledge of Motor Vehicle Accident legislation
  • Interpersonal relations
  • PFMA knowledge.
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 
 
 
 
 
 
CONSULTANT: OFFER MANAGEMENT
Division:  Claims
Reference No:  5243
Location:  Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  11
Job Posting Salary:  R501,775.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Consultant: Offer Management is responsible to quality assure, consult and communicate the offer made and request payment on acepted offers.
 
Key Performance Areas
 
Offer Management
  • Quality assure the type of offer made.
  • Identify and correct any defects in consultation with the originator of the offer.
  • Provide recommendations to the manager and team leader on settlement offers.
  • Communicate approved offer.
  • Request payment to be made.
 
Exception Handling
  • Assess the basis of the rejected offer.
  • Make necessary adjustment on the initial offer and communicate.
  • Suspend the claim until the dispute is resolved.
 
Quality assurance
  • Ensure that legal costing processes are implemented and maintained at the highest standards.
  • Maintain the implementation of an unusual occurrence procedures
 
Administrative support
  • Document and upload offers on the system.
  • Adequate provision of administrative support.
  • Deal with/and respond to correspondence.
  • Produce documents, briefing papers, reports and presentations.
  • Assist with typing and editing briefs, technical papers, letters to various parties, and memos..
 
Reporting
  • Track and report against set objectives and targets.
  • Report on emerging risks.
  • Provide ad hoc reports on process improvement initiatives.
 
Stakeholder management
  • Maintain healthy relationships with all stakeholders.
  • Follow up and feedback to all stakeholders to keep them updated on the status of a query.
  • Respond to queries within the predefined turnaround times.
 
Qualifications
  • Bachelor’s Degree/Advanced Diploma in a Health Sciences or Law related qualification.
 
Experience
  • Relevant 3 years’ experience in an insurance related environment.
 
Competencies
 
  • Behavioural
    • Planning, Organising and Coordinating
    • Personal Mastery
    • Judgement and Decision Making
    • Ethics and Values
    • Client Service Orientation                                                                                                                                       
  • Technical
    • Knowledge of cash flow and invoicing.
    • Understanding of post claim management and settlement.
    • Medical bill reviewing.
    • Medical case management.
    • Complex problem identification, solving and decision making.
    • Customer value proposition.
    • Good financial management skills.
    • Strong Analytical capabilities.
    • Knowledge of Motor Vehicle Accident legislation.
    • PFMA knowledge.
    • Knowledge of budgeting, sales, business development, and strategic planning.
 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
​ 
 
 
 
 
 
ASSOCIATE CUSTOMER ENGINEER X3
Division:  Strategy and Transformation
Reference No:  5490
Location: Johannesburg, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  09
Job Posting Salary:  R376,515.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of RAF ICT services.
 
Key Performance Areas
 
Ensure IT Services are Accessible to Internal and External RAF Customers
  • Attend IT incidents and requests.
  • Configure new equipment.
  • Adopt a proactive approach to prevent problems from arising.
  • Ensure compliance to OHS when setting up.
 
Provide Desktop Support
  • Provide software and hardware configuration according to business requirements.
  • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
  • Undertake maintenance and repairs on damaged and repairable hardware.
 
Management of Multifunctional Devices and Scanners
  • Establish connection and access to MFD and scanners for all users.
  • Identify problems; log calls with Service Desk and escalate matters to Senior Officer: Technology Support.
  • Manage replacement of consumables in the processing centers.
 
Provide Network and Telephone Support
  • Replace faulty devices.
  • Provide 1st line support of telephone infrastructure.
 
Asset Management
  • Undertake audits of hardware and software assets.
  • Conduct Bi-annual asset verification.
 
AV Support
  • Attend to AV requests.
  • Attend to 1st line AV problems and escalate matters to Senior Officer Technology Support.
 
Reporting
  • Provide input to IT Operations reports.
 
Qualifications and Experience
  • National Diploma in Information Technology related qualification.
  • Microsoft 365 Certified (Any) will be advantageous.
  • AWS Cloud Practitioner Foundational will be advantageous.
  • Relevant 2 years’ experience in system support.
 
Technical and Behavioral Competencies Required
  • Planning, organising and coordinating.
  • Personal mastery.
  • Judgment and decision making.
  • Ethics and values.
  • Client service orientation.
  • Citrix knowledge advantageous.
  • Willingness to travel and work extra hours.
  • Knowledge on LAN/WAN technologies and able to troubleshoot accordingly.
  • Knowledge of the organization's ICT Technology landscape.
 
​
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
​ 
 
 
 
 
LEAD BUSINESS SUPPORT
Division:  Strategy and Transformation
Reference No:  5456
Location:  Johannesburg, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Lead: Business Support is accountable to ensure the team provides IT end-user support to internal and external users of RAF ICT services and ensure service availability. Responsible for maintaining customer satisfaction standards and for ensuring that an organization's quality of service meets customers' requirements.
 
Key Performance Areas
 
Policy Review and Implementation
  • Contribute to the development and implementation of departmental policy, procedures and processes.
  • Keep up to date with effective policy and practice execution strategies.
 
Customer Service
  • Prioritize and allocate work to technicians.
  • Develop and maintain relationships with customers and third party.
  • Manage IT Incidents and requests.  
  • Hold Service Level Management meetings with management team.
  • Train users on Technology used (Informal).
  • Establish and facilitate user forums.
  • Adopt a proactive approach to prevent problems from arising.
  • Assist in the gathering of business requirements.
  • Ensure IT Service availability and continuity.
  • Implement and enforce ITIL based processes for IT support processes.
  • Ensure that business service requirements are defined and actively managed.
  • Act as an escalation point for any ICT service issues within the region of responsibility.
 
Research and Development
  • Research solutions that best support the business.
  • Research on new problems/challenges as they occur.
  • Share information with technical staff and document solutions found.
  • Offer feedback on future product development, features and functions.
 
Business Support Administration
  • Manage SLA.
  • Attend service/contract management meetings.
  • Budget input for area of responsibility.
  • Manage budget.
  • Manage processing centre and CEC ICT assets.
  • Manage ICT Risk register. • Address audit findings.
  • Manage Projects
  • Assist with Pre-Procurement documentation and Technical Evaluations
 
Reporting
  • Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
  • Develop reports/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
  • Develop functional reporting systems, for management, projects or performance reporting.
  • Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
 
Stakeholder Management
  • Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships
  • Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
  • Communicate with all levels of stakeholder contact.  
  • Represent the Fund in relevant external activities and events.
 
People Management
  • Ensure that good employee relations are maintained.
  • Provide ongoing operational support to employees.
  • Ensure that allocated resources are used optimally through enforcing monitoring systems in place.
 
Qualifications
  • Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
  • Certification in ITIL Foundation V3 or Higher.
 
Experience
  • Relevant 5-7 years’ experience in ICT support environment of which 2 years must have been on supervisory level/area of expertise..
 
Behavioural
  • Resilience
  • Communication
  • Working with People
  • Network and Alliances
  • Planning, Organising and Coordinating
  • Employee Engagement
  • Personal Mastery
  • Judgement and Decision Making
  • Ethics and Values
  • Client Service Orientation
 
Managerial
  • Change management
  • Coaching and mentoring
  • Conflict management
  • Critical and innovative thinking
  • Direction setting
  • Facilitation and Presentation Skills
  • People management
  • Policy conceptualisation and formulation
  • Risk Management
  • Programme/project management
  • Service Delivery Innovation
  • Stakeholder development and relations
  • Reporting
 
Technical
  • ITIL Service and Support Management.
  • Operational leadership.
 
Road Accident Fund Values
  • Integrity
  • Compassion
  • Accountability
  • Respect
  • Excellence
  • Empathy
 
 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 





​CONSULTANT: LEGAL COSTS
Division:  Claims
Reference No:  5235
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  11
Job Posting Salary:  R501,775.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Consultant: Legal costs is responsible to consult with legal and medical experts to gain further insights into a claim and its resulting costs.
 
Key Performance Areas
 
Legal cost management
  • Keep up-to-date with all incoming claims.
  • Read and interpret claims.
  • Review claims to ensure no fraudulent or contradictory claims are made.
  • Determine if a claim requires the services of an attorney.
  • Determine the actual fees due to an attorney for each case.
  • Ensure all payments to attorney’s are fair and reasonable.
  • Consult different service providers to understand where the organisation could save on legal fees..
 
Quality assurance
  • Ensure that invoicing processes are implemented and maintained at the highest standards.
  • Maintain the implementation of an unusual occurrence procedures
 
Administrative support
  • Deal with/and respond to correspondence.
  • Produce documents, briefing papers, reports and presentations.
  • Assist with typing and editing briefs, technical papers, letters to various parties, and memos.
 
Reporting
  • Track and report against set objectives and targets.
  • Report on emerging risks.
  • Provide ad hoc reports on process improvement initiatives.
 
Stakeholder management
  • Maintain healthy relationships with all stakeholders.
  • Follow up and feedback to all stakeholders to keep them updated on the status of a query.
  • Respond to queries within the predefined turnaround times.
 
Qualifications
  • Bachelor’s Degree/Advanced Diploma in a related qualification.
 
Experience
  • Relevant 3 years’ experience in an insurance, legal or accounting related environment.
 
Competencies

  • Behavioural
    • Planning, Organising and Coordinating
    • Personal Mastery
    • Judgement and Decision Making
    • Ethics and Values
    • Client Service Orientation                                                                                                                                       
  • Technical
    • Knowledge of legal costs.
    • Understanding of post claim management and settlement.
    • Medical bill reviewing.
    • Medical case management.
    • Complex problem identification, solving and decision making.
    • Customer value proposition.
    • Good financial management skills.
    • Strong Analytical capabilities.
    • Knowledge of Motor Vehicle Accident legislation.
    • PFMA knowledge.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »










​CONSULTANT: PRE-ASSESSMENT
Division:  Claims
Reference No:  5574
Location:  Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  15 Apr 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12-Month Fixed-Term Contract position 
 
Purpose of the job: The Consultant: Pre-Assessment is responsible for the pre-assessment of prospective claims applications.
 
Key Performance Areas
 
Pre-Assessment of Prospective Claims
  • Record all the submitted documents for prospective claims.
  • Determine the benefits and the products submitted based on the submitted documents.
  • Assess the submitted documents to determine compliance as per defined processes and rules.
  • Apply compliance and/ lodgment rules in pre-accessing the prospective claim.
  • Identify duplicate claims and linked claims.
  • Examine the prescription of lodgment and apply prescription rules.
  • Verify mortality with Home Affairs
  • Communicate the assessment outcomes to the prospective claimants.
 
Quality Assurance
  • Ensure that pre-assessment processes are implemented and maintained at the highest standards.
  • Maintain the implementation an unusual occurrence procedures.
 
Administrative Support
  • Document the acknowledged claims.
  • Deal with/and respond to correspondence.
  • Produce documents, briefing papers, reports, and presentations.
  • Assist with typing and editing briefs, technical papers, letters to various parties, and memos.
 
Reporting
  • Track and report against set objectives and targets.
  • Report on emerging risks.
  • Provide ad hoc reports on process improvement initiatives.
 
Stakeholder Management
  • Maintain healthy relationships with all stakeholders.
  • Follow up and feedback to all stakeholders to keep them updated on the status of a query.
  • Respond to queries within the predefined turnaround times.
 
Qualifications
  • Bachelor's Degree/ Advanced Diploma in a related qualification.
 
Experience
  • Relevant 3 years’ experience in the claims environment.
 
Technical and behavioural competencies required
  • Ability to differentiate different RAF Products
  • Knowledge of Motor vehicle Act
  • Complex problem identification, solving and decision making.
  • Customer value proposition
  • Good financial management skills
  • Strong analytical capabilities
  • Knowledge of Motor Vehicle Accident legislation
  • PFMA knowledge
  • Attention to detail.
  • Planning, Organising and Coordinating
  • Personal Mastery
  • Judgement and Decision Making
  • Ethics and Values
  • Client Service Orientation
 
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »