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ROAD ACCIDENT FUND (RAF)
 


​ADMINISTRATIVE ASSISTANT: PEOPLE MANAGEMENT
Division:  Operations
Reference No:  5157
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  17 Jan 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12-Month Fixed-Term Contract position 
 
Purpose of the Job: The Administrative Assistant is responsible for providing administrative day-to-day support to the People Management/ Human Capital Department.
 
Key Performance Areas
 
Compliance Administration
  • Maintain up-to-date written documentation related to the departments business activities.
  • Ensure compliance to the policies and process standards.
  • Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
 
Office Coordination
  • Assist in making follow-ups on outstanding matters.
  • Ensure all requests are handled and responded to within set timelines.
  • Assist in ensuring the availability of stationery within the department.
  • Validate and verify information and documents submitted for accurate capturing and further handling.
  • Ensure the systems/registers used are kept up to date.
  • Check for duplicate documents, requests and queries and report on them.
  • Allocate reference numbers and accurately capture related documents on different systems.
  • Allocation of matters to responsible team members.
  • Draft and send out letters to all stakeholders as required.
 
Meeting Support
  • Arranging meetings on behalf of the department.
  • Assist with taking and distributing minutes in accordance to set governance standards.
  • Create and maintain a register to track matters outstanding.
  • Maintain a follow-up plan on meeting resolutions and matters outstanding.
  • Ensure confirmation of meetings and management of team diaries.
  • Schedule appointments with internal and external stakeholders as and when required.
 
Document and Records Management
  • Administer the records management and filling processes in line with the RAF filling plan
  • Ensure that the filing system is always up-to-date and functional.
  • Retrieval of information at all times as requested in the office.
  • Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
  • Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
 
Qualifications
  • Matric or Grade 12 certificate.
 
Experience
  • Relevant 1 years’ experience in People Management/ Human Capital or similar environment.
 
Competencies

  • Behavioural
    • Planning, Organising and Coordinating
    • Personal Mastery
    • Emotional wisdom and Decision Making
    • Ethics and Values
    • Client Service Orientation           
 
  • Technical
    • Computer literacy in MS Word, Excel, PowerPoint.
    • Excellent planning and organisational skills.
    • Good administrative skills.
    • Ability to access required information.
    • Writing skills.
    • Basic understanding of SCM processes.
    • Basic financial acumen.
 
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
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​OFFICER: CLAIMS INVESTIGATION X3
Division:  Operations
Reference No:  4888
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  17 Jan 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12-Month Fixed-Term Contract position 
 
Purpose of the Job: The Officer: Claims Investigations is responsible for effectively and efficiently providing investigative support services for claims lodged against the Road Accident Fund (RAF).
 
Key Performance Areas
 
Investigation and Assessment of Claims lodged
  • Trace insured driver / witnesses to consult and obtain statements and docket
  • Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and assessment process.
  • Ensure that clear photographs of an accident scene, faces of the people interviewed, damaged vehicles and injuries to a person is taken as part of the investigation process.
  • Obtain and  / verify existing affidavits from different parties (e.g. claimants, witnesses, employers, etc.).
  • Identify possible fraud and corruption and escalate to Forensic Investigation Department (FID).
  • Testify in Court cases when a claimant is guilty and accused of fraud.
  • Provide assistance in ensuring witness presence at court
 
Administrative Support
  • Validate supporting documents (e.g. employment details, paternity/ maternity details, SARS documents, etc.) for all related quantum investigations.
  • Verify details of the claimant and those injured in an accident through Natis and Cross Check systems (e.g. ID no, contact numbers, address/s, employment details etc.)
  • Verify the details of secondary vehicle/s involved in the accident to determine the owner/s.
  • Quality check the supporting documents from stakeholders to determine the validity of the logged claim
  • Validate loss of earnings
  • Provide progress reports as per the internal services level agreement
 
Document and Records Management
  • Monitor and maintain an effective filing system
  • Ensure that files are correctly categorised and stored to ensure a smooth retrieval of documents
  • Administer the records management and filing processes in line with the RAF filing plan
  • Ensure confidentiality of all documents under control and that correspondence from the department office reaches intended recipients
  • Perform File Retrieval in Archive Services
 
Stakeholder Management
  • Provide advice to different parties (e.g. claimants, witnesses, employers, etc.)
  • Handle any assessments associated complaints
  • Maintain relationships with internal and external stakeholders.
 
Qualifications
  • NQF 7 (Bachelor's degree or Advanced Diploma) related qualification to discipline.
  • Driver's License.
  • Completed training as an investigator will be an added advantage.
  • Being a certified fraud examiner will be an added advantage.
 
Experience
  • Relevant 3 years' experience in a similar environment.
  • Experience in merit and quantum investigations will be an added advantage.
 
Competencies
 
  • Behavioural
    • Planning, Organising and Coordinating
    • Personal Mastery
    • Emotional wisdom and Decision Making
    • Ethics and Values
    • Client Service Orientation
 
  • Technical
    • Computer literacy in MS Word, Excel, PowerPoint.
    • Excellent planning and organisational skills.
    • Good administrative skills.
    • Ability to access required information.
    • Writing skills.
    • Basic understanding of SCM processes.
    • Basic financial acumen.
 

NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »