AUDITOR-GENERAL VACANCIES

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SERVICE DESK SUPPORT AGENT
Job ID 4988
Location Gauteng
Full/Part Time Full-Time
Regular/Temporary Regular
 
Requirement Overview
 
Strategic Function:

• Provide support as single point of contact for service support services as part of the incident management process. 
• Coordinate the incident, service request and problem management processes. 

 
Product Management:

• User query/issue handling - Ensuring user queries or issues are captured, validated, and triaged for further processing.
• Communicating with users - Ensuring that various types of information are communicated to users through the appropriate channel(s).
• Ensuring improvement of end user handing queries, telephone etiquette, through analysis, reviews, and reporting, as well as through competence building, knowledge sharing and other organisational changes.

 
Incident Management 

• Responsible for incidents escalations, follow ups including weekly and monthly reporting and conducting of meetings. 
• Capture the accurate and correct description of the incident, to ensure that the appropriate information is forwarded to the support teams. 
• Logging of faults to vendors, to ensure that the vendors take the appropriate action according to the SLA. 
• Communicate service outages to all the relevant stakeholders whenever there’s medium and high priority incidents. 
• Recording of solution for the Service Desk Knowledge base. 

 
Follow-up on the ICT challenges survey. 

• Respond to requests, escalations and follow-ups sent via emails from the users. 
• Application support on Oracle PeopleSoft (CRM, HR and Finance) and other ICT applications 

 
Adhere to AGSA policies, procedures and standards, to ensure compliance and consistency in applications of guidelines across the organisation. 

• Review and update process documents periodically. 
• Attend to all audit reviews during the audit process. 

 
Configuration and setup for service management tool. 

• Compile incident management reports in case of medium impact cases.  

 
Problem management 

• Compile root cause analysis. 
• Conduct problem management meetings. 

 
Review and updating of process documents periodically. 

• Attend to all audit reviews during the audit 
• Responsible for system administration including PeopleSoft security /admin(super user), network administration on active directory (access groups(ssl), mailing groups, password related, and profile modification(titles)). 

 
Quality Assurance 

• Details of call resolution - resolutions that can be usable in future and contribute towards a usable Knowledge base. 
• Review of logged cases and advise on correction where required. 
• Make sure that cases are on the right status, (inform the stakeholder responsible to rectify the mistake) 
• Monitor the case management to check if calls are attended to and escalate calls to managers where necessary.

 
Training contribution 

• Give first-hand knowledge sharing/ training to the users on applications used by AGSA. 
• Provide technical input for training and development of computer end-user skills. 
• Drafting of training manuals for the user on any new application introduced to the organisation.  

 
Trend analysis  

• Compile monthly reports and do trend analysis to identify areas that need urgent attention.
• Support project team members with systems knowledge and perform user acceptance testing whenever required

 
Stakeholder Management:

• Maintain effective relations with both internal and external stakeholders.
• Build collaborative relationships with internal and relevant stakeholders.
• Support initiatives of sharing insights, risks and experiences.
• Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information, and formulating appropriate responses according to the approved protocol

 
People Management:

• Manage own performance to drive productivity. 
• Participate and/or take lead in the business unit transformation/culture plans.
• Provide support to the management team with regard to centre management and other people related tasks.

 
Financial Management:

• Ensure compliance to AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.

 
Other responsibilities (Applicable to All JD’s):

• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.

 
Requirement Overview

• The purpose of this role is to provide support for all Service Desk calls for AGSA users. The Service Desk is the single point of contact between the user and all Service Support Business units.

 
This position reports to the Problem, Incident & Service Desk Specialist.
 
Skills, Experience & Education
 
Formal Education:

• This position requires a minimum qualification of a National Diploma (NQF level 6 or higher) in ICT, Communication or equivalent.

 
Experience:

• Minimum 3 years’ experience in IT Service Management/ Call centre or related field. 
• Added advantage: Service Desk ITIL process experience or certification.

 
 
Closing Statement
The AGSA is not responsible for the verification of data provided and shall not be liable for any errors, factual, transcription or otherwise, contained in the information posted. Therefore, ensure that your online application and CV is correct, accurate and up to date. To successfully upload documents on the career site, ensure that the document name does not contain any special characters.
This appointment is subject to the preferred candidate obtaining the necessary security clearance, reference checking and competency assessment. We embrace and committed in achieving employment equity within the organization. Auditor General welcomes applications from all persons with disabilities.
 
Closing Date: 23 January 2025
 
PLEASE APPLY HERE
 
 
 
 
 

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STAKEHOLDER LIAISON MANAGER (SLM) WESTERN CAPE
Job ID 4985
Location Western Cape
Full/Part Time Full-Time
Regular/Temporary Regular
 
Requirement Overview
The Stakeholder Liaison Manager supports audit business units in managing relationship with all their stakeholders. The Stakeholder Liaison Manager position is a dedicated liaison for the Western Cape Business Unit and will be based in Cape Town.
The Western Cape business unit seeks the Stakeholder Liaison Manager to establish and maintain strategic relationships with relevant stakeholders, be the primary port for stakeholder correspondence and provide updates to the Western Cape business unit leadership with key information that can empower them in their interaction with the stakeholders. In addition, the aim is to ensure quality of stakeholder engagements with the intention of upholding the AGSA’s reputation promise of enhancing public confidence.
 
Roles & Responsibilities
Environmental scanning

• Coordinate the implementation of the Western Cape Province’s  environmental scanning framework to guide the Business Unit in its interaction with stakeholders
• Conduct research on the key external stakeholders to understand their unique needs and challenges in order to develop a relevant stakeholder engagement strategy
• Advise the Business Unit and other relevant AGSA structures of any significant stakeholder developments or issues identified in the context of the stakeholder environment to feed through to Head of Portfolio level where necessary
• Review and monitoring of key stakeholder activities, processes and any external factors to keep up to date with any developments impacting on stakeholder management
• Monitor and alert Western Cape Business Unit leaderships of threats and opportunities from Provincial, national, or international trends in legislative, political, social, and economic factors that may impact on the AGSA’s mandate or/and the Business Unit
• Policy and procedure implementation and monitoring
• Promoting and coordinating the implementation and compliance of AGSA stakeholder interaction policies & procedures within the Western Cape Business Unit
• Update the policies and procedures in relation to any developments around stakeholder interactions
• Ensure alignment of stakeholder management policies and procedures with other AGSA policies

 
Stakeholder liaison and coordination 

• Managing a team and upskilling staff within th Business Unit to be able to meet the stakeholder liaison objective.
• Provide feedback on the challenges experienced in implementing stakeholder management strategy and policies to the Western Cape Leadership and ICBU where applicable
• Lead and provide direction to the Stakeholder Liaison Team  and breed succession to meet the SLM objectives 
• Liaison with key identified external stakeholders  to provide the Western Cape Business Unit with timely, accurate and complete information about stakeholder needs, requests and activities
• Provide support to the Western Cape Business Unit leadership regarding interaction with those charged with governance and oversight in all three spheres of government in relation to optimal utilisation of AGSA reports (including feedback on the user-friendliness of AGSA reports)
• Coordinating Western Cape Business Unit stakeholder interaction and key events, including liaison with respect to and reporting on stakeholder interactions
• Build and maintain relationships with key role players to ensure effective stakeholder management
• Engage with all relevant internal stakeholders to identify gaps or opportunities in terms of stakeholder engagement framework  .
• Draft and prepare written correspondence and presentations to stakeholders 

Assistance with general report or any other audit report

• Collect relevant stakeholder information required for the compilation of the general report.
• Tracking of the utilisation of all AGSA reports by oversight mechanisms (e.g., committees of legislatures and municipal councils)
• Cooperation   with and support to other business units in relation to information required for other AGSA general / special reports

 
Financial management

• Provide input on Western Cape Business Unit budget re stakeholder management activities
• Monitor expenditure against budget based on approved BU business plan

 
Management Information System analysis
Gather, analyse and synthesise project information captured on MIS and make relevant recommendations on behalf of the Western Cape Business Unit
Update the MIS with relevant information after interaction with own key stakeholders
 
Ad hoc duties

• Perform any other duties as required by the Western Cape Business Unit .
• Travelling with the Western Cape Business Unit Leadership
• Project management/event planning

 
Skills, Experience & Education
 
Qualification:
An appropriate bachelor’s degree is essential
Degree in Political Sciences, International Relations, Public Admin or professional accounting degree (CA (SA) or RGA or ACCA) would be advantageous.
 
Experience:

• Minimum of four years’ experience in stakeholder liaison and client management
• Knowledge   of relevant public related legislation; ability to analyse the political and legislative landscape
• Experience in Microsoft Office will be critical

 
 
Closing date:  17 January 2025
 
Closing Statement
The AGSA is not responsible for the verification of data provided and shall not be liable for any errors, factual, transcription or otherwise, contained in the information posted. Therefore, ensure that your online application and CV is correct, accurate and up to date.
To successfully upload documents on the career site, ensure that the document name does not contain any special characters.
This appointment is subject to the preferred candidate obtaining the necessary security clearance, reference checking and competency assessment.
We embrace and committed in achieving employment equity within the organisation.
Auditor General welcomes applications from all persons with disabilities.
 
PLEASE APPLY HERE
 
 
 
 
 

​VMWARE, CLOUD & SERVER ENGNEER
 
Job ID 4986
Location Gauteng
Full/Part Time Full-Time
Regular/Temporary Regular
 
Requirement Overview
The purpose of the position is to provide support to the VMware, Cloud and Server Engineer function in ensuring the availability and day-to-day operation, scheduling and technical support of all Servers, Virtualised & Cloud platforms with the technical infrastructure systems running these systems in networked (LAN, WAN). The position reports to a Specialist: Data Centre and Platforms
 
Roles & Responsibilities
 
Strategic Function

• Provide inputs into the operational management of ICT infrastructure in line with digital transformation (DTO) strategy to ensure that the system performs according to ICT standards and meet the AGSA business needs
• Support the implementation of the business unit balance score card projects and initiatives.

 
Product Management

• Installing, monitoring, and troubleshooting operating systems, software, hardware, and other computer infrastructure.
• Design, install, and administer virtualisation (VMware and Hyper-V) products.
• Regular support of VMware and windows environment by resolving the escalated tickets for the internal and external customer.
• Identify and implement the rectified operational issues.
• Optimising network hardware and software to enable VMware integration.
• Develop and deploy customised VMware solutions.
• Define multiple virtual servers on a single host machine.
• Virtualise Windows servers and connecting them to networks and clouds.
• Design and implement virtual desktop infrastructure (VDI) and enabling template management.
• Install operating systems and service packs, as well as security patches and bug fixes.
• Troubleshooting and resolving VMware environment issues.
• Providing technical support and documenting VMware processes.
• Keep informed of developments in VMware technologies and products.
• Support the production environment and ensuring that adequate testing has taken place before implementing new systems or changes to existing systems.
• Investigate production related queries as raised by business or external parties
• Ensure that assigned project deliverables, milestones and schedules are adhered to and accomplished.
• Ensure that communication channels are established with all clients at a technical level.
• Support the UAT and development processes as required
• Supporting the technical design process by participating in the analysis of technical requirements.
• Provide support by implementing analyses that will identify requirements related to processes & technology.
• Participate in execution and documentation of implementations.
• Utilising cloud tools to standardise and automate infrastructure deployment and management activities.
• Provide support in the development of cloud technology roadmaps, provide technical advice and solutions to address customer requirements.
• Perform technical administrative tasks daily to ensure the stability and availability of Office365, troubleshooting issues.
• Manage user accounts and user licenses through the Office 365 admin centre in the Microsoft cloud platform or Windows PowerShell cmdlets.
• Responsible for the day-to-day availability of Office 365 services like, Microsoft Teams, One Drive for Business, Exchange Online & Active Directory
• Responsible to implement policies, procedures, and technologies to ensure security through secure access, monitoring, control, and routine security evaluations.
• Assist with the maintenance of the on-premises environment, working closely with server administrators and infrastructure support teams.
• Stakeholder Management
• Maintain effective relations with both internal and external stakeholders.
• Build collaborative relationships with internal and relevant stakeholders.
• Support initiatives of sharing insights, risks and experiences.
• Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information and formulating appropriate responses according to the approved protocol.

 
People Management

• Manage own performance to drive productivity.
• Participate and/or take lead in the business unit transformation/culture plans.
• Provide support to the management team regarding centre management and other people related tasks.

 
Financial management and Operational Management

• Ensure compliance to AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.

 
Other responsibilities (Applicable to All JD’s)

• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.

 
Skills, Experience & Education
This position requires a minimum qualification of a National Diploma (NQF level 6) in IT/ Computer Science or related qualification- OR Microsoft Azure Certification (MCSE: Cloud Platform and Infrastructure or equivalent) OR VMWare Certified Professional (VCP) or any related certification.
 
Experience
Minimum 3 years’ experience working as a systems, VMWare, Cloud, networking or infrastructure engineer in relevant fields OR experience with Windows Server
 
 
Closing Statement
The AGSA is not responsible for the verification of data provided and shall not be liable for any errors, factual, transcription or otherwise, contained in the information posted. Therefore, ensure that your online application and CV is correct, accurate and up to date.
To successfully upload documents, ensure that the document name does not contain any special characters.
This appointment is subject to the preferred candidate obtaining the necessary security clearance, reference checking and competency assessment.
We embrace and committed in achieving employment equity within the organisation.
Auditor General welcomes applications from all persons with disabilities.
 
Closing date : 22 January 2025
 
PLEASE APPLY HERE

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​SENIOR ADMINISTRATOR - NORTH WEST (RUSTENBURG)
Job ID 4984
Location North West
Full/Part Time Full-Time
Regular/Temporary Regular
 
Requirement Overview

• To provide administrative support to the Business Unit.

 
Roles & Responsibilities
 
Debtors Management

• Stakeholder interaction at various levels
• Maintains telephone and personal contact with staff and clients on receivable matters
• Generate and issue invoices and statements
• Generate receivables reporting and Management Information System.
• Reconcile daily bank deposits
• Researches and applies unallocated cash.
• Manages client accounts, accounts receivable write-offs and payments.
• Operates office equipment including personal computer, copiers, fax machines and 10-key calculator.
• Organizes and maintains up to date financial records.
• Provides monthly financial and management reports.
• Liaise with Legal and Finance business unit stakeholders
• Assists in financial management and analysis
• Organizes and maintains retention files for required period of time.

 
Training Office

• Arranging induction for trainees in line with SAICA requirements.
• Inviting trainees to register contracts on SAICA TCMS.
• Checking registration documentation on SAICA TCMS for completeness and accuracy.
• Managing SAICA TCMS system for all SAICA trainees.
• Manage the training offices’ dashboard on SAICA TCMS
• Coordinating SAICA membership fee payments and new applications.
• Assisting with arrangements and preparation for SAICA Assessor training.
• Scheduling and coordinating all internal training.
• Liaising with external training providers for training requirements.
• Registering and coordinating all external training.
• Record keeping of all external training.
• Ensuring trainees and assessors adhere to SAICA TSR/PSR/ANA and LOR/PDS deadlines.
• Attending to all the SAICA training office compliance issues.
• Assisting trainees with queries relating to SAICA Training Regulations.
• Assisting trainees with the discharge process.
• Assisting all role players with an understanding of SAICA’s Electronic Assessment Tool.
• Taking minutes of all SAICA related meetings.
• TA recruitment and logistical arrangements for career day visits

 
Financial matters

• Internal control monitoring - cash advance 30/60 days and over, Unmatched purchase orders, conflict of interest declarations
• (People Soft system) Purchase Orders: capture, receipt and voucher for payments.
• Investigate financial queries
• Drawing of reports for internal controls monitoring
• Facilitate drafting of adhoc contracts within the limitations of scope as determined by the line manager

 
General office administration

• Managing and maintaining information for the BSC.
• Co-ordinating and monitoring the flow of tasks and assignments between DBUL BE and Senior Managers and managers.
• Typing of documents, using MS Office.
• Dealing with incoming email, faxes, post and forwarding it to relevant people.
• Conduct searches to find needed information, using such sources as the Internet.
• Screening telephone calls, enquiries and requests and handling them when appropriate.
• Maintaining diary and making appointments
• Makes travel and accommodation arrangements.
• Set up and maintain paper and electronic filing systems for records, correspondence and other material
• Assisting in general queries from staff regarding admin issues, e.g. Timesheets, studies, PeopleSoft functions and leave.
• Keep diary for meetings booked in the office.
• Management of petty cash and cash availability.
• Control and issue refreshments.
• Manage the requests for usage of pool vehicles in the centre. 
• Organising and taking minutes at meetings between DBUL and direct reports.
• And all other related administrative duties.

 
Skills, Experience & Education

• The successful candidate should have a completed Degree.
• Added advantage: SAICA signed-off articles

 
Other requirements: 

• Sound stakeholder relations management experience
• Exposure to the Legal aspects of debt collection
• Proficient MS Office (Word, Excel and Outlook)
• Good communication and report writing skills (written and verbal)
• Ability to multi-task, prioritize and work efficiently
• Ability to work independently and in a team environment
• Flexibility to adapt to all situations and work varied hours
• Ability to perform at higher level/s in a fast paced ever-changing work environment
• Ability to anticipate work needs and follow through with minimum direction

 
 
Closing date: 21 January 2025
 
Closing Statement
The AGSA is not responsible for the verification of data provided and shall not be liable for any errors, factual, transcription or otherwise, contained in the information posted. Therefore, ensure that your online application and CV is correct, accurate and up to date.
To successfully upload documents on the career site, ensure that the document name does not contain any special characters.
This appointment is subject to the preferred candidate obtaining the necessary security clearance, reference checking and competency assessment.
We embrace and committed in achieving employment equity within the organisation.
Auditor General welcomes applications from all persons with disabilities.
 
PLEASE APPLY HERE