POSTBANK VACANCIES

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CUSTOMER SERVICE CONSULTANT X6 
REPORTS TO : MANAGER CALL CENTRE 
BUSINESS UNIT : OPERATIONS 
LOCATION : BLOEMFONTEIN 
POSITION STATUS : FIXED-TERM CONTRACT (12-MONTHS) 
POSITION GRADE : C2 
 
Purpose of the Job 
Attend to customer queries and complaints for the Inbound Contact Centre. Assist customers telephonically and provide good customer service. 
 
Job Responsibilities 

• Attend to incoming calls from customer 
• Resolve queries and complaints 
• Ensure KPIS for call answering, call handling and call waiting times are managed 
• Provide professional and efficient customer service 
• Raise escalations and potential risks to customers and the company when identified 

 
Qualifications and Experience 

• Grade 12 
• 1 to 2 years’ customer service experience in an Inbound Contact Centre 
• Computer literacy (MS Office) 

 
Knowledge and understanding of: 

• Excellent understanding of contact centre telephony systems 
• Fluent in English, additional languages an added advantage 
• Customer Service and TCF principles 
• Hands-on-approach to work 

 
Skills and Attributes 

• Excellent customer service with the proven ability to handle call volumes and maintain service standards. 
• Effective and clear communication with strong verbal and writing skills. 
• Sound reasoning and thinking, problem solving and getting to the bottom of issues. 
• Works well under pressure and in busy and service driven environment 

 
 
How to Apply 
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@postbank.co.za. Please indicate in the subject line the position you are applying for. 
 
Closing Date 21 November 2025 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, we encourage and welcome applications from diverse groups from the South African Employee active population. Correspondence will be limited to short-listed candidates only. 
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
 
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
 
 
 
 
 
 
 

​LEARNING PARTNER (C/D LEVEL) 
REPORTS TO : MANAGER: LEARNING AND DEVELOPMENT 
BUSINESS UNIT : HUMAN RESOURCES 
LOCATION : HEAD OFFICE (PRETORIA) 
POSITION STATUS : FIXED TERM CONTRACT (12 MONTHS) 
 
Purpose of the Job 
The Learning & Development Partners at Postbank is responsible for facilitating training for the Postbank’s business requirements in the Operations and other Department; creating and maintaining an effective learning environment and ensuring learning objectives are met. 
 
Job Responsibilities 
Training Delivery & Stakeholder Engagement 

• To coordinate all training (technical, business, leadership, behavioural) by collaborating with relevant departments, assessing training requirements, staying updated with industry best practices, developing training materials where necessary, and scheduling and organizing training sessions. 
• Liaise with HR management to develop long and short-term training plans. 
• Present training to learners on course content. 
• Ensuring that learners understand the training content by explaining industry terminology and using illustrations and relevant examples. 
• Providing feedback and recommendations to participants and management on outcomes and next steps. 
• Coaching: Identify areas of improvement and retrain / coach employees to improve performance standards. 
• Assist with the identification of risks in the workplace, routes and tasks 
• Ensure training records are compiled, filed and distributed to all relevant stakeholders.
• Act as the facilitator, moderator, assessor as required for the varied skills and learning & development programs. 
• Facilitate training sessions (in-person and virtual) using adult learning principles and effective training methodologies. 
• Deliver on boarding, technical, soft skills, and compliance training as required. 
• Adapt training style and content to meet the needs of different learner groups. 
• Update learning content to reflect new processes, policies, or technologies. 
• Maintain accurate training records and prepare training reports and dashboards. 
• Knowledge and application of the 70:20:10princiles of learning 

 
Continuous Improvement in Learning & Development 

• Evaluate training effectiveness through feedback forms, assessments, and performance improvements. 
• Recommend improvements to training programmes based on evaluation data. 
• Keep up to date with industry best practices, trends, and new training technologies.
• Contribute to the improvement of learning and development strategies within the organisation.
• Participate in internal projects aimed at enhancing organisational learning culture. 

 
Minimum Requirements 
Qualifications and Experience 

• Matric
• Diploma / Degree Qualification in ETDP / Human Development 
• Qualified Registered Training Facilitator; Assessor, Moderator 
• 5-7 years’ experience as a training facilitator, moderator, assessor 
• 3-5 years’ experience in the banking / financial services industry doing training facilitation 
• Advantageous: Experience working in the Banking or Financial Services industry 

 
Knowledge and understanding of: 

• Ability to design and develop custom facilitation frameworks for specific business needs. 
• Proficiency with digital tools for virtual facilitation, such as Microsoft Teams. 
• Knowledge of instructional design and training methodologies i.e.: 70:20:10 learning principles and applications. 
• Familiarity with adult learning principles and group coaching techniques. 
• Experience training and coaching customer-facing roles and operational teams. 
• Familiarity with virtual training and e-learning platforms. 
• Knowledge of online collaboration tools and virtual facilitation methods. 
• Experience working with cross-functional teams or managing diverse groups. 
• Passion for Postbank’s mission to serve underserved communities and promote financial inclusion. 

 
Skills and Attributes 

• Excellent verbal and written communication skills with the ability to engage and motivate participants. 
• Strong organisational and time-management skills with the ability to plan and execute sessions effectively. 
• Ability to navigate group dynamics and constructively manage differing opinions. 
• Good interpersonal skills. 
• Ability to work in a fast- paced, dynamic environment and manage multiple priorities. 
• Customer-focused mindset with a passion for innovation and continuous improvement. 
• Integrity: High level of ethical standards and professionalism. 
• Adaptability: Ability to thrive in a dynamic, fast- paced environment and navigate complex regulatory and market challenges. 

 
 
How to Apply 
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@postbank.co.za. Please indicate in the subject line the position you are applying for. 
 
Closing Date  21 November 2025 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, we encourage and welcome applications from diverse groups from the South African Employee active population. Correspondence will be limited to short-listed candidates only. 
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
 
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.

​SENIOR MANAGER – REMUNERATIONS, EMPLOYEE BENEFITS & RECOGNITION 
REPORTS TO : CHIEF HUMAN RESOURCES OFFICER 
BUSINESS UNIT : HEAD OFFICE - PRETORIA 
LOCATION : HEAD OFFFICE: PRETORIA 
POSITION STATUS : PERMANENT 
POSITION GRADE : D4 
 
Purpose of the Job 
The Senior Manager – Remunerations, Employee Benefits & Recognition is responsible for leading and managing the strategic implementation of the Remuneration/Reward and Benefits landscape. To ensure a scalable and sustainable value proposition, aligned with business goals and objectives. This will require expertise in the design and execution of competitive remuneration and reward practices, benefit, wellness offerings and experiences for employees. 
 
Job Responsibilities 
Strategy Alignment and Implementation 

• Lead the alignment of the functional strategy in line with the overarching the company and cascaded the company business goals 
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps 
• Oversee and review the functional implementation roadmap to ensure its alignment with the business strategy and HR strategy while considering the changing dynamics of the internal and external ecosystem 

Operational Delivery 

• Establish, monitor and align the direction and results of the Rewards function, collectively and as individual work areas 
• Lead and drive an integrated solution development and problem-solving philosophy across the compensation, \benefits and recognition sub-functions 
• Monitor true-value metrics to measure the impact and benefit of the function to the company. 
• Drive continuous improvement 
• Generate visibility for the true-value contributions of the function within the company HR, and Business Leaders to drive greater service acceptance and adoption 
• Based on guidance and direction from the company CHRO drive the automation and digitization of the rewards and recognition suite to enable improved processing efficiencies, analytical capabilities and employee experience, in conjunction with the company’s Employee Experience and Rewards vertical 
• Provide key advisory and support role to the Business Divisions/Units and Human Resources Business Partners (HRBP's) in the field of Remuneration & Benefits 
• Assist in the management of the Incentive Plan and KPI/Scorecard setting process for the organization in close cooperation with the finance function 
• Create and / or revise job descriptions/profiles by meeting with business to identify the key job requirements. Conducts preliminary job analysis and evaluation for new and / or revised job descriptions/job profiles using appropriate grading methodologies. 
• Conducts audits when necessary to prepare new or update current job descriptions/profiles to reflect the changes in the job roles and verify against benchmark data. Maintains a job title catalogue and posts updated job descriptions in HC Shared folders. 

 
Total Rewards Governance 

• Implement and manage the compensation and Benefits reward and recognition framework as per Company’s guidelines 
• Review and manage the Rewards governance platform in line with the company’s policies, across business to drive internal and regulatory compliance, cost target efficiencies, functional performance, technical resolutions and exchange of practices 
• Proactive evaluation and reporting of relevant rewards performance (financial and non-financial) metrics to enable timely course correction, programs and initiatives 
• Identify and implement actions to ensure internal equity and external competitiveness in terms of reward 
• Lead and drive rewards related Executive Committee proposals, papers and Board of Director submissions 
• Embed and promote Rewards advisory services based on the company’s standards for benefits, compensation, and recognition 
• Lead and manage the company REMCO and other compensation related local governance committee presentations 
• Monitor business impact of rewards and recognition programs 
• Collaborate with HR for ad hoc salary increases and payouts 
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties 
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs 
• Drive approval process on new initiatives 
• Drive implementation of incentive and recognition schemes 
• Responsible for contract management of internal and external service providers 
• Provide relevant budget for internal projects 
• Prepare proposal on change initiatives SLA, policies and procedures 

 
Budgets

• Develop and manage function's budgets in line with business objectives 
• Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers 

 
Reporting

• Report monthly to the company CHRO relating to progress made within the function and in accordance with the measurement metrics set by the organisation 
• Report on an ad hoc basis on specific projects, as required 

 
Staff Leadership and Management 

• Build and manage a high performing team by providing leadership, role clarity, training and career development 
• Continually develop a culture of strong collaboration and effective team working 
• Ensure open communication channels with staff and implement change management interventions where necessary 
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team 
• Performance manage resources in accordance with HR policy and legislation 

 
Qualifications and Experience 

• Post-Graduate degree (specialization in Commerce/Finance/Mathematics/Sciences/Management/Human Resources as appropriate) or Relevant field (NQF 8). 
• MBA or Masters / Chartered Accountancy (advantageous) 
• Minimum 5 years senior management experience 
• Minimum 8 - 10 years’ experience in Compensation, Benefits, Recognition, Payroll & Share Administration domain 
• Registered member of Rewards professional body (SARA) 
• Project Management experience 
• Financial / Numeracy experience 

 
Knowledge and understanding of: 

• HR Generalist function 
• Performance Management 
• Relevant statutes, rules and regulations 
• Payroll
• Total Rewards Governance 
• Budgets
• Project management (principles, practices, techniques and tools) 
• Various research and analysis techniques, and the practical knowledge of application in a diverse and dynamic environment 
• Policies, practices, procedures 
• Strategy development and implementation 
• Quality Management Systems (e.g. ISO standards) 

 
Skills and attributes 

• Measuring and Evaluation, Facilitation, Training needs analysis, Assessment methodology, Counselling skills, Good interpersonal skills, Detail oriented and accurate, Networking skills, Conflict resolution and/or mediation skills, Influencing and Negotiation skills, Verbal and written communication, presentation skills, Conceptualisation and integration skills, Decision making skills, Change management, Analytical Thinking and Research skills, Ability to analyse complex problem situations and design effective remedial solutions. 
• Emotional intelligence, Business Acumen, Business Intelligence/ Organisational awareness, Adaptability to change, Learning Agility, Initiative, creativity and Innovation, Critical Thinking, Managing and developing others, Relationship Building, Resilience, Customer and Client Orientation 

 
 
How to Apply 
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za. Please indicate in the subject line the position you are applying for. 
 
Closing Date 21 November 2025 
 
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, we encourage and welcome applications from diverse groups from the South African Employee active population. Correspondence will be limited to short-listed candidates only. 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 
 
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.