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OFFICE OF HEALTH STANDARDS COMPLIANCE (OHSC) VACANCIES
OFFICE OF HEALTH STANDARDS COMPLIANCE (OHSC)
EXECUTIVE MANAGER: COMPLAINTS MANAGEMENT (REF #: OHSC 7/2025)
Salary: R 1,494 900 per annum (basic salary consists of 70% of the total package), employer’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.
Requirements: An NQF Level 8 degree in Medicine or Dentistry. Current registration with the relevant body/council. A minimum of 10 years’ experience in health service delivery or management, of which at least five years must have been at a senior management level. Experience must include health care quality assurance/management and/or complaints management. Knowledge of healthcare policy and the regulatory framework is essential. Excellent communication and conflict handling skills as well as good stakeholder and interpersonal relations. Report writing on a senior level is required. Willingness to work outside of normal working hours is essential. A valid driver’s licence.
Advantageous: A post-graduate qualification in quality management, Public Health or Family Medicine would be an advantage.
Duties: Develop and review frameworks and strategies for Complaints Management to ensure effective and timeous management of complaints. Lead and guide the management of healthcare complaints received. Ensure effective management and clinical review of complaints and investigation reports. Facilitate and coordinate systems for the submission of reports on complaints and investigations findings and provide feedback to complainants and respondents. Monitor trends and highlight risks on complaints and investigations. Provide overall management and leadership of human resources, performance management, budget, policies and systems within the Complaints Management unit. Monitor the implementation of the Office of the Health Ombud recommendations.
EXECUTIVE MANAGER: COMPLAINTS MANAGEMENT (REF #: OHSC 7/2025)
Salary: R 1,494 900 per annum (basic salary consists of 70% of the total package), employer’s contribution to the Government Employee Pension Fund (13% of basic salary) and a flexible portion). The flexible portion can be structured according to OHSC guidelines.
Requirements: An NQF Level 8 degree in Medicine or Dentistry. Current registration with the relevant body/council. A minimum of 10 years’ experience in health service delivery or management, of which at least five years must have been at a senior management level. Experience must include health care quality assurance/management and/or complaints management. Knowledge of healthcare policy and the regulatory framework is essential. Excellent communication and conflict handling skills as well as good stakeholder and interpersonal relations. Report writing on a senior level is required. Willingness to work outside of normal working hours is essential. A valid driver’s licence.
Advantageous: A post-graduate qualification in quality management, Public Health or Family Medicine would be an advantage.
Duties: Develop and review frameworks and strategies for Complaints Management to ensure effective and timeous management of complaints. Lead and guide the management of healthcare complaints received. Ensure effective management and clinical review of complaints and investigation reports. Facilitate and coordinate systems for the submission of reports on complaints and investigations findings and provide feedback to complainants and respondents. Monitor trends and highlight risks on complaints and investigations. Provide overall management and leadership of human resources, performance management, budget, policies and systems within the Complaints Management unit. Monitor the implementation of the Office of the Health Ombud recommendations.
Closing Date: 08 December 2025
Enquiries: Ms K Matjea at telephone number: (012) 942 7808
A practical test relating to key areas of knowledge and skills may form part of the selection process for the above post. Applications should be submitted online on the website of the Office of Health Standards Compliance: https://vacancies.ohsc.org.za. No emailed, posted or hand delivered applications will be considered. All required documents, as indicated on the website, must be uploaded and attached where applicable. These include a CV with comprehensive details of your experience, copies of certified qualification certificates (including matric), ID as well as drivers’ licence and professional registration. It is the applicant’s responsibility to have foreign qualifications and national certificates (where applicable) evaluated by SAQA and to submit proof of such with their applications. Applications received after the closing date and those that do not comply with the requirements will not be considered. The OHSC reserves the right not to fill the above post. Applicants are respectfully informed that correspondence will be limited to short-listed candidates only; if notification of an interview is not received within 3 months after the closing date, applicants may regard their application as unsuccessful. Candidate(s) will be subjected to personal suitability and security checks and other vetting procedures.
PLEASE APPLY HERE