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NATIONAL STUDENT FINANCIAL AID SCHEME (NSFAS) VACANCIES
NATIONAL STUDENT FINANCIAL AID SCHEME (NSFAS)
The following vacancy exists at NSFAS in Cape Town.
CHIEF AUDIT EXECUTIVE
Type & Grade: 5 Years Fixed term Contract, E4-F1
Vacancy No: 13 of 2023/24
Department & Unit: Core Business, Quality Assurance
POSITION OVERVIEW:
To develop and lead the Internal Audit strategy and teams in overseeing the value chain, which includes amongst others, the management of the in-house Internal Audit Department to fulfil the purpose, role and responsibilities as established in the Audit Charter
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To design and lead the overall departmental policy, systems, business processes and procedures.
• To design, develop and maintain relevant policies & procedures for the effective functioning of Internal Audit
• To conduct internal and external research and benchmarking on auditing standards and operations.
• To ensure communication and implementation of policies and associated business processes and procedures.
• To review the Internal Audit Charter that reflects the scope, responsibility, and authority.
Core Strategic Objectives Development & Design Development
• To develop and ensure the implementation of the strategy for the department/section including the Internal Audit Charter.
• To participate in the realisation of organisational strategy, objectives and expectations.
• To develop and review key performance indicators (KPIs) and operational plans for the department.
• To develop a 3-Year Rolling Internal Audit Plan and review the Internal Audit Strategy and Annual Performance Plans.
• To collaborate with the Legal, Risk & Compliance executive to strengthen the organisation’s overall objectives and success.
• To develop the specifications for any external assistance required (for example, IT internal audits and institutional audits).
• To collaborate with the finance executive management by acting as the liaison with external auditors (AGSA).
• To ensure that the Internal Audit structure is aligned with the requirement of NSFAS business.
• To ensure that Internal Audit strategic plans are aligned with the enterprise-wide risk management plan.
• To appraise the effectiveness of the risk management department of the scheme.
• To serve as a member of the Audit Committee and MANCO structures of the organisation.
People Management & Ethical Leadership
• To participate in the attraction, selection and orientation of Audit people in line with EE targets.
• To train and workshop direct reports on new strategic developments in the department (all Internal Audit Staff)
• To lead departmental teams to achieve departmental objectives and expectations.
• To set, control and report on key performance areas and performance contracts for the department.
• To coach, mentor and train the team and develop reports for performance improvement, career progression and recognition purposes for all Audit Staff
• To effective implementation of Performance Management System in accordance with organisational policy and procedures
• To lead and manage the individual performance contracting and review process for the department.
• To lead and manage disciplinary matters of the department related to performance and conduct issues.
Stakeholder Management & Relationships.
• To establish efficiency channels and databases to resolve stakeholder queries and complaints.
• To collaborate with other departments to satisfy other priority stakeholders
• To engage stakeholders on matters of interest and influence.
• To initiate awareness of the Internal Audit function within the organisation and other stakeholders through client engagements
• To provide support to strategic stakeholders in the achievement of their strategic objectives through the implementation of governance, risk management and internal controls.
• To promote partnerships with relevant customers and stakeholders and manage overall perceptions on the internal audit function.
• To engage in complex networking strategies with a diverse population of customers and stakeholders.
Project Management & Leadership
• To initiate, plan and implement projects to address identified needs as per the core business strategy.
• To compile project reports on the completion of the project to evaluate return on investment.
Budget optimisation
• To forecast for departmental core administration activities and projects.
• To manage expenditure in line with core activities and projects.
Compliance Monitoring & Evaluation
• To maintaining compliance and monitoring tools to ensure compliance with the IA methodology and IIA Standards (International Professional Practices Framework (IPPF)).
• To execute responsibilities as per PFMA no 1 of 1999
• To steering the organisation to achieve good corporate governance by ensuring that the internal audit goals and objectives are aligned with organisation's strategic goals, value-added support to business management and processes, liaison with institutions and related governing bodies, and query management resolutions for all audit issues.
Information & Knowledge Management
• To collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• To develop reports on the Internal Audit value chain practices to the Executive Management, Office of the CEO, Board Sub-Committee, and the Board.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF 8 Audit Qualification and a recognised audit-related professional qualification (i.e., CIA, or CA(SA))
• Computer literacy – Intermediate MS Package Suite
• Knowledge of PFMA and Public Entity standards
• Knowledge of the Higher Education sector, the NSFAS Act, NCA and the PFMA.
• Middle management experience with multiple teams
• 15 years’ experience in Internal Audit Management of which 5 years must be at the senior management level.
• Registration with a professional body essential
• Knowledge of governance, risk, and organisational performance management principles.
• Experience in liaising with various stakeholders
• Knowledge of Higher Education policy imperatives and development requirements.
• Experience in managing a unit and/or department.
• Experience in developing a public sector strategy and business plan.
• Experience in a public institution or funding organisation or banking institution.
• Experience in policy development and implementation
Advantageous
• NQF Level 9 Qualification in the relevant field in terms of internal auditing
• CIA or relevant professional qualification
• Computer literacy – Advanced MS Package Suite
Skill and Competencies:
• Stress tolerance.
• Interpersonal relationships.
• Leadership.
• Persistence.
• Independence.
• Strategic and visionary leadership.
• Resource management, including people and performance management.
• Building interpersonal relationships.
• Decision-making and problem-solving.
• Building strategic alliances and partnerships.
• Emotional maturity
• Political sensitivity
• Transformation and change leadership
• Systems & Flexible thinking
• Diplomatic sensitivity.
• Persuasion & Negotiating.
• Business knowledge
• Strategic thinking
• Resilience.
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
The following vacancy exists at NSFAS in Cape Town.
CHIEF AUDIT EXECUTIVE
Type & Grade: 5 Years Fixed term Contract, E4-F1
Vacancy No: 13 of 2023/24
Department & Unit: Core Business, Quality Assurance
POSITION OVERVIEW:
To develop and lead the Internal Audit strategy and teams in overseeing the value chain, which includes amongst others, the management of the in-house Internal Audit Department to fulfil the purpose, role and responsibilities as established in the Audit Charter
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To design and lead the overall departmental policy, systems, business processes and procedures.
• To design, develop and maintain relevant policies & procedures for the effective functioning of Internal Audit
• To conduct internal and external research and benchmarking on auditing standards and operations.
• To ensure communication and implementation of policies and associated business processes and procedures.
• To review the Internal Audit Charter that reflects the scope, responsibility, and authority.
Core Strategic Objectives Development & Design Development
• To develop and ensure the implementation of the strategy for the department/section including the Internal Audit Charter.
• To participate in the realisation of organisational strategy, objectives and expectations.
• To develop and review key performance indicators (KPIs) and operational plans for the department.
• To develop a 3-Year Rolling Internal Audit Plan and review the Internal Audit Strategy and Annual Performance Plans.
• To collaborate with the Legal, Risk & Compliance executive to strengthen the organisation’s overall objectives and success.
• To develop the specifications for any external assistance required (for example, IT internal audits and institutional audits).
• To collaborate with the finance executive management by acting as the liaison with external auditors (AGSA).
• To ensure that the Internal Audit structure is aligned with the requirement of NSFAS business.
• To ensure that Internal Audit strategic plans are aligned with the enterprise-wide risk management plan.
• To appraise the effectiveness of the risk management department of the scheme.
• To serve as a member of the Audit Committee and MANCO structures of the organisation.
People Management & Ethical Leadership
• To participate in the attraction, selection and orientation of Audit people in line with EE targets.
• To train and workshop direct reports on new strategic developments in the department (all Internal Audit Staff)
• To lead departmental teams to achieve departmental objectives and expectations.
• To set, control and report on key performance areas and performance contracts for the department.
• To coach, mentor and train the team and develop reports for performance improvement, career progression and recognition purposes for all Audit Staff
• To effective implementation of Performance Management System in accordance with organisational policy and procedures
• To lead and manage the individual performance contracting and review process for the department.
• To lead and manage disciplinary matters of the department related to performance and conduct issues.
Stakeholder Management & Relationships.
• To establish efficiency channels and databases to resolve stakeholder queries and complaints.
• To collaborate with other departments to satisfy other priority stakeholders
• To engage stakeholders on matters of interest and influence.
• To initiate awareness of the Internal Audit function within the organisation and other stakeholders through client engagements
• To provide support to strategic stakeholders in the achievement of their strategic objectives through the implementation of governance, risk management and internal controls.
• To promote partnerships with relevant customers and stakeholders and manage overall perceptions on the internal audit function.
• To engage in complex networking strategies with a diverse population of customers and stakeholders.
Project Management & Leadership
• To initiate, plan and implement projects to address identified needs as per the core business strategy.
• To compile project reports on the completion of the project to evaluate return on investment.
Budget optimisation
• To forecast for departmental core administration activities and projects.
• To manage expenditure in line with core activities and projects.
Compliance Monitoring & Evaluation
• To maintaining compliance and monitoring tools to ensure compliance with the IA methodology and IIA Standards (International Professional Practices Framework (IPPF)).
• To execute responsibilities as per PFMA no 1 of 1999
• To steering the organisation to achieve good corporate governance by ensuring that the internal audit goals and objectives are aligned with organisation's strategic goals, value-added support to business management and processes, liaison with institutions and related governing bodies, and query management resolutions for all audit issues.
Information & Knowledge Management
• To collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• To develop reports on the Internal Audit value chain practices to the Executive Management, Office of the CEO, Board Sub-Committee, and the Board.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF 8 Audit Qualification and a recognised audit-related professional qualification (i.e., CIA, or CA(SA))
• Computer literacy – Intermediate MS Package Suite
• Knowledge of PFMA and Public Entity standards
• Knowledge of the Higher Education sector, the NSFAS Act, NCA and the PFMA.
• Middle management experience with multiple teams
• 15 years’ experience in Internal Audit Management of which 5 years must be at the senior management level.
• Registration with a professional body essential
• Knowledge of governance, risk, and organisational performance management principles.
• Experience in liaising with various stakeholders
• Knowledge of Higher Education policy imperatives and development requirements.
• Experience in managing a unit and/or department.
• Experience in developing a public sector strategy and business plan.
• Experience in a public institution or funding organisation or banking institution.
• Experience in policy development and implementation
Advantageous
• NQF Level 9 Qualification in the relevant field in terms of internal auditing
• CIA or relevant professional qualification
• Computer literacy – Advanced MS Package Suite
Skill and Competencies:
• Stress tolerance.
• Interpersonal relationships.
• Leadership.
• Persistence.
• Independence.
• Strategic and visionary leadership.
• Resource management, including people and performance management.
• Building interpersonal relationships.
• Decision-making and problem-solving.
• Building strategic alliances and partnerships.
• Emotional maturity
• Political sensitivity
• Transformation and change leadership
• Systems & Flexible thinking
• Diplomatic sensitivity.
• Persuasion & Negotiating.
• Business knowledge
• Strategic thinking
• Resilience.
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
The following vacancy exists at NSFAS in Cape Town.
STUDENT ACCOUNTS TYPE & GRADE PERMANENT, D2
Vacancy No: 10 of 2023/24
Department & Unit: Core Business, Application Support
POSITION OVERVIEW:
To manage and review the application of the NSFAS student funding criteria through verification of registration claims. Effective and Efficient resolution of exceptions and validation of student accounts. Review all data involved in the student funding value chain
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the review, development, and management of the NSFAS policy(ies), guidelines, and procedures for student verification records and account management.
Core Strategic Objectives Development
• To contribute to the review and facilitate the development of the student account management unit operational strategy, and operational plans for the effective and efficient running of the unit.
• To ensure that verification and maintenance of student accounts in accordance with the NSFAS operating procedures.
• To ensure registration claims adhere to funding rules and comply with internal data integrity standards and protocols.
• To provide input to the internal core business calendar that supports the development of core business solutions.
• To proactively manage all exceptions in the student funding value chain.
• To produce analytical reports that will provide trends and inform policy on student funding.
• To manage data set-up requirements for Core Business
• To manage the student off-boarding process.
• To oversee the student adjustment process in the maintenance of student accounts.
• To provide input to the final reporting process in the closure of student accounts.
People Management & Ethical Leadership
• To manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
• To delegate applications support programmes to relevant subunits employees for implementation.
• To lead and manage the unit team to achieve the set and agreed programmes.
• To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• To lead and manage the individual performance contracting and review process for subunits.
• To lead and manage all disciplinary matters of subunits related to performance and conduct issues
Stakeholder Management & Relationships.
• To work with internal stakeholders to optimize the student account management process for NSFAS beneficiaries.
• To manage our external stakeholders service level agreements in connection with outsourced work relating to students’ account management process.
• To manage external stakeholder expectations and provide feedback on student claims.
Project Management & Leadership
• To manage and supervise the projects to address identified needs as per the student account management strategy.
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
• To lead and provide unit’s input to the projects affecting student account management.
Budget optimisation
• To budget forecast for student account management plans, activities, and projects
• To manage expenditure in line with student account management activities and projects.
• To manage payment of student account service providers in line with institutions’ verified registration details
• To plan and efficiently manage the budget allocation and resources assigned to the unit for the benefit of the exceptional student experience.
Risk, Compliance Monitoring & Evaluation
• To use standard reporting templates and tools and make recommendations for improvements over time.
• To monitor compliance of section and direct reports with compliance needs of the APP service unit plans.
• To submit performance and compliance reports timeously and to required standards.
• To develop and comprehensive report system for the unit that considers all operational aspects.
• To manage risk within the student account management unit.
• To provide regular management reports on the applications and evaluation processes.
Information & Knowledge Management
• To collaborate with stakeholders to build internal systems that enable the management of data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• To report on and account for unit strategic KPIs progress, the unit operational plan progress, strategic stakeholders’ issues and interventions management, on internal and external audit and risk and any other work in the mandate of the ongoing student support unit
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 in Commercial, accounting, information systems analysis or Management Sciences fields
• Computer literacy – Intermediate MS Package Suite
• Driver’s License
• 10 years minimum experience in financial management, 5 years at management level.
• Experience in financial systems and accounting, demonstrated ability in operational processes.
• Experience within the public sector.
• Experience in data analysis of key problem areas to assist in root cause analysis.
• Knowledge of the Higher Education sector, the NSFAS Act, NCA and the PFMA.
Preferred:
• NQF Level 8 plus in Commercial or Management Sciences
Skill and Competencies:
• Presentation Skills
• Analytical thinking
• Problem-solving skills
• Decision-making skills
• Negotiation skills
• People Management
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS is committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
The following vacancy exists at NSFAS in Cape Town.
STUDENT ACCOUNTS TYPE & GRADE PERMANENT, D2
Vacancy No: 10 of 2023/24
Department & Unit: Core Business, Application Support
POSITION OVERVIEW:
To manage and review the application of the NSFAS student funding criteria through verification of registration claims. Effective and Efficient resolution of exceptions and validation of student accounts. Review all data involved in the student funding value chain
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the review, development, and management of the NSFAS policy(ies), guidelines, and procedures for student verification records and account management.
Core Strategic Objectives Development
• To contribute to the review and facilitate the development of the student account management unit operational strategy, and operational plans for the effective and efficient running of the unit.
• To ensure that verification and maintenance of student accounts in accordance with the NSFAS operating procedures.
• To ensure registration claims adhere to funding rules and comply with internal data integrity standards and protocols.
• To provide input to the internal core business calendar that supports the development of core business solutions.
• To proactively manage all exceptions in the student funding value chain.
• To produce analytical reports that will provide trends and inform policy on student funding.
• To manage data set-up requirements for Core Business
• To manage the student off-boarding process.
• To oversee the student adjustment process in the maintenance of student accounts.
• To provide input to the final reporting process in the closure of student accounts.
People Management & Ethical Leadership
• To manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
• To delegate applications support programmes to relevant subunits employees for implementation.
• To lead and manage the unit team to achieve the set and agreed programmes.
• To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• To lead and manage the individual performance contracting and review process for subunits.
• To lead and manage all disciplinary matters of subunits related to performance and conduct issues
Stakeholder Management & Relationships.
• To work with internal stakeholders to optimize the student account management process for NSFAS beneficiaries.
• To manage our external stakeholders service level agreements in connection with outsourced work relating to students’ account management process.
• To manage external stakeholder expectations and provide feedback on student claims.
Project Management & Leadership
• To manage and supervise the projects to address identified needs as per the student account management strategy.
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
• To lead and provide unit’s input to the projects affecting student account management.
Budget optimisation
• To budget forecast for student account management plans, activities, and projects
• To manage expenditure in line with student account management activities and projects.
• To manage payment of student account service providers in line with institutions’ verified registration details
• To plan and efficiently manage the budget allocation and resources assigned to the unit for the benefit of the exceptional student experience.
Risk, Compliance Monitoring & Evaluation
• To use standard reporting templates and tools and make recommendations for improvements over time.
• To monitor compliance of section and direct reports with compliance needs of the APP service unit plans.
• To submit performance and compliance reports timeously and to required standards.
• To develop and comprehensive report system for the unit that considers all operational aspects.
• To manage risk within the student account management unit.
• To provide regular management reports on the applications and evaluation processes.
Information & Knowledge Management
• To collaborate with stakeholders to build internal systems that enable the management of data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• To report on and account for unit strategic KPIs progress, the unit operational plan progress, strategic stakeholders’ issues and interventions management, on internal and external audit and risk and any other work in the mandate of the ongoing student support unit
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 in Commercial, accounting, information systems analysis or Management Sciences fields
• Computer literacy – Intermediate MS Package Suite
• Driver’s License
• 10 years minimum experience in financial management, 5 years at management level.
• Experience in financial systems and accounting, demonstrated ability in operational processes.
• Experience within the public sector.
• Experience in data analysis of key problem areas to assist in root cause analysis.
• Knowledge of the Higher Education sector, the NSFAS Act, NCA and the PFMA.
Preferred:
• NQF Level 8 plus in Commercial or Management Sciences
Skill and Competencies:
• Presentation Skills
• Analytical thinking
• Problem-solving skills
• Decision-making skills
• Negotiation skills
• People Management
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS is committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
The following vacancy exists at NSFAS in Cape Town.
STUDENT ACCOUNTS TYPE & GRADE PERMANENT, D2
Vacancy No: 10 of 2023/24
Department & Unit: Core Business, Application Support
POSITION OVERVIEW:
To manage and review the application of the NSFAS student funding criteria through verification of registration claims. Effective and Efficient resolution of exceptions and validation of student accounts. Review all data involved in the student funding value chain
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the review, development, and management of the NSFAS policy(ies), guidelines, and procedures for student verification records and account management.
Core Strategic Objectives Development
• To contribute to the review and facilitate the development of the student account management unit operational strategy, and operational plans for the effective and efficient running of the unit.
• To ensure that verification and maintenance of student accounts in accordance with the NSFAS operating procedures.
• To ensure registration claims adhere to funding rules and comply with internal data integrity standards and protocols.
• To provide input to the internal core business calendar that supports the development of core business solutions.
• To proactively manage all exceptions in the student funding value chain.
• To produce analytical reports that will provide trends and inform policy on student funding.
• To manage data set-up requirements for Core Business
• To manage the student off-boarding process.
• To oversee the student adjustment process in the maintenance of student accounts.
• To provide input to the final reporting process in the closure of student accounts.
People Management & Ethical Leadership
• To manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
• To delegate applications support programmes to relevant subunits employees for implementation.
• To lead and manage the unit team to achieve the set and agreed programmes.
• To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• To lead and manage the individual performance contracting and review process for subunits.
• To lead and manage all disciplinary matters of subunits related to performance and conduct issues
Stakeholder Management & Relationships.
• To work with internal stakeholders to optimize the student account management process for NSFAS beneficiaries.
• To manage our external stakeholders service level agreements in connection with outsourced work relating to students’ account management process.
• To manage external stakeholder expectations and provide feedback on student claims.
Project Management & Leadership
• To manage and supervise the projects to address identified needs as per the student account management strategy.
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
• To lead and provide unit’s input to the projects affecting student account management.
Budget optimisation
• To budget forecast for student account management plans, activities, and projects
• To manage expenditure in line with student account management activities and projects.
• To manage payment of student account service providers in line with institutions’ verified registration details
• To plan and efficiently manage the budget allocation and resources assigned to the unit for the benefit of the exceptional student experience.
Risk, Compliance Monitoring & Evaluation
• To use standard reporting templates and tools and make recommendations for improvements over time.
• To monitor compliance of section and direct reports with compliance needs of the APP service unit plans.
• To submit performance and compliance reports timeously and to required standards.
• To develop and comprehensive report system for the unit that considers all operational aspects.
• To manage risk within the student account management unit.
• To provide regular management reports on the applications and evaluation processes.
Information & Knowledge Management
• To collaborate with stakeholders to build internal systems that enable the management of data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• To report on and account for unit strategic KPIs progress, the unit operational plan progress, strategic stakeholders’ issues and interventions management, on internal and external audit and risk and any other work in the mandate of the ongoing student support unit
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 in Commercial, accounting, information systems analysis or Management Sciences fields
• Computer literacy – Intermediate MS Package Suite
• Driver’s License
• 10 years minimum experience in financial management, 5 years at management level.
• Experience in financial systems and accounting, demonstrated ability in operational processes.
• Experience within the public sector.
• Experience in data analysis of key problem areas to assist in root cause analysis.
• Knowledge of the Higher Education sector, the NSFAS Act, NCA and the PFMA.
Preferred:
• NQF Level 8 plus in Commercial or Management Sciences
Skill and Competencies:
• Presentation Skills
• Analytical thinking
• Problem-solving skills
• Decision-making skills
• Negotiation skills
• People Management
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS is committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
The following vacancy exists at NSFAS in Cape Town.
STUDENT ACCOUNTS TYPE & GRADE PERMANENT, D2
Vacancy No: 10 of 2023/24
Department & Unit: Core Business, Application Support
POSITION OVERVIEW:
To manage and review the application of the NSFAS student funding criteria through verification of registration claims. Effective and Efficient resolution of exceptions and validation of student accounts. Review all data involved in the student funding value chain
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the review, development, and management of the NSFAS policy(ies), guidelines, and procedures for student verification records and account management.
Core Strategic Objectives Development
• To contribute to the review and facilitate the development of the student account management unit operational strategy, and operational plans for the effective and efficient running of the unit.
• To ensure that verification and maintenance of student accounts in accordance with the NSFAS operating procedures.
• To ensure registration claims adhere to funding rules and comply with internal data integrity standards and protocols.
• To provide input to the internal core business calendar that supports the development of core business solutions.
• To proactively manage all exceptions in the student funding value chain.
• To produce analytical reports that will provide trends and inform policy on student funding.
• To manage data set-up requirements for Core Business
• To manage the student off-boarding process.
• To oversee the student adjustment process in the maintenance of student accounts.
• To provide input to the final reporting process in the closure of student accounts.
People Management & Ethical Leadership
• To manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
• To delegate applications support programmes to relevant subunits employees for implementation.
• To lead and manage the unit team to achieve the set and agreed programmes.
• To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• To lead and manage the individual performance contracting and review process for subunits.
• To lead and manage all disciplinary matters of subunits related to performance and conduct issues
Stakeholder Management & Relationships.
• To work with internal stakeholders to optimize the student account management process for NSFAS beneficiaries.
• To manage our external stakeholders service level agreements in connection with outsourced work relating to students’ account management process.
• To manage external stakeholder expectations and provide feedback on student claims.
Project Management & Leadership
• To manage and supervise the projects to address identified needs as per the student account management strategy.
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
• To lead and provide unit’s input to the projects affecting student account management.
Budget optimisation
• To budget forecast for student account management plans, activities, and projects
• To manage expenditure in line with student account management activities and projects.
• To manage payment of student account service providers in line with institutions’ verified registration details
• To plan and efficiently manage the budget allocation and resources assigned to the unit for the benefit of the exceptional student experience.
Risk, Compliance Monitoring & Evaluation
• To use standard reporting templates and tools and make recommendations for improvements over time.
• To monitor compliance of section and direct reports with compliance needs of the APP service unit plans.
• To submit performance and compliance reports timeously and to required standards.
• To develop and comprehensive report system for the unit that considers all operational aspects.
• To manage risk within the student account management unit.
• To provide regular management reports on the applications and evaluation processes.
Information & Knowledge Management
• To collaborate with stakeholders to build internal systems that enable the management of data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• To report on and account for unit strategic KPIs progress, the unit operational plan progress, strategic stakeholders’ issues and interventions management, on internal and external audit and risk and any other work in the mandate of the ongoing student support unit
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 in Commercial, accounting, information systems analysis or Management Sciences fields
• Computer literacy – Intermediate MS Package Suite
• Driver’s License
• 10 years minimum experience in financial management, 5 years at management level.
• Experience in financial systems and accounting, demonstrated ability in operational processes.
• Experience within the public sector.
• Experience in data analysis of key problem areas to assist in root cause analysis.
• Knowledge of the Higher Education sector, the NSFAS Act, NCA and the PFMA.
Preferred:
• NQF Level 8 plus in Commercial or Management Sciences
Skill and Competencies:
• Presentation Skills
• Analytical thinking
• Problem-solving skills
• Decision-making skills
• Negotiation skills
• People Management
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of three contactable referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS is committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
The following vacancy exists at NSFAS in Cape Town.
SENIOR MANAGER: DATA MANAGEMENT SERVICES
Type & Grade: Permanent, D4
Vacancy No: 14 of 2023/24
Department & Unit: ICT, Data Management
POSITION OVERVIEW:
The purpose of the job is to guide the organization with matters relating to data, including master data, business intelligence, advanced analytics, information management, current state analysis and design of the future data architecture, data correction, data quality and data processes
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the development and management of the NSFAS Data ICT policy(ies), guidelines, and procedures across multiple ICT operations department disciplines in line with the student-centric model.
• To manage the processes of the regionalisation of operations, queries management, stoppages, and termination to maximise the ICT Operations experience.
• To manage the maximisation of ICT Operations expectations with the NSFAS ongoing support programmes.
• To manage the stakeholder challenges that emanate from the ongoing ICT Operations support
• To manage and develop instruments to track the implementation of the ongoing ICT Operations support programmes.
• To translate vague (tacit) information into useful.
Core Strategic Objectives Development & Design Development
• To develop and implement real-time data quality assurance processes and procedures.
• To perform data cleaning and log data queries for investigation.
• To set the strategy and lead a team of BI analysts to execute the design, development, and maintenance of metrics, reports, analyses, and dashboards to drive and track the performance of key business decisions for enterprise reporting at scale.
• To support delivery and definition of new portfolio/enterprise-level metrics and reporting, working with the rest of the Data Platform to define requirements for data warehouse enhancements if necessary.
• To lead the Data management Services team in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters, or contracts.
• To manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses.
• To serve as Subject Matter Expert (SME) on data management agenda
• To institutionalize high-quality data collection, management, and quality assurance systems and processes.
• To organize and lead a data and analytics centre of excellence, and constantly improve the organization’s capacity to develop insights with advanced analytics.
• To oversee the integration and staging of data, and the development and maintenance of the data lakes, data warehouse and data marts, for use by analysts throughout the organization.
People Management & Ethical Leadership
• Manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
• Delegate ongoing ICT support programmes to relevant subunits for implementation
• Lead and manage the unit team to achieve the set and agreed programmes.
• Direct, inspire, coach and mentor subordinates to deliver quality ICT programmes in line with NSFAS Values
• Lead and manage the individual performance contracting and review process for subunits.
• Lead and manage all disciplinary matters of subunits related to performance and conduct issues.
Stakeholder Management & Relationships.
• To oversee the utilisation and implementation of the ongoing ICT Operations, support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
• To collaborate with internal stakeholders to enable the ongoing ICT Operations support programmes.
• To manage and delegate the sharing of accurate and reliable data and information to ongoing ICT Operations support units and institutions of higher learning.
• To manage the Publication and updating of the details of NSFAS ongoing ICT Operations support.
• To engage with clients and external stakeholders to understand the impact of NSFAS processes and recommend improvements.
• To develop long-term stakeholder relationships with partners, the education sector, Government departments and the Banking industry.
• To liaise and actively collaborate with other internal NSFAS departments and other service unit with the use of Operational Level Agreements.
Project Management & Leadership
• To manage and supervise the projects to address identified needs as per the ongoing ICT support strategy.
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
• To develop project SLAs for Service Providers, manage their contracts and review on a regular basis their performance.
Budget optimisation
• To forecast for ICT activities and projects.
• To control expenditure in line with ICT activities and projects
• To manage payment of ongoing ICT Operations support service providers
• To review and recommend the ongoing ICT Operations support payments.
Risk, Compliance Monitoring & Evaluation
• To lead and manage the plans and processes of verification, compliance, registration, and deregistration data to support the mandate of the ongoing ICT Operations support with legislation.
• To lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures.
• To analyse and improve the audit, risk, and compliance outlook.
• To lead and manage the implementational audit plan.
• To control by ensuring conformance to the plans and checking performance progress against the set goals and objectives and acting to correct deviations from standards.
• To develop and submit performance and compliance reports timeously and to the correct standard.
• To maintain compliance, consistency and take corrective action where necessary.
Information & Knowledge Management
• To collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
• To gather feedback to understand people performance gaps and recommend training to bridge the gap.
Reporting & Accountability
• To report on and account for the ICT strategic KPIs progress, the ICT operational plan progress, the strategic stakeholders’ issues and interventions management, the internal and external audit and risk and any other work in the mandate of the ongoing ICT Operations support unit.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 in Technology, Information Systems, or similar qualification
• Minimum of 10 years of ICT experience, of which at least 5 Years’ must have been in a specialist role involving data management/ data architectures/ computer programming.
• Proven experience in leading and directing complex and large data-related projects.
• Demonstrate ability in relating the management/use of data to business value and operations.
• Experience in overseeing the design, implementation, and maintenance of data processes with embedded governance and control
• Experience in providing direction to data architecture design and implementation projects, including business intelligence.
• Experience in managing data-related risk effectively.
• Knowledge of the Public Financial Management Act.
• Data Analytics and treatment of big data
• Experience in industry standards, regulations, and guidelines in database warehousing and other relevant systems.
• Experience in SAS or SQL; R, Python, PowerBI, Google Analytics, AWS Data Analytics, Azure Data Analytics
• Experience in information security practices and available security software packages
• Data Management, Analysis and Design- Experience of programming in SQL, structured query language, and other common programming languages
• Experience in domain structures, user authentication, and digital signatures
• Experience in relational databases
• Experience in data administration, design, and architecture
• Knowledge of data governance, policies, and procedures
• Preferred:
• Experience in both the financial service and government sectors.
• Exposure to the higher education sector
Preferred
• Honours’ degree in Information Systems, or similar qualification
Skill and Competencies:
• Analytical thinking
• Problem-solving
• Attention to detail.
• Leadership skills
• Report writing skills.
• Decision making skills.
• Planning skills
• Interpersonal Skills
• Adapt to changing environment.
• Stakeholder management
• Customer management.
• Project management skills
• Organisational skills
• Communication skills
• Values driven
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of at least three contactable professional referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
The following vacancy exists at NSFAS in Cape Town.
SENIOR MANAGER: DATA MANAGEMENT SERVICES
Type & Grade: Permanent, D4
Vacancy No: 14 of 2023/24
Department & Unit: ICT, Data Management
POSITION OVERVIEW:
The purpose of the job is to guide the organization with matters relating to data, including master data, business intelligence, advanced analytics, information management, current state analysis and design of the future data architecture, data correction, data quality and data processes
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the development and management of the NSFAS Data ICT policy(ies), guidelines, and procedures across multiple ICT operations department disciplines in line with the student-centric model.
• To manage the processes of the regionalisation of operations, queries management, stoppages, and termination to maximise the ICT Operations experience.
• To manage the maximisation of ICT Operations expectations with the NSFAS ongoing support programmes.
• To manage the stakeholder challenges that emanate from the ongoing ICT Operations support
• To manage and develop instruments to track the implementation of the ongoing ICT Operations support programmes.
• To translate vague (tacit) information into useful.
Core Strategic Objectives Development & Design Development
• To develop and implement real-time data quality assurance processes and procedures.
• To perform data cleaning and log data queries for investigation.
• To set the strategy and lead a team of BI analysts to execute the design, development, and maintenance of metrics, reports, analyses, and dashboards to drive and track the performance of key business decisions for enterprise reporting at scale.
• To support delivery and definition of new portfolio/enterprise-level metrics and reporting, working with the rest of the Data Platform to define requirements for data warehouse enhancements if necessary.
• To lead the Data management Services team in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters, or contracts.
• To manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses.
• To serve as Subject Matter Expert (SME) on data management agenda
• To institutionalize high-quality data collection, management, and quality assurance systems and processes.
• To organize and lead a data and analytics centre of excellence, and constantly improve the organization’s capacity to develop insights with advanced analytics.
• To oversee the integration and staging of data, and the development and maintenance of the data lakes, data warehouse and data marts, for use by analysts throughout the organization.
People Management & Ethical Leadership
• Manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
• Delegate ongoing ICT support programmes to relevant subunits for implementation
• Lead and manage the unit team to achieve the set and agreed programmes.
• Direct, inspire, coach and mentor subordinates to deliver quality ICT programmes in line with NSFAS Values
• Lead and manage the individual performance contracting and review process for subunits.
• Lead and manage all disciplinary matters of subunits related to performance and conduct issues.
Stakeholder Management & Relationships.
• To oversee the utilisation and implementation of the ongoing ICT Operations, support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
• To collaborate with internal stakeholders to enable the ongoing ICT Operations support programmes.
• To manage and delegate the sharing of accurate and reliable data and information to ongoing ICT Operations support units and institutions of higher learning.
• To manage the Publication and updating of the details of NSFAS ongoing ICT Operations support.
• To engage with clients and external stakeholders to understand the impact of NSFAS processes and recommend improvements.
• To develop long-term stakeholder relationships with partners, the education sector, Government departments and the Banking industry.
• To liaise and actively collaborate with other internal NSFAS departments and other service unit with the use of Operational Level Agreements.
Project Management & Leadership
• To manage and supervise the projects to address identified needs as per the ongoing ICT support strategy.
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
• To develop project SLAs for Service Providers, manage their contracts and review on a regular basis their performance.
Budget optimisation
• To forecast for ICT activities and projects.
• To control expenditure in line with ICT activities and projects
• To manage payment of ongoing ICT Operations support service providers
• To review and recommend the ongoing ICT Operations support payments.
Risk, Compliance Monitoring & Evaluation
• To lead and manage the plans and processes of verification, compliance, registration, and deregistration data to support the mandate of the ongoing ICT Operations support with legislation.
• To lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures.
• To analyse and improve the audit, risk, and compliance outlook.
• To lead and manage the implementational audit plan.
• To control by ensuring conformance to the plans and checking performance progress against the set goals and objectives and acting to correct deviations from standards.
• To develop and submit performance and compliance reports timeously and to the correct standard.
• To maintain compliance, consistency and take corrective action where necessary.
Information & Knowledge Management
• To collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
• To gather feedback to understand people performance gaps and recommend training to bridge the gap.
Reporting & Accountability
• To report on and account for the ICT strategic KPIs progress, the ICT operational plan progress, the strategic stakeholders’ issues and interventions management, the internal and external audit and risk and any other work in the mandate of the ongoing ICT Operations support unit.
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 7 in Technology, Information Systems, or similar qualification
• Minimum of 10 years of ICT experience, of which at least 5 Years’ must have been in a specialist role involving data management/ data architectures/ computer programming.
• Proven experience in leading and directing complex and large data-related projects.
• Demonstrate ability in relating the management/use of data to business value and operations.
• Experience in overseeing the design, implementation, and maintenance of data processes with embedded governance and control
• Experience in providing direction to data architecture design and implementation projects, including business intelligence.
• Experience in managing data-related risk effectively.
• Knowledge of the Public Financial Management Act.
• Data Analytics and treatment of big data
• Experience in industry standards, regulations, and guidelines in database warehousing and other relevant systems.
• Experience in SAS or SQL; R, Python, PowerBI, Google Analytics, AWS Data Analytics, Azure Data Analytics
• Experience in information security practices and available security software packages
• Data Management, Analysis and Design- Experience of programming in SQL, structured query language, and other common programming languages
• Experience in domain structures, user authentication, and digital signatures
• Experience in relational databases
• Experience in data administration, design, and architecture
• Knowledge of data governance, policies, and procedures
• Preferred:
• Experience in both the financial service and government sectors.
• Exposure to the higher education sector
Preferred
• Honours’ degree in Information Systems, or similar qualification
Skill and Competencies:
• Analytical thinking
• Problem-solving
• Attention to detail.
• Leadership skills
• Report writing skills.
• Decision making skills.
• Planning skills
• Interpersonal Skills
• Adapt to changing environment.
• Stakeholder management
• Customer management.
• Project management skills
• Organisational skills
• Communication skills
• Values driven
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of at least three contactable professional referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “
The following vacancy exists at NSFAS in Cape Town.
SENIOR MANAGER: QUALITY ASSURANCE
Type & Grade: Permanent, D4
Vacancy No: 12 of 2023/24
Department & Unit: Core Business, Quality Assurance
POSITION OVERVIEW:
To develop and maintain the highest quality standard, governance protocols and measures for the Core Business unit processes and procedures that relate to student account management in Applications Support, Student Support, and Value-added Services.
RESPONSIBILITIES:
Policy, Systems & Procedure Development
• To participate in the development, assessment, monitoring, management and review of the quality assurance policy and standard operating procedures/guidelines.
• To quality assure the review processes for the Application Support, Student Support and Value-added Services.
• To review the business processes for the student funding value chain and business rules required to inform the strategic stance of the organisation and inform system development.
• To manage the consultative process for the policy and guidelines to affected stakeholders.
Core Strategic Objectives Development
• To use the QA insights to support the development of long-term planning and reviewing of core business standards and processes with the aim of realising desired levels of efficiency and effectiveness.
• To manage the development, assessment, protection, monitoring and compliance requirements of all desirable or planned quality standards.
• To manage and ensure consistency in operational processes for each performance area in the operations student value chain.
• To monitor and ensure the resolutions of issues raised during or affecting the student funding process.
• To develop an operational processes framework in line with industry quality standards and advise on best implementation mechanisms.
• To validate sampled student funding value chain and ensure that set standards, procedures and policies are adhered to as per the NSFAS funding policy.
• To contribute towards continuous improvement initiatives along the processes, systems, and skills within Core Business.
• To perform a risk assessment on query handling mechanisms for students’ or institutions’ positive experiences.
• To lead business requirements in support of business cases, proposed projects, and systems requirements solutions.
• To coordinate the reporting on Core Business KPIs
• To identify systems and people training systems interventions and create awareness of quality cost optimisation for Core Business
People Management & Ethical Leadership
• To manage and/or delegate in the recruitment and selection of unit vacancies in line with EE targets.
• To delegate QA activities to subordinates for implementation where applicable.
• To lead and manage the unit team to achieve the set and agreed programmes.
• To direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
• To lead and manage the individual performance contracting and review process for subordinates.
• To lead and manage all disciplinary matters of subordinates related to performance and conduct issues.
Stakeholder Management & Relationships.
• To actively engage stakeholders for information-sharing purposes and resolution of issues emerging from the QA findings and trends Manage the service level agreement process.
• To manage the performance of the service providers through performance assessment reporting and other techniques.
• To manage the QA utilisation process and accurate storage, recording, monitoring and disposal of assets in conjunction with end-user departments.
• To manage the relationship with other departments on matters affecting Core Business governance and risk interface.
Project Management & Leadership
• To manage and supervise QA projects and their associated objective delivery to drive improvements, improve efficiency and reduce complaints.
• To analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.
• To use QA principles to represent student perspectives, champion change management and improvements.
Budget optimisation
• To forecast for unit core administration activities and projects.
• To spend in line with core activities and projects
• To manage payment of applications support service providers in line with institutions’ verified registration details.
• To review and recommend the applications support payments and recover any overpayments.
Risk, Compliance Monitoring & Evaluation
• To lead and manage the plans and processes of all QA requirements, in accordance with legislative prescripts.
• To lead and manage plans and processes in support of the implementation of identified key controls and establish risk mitigation procedures for Core Business.
• To lead and manage the implementation of the audit plan.
Information & Knowledge Management
• To collaborate with ICT to build systems for Core Business that enable the secure management of QA data obtained from different sources.
• To collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.
Reporting & Accountability
• To report and account on unit strategic KPIs progress, the unit operational plan progress, strategic stakeholders’ issues and interventions management, internal and external audit and risk and any other work in the mandate of the Quality Assurance Unit
DESIRED SKILLS AND EXPERIENCE
Minimum requirements:
• NQF Level 8 in Commercial, information systems, Accounting, auditing, or related fields
• Computer literacy – Intermediate MS Package Suite
• 10 Years’ experience in Quality Assurance or auditing of which 5 should be at the Management level.
• Working knowledge of the QA professional standards and protocols
• Expertise in working with large data and analysis.
Preferred:
• NQF Level 9 in Commercial or related fields
• Computer literacy – Advanced MS Package Suite
• Driver’s License
• 15 Years’ experience in Quality Assurance of which 7 should be at management level.
• Sound knowledge of the QA professional standards and protocols
Skill and Competencies:
• Strategic and visionary
• Project Management
• Interpersonal Skills
• Data Analysis
• Presentation Skills
• Goal orientation skills
• Influential and advocacy
• Systems and IT flair
• Stakeholder Management
REMUNERATION & BENEFITS
PLEASE NOTE
Closing date: 23 June 2023
Remuneration Package: NSFAS offers a Competitive Remuneration Package that is Market-Related.
Total Cost to Company per annum inclusive of all benefits and company contributions.
Interested applicants must complete and submit an Employment Application Form available on the NSFAS website. The form must be supported by a detailed Curriculum Vitae which includes amongst other things the vacancy name/position title you are responding to, copies of academic qualifications, Identity Document, and names of at least three contactable professional referees.
The response must be addressed to the attention of Ms. Fayroes Sherry via the following email address: jobs@nsfas.org.za.
Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes.
For Enquiries please contact: Email: fayroess@nsfas.org.za
The NSFAS does not consider late applications. The NSFAS talent acquisition team only corresponds with Shortlisted Candidates. Should you not hear from the NSFAS talent acquisition team within 2 months from the closing date, please consider your application unsuccessful.
** NSFAS committed to employment equity. Preference will be given to candidates who improve employment equity considerations **
“NSFAS is committed to providing equal opportunities and practicing affirmative action employment. It is our intention to promote representivity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representivity will receive preference. “