MEDIA, INFORMATION & COMMUNICATION TECHNOLOGIES SECTOR EDUCATION & TRAINING AUTHORITY (MICTSETA) VACANCIES

MEDIA, INFORMATION & COMMUNICATION TECHNOLOGIES SECTOR EDUCATION & TRAINING AUTHORITY (MICTSETA)

INTERNAL / EXTERNAL ADVERTISEMENT

ADMINISTRATOR: EDUCATION AND TRAINING QUALITY ASSURANCE
DIVISION: EDUCATION AND TRAINING QUALITY ASSURANCE
REFERENCE NUMBER: ETQA: 16/2025
POSITION: PERMANENT
NUMBER OF VACANCIES AVAILABLE: 1
ALL INCLUSIVE REMUNERATION: TCTC (PER ANNUM): R317 778.00 – R419 013.00

MICT SETA seeks to employ a suitably qualified and competent Administrator ETQA to provide administrative support to the ETQA Division to ensure that all learner records and achievements are quality assured on the Learner Management Database according to laid down policies and procedures.
The successful incumbent will be based at Head Office, in Midrand and will report to the Manager ETQA.

MINIMUM REQUIREMENTS:
• Matric/Grade 12 plus National Diploma (NQF 6) in Administration, Human Resources Development, Public Management, Project Management, Business Management or equivalent
• 1-3 Years in Administration or another relevant field
• A minimum of 3 year’ experience in Skills Development
• Previous SETA experience
• Knowledge of the Skills Development and National Qualifications Framework Act
• Knowledge of the QCTO processes and procedures
• Knowledge of Skills Development policy and regulation
• Knowledge of legislations governing SETAs is advantageous

Other Requirements:
• Familiar with High paced environment
• Be able to work long hours as and when required to do so
• A fast-paced working environment which requires agility with time management
• May be required to travel
• Driver’s License and vehicle

ROLES AND RESPONSIBILITIES
Accreditation administration
• Ensures that all Assessor and Moderator applications and registrations meet QCTO requirements prior to submission to Advisor for verification.
• Provides support on the ETQA administrative system to all stakeholders.
• Receives, records, distributes and tracks all incoming and outgoing correspondence /
• Enhances stakeholder responsiveness by liaising with Assessors and Moderators in regard to results of applications and expiring registrations.
• Provides documentation upon request to stakeholders.
• Monitors Service Provider’s adherence to accreditation requirements.
• Accurately captures Assessor / Moderator application results or re-registrations and provider accreditations on Management Information System (MIS).
• Captures learner achievements immediately following project completion to ensure an accurate and current database.
• Prints and issues certificates within stipulated time period.
• Ensures that Service Providers understand and adhere to certification policies and procedures.
• Maintains the Service Provider details on the Management Information System to ensure accurate and current information.
• Represents MICT SETA at ETQA forums as and when required.

Quality Assurance
• Receives exit moderation from Training Provider after MICT SETA’s external moderation.
• Verifies each learner against the signed spreadsheet received from Advisor: LPD.
• Validates qualifications by checking individual learners against signed verification report.
• Checks information on Management Information System (MIS) further verifies correctness of information.
• Prints certificates and statements of results, embosses and couples the correct certificates and statements of results.
• Submits certificates for signing and scans and uploads onto system for record purposes.
• Contacts Training Providers to advise that certificates are being couriered.
• Courier’s certificates to relevant Training Providers within stipulated time periods.
• Receives ad hoc hard copies of Declaration of Results (DOR) and verifies against results on system uploaded by Service Provider.
• Updates the database of certificates and learner records.
• Liaises with Providers and maintains up-to-date learner information.
• Assists stakeholders on an ad hoc basis in relation to requests for certificates.
• Responds to enquiries relating to certificates by liaising with other internal divisions, if necessary to resolve issues.
• Produces reports on a monthly and quarterly basis.

Registration of Assessors / Moderators and Verification of Learner Results
• Guides applicants on the registration process and completion of required documentation.
• Receives applications and follows up on outstanding documentation in order to complete registration.
• Evaluates and verifies level of experience in line with South African Qualifications Authority (SAQA) requirements for Assessor and Moderator appointments.
• Checks to see that courses offered by MICTSETA have been completed.
• Submits applications to advisor for approval upon completion of site visits.
• Captures approved Assessor and Moderation registrations on Management Information System (MIS).
• Checks that Assessor and Moderation registrations are linked to the correct Service Providers.
• Sends registration letter created by system to applicants.
• Ensures registrations / re - registrations takes place within stipulated time period.
• Files and scans all documentation on ETQA drive for access by colleagues.
• Induct Assessors and Moderators by demonstrating how to upload learners on system.
• Receives Declaration of Results (DOR) and checks against results on system uploaded by Service Provider.
• Checks that results have been moderated and forwards to Advisor to compare to verification report before final approval.

Client Support and Relations
• Assists stakeholders on an ad hoc basis in relation to requests for certificates.
• Responds to enquiries relating to certificates by liaising with other internal divisions, if necessary to resolve issues.
• Respond to routine queries and escalate higher-level requests to the relevant staff in the business unit as required.
• Provide support the stakeholders on the submission of relevant documents as per the MICT SETA Standard Operating Procedures.
• Receive queries from SDP and Learners via email, telephone calls and walk ins.
• Resolve the queries which need not be escalated.
• Escalate queries which are more complex to the Advisor.
• Once feedback is received back from Advisor, replying to response to learner or SDP is provided.
• Log specific issues on database provider system.
• Feedback from addressed back to learner or SDP.
• Promptly attentively respond to customer requests within established parameters and time frames.

General Administration
• Assist with planning and execution of External Integrated Summative Assessments.
• Support the implementation of occupational qualifications.
• File and store departmental documentation in terms of the ETQA Policies and procedure for the SDPs in the portfolio.
• Provide administrative support to the Department.
• Ad hoc venue bookings and minutes taking for ETQA Department.
• Ad hoc travel and accommodation arrangements may be required.

SYSTEM SKILLS:
• Microsoft Office Suite – Intermediate
• Quality Management Systems – Intermediate

VALUES:
• Customer Centricity
• Ethical
• Innovative
• Committed
• Meritocracy
• Collaboration
• Responsiveness
• Communication

FUNCTIONAL COMPETENCIES:
• Legislation Compliance
• Administration and organizational skills
• Quality Management
• Interpersonal skills
• Communication skills (verbal and written)
• Data Management
• Listening skills
• Report Writing
• Time management

BEHAVIOURAL COMPETENCIES:
• Organisational and planning
• Decision making
• Problem solving and analysis
• Results Driven
• Professional
• Interpersonal relations
• Work under pressure
• Listening Skills
• Team Player
• Attentive to detail and accuracy

Application:
Please click the link to apply https://forms.office.com/r/cEdSEzbu3W by no later than 15 June 2025.

Queries may be directed to 010-055-7930.

Should candidates not hear from us within 30 days after the closing date of applications, they should consider their applications unsuccessful. Please note that this is an open position.

White, Indian, Coloured and people with disabilities are highly encouraged to apply for this position in-line with the MICT SETA Employment Equity Targets.

POPIA DISCLAIMER- By applying for MICT SETA’s vacancy, you hereby expressly give MICT SETA consent to process your personal information in accordance with the relevant provisions of the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Further, the MICT SETA shall retain personal information as per the regulations set out by the National Archives and Records Service of South African Act (NARSSA), Act. 43 of 1996, as amended.

Please refer to the MICT SETA POPIA Disclaimer for further information (https://www.mict.org.za/popia-disclaimer/)

INTERNAL / EXTERNAL ADVERTISEMENT

RE-ADVERTISEMENT
MANAGER: LEARNING PROGRAMMES
DIVISION: LEARNING PROGRAMMES
REFERENCE NUMBER: LPD: 15/2025
POSITION: PERMANENT
NUMBER OF VACANCIES AVAILABLE: 1
ALL INCLUSIVE REMUNERATION: TCTC (PER ANNUM): R 926 875.00 – R 1 306 476.00

MICT SETA seeks to employ a suitably qualified and competent Manager: Learning programmes to manage the implementation of learning programmes aligned to skills development regulations through effective engagement with all stakeholders in line with MICT SETA’s strategic objectives.
The successful incumbent will be based at Head Office, in Midrand and will report to the Senior Manager: Learning programmes

MINIMUM REQUIREMENTS:

Matric/Grade 12
B-Degree (HRD, Governance, Commerce) or equivalent in the relevant field of study
An Honours Degree (HRD, Governance, Commerce) or equivalent in the relevant field of study will be an added advantage.
A project management qualification would be added advantage
Audit in the public sector would be an added advantage
5 years’ relevant experience of which 3 years should at a Management or Supervisory level.
Experience in the SETA environment will be an added advantage.
In-depth knowledge of Skills Development Act and Skills Development Levies Act.
Knowledge of SAQA and the National Qualifications Framework (Qualifications and Unit Standards).
Knowledge of the OFO Code Framework, PFMA and SETA Grant Regulations
Knowledge of SETMIS and QMR DHET Reporting systems
Knowledge of Record Management systems and archival best practices
Knowledge and understanding of the company policies and procedures applicable to the specific work environment to ensure that work outcomes are compliant to the policies and procedures.
Required to work extensive hours and meet deadlines.
Valid driver’s License

ROLES AND RESPONSIBILITIES
Strategic Planning

Review and provide inputs in the development of the Annual Performance Plan and Operational Plans and ensuring progress against the approved annual targets.
Reports to Senior Manager on the Annual Performance achievement on the Learning Programme objectives.
Provides reasons to Senior Manager for non-achievement of the Annual Performance Plan targets.
Compile monthly and quarterly reports on learning programme.

Management of Learning Programmes

Manage the implementation of learning programme implementation initiatives to support MICT SETA’s sector skills agenda.
Educates stakeholders on skills priorities in the sector.
Ensures services to stakeholders are delivered timeously and accurately.
Manages the registration process of learners for each respective function within the department to ensure that audit / reporting documentation is relevant and current.
Verifies and submits documentation of programmes and learner registrations to the Department of Higher Education and Training (DHET) in line with regulatory requirements.
Manages the monitoring of learners and their progress on programmes and qualifications implemented.
Manages approved or implementing stakeholders and oversees the disbursement of schedules aligned to project objectives and deliverables.
Ensures that the payments on Discretionary Grants are aligned to Service Level Agreement (SLA) and payments are effected timeously to ensure prompt delivery on programmes.
Ensures adherence to the Service Level Agreement (SLA) that governs the relationships between MICT SETA and employers.
Ensures that the providers implementing learning programmes such as learnership and skills programme are accredited for the programme approved.
Ensures that approved implementing employers comply with all of the regulatory and MICT SETA processes and corrective action is implemented if necessary.
Provides reports to Senior Manager on the registration of learners per qualification and programme.
Implement and maintain systems to track, store and safeguard records.

Strategic/ Special Projects

Assist the Senior Manager in developing and implementing a special projects’ strategy for the organisation.
Implement special projects processes and procedures.
Implementation of special projects and alignment of special projects into organisational planning, SETA funding model and commitment register.
Conduct quality assurance and report on approved special projects.
Ensure that all partnership and special projects are managed and administered in line with SETA policies, signed MoU in consultation with the Senior Manager.
Researches and develops new projects by checking how to continuously improve on existing projects.
Monitors the status of projects by meeting monthly with Senior Manager and team to give feedback on the progress on projects and on risks mitigated.

Discretionary Grant Applications

Oversee the administration of DG grant applications received from stakeholders.
Allocate Advisors to vet shortlisted stakeholders
Verify and process payment pack prior to the Senior Manager’s final approval.
Communicate availability of grants to stakeholders.
Verify with Senior Manager that learning programmes development initiatives are aligned to the Sector Skills Plan (SSP) and the country’s national strategies prior to design and development.
Monthly Report to the Senior Manager on the achievement of annual performance targets and strategic objectives.
Assist in the development and Implementation of learning programmes Standard Operating Procedures as per the Grant regulation and DHET requirements.
Review and provide inputs for Discretionary Grant Policy updates.

Financial Management

Compile and manage unit operational budget.
Manage and control budgets for projects allocated by checking that there is no overspend or underspend of the budget and there is compliance with the SLA in terms of amounts to be paid to the employers and training providers.
Review payments of grants and ensure all payments are done within payment terms and in line with policies and procedures of the organisation

Stakeholder Relationship and Management

Partner with employers and the Strategy and Research unit to identify skills gaps and ensure the implementation of appropriate learning programmes to address sector gaps.
Liaises with and manages relationships with employers, stakeholders, training providers, TVET College/University of Technology/University representatives and learners by attending regular meetings to ensure that all work base experience programmes are on track.
Educate stakeholders on skills priorities in the sector.
Ensure services to stakeholders are delivered timeously and accurately
Effectively communicates MICT SETA’s initiatives to support the development of alliances.
Provides support and feedback to employers, stakeholders and training providers.
Identifies and partners with relevant role players in order to ensure the effective promotion of skills development initiatives and strategic sectoral training interventions.
Establishes collaborative partnerships with stakeholders to ensure sustainable implementation of MICT SETA Programmes.
Ensures delivery of quality products and services in accordance with Service Level Agreements and stakeholder expectations.
Implements recommendations from the stakeholders.
Build relationships with MICT SETA stakeholders by facilitating sessions with employer and stakeholders on new trends and LMS updates.

Risk and Compliance Management

Ensure the mitigation of the business unit’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
Responsible for the coordination and maintenance of quality risk management in line with relevant requirements.
Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
Support and provide evidence to all internal and external audit requirements.
Oversee the maintenance and enforcement of all Learning Programme Administration related Service Level Agreements to minimise business risk and ensure business continuity.
Ensure adherence in the Learning Programme Administration team to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

People Management

Build and lead an effective and cohesive team through the effective management of divisional resources.
Drive the implementation of talent acquisition, succession planning, development, and retention strategies for the division.
Ensure the enhancement of relevant knowledge and skills through continuous coaching, mentoring and nurturing of talent in the business unit.
Create a high performance culture and manage team performance effectively by translating and communicating the annual performance goals and measures into individual work plans based on agreed upon objectives.
Ensure that the working environment contributes to improving employee engagement, recognition and increased productivity.
Ensure that management of poor performance and disciplinary matters in line with the MICT SETA’s policies and procedures.

COMPETENCIES VALUES
• Customer Centricity
• Ethical
• Innovative
• Committed
• Meritocracy
• Collaboration
• Responsiveness

FUNCTIONAL
• Strategic Capability and leadership skills
• Stakeholder Management and Relations
• Budget and Financial Management
• Programme and Project Management
• People Management
• Business Writing Skills
• Communication (Verbal and Written)
• Report Writing
• Document Management
• Change Management
• Conflict Management
• Risk Management

BEHAVIOURAL
• Organisational and planning
• Decision making
• Problem solving and analytical thinking
• Interpersonal relations
• Team leadership
• Resilience
• Emotional Self Awareness
• Results orientation
• Attentive to detail and accuracy

Application:
Please click the link to apply https://forms.cloud.microsoft/r/uiTXf5efFE by no later than 15 June 2025.

Queries may be directed to 010-055-7930.

Should candidates not hear from us within 30 days after the closing date of applications, they should consider their applications unsuccessful. Please note that this is an open position.

White, Indian, Coloured and people with disabilities are highly encouraged to apply for this position in-line with the MICT SETA Employment Equity Targets.

POPIA DISCLAIMER- By applying for MICT SETA’s vacancy, you hereby expressly give MICT SETA consent to process your personal information in accordance with the relevant provisions of the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Further, the MICT SETA shall retain personal information as per the regulations set out by the National Archives and Records Service of South African Act (NARSSA), Act. 43 of 1996, as amended.
Please refer to the MICT SETA POPIA Disclaimer for further information (https://www.mict.org.za/popia-disclaimer/)

Get vacancies updates by email: