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INDEPENDENT COMMUNICATIONS AUTHORITY OF SOUTH AFRICA (ICASA) VACANCIES
INDEPENDENT COMMUNICATIONS AUTHORITY OF SOUTH AFRICA (ICASA)
MANAGER: COMPLAINTS AND COMPLIANCE COMMITTEE
JOB LEVEL: D2
SALARY RANGE: Total Annual Package (CTC) – R953,084.00 - R1,121,277.00
LOCATION: ICASA (Head Office – Eco Park, Centurion)
POSITION STATUS : Permanent
Purpose of the job
To administer, coordinate, and manage all complaints and disputes referred to the Complaints and Compliance Committee (“CCC”) in line with the administrative due process. To manage the office of the CCC so that it executive its mandate within the parameters of the law in an efficient and effective manner.
Key Outputs: The successful candidate will report to the Executive: Legal and CCC and their responsibilities will include: ● Management and administering all complaints and disputes referred to the CCC in line with the administrative due process and the law ● Managing and guiding the CCC Assessors in handling complaints and disputes ● Reporting to the CCC and the Executive: Legal and CCC on regular basis on the status of the complaints and disputes ● Management and review of the submissions by the CCC Assessors to the CCC and to the Executive: Legal and CCC, and the submissions regarding the CCC recommendations to Council ● Managing the adherence to the legislative or prescribed timelines with regarding to the handing of a complaint ● Managing the process to develop the reasons for the dismissal of the complaints/ disputes ● Management and coordination of all investigations of all complaints and disputes referred to the CCC ● Developing and implementing standard operating procedures regarding the investigation of complaints and disputes ● Management, coordination, and review of the case assessments by the CCC Assessors ● Reporting to the CCC and the Executive: Legal and CCC on regular basis on the status of investigations ● Developing, implementing, and reviewing the CCC governing regulatory frameworks, procedures, manuals, guidelines etc. to ensure that the CCC is accessible; and promote the interest of consumers. ● Managing the CCC unit and budget ● Managing the service providers appointed from time to time ● Management and supervision of the CCC Assessors in conducting research, workshop presentations or awareness campaigns on CCC processes ● Management, coordination, and administration of the CCC hearings; deliberations and meetings ● Identifying, assessing and managing all CCC risks to an acceptable level e.g. strategic, operational and projects risks ● Contributing to the formulation and implementation of the Legal, Risk and CCC divisional strategy, and the CCC strategy.
Qualifications and Experience: ● LLB Degree (NQF Level 8) ● Admitted as a Legal Practitioner with Board Examination passed ● 4 years’ Management or 5 years’ Specialist Experience ● 6 years’ relevant working experience in complaints and dispute management or Legal Services ● Experience in collaboration at Executive and Board level will be a distinct advantage ● Experience in ICT Law will be a distinct advantage.
Key Competencies and Attributes: ● Analytical thinking ● Problem-solving ● Interactive Communication ● Resilience ● Attention to detail ● Adaptability ● Client Focus ● Writing Skills ● Achievement Orientation ● Teamwork ● Impact and Influence ● Self-confidence ● Enforcement ● Information Gathering and processing ● Legislation, Policies, Procedures and Standards ● Presentation skills ● Able to work and make decisions under pressure ● Proven track record in building collaborative relationships ● Proven track record in respect of solid administration skills and/or project management ● Proven track record and clear understanding of adjudicatory process.
Closing Date: 03 November 2025
Any enquiries regarding this position should be directed to careers@icasa.org.za
NB: The email addresses provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS, CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME OR MICROSOFT EDGE WEB BROWSERS
ICASA is committed to the achievement and maintenance of diversity and equity in employment. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation as outlined within the Employment Equity Plan of ICASA.
· If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
· Applications received after the closing date will not be considered.
· It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
· It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
· Only candidates who meet the requirements should apply.
· ICASA actively pursues the sourcing of persons with disabilities.
· ICASA is an equal opportunity employer
· ICASA reserves the right not to make an appointment.
· Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
· Correspondence will be entered into with shortlisted candidates only.
· CVs from Recruitment Agencies will not be accepted.
Department: Legal Risk & CCC
PLEASE APPLY HERE
MANAGER: COMPLAINTS AND COMPLIANCE COMMITTEE
JOB LEVEL: D2
SALARY RANGE: Total Annual Package (CTC) – R953,084.00 - R1,121,277.00
LOCATION: ICASA (Head Office – Eco Park, Centurion)
POSITION STATUS : Permanent
Purpose of the job
To administer, coordinate, and manage all complaints and disputes referred to the Complaints and Compliance Committee (“CCC”) in line with the administrative due process. To manage the office of the CCC so that it executive its mandate within the parameters of the law in an efficient and effective manner.
Key Outputs: The successful candidate will report to the Executive: Legal and CCC and their responsibilities will include: ● Management and administering all complaints and disputes referred to the CCC in line with the administrative due process and the law ● Managing and guiding the CCC Assessors in handling complaints and disputes ● Reporting to the CCC and the Executive: Legal and CCC on regular basis on the status of the complaints and disputes ● Management and review of the submissions by the CCC Assessors to the CCC and to the Executive: Legal and CCC, and the submissions regarding the CCC recommendations to Council ● Managing the adherence to the legislative or prescribed timelines with regarding to the handing of a complaint ● Managing the process to develop the reasons for the dismissal of the complaints/ disputes ● Management and coordination of all investigations of all complaints and disputes referred to the CCC ● Developing and implementing standard operating procedures regarding the investigation of complaints and disputes ● Management, coordination, and review of the case assessments by the CCC Assessors ● Reporting to the CCC and the Executive: Legal and CCC on regular basis on the status of investigations ● Developing, implementing, and reviewing the CCC governing regulatory frameworks, procedures, manuals, guidelines etc. to ensure that the CCC is accessible; and promote the interest of consumers. ● Managing the CCC unit and budget ● Managing the service providers appointed from time to time ● Management and supervision of the CCC Assessors in conducting research, workshop presentations or awareness campaigns on CCC processes ● Management, coordination, and administration of the CCC hearings; deliberations and meetings ● Identifying, assessing and managing all CCC risks to an acceptable level e.g. strategic, operational and projects risks ● Contributing to the formulation and implementation of the Legal, Risk and CCC divisional strategy, and the CCC strategy.
Qualifications and Experience: ● LLB Degree (NQF Level 8) ● Admitted as a Legal Practitioner with Board Examination passed ● 4 years’ Management or 5 years’ Specialist Experience ● 6 years’ relevant working experience in complaints and dispute management or Legal Services ● Experience in collaboration at Executive and Board level will be a distinct advantage ● Experience in ICT Law will be a distinct advantage.
Key Competencies and Attributes: ● Analytical thinking ● Problem-solving ● Interactive Communication ● Resilience ● Attention to detail ● Adaptability ● Client Focus ● Writing Skills ● Achievement Orientation ● Teamwork ● Impact and Influence ● Self-confidence ● Enforcement ● Information Gathering and processing ● Legislation, Policies, Procedures and Standards ● Presentation skills ● Able to work and make decisions under pressure ● Proven track record in building collaborative relationships ● Proven track record in respect of solid administration skills and/or project management ● Proven track record and clear understanding of adjudicatory process.
Closing Date: 03 November 2025
Any enquiries regarding this position should be directed to careers@icasa.org.za
NB: The email addresses provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS, CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME OR MICROSOFT EDGE WEB BROWSERS
ICASA is committed to the achievement and maintenance of diversity and equity in employment. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation as outlined within the Employment Equity Plan of ICASA.
· If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
· Applications received after the closing date will not be considered.
· It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
· It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
· Only candidates who meet the requirements should apply.
· ICASA actively pursues the sourcing of persons with disabilities.
· ICASA is an equal opportunity employer
· ICASA reserves the right not to make an appointment.
· Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
· Correspondence will be entered into with shortlisted candidates only.
· CVs from Recruitment Agencies will not be accepted.
Department: Legal Risk & CCC
PLEASE APPLY HERE
LICENSING OFFICER
JOB LEVEL: C2
SALARY RANGE: Total Annual Package (CTC) – R473,945.00 – R592,431.00
LOCATION: ICASA (Head Office – Eco Park, Centurion)
POSITION STATUS: Two (2) Years Fixed-Term Contract
Purpose of the job
The analysis of broadcasting applications, registrations and authorisations. To undertake research and analysis in support of divisional and organisational council-led committees and projects. Develop recommendations and advise on the decision to be taken by the Authority on applications, registrations and authorisations.
Key Outputs: The successful candidate will report to the Manager: Service Broadcasting and their responsibilities will include: ● Analysis of Broadcasting Services applications, registrations, and channel authorisation, taking into account applicable legislation, regulations, license conditions, and compliance reports ● Provide expert advice on licensing matters, undertake research, and prepare analysis memorandums and recommendations ● Attend to queries relating to broadcasting licensing ● Broadcasting licensing administration and Project management and support ● Participation in inter-departmental project/activities ● Conducting public hearings and make recommendations on decisions ● Assist the Legal Department in preparing and compiling evidence/ documents in relation to licensing issues and compliance with court orders ● Conduct presentations on the broadcasting licensing regime, processes and procedures and related licensing matters.
Qualifications and Experience: ● An Undergraduate qualification in Law, Electrical Engineering, Communications, Journalism, Media Studies, or Economics (NQF Level 6 or 7) ● A Postgraduate qualification in Law, Electrical Engineering, Communications, Journalism, Media Studies, or Economics (NQF Level 8 or higher) will be advantageous ● Minimum of 5 years working experience, within the ICT sector of which a minimum of 2 years must be within the broadcasting, compliance and/or regulatory environment ● Experience in stakeholder management ● Experience in Research and Analysis.
Key Competencies and Attributes: ● Analytical thinking ● Problem-solving ● Interactive Communication ● Decisions Making ● Resilience ● Attention to detail ● Adaptability ● Client Focus ● Writing Skills ● Achievement Orientation ● Teamwork ● Impact and Influence ● Self-confidence ● Enforcement ● Information Gathering and processing ● Legislation, Policies, Procedures and Standards ● Presentation skills.
Closing Date: 03 November 2025
Any enquiries regarding this position should be directed to careers@icasa.org.za
NB: The email addresses provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS, CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME OR MICROSOFT EDGE WEB BROWSERS
ICASA is committed to the achievement and maintenance of diversity and equity in employment. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation as outlined within the Employment Equity Plan of ICASA.
· If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
· Applications received after the closing date will not be considered.
· It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
· It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
· Only candidates who meet the requirements should apply.
· ICASA actively pursues the sourcing of persons with disabilities.
· ICASA is an equal opportunity employer
· ICASA reserves the right not to make an appointment.
· Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
· Correspondence will be entered into with shortlisted candidates only.
· CVs from Recruitment Agencies will not be accepted.
Department: Licensing & Compliance
PLEASE APPLY HERE
MAINTENANCE ASSISTANT
JOB LEVEL: B2
SALARY RANGE: Total Annual Package (CTC) – R229,756.00 - R270,301.00
LOCATION: ICASA (Head Office – Eco Park, Centurion)
POSITION STATUS: Permanent
Purpose of the job
To provide a positive, conducive working environment and high standard of building and facilities maintenance.
Key Outputs: The successful candidate will report to the Manager: Facilities and Fleet Management, and their responsibilities will include: ● Installation; repairing (disassemble & re-assemble); maintaining; and care for buildings, their fixtures and equipment/assets. ● Performing routine and preventive maintenance on all assets and resources of ICASA. ● Performing minor plumbing repairs (unblocking toilets and drains, etc.). ● Conducting minimal repairs on furniture and equipment. ● Checking daily schedules and performing assigned routine tasks and maintenance repair jobs. ● Completing all daily maintenance requests and report any unfinished work to the facilities office. ● Assisting with ensuring that buildings are free from risks and hazards. ● Delivery and collection of groceries and items to various programmes and offices. ● Preparation of the canteen and boardrooms for public hearings ● Setting up recording equipment for official ICASA meetings. ● Assisting with asset verification processes. ● Assisting with physical movement of assets to various offices/boardrooms. ● Assisting with the safekeeping of stored items in storerooms. ● Arranging storerooms and checking that they are safely packed and clean all the times. ● Accompanying service providers when maintenance work is being done. ● Assisting ICASA in its compliance with Occupational Health and Safety regulations ● Assist with identification & completion of facilities risk assessment. ● Checking that all emergency doors are not obstructed, remove and report any obstructions ● Checking that all emergency doors are fitted with safety brackets for easy opening during emergency evacuations.
Qualifications and Experience: ● National Higher Certificate (NQF Level 5 Electrical Engineering or equivalent qualification in Facilities Management/Built-Environment/Public-Administration/ Business Administration ● Diploma (NQF Level 6) in Electrical Engineering or equivalent qualification in Facilities Management/Built-Environment/Public-Administration/ Business Administration will be advantageous ● 2 years’ experience in Facilities Management, performing facilities maintenance duties.
Key Competencies and Attributes: ● Physical fitness ● Attention to detail ● Basic administrative and writing skills ● Basic record-keeping skills ● Problem-solving ● Practices, processes, and materials used in building, maintenance, and construction ● Proper use of common hand power tools ● Proper methods for lifting and moving heavy objects ● Safety practices common to the building, maintenance, and construction ● Safety requirements for handling toxic or hazardous materials ● Ability to perform heavy sustained labour work.
Closing Date: 25 October 2025
Any enquiries regarding this position should be directed to
careers@icasa.org.za
NB: The email addresses provided above should be used for enquiries only.
Applications sent by email will NOT be considered.
FOR EASY ACCESS TO THE SYSTEM DURING THE APPLICATION PROCESS, CANDIDATES ARE ENCOURAGED TO USE A LAPTOP OR A DESKTOP ON CHROME OR MICROSOFT EDGE WEB BROWSERS
ICASA is committed to the achievement and maintenance of diversity and equity in employment. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation as outlined within the Employment Equity Plan of ICASA.
· If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
· Applications received after the closing date will not be considered.
· It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
· It is also the responsibility of the applicant to obtain evaluation and certification of the Recognition for Prior Learning (RPL).
· Only candidates who meet the requirements should apply.
· ICASA actively pursues the sourcing of persons with disabilities.
· ICASA reserves the right not to make an appointment.
· Appointment is subject to getting a positive security clearance, verification of the applicant’s documents (Qualifications), and reference checks.
· Correspondence will be entered into with shortlisted candidates only.
· CVs from Recruitment Agencies will not be accepted.
Department: Corporate Services
PLEASE APPLY HERE