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ICASA - DESKTOP SUPPORT TECHNICIAN
Independent Communications Authority of South Africa
Pinmill Farm, 164 Katherine Street, Sandton Private Bag X10002, Sandton, 2146
DESKTOP SUPPORT TECHNICIAN
JOB LEVEL : C2
SALARY : Total Annual Package (CTC) – R364,583.00
LOCATION: ICASA (Head Office – Sandton)
POSITION STATUS : Permanent
Purpose of the job
The Desktop Support Technician is responsible for Desktop Support to end users and optimization of desktops and printer support. This includes installing of software and hardware and troubleshooting problems and resolving them as per SLA.
Key Outputs: The successful candidate will report to the Network Operations Manager and the responsibilities include: â— End user support and optimization of desktop environment â— Reactive on-site assistance to internal clients â— Daily administration for client PCs and network printers â— Applications support on Desktops â— Support computer devices such as tablets, computer peripherals and other devices that connect to the network â— Providing support on audio visual and video conferencing â— Email client support â— Resolve issues that are reported to the Helpdesk, 2nd line support â— Provide feedback about customer needs â— Stand in for the Helpdesk Administrator when Helpdesk Administrator is unavailable â— Risk Management â— IMAC (Installation, Moves, Additions, and Changes) of Hardware & Software.
Pinmill Farm, 164 Katherine Street, Sandton Private Bag X10002, Sandton, 2146
DESKTOP SUPPORT TECHNICIAN
JOB LEVEL : C2
SALARY : Total Annual Package (CTC) – R364,583.00
LOCATION: ICASA (Head Office – Sandton)
POSITION STATUS : Permanent
Purpose of the job
The Desktop Support Technician is responsible for Desktop Support to end users and optimization of desktops and printer support. This includes installing of software and hardware and troubleshooting problems and resolving them as per SLA.
Key Outputs: The successful candidate will report to the Network Operations Manager and the responsibilities include: â— End user support and optimization of desktop environment â— Reactive on-site assistance to internal clients â— Daily administration for client PCs and network printers â— Applications support on Desktops â— Support computer devices such as tablets, computer peripherals and other devices that connect to the network â— Providing support on audio visual and video conferencing â— Email client support â— Resolve issues that are reported to the Helpdesk, 2nd line support â— Provide feedback about customer needs â— Stand in for the Helpdesk Administrator when Helpdesk Administrator is unavailable â— Risk Management â— IMAC (Installation, Moves, Additions, and Changes) of Hardware & Software.
Qualifications and Experience: â— Matric plus, and IT Degree (3 years) in Information Technology or equivalent qualificationâ— N+, A+ â— Microsoft Certified Desktop Support Technician (MCDST) â— 3-5 years Desktop Support experience, Supporting Microsoft Operating System Windows 8/10 â— Supporting MS Office Suite & Office 365, MS Active Directory, MS Lync â— Skype for Business.
Key Competencies and Attributes: â— Achievement Orientation â—Adaptability â—Analytical Thinking â— Attention to Detail â— Continuous Learning â— Client Focus â—Creativity and Innovation •Critical Judgement â— Interactive Communication â— Organizational Awareness â— Problem Solving â— Resilience â— Self-Confidence â— Team Work
Closing Date: 12 July 2018.
To apply for this position, please visit https://www.icasa.org.za/Careers
ICASA is committed to the achievement and maintenance of diversity and equity in employment
ï‚· If you do not hear from us within three months of the closing date, please regard your application as unsuccessful.
ï‚· Applications received after the closing date will not be considered.
ï‚· It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
ï‚· Only candidates who meet the requirements should apply.
ï‚· ICASA reserves the right not to make an appointment.
 Appointment is subject to a positive security clearance, verification of the applicant’s documents (Qualifications) and reference checks.
ï‚· Correspondence will be entered into with shortlisted candidates only.
ï‚· CVs from Recruitment Agencies will not be accepted.