GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA)

 
NOTE : Take Note Of The Disclaimer Mentioned On Each Advert During Covid Lockdown. It Is mandatory that applications with supporting documentation, including signed Z83 be emailed to the respective email addresses indicated on each advert. Ensure that you use the correct inbox/email. Applications send to the incorrect inbox will be deemed a regret. Ensure to sign your Z83 before you scan it. Please use your signature or valid e-signature and not your name written in block/typed print. A Z83 not signed will be deemed a regret. Only send documents related to the requirements in the advert. From 1 January 2021, a new application for employment (Z83) from will be effective. Should an individual wish to apply for a post on or after 1 January 2021, he/she will be required to submit the new application for employment form which can be downloaded at www.dpsa.gov.za-vacancies. From 1 January 2021 should an application be received using the incorrect application for employment (Z83), it will not be considered. Requirements: Applications must be submitted on form Z83, obtainable on the internet at http://www.gpaa.gov.za (Originally signed and scanned). The relevant reference number must be quoted on all documentation and on the subject heading of the email. Application should consist of (1) a comprehensive CV (specifying all experience and duties, indicating the respective dates MM/YY as well as indicating references with full contact details) (2) copies of all qualifications (including matriculation), Identity document, valid driver’s license (where driving/travelling is an inherent requirement of the job) and proof of citizenship if not RSA Citizen. Failure to submit the above information will result in the application not considered and deemed a regret. The candidate must agree to the following: Shortlisted candidates must be available for virtual interviews at a date and time determined by GPAA. Applicants must note that pre-employments checks and references will be conducted once they are short-listed and the appointment is also subject to positive outcomes on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. The candidate must take note of: It is intended to promote representativeness through the filling of these posts and the candidature of persons whose promotion/ appointment will promote representativeness, will receive preference. Disabled persons are encouraged to apply. For salary levels 11 – 15, the inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion in terms of applicable rules. SMS will be required to undergo a Competency Assessment as prescribed by DPSA. All candidates shortlisted for SMS positions will be required to undergo a technical exercise that intends to test the relevant technical elements of the job. One of the minimum requirements for SMS is the pre-entry certificate. For more details on the pre-entry course visit: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/. The GPAA reserves the right to utilize practical exercises/tests/competency assessments for non-SMS positions during the recruitment process (candidates who are shortlisted will be informed accordingly) to determine the suitability of candidates for the post(s). The GPAA reserves the right to cancel the filling/not to fill a vacancy that was advertised during any stage of the recruitment process. The successful candidate will have to sign and annual performance agreement and will be required to undergo a security clearance. 
 
 

 
 
 
OTHER POSTS
 
 
PROJECT MANAGER: PROJECT MANAGEMENT OFFICE REF NO: PM/PMO/2022/01-1P 
Business Enablement 
Permanent
SALARY : R744 255 per annum (Level 11), (all-inclusive package) 
CENTRE : Head Office Pretoria 
 
REQUIREMENTS : Any recognized three-year Bachelor’s Degree/National Diploma or equivalent three year qualification (360 credits) in Project Management. Six (6) years appropriate proven experience in Project Management of which three (3) years was in a managerial role. Project Management certification will be an added advantage. Knowledge of PMO and Public Service Legislative Framework; Knowledge of Programme Administration and Management; Knowledge of Customer Service Principles; Knowledge of Law and Associated Mechanisms; Knowledge of Relevant Legal Requirements particularly BCEA and GPAA policies and procedures, including Public Service Act; High level communication skills; Programme Management skills; Strategic decision making skills; Leadership skills; Team collaboration; Ability to delegate; Initiative; Emotional intelligence; Ethics and Integrity; Ability to see the Big Picture; Demonstrable commitment; Customer Service orientation; Structured approach. Computer literacy. 
 
DUTIES : The successful incumbent will facilitate and manage project planning within GPAA, which includes the following but not limited to: Provide advisory capacity to management: Advise management on the appropriate application of relevant project requirements on any existing or new projects; Take full accountability for the project within the PMO space; Leverages detailed knowledge and understanding of projects including industry governance structures affecting GPAA; Demonstrate project management expertise through management of medium to large projects of varying complexity; Set context, assign, monitor work and drive GPAA projects; Develop project scope, define deliverables, obtain consensus and manage stakeholder expectations; Manage change requests and control scope through effective execution of plan; Effectively deploy physical, financial and human resources; Ensure project deliverable creation, review, approval and distribution; Resolve complex issues and conflicts; escalate appropriately as required; Ensure project outcomes are accepted; measure and analyse stakeholder perceptions; facilitate validation of business benefit assessment; Formally close project and release team resources; Manage discipline and absenteeism in accordance with organizational codes and procedures; Manage compliance with agreed Project budgets in consultation with the Senior Manager, ensuring that costs are contained. Compile reports and action project findings: Review project reports and prepare review notes; Record outstanding project issues in a closed out report; Ensure that outstanding project issues are resolved after closed out; Conduct quality assurance reviews across project teams to ensure that all work conducted is up to established project management standards; Formulate compliance reports’ recommendations to management in order to raise the awareness of project risks and breakdowns in the internal control environment; Compile accurate, concise reports as requested meeting agreed deadlines; Provide governance oversight of project management ensuring it is within expressed risk tolerances aligned to strategic, business and financial objectives; Track all project activities against the plan, providing regular and accurate reports to stakeholders, as appropriate and manages stakeholder expectations. Stakeholder management and communication: Central access point to key project documents, presentations, and assessments; Develops and implements plans for use of collaborative team communication solutions; Serves as a central point of contact between GPAA and various internal and external stakeholders; Represent the GPAA within various PMO forums and participate in reviews and presentation to management; Work directly with key stakeholders to analyse requests and constructively provide feedback that meets requirements while leveraging communications core competencies; Understand the technical aspects of corporate stakeholder relations and best practices; Report and identify areas that need guidance in order to resolve moderately simple stakeholder relations issues; Act as the first point of contact, for all stakeholder relations enquiries; Build and maintain key relationships with stakeholders, to ensure establishment of a culture of engagement while creating and adding value; Networking across the different government departments with key stakeholders to stay abreast of latest stakeholder trends. Provide input to the strategic management of the section: Compile comprehensive operational plans, quarterly and annual reports; Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended; Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery; Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas; Facilitate project management life cycle planning and ensure GPAA maintains long-term development focus. Manage all resources of the unit: Manage the performance of direct and indirect reports in accordance with the GPAA performance management policy and procedure; Identify training and development needs, implementing plans to address requirements, as appropriate; Facilitate communication through appropriate structures and systems; Participate in management forums within GPAA, contributing expertise to enable sound decision making; Provide detailed, accurate information for internal and external audit purposes and action audit issues identified; Implement controls within the business unit, which minimize potential risk to stakeholders. One permanent Project Manager Position is currently available at the Government Pensions Administration Agency: Business Enablement: Project Management Office. 
 
ENQUIRIES : Mr Ismael Radebe on Tel No: 012 399 2299 
Application Enquiries: URS Response Handling Tel No: 012 811 1900 
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaa25@ursonline.co.za
 
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. 
 
 
 
 
 
INTERNAL AUDITOR: REGULARITY AUDIT REF NO: IA/RA/2022/01-1P 
Internal Audit Section 
SALARY : R321 543 per annum (Level 08), (Basic salary) 
CENTRE : Pretoria Head Office 
 
REQUIREMENTS : A three year National Diploma/B Degree or three year qualification in Internal Audit (at least 360 credits) with 3 years relevant experience within the Internal Audit environment. Knowledge of service delivery innovation. Knowledge of client orientation and customer focus. Knowledge of Financial management. Knowledge of people management. Knowledge of Programme and project management. Knowledge of relevant legislative requirements and GPAA policies and procedures. Knowledge of Pension Fund Regulations and Rules. Knowledge of Benefits Administration. Knowledge of Relevant systems. Communication skills (verbal and written). Respect. Service excellence. Integrity. Transparency. Courtesy. Emotional Intelligence. Team Player. Customer Relationship Management (Channel Management). Industry knowledge. Financial management including budgeting and forecasting. Compliance Management. 
 
DUTIES : The successful incumbent will be responsible for a wide variety of tasks which include, but not limited to the following: Undertake Audit projects: Perform Internal Audits, as allocated, according to internal policy and best practice; meeting specified deadlines. Perform compliance (i.e. internal control and process) related audits to provide assurance on the effectiveness of the Internal control environment. Compile audit findings, collating relevant working papers to provide evidence to support audit findings. Recommend actions emerging from audits based on schedule of findings collected. Deal with queries emerging from audits according to relevant policies and procedures, escalating them appropriately as required. Internal Audit reporting: Provide reported feedback on progress against the approved audit plan. Compile audit findings and prepare review notes, to highlight audit matters that were not completely addressed by the Internal Audit process. Prepare reports on audit findings for submission. Flag audit risks and breakdowns in the internal control environment. Compile an indexed and referenced audit file for each audit conducted, according to quality procedure and policy requirements, meeting deadlines for submissions. Assist in the preparation of reports for EXCO and the Audit Committee. Develop preliminary audit plans: Recommend priority areas for the Internal Audit Programme based on a preliminary survey of risk areas. Assist in compiling detailed annual audit plans for implementation within allocated audit area. Review current systems and processes to assist in compiling a workplace plan for each audit engagement, specifying resource requirements, time frames and priority areas. Obtain sign off on each audit engagement with relevant stakeholders according to agreed deadlines. Process improvements and Research. Keep abreast with global trends and best practice. Review current audit systems and processes in order to recommend improvements to enhance effectiveness. Evaluate the application of audit control measures. Check the integrity and reliability of financial and/or information on computerized systems, recommending any changes required to the Audit Assistant Manager. Provide advice and guidance on Audits to be conducted and propose solutions for financial and/or technical related problems. Contribute to raising awareness of the internal Audit business unit by engaging with stakeholders. 
 
ENQUIRIES : Ms Mapule Mahlangu on Tel No: 012 – 399 2639 
Application Enquiries: Ms Geraldine Turner (Fempower) @ 084 093 5765 
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaateam1@fempower.co.za
 
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. Note: The purpose of the job is to provide an Internal Audit service for an allocated area in order to minimize risk to GPAA. One permanent position of Internal Auditor: Regularity Audit is currently available at the Government Pensions Administration Agency: Internal Audit Section – Gauteng Region based in Pretoria Head Office. 
 
 
 
 
 
ADMINISTRATIVE OFFICER: TRACING REF NO: AO/T/UB&R/2022/01-1C 
Unclaimed Benefits and Re- Issues 
(12 months contract) 
SALARY : R261 372 per annum (Level 07), plus 37% in lieu of benefits 
CENTRE : Bisho 
 
REQUIREMENTS : A recognized three year tertiary qualification/B Degree/National Diploma in Finance/Accounting (at least 360 credits) with two years appropriate experience within the Finance/ Accounting environment of which at least one year exposure in Unclaimed Benefits and Re-Issues (Tracing) will be beneficial. Supervisory experience of at least 6 months will be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products, which include Word and Excel. Exposure to CIVPEN, Workflow, Portal and Pekwa will be an advantage. Proficiency in English is a requirement and the ability to speak any of the other official languages in the province (applying for) will be an added advantage. The applications of individuals currently residing in the Eastern Cape Province may receive preference and targeting the geographical area sourced for. Knowledge of the Treasury Regulations on Pensions Administration; Knowledge of Public Finance Management Act (PFMA); Knowledge of applicable legislation within Unclaimed Benefits and Tracing Section; Knowledge of Government Employees Pension Rules and Legislation; Knowledge of Compliance with standard Accounting and relevant procedures; Self-management skills; Problem solving skills; Analytical thinking; Time management; Delegation skills; Customer service orientation; Ability to communicate at all levels; Ability to work accurately and independently; Ability to work in a team; Ethical conduct, deadline driven and initiative. 
 
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Pro-active Stakeholder management: Coordinate the communication with departments of COGTA, DPSA, and Social Development on tracing matters in Eastern Cape; Manage the unclaimed benefits lists and tracing done by the employer departments in Eastern Cape; Manage the unclaimed benefits list and tracing done by DPSA, COGTA and Social Development agents (community development workers); Manage the tracing relationships with municipalities in Eastern Cape; Establish tracing networks with all external parties including public entities. Assist in tracing of unclaimed and unpaid benefit cases: Request and download Unclaimed Benefits accounts to Excel and reconcile; Ensure that Unclaimed Benefit cases are allocated and traced; Identify complex cases and engage the Forensic Unit and the supervisor for solution; Prepare cases for second level tracing, according to specified procedure and requirements; Monitor work done by external service providers on tracing of Unclaimed Benefits; Ensure correct beneficiaries are paid; Engage Forensic department when syndicates are involved in defrauding unclaimed benefits; Minimize the cost of tracing Unclaimed Benefits. Render effective financial management of the funds: Provide accurate information for the compilation of budget; Monitor of expenditure of the tracing budget; Compile monthly reports and present to management; Process and authorize journals; Implementation of work plans; Reduce unclaimed benefits to acceptable levels as per the annual performance plan. Ensure compilation and review of cases: Perform reconciliation of unclaimed benefits accounts and review the correctness of the account; Review of traced cases and provide corrections where necessary; Compilation of reports of traced cases; Ensure that the expected target is achieved. Supervision of the staff: Allocate work according to skills and competencies of subordinates; Manage staff performance; develop, train and coach; Maintain discipline; and ensure that subordinates are informed about changes in work environment or management decisions. 
 
ENQUIRIES : Mr Mbongiseni Nkosi on Tel No: 012 399 2202 
Application Enquries: Ms Sarah Chetty (URS) Tel No: 012 811 900 
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaa26@ursonline.co.za
 
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Note: The purpose of the post is to assist in the tracing of beneficiaries to enable the processing of unclaimed and unpaid benefits for GPAA. One 12 month contract position for an Administrative Officer: Tracing is currently available at the Eastern Cape Regional Office of the GPAA located in Bisho. 
 
 

 
 
 
ADMINISTRATIVE OFFICER: ICT KNOWLEDGE MANAGEMENT REF NO: AO/ICT/BKM/2022/01-1C 
Information Technology 
(Months contract) 
SALARY : R261 372 per annum (Level 07), plus 37% in lieu of benefits 
CENTRE : Pretoria 
 
REQUIREMENTS : A three year B Degree/National Diploma in Knowledge Management, Library Management or any other relevant qualification related to Knowledge Management (at least 360 credits) coupled with two years’ experience in Knowledge Management. Knowledge and experience of the MS Office package, specifically relating to word processing, Outlook, PowerPoint and Excel; Knowledge Management; Knowledge of Programme and Project Management; Knowledge of Quality Management Systems; Knowledge of SA ICT Legislation (SITA Act, Electronic Information Act, Access to Information Act, POPI Act); Knowledge of Benefits Administration; Knowledge of Customer Relationship Management (Channel Management); Knowledge of and compliance with relevant legislative requirements and GPAA policies and procedures; Knowledge of Pension fund regulations and rules; Analytical skills; Project Management skills; Planning and Organising skills; Decision making and problem solving skills; Communications skills; Persuasiveness & Flexibility; Customer service orientation; Ability to take responsibility; Ability to work under pressure; Integrity, reliability and honesty; Quality and result oriented. 
 
DUTIES : Assist in implementing the knowledge Management database and processes of the organisation: Draft and implement awareness plans for the GPAA on new trends and knowledge acquired by the organisation; Educate and promote Knowledge Management practices to new and existing team members to improve the sharing and value of Knowledge; Assist in design catalogue and publishing the available suite and productivity tools and technologies to optimize the use of Knowledge; Draft and compile reports on the usage of Knowledge articles to demonstrate the benefits and impact of Knowledge on service delivery. Assist in conducting Research on best practices that will enable the GPAA to achieve its objectives: Assist in conducting research on best practices; Ensure the effective development and implementation of a continuous improvement strategy for the organisation; Assist in identifying and implementing remedial action strategies for the GPAA service delivery gaps; Provide Administrative support to the unit: Organise office logistical matters; File office correspondence documents and reports; Draft and type standard correspondence and documents; Completion of forms and documents in the office; Order stationary and equipment for the section. 
 
ENQUIRIES : Mr Mbongiseni Nkosi on Tel No: 012 399 2202 
Application Enquires: Ms Courtney Usher (Teleresources) Tel No: 011 789 8282 
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to rhtwo@telebest.co.za
 
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Note: The purpose of the role is to assist with the provision of Knowledge and Information within GPAA. One 12 month contract position for an Administrative Officer: Knowledge Management is currently available at the Government Pensions Administration Agency: ICT Section – Gauteng Region based in Pretoria Head Office.

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ICT SERVICE ASSETS AND CONFIGURATION STOREKEEPER REF NO: SACS/ICT/2022/01-1P 
Information Technology 
SALARY : R261 372 per annum (Level 07), (basic salary) 
CENTRE : Pretoria Head Office 
 
REQUIREMENTS : A three year National Diploma or Degree in Logistics/Purchasing/ICT related (at least 360 credits) coupled with 2 years working experience in Asset management and stores/Provisioning Administration. Computer literacy in Microsoft Office package. Knowledge Management, Knowledge of ITIL (will be an advantage); Knowledge of GPAA services and products (will be an advantage); Knowledge of repot writing, Analytical skills; Interpersonal skills; Motivational skills; Negotiation skills; Problem solving skills; Accuracy and detail orientated; Deadline driven; Ability to communicate at all levels; Team player and ability to work independently; Customer service Management; Proactive and self-starter; Ability to handle pressure; Maintain personal and professional development. 
 
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Receiving and Safekeeping of goods in GPAA: Receive, store, pack and unpack goods from stores; Facilitate carrying and or moving goods; Delivering and conveying parcels or goods to be shipped to the GPAA Regional Offices; Collect ICT equipment from GPAA stores and confirm that the goods match the delivery note. Delivery of ICT equipment that needs to be shipped to Regional Offices to the GPAA Dispatch, obtain all signatures on the BSS8 form; Mark packaging clearly with receiving contact details and arrange to barcode all ICT equipment when new equipment is received. Manage the old ICT Equipment in line with assets management legislatives: Collect old ICT equipment from GPAA Head Office users; Ensure that ICT equipment meets an acceptable standard; Removal of obsolete Desktop and Laptops, Hard Drives from all ICT equipment received from the business units in the Head Office and Regional Offices, for disposal purposes. Clean all ICT equipment before issuing to GPAA users. Manage the ICT Stores in GPAA: Keeping the ICT storeroom clean; Maintaining tidy and accurately marked racks and shelves; Conduct stores inventory counts; Keep storeroom clear of empty containers, and ICT equipment and shelves packed neatly. Pack shelves neatly and mark all shelves clearly as per product range; maintain the disposal store inventory. Compile Reports: Send weekly updated stock reports; assist GPAA Auditors to search for ICT equipment not accounted for and update audit spreadsheets. 
 
ENQUIRIES : Mr Mbongiseni Nkosi on Tel No: 012 399 2202 
Application Enquiries: Ms Courtney Usher Tel No: 011 789 8282 
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to rhone@telebest.co.za
 
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Note: The purpose of the post is to maintain and manage the ICT store room and remove old ICT equipment from GPAA offices. One permanent position of ICT Service Assets and Configuration Storekeeper is currently available at the Government Pensions Administration Agency: ICT Section – Gauteng Region based in Pretoria Head Office. 
 
 
 
 
 
FIELD SUPPORT ENGINEER – DESKTOP SUPPORT REF NO: FSE/ICT/2022/01-1P 
(Information Technology) 
SALARY : R261 372 per annum (Level 07), (basic salary) 
CENTRE : Pretoria Head Office 
 
REQUIREMENTS : An appropriate and recognized three year qualification (degree/national diploma) in Information Technology (with at least 360 credits) with two years appropriate experience in a service desk environment/desktop support environment; Experience should ideally include adequate exposure to: Technology in general, Active Directory, Desktop support, Servers operations, Information security; ICT Service management: MCSE and/or other appropriate advanced technical diplomas will be an added advantage; Knowledge of TCP/IP LAN, VPN, WAN and Wireless networking environments in a Linux and Microsoft environment including Firewall, intrusion detection, SSL/H and NAS/SAN; Knowledge of mainframe, Citrix, HP Superdome and Wintel data Centre environments and related software/tools such as MOM, WSUS, Active Directory, Windows XP, Unix, Linux, Oracle and VMS. Knowledge of technical requirements for modern flexible working office environments and skills to operate as an employee internally; Knowledge of Business Applications support services in an outsourced environment including escalations and root-cause analysis; Knowledge of Business Applications fit on business continuity requirements with a specific focus on knowledge management; Knowledge of GPAA services and products will be an advantage. Communication skills; Project management; Strategic decision making; Computer literacy; Collaboration; Problem solving; Interpersonal relations; Initiative; Emotional intelligence; Integrity; Ability to see the big picture; Demonstrable commitment; Customer service orientation; Structured approach. 
 
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Desktop Support: Install, configure and troubleshoot OS mainly Windows and various versions; Active Directory; Perform installation, maintenance and upgrading of computer hardware and software; Install update patches of anti-virus software signatures and Operating System (OS); Customize desktop hardware to meet user specifications and GPAA’s standards; Work with vendor support contacts to resolve technical issues within the desktop environment; Provide end user support for computer hardware and software installation, maintenance and upgrade; Provide user’s access to shared resources; Install new ICT equipment; Installation and management of printers (network, desk printers); Asset management – Ensuring that ICT assets within GPAA are collected, recorded and returned to ICT Stores; Relocation of users (ICT Equipment) as per requests; Participation in projects within the Desktop support team; Regional Office Visit Support; Participation in the establishment of new GPAA offices around South Africa (Technical Support). First line Support: Provide First Line Support to GPAA users; Troubleshoot and resolve incidents through remote desktop; On-site client care; Implement, maintain and remove End User Devices (EUD); Ensure incidents/requests/problems are logged and resolved within SLA’s; ICT Workshop maintenance; Provide 1st EUD repair; Load and Configure of OS (Operating System) and required applications. Customer Satisfaction: Ensure Client Satisfaction and keeping customer informed on the service requested; Establish business relationship with clients and ensure customer centricity is practiced. 
 
ENQUIRIES : Mr Mbongiseni Nkosi on 012 399 2202 
Application Enquiries: Ms Courtney Usher Tel No: 011 789 8282 
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to rhtwo@telebest.co.za
 
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Note: The purpose of the post is provide first line resolution desktop support through remote access to GPAA employees. One permanent position of Field Support Engineer is currently available at the Government Pensions Administration Agency: ICT Section – Gauteng Region based in Pretoria Head Office. 
 
 
 
 
 
CUSTOMER SERVICE AGENT REF NO: CSA/NW/MAF/2022/01-1C 
(12 months contract) 
(Client Services) 
SALARY : R211 713 per annum (Level 06), plus 37% in lieu of benefits 
CENTRE : Mafikeng
 
REQUIREMENTS : An appropriate three year tertiary qualification (at least 360 credits) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments OR A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments. Knowledge of GEPF products and services will be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage. The applications of individuals currently residing in the Province (North West) applying for may receive preference. 
 
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide quality customer service within CRM: Handle all face to face enquiries received effectively; Follow up and finalize enquiries referred to other business units, within the agreed time frames; Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame; Update on all the relevant GPAA systems. Provide Client liaison services within the office: Respond to escalated queries within allocated time frame; Interact with the departments and members regarding outstanding queries; Relationship management on any changes happening in the various sections; Provide/ request feedback to various clients and stakeholders; Follow-up with business units and provide feedback to clients until cases are finalized; Effective and efficient administration of documents received; Provide administrative support at outreach initiatives. Provide data inputs in the compilation of the reports: Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care; Compile and submit daily, weekly and monthly production statistics to the supervisor; Check and update consolidated/escalation lists to the supervisor. Excellent problem solving skills, excellent presentation skills, excellent communication skills, both verbal and written. Ability to communicate with clients. Time management skills, Self-management – being able to work independently, Knowledge of Employee Benefits, Knowledge of client relations management, Geographical knowledge of the Province applying for. Note: One 12 month contract position for a Customer Service Agent is currently available at the North West Regional Office of the GPAA located in Mafikeng. 
 
ENQUIRIES : Mr Mbongiseni Nkosi on Tel No: 012 399 2202 
Application Enquiries: Geraldine Turner (Fempower) @ 084 093 5765 
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to gpaateam4@fempower.co.za
 
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. 
 
 
 
 
 
 
SECRETARY: SENIOR MANAGER HRA REF NO: SEC/HRA/2022/01-1P 
Human Resources 
SALARY : R176 310 per annum (Level 05), (basic salary) 
CENTRE : Pretoria Head Office 
 
REQUIREMENTS : An appropriate three (3) year qualification (preferably in Office Administration/Secretarial) coupled with six to twelve (6 – 12) months’ office administration/secretarial experience or Grade 12 with two (2) years’ experience in the field of office administration/secretarial. Experience in writing memos and taking minutes. Knowledge of the MS Office package, with experience in word processing, Outlook, Power Point and Excel (Which may be assessed if need be.) Knowledge of Office Administration. Knowledge of Public Service and departmental Prescripts and Legislations. Keep abreast with procedures and processes with the office of the Senior Manager. Typing skills. Written and verbal communication skills at all levels. Good telephone etiquette. High level of reliability. Good interpersonal relations. Ability to act with tact and discretion. Adhering to business ethics. Good grooming and presentation. Sound organising skills. 
 
DUTIES : The successful candidate will be responsible for the following functions and include, but not limited to: Providing a clerical support service to the Senior Manager: Liaises with travel agencies to make travel arrangements. Checks the arrangements when relevant documents are received; Arranges meetings and events for the manager. Identifies venue, invites role players, organises refreshments and sets up schedules for meetings and events; processes the travel and subsistence claims for the unit; processes all invoices that emanate from activities of the work of the manager; records basic minutes for the meetings of the manager where required; drafts routine correspondence and reports; does filing of the documents for the manager and the unit where required; administers matters like leave forms, leave registers and telephone accounts; handles the procurement of standard items like stationery and refreshments; collects all relevant documents to enable the manager to prepare for meetings; Provides a secretarial/receptionist support service to the Senior Manager: Receives telephone calls and refers the calls to the correct role players if not meant for the manager; records appointments and events in the diary for the manager; types documents for manager; operates office equipment like fax machines and photocopiers; Remains Up to date with regard to prescripts/policies and procedures applicable to his/her work terrain: Studies the relevant Public Service and departmental prescripts/policies and other documents to ensure that application thereof is understood properly; Remains abreast with the procedures and processes that apply in the office of the manager. 
 
ENQUIRIES : Ms Felicia Mahlaba on Tel No: 012 319 1455 
Application enquiries: Email to natasha.karriem@isilumko.co.za  
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to natasha.karriem@isilumko.co.za
 
NOTE : Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. Note: One permanent Secretary Position is currently available at the Government Pensions Administration Agency: Office of the Senior Manager: HRA Management. The purpose of the role is to render a secretarial support service to the Senior Manager.