GAUTENG DEPARTMENT OF HUMAN SETTLEMENTS (GDHS)

 
NOTE : Requirement of applications: No late applications will be considered. No faxed or emailed applications will be accepted. People with disabilities are encouraged to apply. It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of these posts. It is theapplicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Applications should be submitted strictly online at http://professionaljobcentre.gpg.gov.za and it should be accompanied by a Z83, comprehensive Curriculum Vitae (CV) as well as copies of qualifications, Identity and valid driver’s license (where driving/travelling is an inherent requirement of the job). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Following the interview and exercise, the selection panel will recommend candidates to attend a generic management competency assessment (in compliance with the DPSA Directive on the implementation of competency-based assessments). The competency assessment will be testing generic management and development for SMS posts. The Department reserves the right not to make appointment(s) 
 
 
ERRATUM: Kindly note that the post of Deputy Director: Tendering and Sourcing (GDHS) with Ref No: 013176 advertised in Public Service Vacancy Circular 05 dated 11 February 2022, the duration of the post will be amended from 12 Months contract to permanent position. The salary will be R744 255 per annum, (all Inclusive) and the closing date will remain as 04 March 2022, And the post of Director: Service Delivery – Westrand Region (GDHS) with Ref No: 013154 advertised in Public Service Vacancy Circular 05 dated 11 February 2022, the requirement of the post are as follows: Grade 12 plus NQF Level 7/Degree in Public Administration. A minimum of 5 years relevant experience at a middle/senior management level in a Customer Relations Management environment managing service delivery for a suite of clients and providing day to day operational guidance. The successful completion of the Public Service Senior Management Leadership Programme as endorsed by the National School of Government available as an online course on www.thensg.gov.za.  Possession of a valid driver's licence. Competencies: Sound Management and leadership skills; Strategic Management skills; Customer Relations Management Skills; Conflict Management Skills and Cooperative Governance. Closing date: 11 March 2022, And the post of Director: Service Delivery – Ekurhuleni Region (GDHS) with Ref No: 013155 advertised in Public Service Vacancy Circular 05 dated 11 February 2022, the requirement of the post are as follows: Grade 12 plus NQF Level 7/Degree in Public Administration. A minimum of 5 years relevant experience at a middle/senior management level in a in a Customer Relations Management environment managing service delivery for a suite of clients and providing day to day operational guidance. The successful completion of the Public Service Senior Management Leadership Programme as endorsed by the National School of Government available as an online course on www.thensg.gov.za. 
Possession of a valid driver's licence. Competencies: Sound Management and leadership skills; Strategic Management skills; Customer Relations Management Skills; Conflict Management Skills and Cooperative Governance.
Closing date: 11 March 2022, And the post of Deputy Director: Service Delivery – Johannesburg Region (GDHS) with Ref No: 013171 advertised in Public Service Vacancy Circular 05 dated 11 February 2022, the requirement of the post are as follows: Matric plus Degree (NQF level 7) or National Diploma (NQF Level 6) in Public Management or equivalent. Minimum of 4-5 years’ experience in the Customer Relations Management environment. Closing date: 11 March 2022 And the post of Deputy Director: Service Delivery – Sedibeng Region (GDHS) with Ref No: 013172 advertised in Public Service Vacancy Circular 05 dated 11 February 2022, the requirement of the post are as follows: Matric plus Degree (NQF level 7) or National Diploma (NQF Level 6) in Public Management or equivalent. Minimum of 4-5 years’ experience in the Customer Relations Management environment. Closing date: 11 March 2022, And the post of Assistant Director: Service Delivery – Johannesburg Region (GDHS) with Ref No: 013173 advertised in Public Service Vacancy Circular 05 dated 11 February 2022, the requirement of the post are as follows: Matric plus National Diploma/NQF Level 6 in Public Administration or equivalent. Minimum of 2 - 4 years’ experience in the Customer Relations Management environment. Ability to communicate. Report writing skills. Knowledge of Batho Pele Principles. Understanding of Service Standards Knowledge of applicable subsidy housing programmes. Understanding of project management cycle. Knowledge of Intergovernmental Relations principles. Ability to use applicable computer software Programmes. Knowledge of principles of Service delivery and innovation.
 
Closing date: 11 March 2022.
 
Enquiries: M Tshabalala Directorate: Human Capital Service Tel: +27 (0)63 691 4046

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OTHER POSTS
 
 
DEPUTY DIRECTOR: AUXILIARY SUPPORT SERVICES (BUILDING AND ENERGY) REF NO: REFS/013265
SALARY : R744 255 per annum, (all-inclusive package)
CENTRE : Johannesburg
 
REQUIREMENTS : Matric plus a Bachelor’s degree (NQF level 7) in Property Management or Building Science or Architecture; The applicant should have at least a minimum of 3-5 years’ experience working in property management or facilities management or the built environment; In-depth knowledge of built environment polices and government legislations, particularly the National Building Regulation, OHS Act and PFMA is required; Knowledge of Building Services and Facilities Management is required; In-depth practical project management experience, with proven experience of participating and co-ordination of tenant installation projects Experience in managing people will be beneficial; The following skills will serve as recommendations: computer literacy in Specialized Architectural Software/s, MS Office, mathematical and analytical skills, good verbal and written communication skills, interpersonal, coordination and stakeholder management skills, organizational skills, facilitation skills and a good understanding of government processes; Valid Code B driver’s licence as the will be expected to travel extensively within the province.
 
DUTIES : Review of design proposals made for Tenant Installations; Provide professional advice and support to the business units on the planning and implementation of projects; Supervision of Department Tenant Installation projects; Client liaison and participation in client structured meetings; Develop and maintain applicable maintenance guides for GDHS occupied facilities; Quality control of development of specifications, project planning and management; Implement the Facilities Management policies; Manage facilities maintenance and building services through landlords; Ensure OHS compliance of GDHS occupied facilities; Writing of reports and submissions as and when required; Participation in workshops as well as input required on policies relevant to the portfolio; Assist in management of the Facilities sub-business unit General administration and financial management.
 
ENQUIRIES : Ms Miyelani Tshabalala Tel No: 063 691 4046
APPLICATIONS : Please apply online at http://professionaljobcentre.gpg.gov.za
 
CLOSING DATE : 11 March 2022
 
 
 
 
 
SERVICES LEVEL MANAGER REF NO: REFS/013264
SALARY : R382 245 per annum
CENTRE : Johannesburg
 
REQUIREMENTS : Matric plus National Diploma/Degree in Computing or ICT related field, coupled with a minimum of 4 years’ extensive experience in Service Level Management function. Minimum ITIL Version 3 Intermediate level certification (Any module in addition to Foundation V3 or V4, i.e. Service Lifecycle, Managing Professional, Strategic leader, Service Capability, etc.) or higher ITIL qualification. Other ICT Industry specific qualifications will be an advantage. Competencies: Understanding of different project management principles. Knowledge of relevant legislation and Public Service Regulations. Knowledge of SLAs. Management information knowledge. Attributes: Project management methodologies, Stakeholder relationship management, Customer management, Results/ quality management, Innovation/ continuous improvement, Problem solving skills, Analytical, Negotiation skills, Decision making, Communication skills and Initiative.
 
DUTIES : Negotiates, agrees, and maintains SLA’s with internal and external stakeholders and 3rd parties. Negotiates and agrees with both the internal customer and ICT on any Service Level Requirements (SLR’s) for any proposed new/developing services. Analyses and reviews service performance against SLAs and OLAs. Produces regular reports on service performance and achievement to the internal customer and the Director: ICT. Organizes and maintains the regular Service Level review process. Initiates any actions required to maintain or improve service levels. Conducts annual (as appropriate) reviews of the Service Level process and negotiates, agrees, and controls any amendments necessary. Ensure that services are delivered in accordance with legislation, industry best practice, effective processes/mechanisms, and organization policies. Provide and improve relationship and communication with the business and customers. Ensure that specific and measurable targets are developed for all ICT services. Monitor and improve customer satisfaction with the quality of service delivered. Ensure that the D: ICT and the customers have a clear and unambiguous expectation of the level of service to be delivered. Designing SLA frameworks. Conduct customer satisfaction surveys. Log calls with external service providers when service is unavailable. Training of personnel on relevant Departmental IT systems, applications, and procedures. Manage service desk and produce incidents reports. Monitor the IT service delivery team, taking responsibility for service desk, desktops, and desktop application support. Ensure SLA’s are achieved and client expectations are met. To provide reports to agreed schedule or on request, including management and account performance reports. Attend client service reviews meetings, areas covered will include performance reports, service improvements, quality, and processes. Develop and facilitate workshops and training courses. Ensure that all co-workers in projects understand and follow all procedures they are involved with SLM practices. Re-engineer the service desk according to industry best practices utilizing the ITIL framework. Provide monthly reporting on key critical areas of the service desk in terms of performance, workload, resource workload distribution and SLA achievement. Tracking and documentation of jobs using the Service Desk tool.
 
ENQUIRIES : Ms. Khosi Kunene Tel No: 072 315 9992
APPLICATIONS : Please apply online at http://professionaljobcentre.gpg.gov.za
 
CLOSING DATE : 04 March 2022