CITY OF EKURHULENI VACANCIES

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CHIEF TECHNICIAN: NEW METERING & ELECTRICAL INSTALLATIONS - ENER19273
Closing Date 2025-11-04
Department Energy Department (2019)
Location City of Ekurhuleni
Remuneration R 508, 296.00 to R 817, 788.00 - Basic salary per annum (plus benefits)
Assignment Type Permanent
 
Minimum Requirements:

• National Diploma (N/T/S) Electrical Engineering (Heavy Current)/ NQF 6 Qualification
• Qualified Trade Tested Electrician
• ECSA Registered (Pr. Techni Eng.)
• Knowledge of Municipal Electrical Distribution Network and Metering
• Valid driver’s licence
• 3 years’ experience in similar environment

 
Core Responsibilities:

• Manage the meter installation maintenance subsection
• Manage the maintenance of prepayment meter, conventional meter, AMR direct driven and smart metering up to and including 3 phase 150A to maximise the municipal income and ensure a high level of customer satisfaction
• Ensure that vending stations, thin client and management stations within Depot are operating correctly and efficiently
• Conduct checks to ensure that all customers information, point of connection, meter details and consumer categories are recorded correctly in the vending system
• Verify tariffs and implement revenue protection measures to maximise income for Council
• Manage small revenue-based capital budget allocations of the specific area of responsibility
• Ensure that meter and electrical installations comply with the relevant electrical by-laws and vending system data integrity
• Apply specialist knowledge in the field of electricity 3 phase and single phase metering to ensure that CoE’s metering remains at a very high standard of accuracy
• Manage the fleet, material and assets used and situated within the section to ensure that metering and administrative functions are executed at a high standard
• Plan and design meter related infrastructure to ensure that it meets the demands
• Comply with legislation and organisational policy to effectively contribute towards meeting organisational objectives
• Apply a good work ethic to prevent financial losses
• Ensure compliance with the Batho Pele principles, maintain good customer relations and efficient and productive service delivery
• Apply a good work ethic to maintain a high level of productivity

 
 
Enquiries: Tel: 0860 54 3000
 
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
 
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
 
PLEASE APPLY HERE
 
 
 
 
 
 

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SUPERVISOR: CALL CENTRE: SDCD19154
Closing Date 2025-11-03
 
 Department Service Delivery Coordination Department (2024)
Location City of Ekurhuleni
Remuneration R 470,436 to R 645,324 - Basic salary per annum (plus benefits)
Assignment Type Permanent
 
Minimum Requirements:

• Grade 12 or NQF Level 4 equivalent qualification
• National Call Centre Management Certificate (1 year or longer from a recognized Institute)
• 2 year (in the aggregate) supervisory experience in Call Centre environment dealing with customers; OR 2 year customer services management/supervisory experience; OR a minimum of 5 years continuous call centre experience
• Clean criminal record
• Computer literacy and the ability to type 30 wpm

 
Core Responsibilities:

• Operational management of the Call Centre
• Responsible for setting targets with the Contact Centre Manager for the Call Centre Section. Giving regular feedback to Call Centre Agents on their performance
• Design and produce meaningful information and accurate reports to Call Centre Management
• Manage all business processes
• Manage all daily escalation of urgent and overdue work and follow up on queries
• Manage the training and development of staff
• Manage all Call Centre resources
• Manage the assistance offered to the Call Centre when operational increases occur or staff shortages
• Manage the updating of notices / summary of notices and general feedback to the Call Centre
• Plan and manage the standby roster
• Co-ordinate meetings between Depot Managers and the Call Centre

 
 
Enquiries: Tel: 0860 54 3000
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
 
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
 
PLEASE APPLY HERE
 
 
 
 
 
 
 

​MANAGER: CALL CENTRE: SDCD19023
Closing Date 2025-11-03
Department Service Delivery Coordination Department (2024)
Location City of Ekurhuleni
Remuneration R 671,064 to R 920,592 - Basic salary per annum (plus benefits)
Assignment Type Permanent
 
Minimum Requirements:

• A Business Degree or relevant equivalent NQF Level 7 qualification
• 3 – 5 years’ experience in a similar environment
• Firm understanding of business processes and value stream mapping.
• Strategic Analysis, strategic business solution modelling.
• Skills and competency mapping.
• Call Centre Process re-definition and re-engineering.
• Work force management.
• Root cause analysis of SLA and SDR
• Provide strong performance management on teams

 
Core Responsibilities:

• Manage and monitor customer services across all services in the non-life threatening Call Centre to ensure that these services are consistently applied to the highest standards possible and in line with the Service Level Standards for the CoE
• Implement strategic capability and leadership to manage a functional unit within a division that is accountable for the delivery of set objectives within specified time frames and costs
• Implement operational processes to deal effectively with all levels external enterprises, with a strong emphasis on key account business executive management
• Maintain governance and risk to ensure that no incidents of non-compliance result and risks are appropriately mitigated
• Manage and implement financial processes to ensure the effective use of finances and curtail costs in the Department
• Customer service orientation to build a strong understanding of existing and potential customer needs and requirements and ensure effective operations management and service delivery in the Department ensuring compliance with the Batho Pele principles

 
 
Enquiries: Tel: 0860 54 3000
 
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
 
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
 
PLEASE APPLY HERE

​ENGINEER: CONTRACT MANAGEMENT: WASA20752
Closing Date 2025-11-03
Department Water & Sanitation Department (2024)
Location City of Ekurhuleni
Remuneration R R671, 064.00 to R R920, 592.00 - Basic salary per annum (plus benefits)
Assignment Type Permanent
 
Minimum Requirements:
· B Degree in Civil Engineering
· Valid driver’s licence
· Computer literacy
· 3 years’ experience in water quality and revenue management contacts
 
Core Responsibilities:
· Manage, plan, coordinate, supervise and control metering and accounts related activities for the department
· Plan, organise, control and coordinate special programs or projects
· Assist and effectively resolve bulk metering or any other customers related account queries
· Anticipate problems and resolve timely on order to ensure work output are achieved within agreed specified deadlines and standards.
· Coordinate, prioritise, direct, control and enhance resources to produce results and meet operational objectives and goals.
· Ensure SOP, processes, procedural guides and quality and service standards are developed, maintained, understood and implemented.
· Ensure that operational activities related to accounts and bulk metering run effectively and efficiently
· Minimize wastage through reactive, quick and permanent solutions of leaks and water spillages
· Responsible for Inspection and management of water and wastewater and related issues
· Establish, implement and manage operational governance and risk management processes in the context of organisational policy.
· Contribute to the preparation of monthly and annual budgets and financial reports in accordance with statutory and Council presentation requirements.
· Provide feedback on governance, risk and compliance practises and escalate unresolved issues via appropriate channels for investigation and resolution and keep up to date with legislation associated with engineering activities.
· Build and sustain relationships with decision makers and interested groups in support of operational objectives.
· Integrate and share product, process and system knowledge attained through formal and informal learning opportunities in the execution of your role.
 
 
Enquiries: Tel: 0860 54 3000
 
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
 
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful.
 
The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
 
PLEASE APPLY HERE