GOVERNMENT EMPLOYEES MEDICAL SCHEME (GEMS)

PAYROLL ASSOCIATE

• Pretoria
• Permanent
• Full Time
• Disabled, EE/AA, Non EE/AA

Introduction

The position of Payroll Associate is vacant. The Payroll Associate will report directly to the Payroll Specialist and will form part of the Corporate Services Division. The position is based at the Head Office in Pretoria.

An annual total cost to company package will apply, between R 460,907 and R 576,206 based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience.

The closing date for applications will be Friday, 04 September 2026.

Duties & Responsibilities

The Payroll Associate will be required to support the Payroll Specialist through the implementation of the following Key Performance Areas (KPAs):

• Assist in the accurate and timely administration of the GEMS payroll function.
• Capture, verify, and process all payroll inputs in SAGE 300 People (new appointments, terminations, benefits, overtime, and deductions).
• Validate and reconcile payroll data before monthly approval and ensure correct statutory and benefit deductions.
• Maintain payroll master data in compliance with Scheme policies and legislation.
• Support HR in implementing annual salary review processes and bonus administration.
• Verify data for payroll imports related to increases, adjustments and benefits changes.
• Promote a responsive, confidential, and service-oriented culture within Payroll.
• Support the Payroll Specialist in preparing and submitting statutory returns, including EMP201, EMP501, and IRP5s.
• Provide analytical and administrative support on remuneration and benefits processes to ensure accuracy and compliance.
• Maintain strict confidentiality and data integrity in accordance with POPIA and payroll best practices.
• Assist with payroll audits, reconciliations, and report generation.
• Support the implementation of system upgrades, data integrity reviews, and payroll process improvement initiatives.
• Collaborate with HR, Finance, and internal stakeholders to ensure accurate and efficient payroll delivery each month.

Desired Experience & Qualification

Qualification Requirements

• Minimum of NQF Level 5 - National Higher Certificate or Certificate in Human Resource. Management, Payroll Administration, or a related discipline (Finance).
• Experience with HRIS is essential.
• Experience in SAGE 300 People payroll system would be highly advantageous.
• Minimum of 2–3 years’ payroll administration experience in a medium to large organisation.
• Strong knowledge of South African payroll and tax legislation (PAYE, UIF, SDL, COIDA, BCEA, POPIA).
• Proficiency in Microsoft Excel and HR/payroll data management systems.

Skills

• Sound understanding of end-to-end payroll processing and reporting.
• Ability to manage high volumes of data accurately and on time.
• Excellent numerical and analytical skills to support reconciliation and reporting.
• High attention to detail and commitment to accuracy.
• Ability to handle confidential salary information with professionalism and discretion.
• Strong organisational and time management skills, with the ability to meet tight deadlines.
• Good communication and customer service skills when engaging with employees.

Behavioural Competencies:

• Accountability and Ownership: Takes responsibility for payroll outputs and deadlines.
• Integrity and Ethical Conduct: Maintains confidentiality and high ethical standards.
• Attention to Detail: Ensures accuracy in capturing and validating payroll data.
• Professionalism: Interacts respectfully and with discretion across the organisation.
• Teamwork and Collaboration: Works effectively with HR, Payroll, and Finance teams.
• Adaptability: Responds well to process, system, or legislative changes.
• Planning and Organisation: Prioritises tasks effectively to ensure payroll accuracy.
• Customer Focus: Demonstrates service excellence toward internal stakeholders.

Desirable

• Experience working within the Medical Aid or Healthcare industry.
• Exposure to employee benefits administration (medical aid, pension funds, etc.).
• Experience with HRIS system integration and payroll automation initiatives.

Package & Remuneration

An annual total cost to company package will apply, between R 460,907 and R576,206 based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience.

Interested?

• GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
• Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
• Kindly note that information is required for Recruitment and Selection Process Purposes, and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose
• Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.
• GEMS adopts a hybrid work model.
• An internal employee must be in their current role for at 12 months before they will be considered for other vacancies within the    Scheme.
• GEMS reserves the right not to proceed with an appointment
• GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with the GEMS employment equity plan.
• Successful candidates will be required to seek approval to conduct other work outside of GEMS.

GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.

PLEASE APPLY HERE

EXECUTIVE ASSISTANT - HEALTHCARE MANAGEMENT

• Pretoria
• Permanent
• Full Time
• EE/AA, Non EE/AA

Introduction

The position of Executive Assistant, Healthcare Management is vacant. The Executive Assistant -Healthcare Management will report directly to the Chief Healthcare Officer and form part of the Healthcare Management division. The position is based at Head Office.

An annual total cost to company package will apply, R 503 635 based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience.

The closing date for applications will be Friday, 11 September 2026.

Duties & Responsibilities

The Executive Assistant, Healthcare Management, will be required to provide support to the Chief Healthcare Officer through the implementation of the following Key Performance Areas (KPAs):

• Manage the Executive’s calendar to ensure that all meetings are scheduled via the Executive Assistant/ agreed SOP.
• Acts as a "gatekeeper" for the Executive’s schedule
• Booking attendance of events, conferences, and seminars, both domestic and international
• Screening of incoming telephone calls and handle queries in an appropriate manner, and engage with both internal and external customer queries
• Maintain and update the division’s Annual Plan
• Ensure that all documents are circulated and submitted as per the Year Planner e.g. Access the board portal on a regular basis to ensure compliance to action items and agenda inputs
• Prepare and circulate all divisional meeting documents e.g. agenda, action list, minutes, presentations etc
• Planning and tracking key business deliverables and reports through basic project management reporting

Desired Experience & Qualification

Qualification Requirements:

• Minimum two (2) year qualification in Administration or Secretarial Studies, or equivalent NQF Level
• A diploma/degree in Healthcare Sciences or a related field will an added advantage
• At least 2 years’ experience in an Executive/ Personal Assistant role
• Experience within a Medical Scheme/ Healthcare Sciences environment would be advantageous

Skills

• Proficient in computer software such as Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat
• Experience with office administrative systems e.g. HR/ Procurement Systems
• Excellent written English and the ability to communicate at all levels

Behavioural Competencies:

• Respect the need for confidentiality and sensitive information
• To work under pressure to agreed deadlines and adapt to change
• Be organised and have good time management skills
• Attention to detail to ensure high quality work
• To work in a flexible manner including out of hours as and when required
• Have the ability to work well as part of a team
• Be responsible and reliable
• Self-Motivated and pro-active
• Attention to detail

Desirable

• Understanding of the medical schemes industry

Package & Remuneration

An annual total cost to company package will apply, R 503 635 based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience.

Interested?

• GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
• Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
• Kindly note that information is required for Recruitment and Selection Process Purposes, and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose
• GEMS adopts a hybrid work model.
• An internal employee must be in their current role for at 12 months before they will be considered for other vacancies within the Scheme.
• GEMS reserves the right not to proceed with an appointment
• GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with the GEMS employment equity plan.
• Successful candidates will be required to seek approval to conduct other work outside of GEMS.

GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.

PLEASE APPLY HERE

ICT SERVICE MANAGER

• Pretoria
• Permanent
• Full Time
• Disabled, EE/AA, Non EE/AA

Introduction

The position of ICT Service Manager is vacant. The ICT Service Manager will report directly to the Senior Manager: ICT Service Management and forms part of the Information Communication and Technology (ICT) Division. The position is based at the Head Office in Pretoria.

The total remuneration package for this position will be R 1 193 732 CTC per annum, based on qualifications and experience.

The closing date for applications will be Friday, 04 September 2026.

Duties & Responsibilities

The ICT Service Manager will be required to support the Senior Manager: ICT Service Management through the implementation of the following Key Performance Areas (KPAs):

• Implement and support Service Operations, Service Transition and Continuous Service Improvement in managing SLAs, incident/problem/change management, vendor performance, and service improvement initiatives.
• Ensure end-to-end management, delivery, and continual improvement of IT services across the organisation, advancing high availability, minimal downtime, and strong user experience.
• Ensure that all business applications are in working order and can support the operations of the scheme.
• Coordinate the implementation of new ICT service management projects.
• Maintain service catalogue, CMDB, and knowledge base.
• Ensure integration of monitoring tools with ITSM platforms.
• Compile and manage IT service budgets, vendors, and contracts.
• Coordinate the implementation of new ICT service management projects.
• Collaborate with other ICT sections and divisions to identify and/or procure Help Desk software for internal staff and external clients.
• Ensure smooth processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
• Design and enforce request handling and escalation policies and procedures.
• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Produce service reports and dashboards for senior management.
• Implement an ICT Service Management Framework as per ISO20000, ITIL and COBIT 2019.
• Ensure that the Scheme’s ICT environment complies with legislative requirements.

Desired Experience & Qualification

Qualification requirements are

• Degree or Diploma (NQF level 6) in Information Technology/ Computer Science or equivalent.
• Minimum of 5 years relevant work experience in the ICT Service Management environment.
• Knowledge of ICT Governance frameworks.
• Knowledge of ISO2000, ITIL and other relevant ISO standards.

Skills

• Must possess extensive technical skills. Strong understanding of the organisation’s goals and objectives
• Exceptional written and oral communication skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.

Behavioural Competencies

• Excellent communication and interpersonal skills.
• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Ability to identify risks and challenges
• Self-starter who is able to work independently

Desirable

• Understanding of the medical schemes industry

Interested?

GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.

Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.

Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose.

Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.

GEMS adopts a hybrid work model.

GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.

Successful candidates will be required to seek approval to conduct other work outside of GEMS.

GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.

PLEASE APPLY HERE