SUN INTERNATIONAL IS HIRING

SUN INTERNATIONAL IS HIRING

MANAGER: SURVEILLANCE INVESTIGATIONS & COMPLIANCE
Port Elizabeth

Job Reference Number: SI-1283
Department: Surveillance: Surveillance
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Manage the surveillance investigations, compliance assurance and operational risk function for the business unit, leading investigations into misconduct, fraud and gaming irregularities, providing independent assurance over gaming legislation, licence conditions and Internal Control Standards, and converting findings into corrective actions and risk intelligence that strengthen controls and reduce

Job Description

Surveillance is an independent assurance function that protects gaming integrity, company assets and regulatory standing through detection, investigation and control assurance.

Job Requirements

REQUIREMENTS:

Grade 12 / Matric
Diploma or Degree in Risk Management, Compliance, Forensic Investigation, Criminal Justice, Security Management or Business Management, or a related field
Supervisory or Management qualification at NQF Level 4 or higher
Key Gaming Licence, FICA clearance and PSIRA registration as applicable to the position

EXPERIENCE:

5 - 8 years

KEY RESPONSIBILITIES

•Manage and quality-assure all surveillance investigations into suspected fraud, theft, collusion, cheating, misconduct and gaming irregularities, ensuring outcomes are objective, evidence-based and defensible •Conduct and oversee high-priority, sensitive and complex investigations, allocating cases according to risk, complexity and investigator capability to meet agreed service standards •Manage the preservation, security and integrity of evidence for disciplinary, CCMA, civil and criminal proceedings, liaising with Legal on subpoenas and Section 205 processes •Develop and implement a risk-based Surveillance Compliance Assurance Programme that monitors adherence to gaming legislation, Provincial Gaming Board licence conditions and Internal Control Standards •Conduct compliance audits, thematic reviews and targeted control reviews to validate whether preventative and detective controls are operating effectively across gaming and operational areas •Identify control weaknesses and systemic risks arising from investigations and audits, and translate findings into sustainable corrective and preventative actions •Monitor the implementation and closure of corrective actions, escalating unresolved or material compliance breaches to management and the appropriate governance forums •Support FICA/AML monitoring and reporting obligations, Responsible Gambling compliance monitoring and excluded-persons controls falling within the Surveillance mandate •Develop, review and maintain investigation, audit and compliance SOPs, templates, registers and assurance tools aligned to legislation, regulatory requirements and Group standards •Produce investigations, compliance, audit and risk reporting that provides Executive Management with accurate, timely and actionable risk intelligence for decision-making •Analyse operational data and incident trends to identify unusual activity, emerging threats, financial exposure and repeat control failures across the business unit •Lead, coach and develop the Investigations and Compliance team to build investigative, regulatory and analytical capability and consistent execution standards •Manage relationships with Gaming Operations, Finance, People & Business Enablement, Legal, Internal Audit, Risk and Group Surveillance, and represent Surveillance at regulatory engagements and governance forums when authorised• Manage departmental expenditure, overtime and resource utilisation within the approved budget, and provide input into CAPEX requirements for surveillance and assurance technology

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FOOD & BEVERAGE FLOOR MANAGER
Kwazulu Natal

Job Reference Number: SI-1068
Department: F&B : Salon Prive
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sun International is looking for a Food & Beverage Floor Manager to join our Sibaya team. The successful candidate will be responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations and / or food and beverage service in the casino operations), with specific regard to achieving profitability for specific outlets.

Job Description

Delivered F&B Plan Implementation:

Develop outlet objectives and deliverables in line with Unit F&B strategy
Facilitate the communication and implementation of F&B deliverables for the outlet
Conduct risk analysis, impact on short-term profit margins
Provide clear delegation of authority and accountability for deliverables
Manage and allocate people and operational resources
Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift Management

Put in place staff scheduling and duty allocations to ensure maximum coverage
Handle shift briefings / handovers / shift reports
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet Provides feedback and reports back to management on the performance and challenges within the restaurant
Manage the control of stock and operating equipment as per SOP for the outlet

Product Enhancement

Collaborate with the F&B Manager to complete a competitor analysis of food and beverages in property catchment areas including pricing comparisons
Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
Measuring ROI and performance on a regular basis

F&B Standards & Governance

Monitor F&B standards and processes
Align practices with new legislative compliance around health, hygiene, safety and the environment
Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B adhere to the policy and procedures.
Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance

People Management and Development

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Manage productivities and payroll costs for the outlet
Performance contracting, reviews and development
Recruit and resources for talent for positions within the department
Onboarding of new staff members

Job Requirements

Education, Experience and Competencies Required:

3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
5-6 years in the food and beverage industry of which at least 2 years’ experience in a supervisory role within the food and beverage environment
Food & Beverage Costing, Food & Beverage Product Knowledge.
Speciality beverage knowledge – wine, barrister, Team Planning, Operational Management
Product Development, Stock control, Intermediate Computer Skills Micros / Opera is preferred

Work conditions and special requirements

Ability to work shifts that meet operational requirements.
Physically able to move operating equipment.
Have an open attitude to perform similar functions in alternative outlets due to operational requirements.

Additional Information

Please Note that, preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Submit applications before the closing date:19 August 2026, by:

Clicking on the “Careers” link on the Sun International SharePoint intranet site OR
Clicking on the following link to access Sun International’s job board directly from your mobile phone using: https://suninternational.mcidirecthire.com/internal/currentopportunities

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RESTAURANT MANAGER
Cape Town

Job Reference Number: SI-1196
Department: F&B : Management
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

InterContinental Table Bay Cape Town is recruiting a passionate and experienced Restaurant Manager to lead our Solandra Pool Area, ensuring exceptional service, seamless operations and memorable guest experiences. Join our Inspire Incredible team and bring True Hospitality to life in one of our most vibrant guest spaces

Job Description

Job Purpose

Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximising operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximising customer satisfaction; controlling operating equipment and stock, and developing a competent team.

Key Performance Areas

Business Plan Implementation

Develop outlet objectives and deliverables in line with Unit F&B strategy
Facilitate the communication and implementation of F&B deliverables for the outlet
Conduct risk analyses i.t.o impact on short term profit margins
Provide clear delegation of authority and accountability for deliverables
Manage and allocate people and operational resources
Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift Management

Put in place staff scheduling and duty allocations to ensure maximum coverage
Handle shift briefings / handovers / shift reports
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Provides feedback and reports back to management on the performance and challenges within the restaurant
Manage the control of stock and operating equipment as per SOP for the outlet
Cash-ups at the end of the shift
Completes shift reports

Restaurant Product Enhancement

Monitor service offering / products and pricing within restaurants
Make recommendations of improvements to the product and service offering
Compile and co-ordinate the food and beverage promotional calendar for the outlet
Monitor customer service standards in the outlet and identify any areas of concern
Conduct maintenance walkabouts for front of house and back of house areas
Monitor health, safety, hygiene and environmental elements in the outlet
Monitor the use and storage of OE
Monitor stock control and OE control processes
Investigate variances / discrepancies and take necessary action to correct

F&B Standards & Governance

Monitor F&B standards and processes
Align practices with new legislative compliance around health, hygiene, safety and the environment
Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
Encourage a waste management culture and ensure all staff are trained.
Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

People Management

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Manage productivities and payroll costs for the outlet
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Manage employee relations within the department
Staff communication and motivation
Performance contracting, reviews and development
Provides resources and removes obstacles to performance
Recruit and resource for talent for positions within the department
Onboarding of new staff members

Budget management

Participate in the preparation of budget forecasts & controls for the outlet
Consolidate Capex requirements for specific outlets
Guide and consolidate the completion of Cost of Sales reports including:
Theoretical COS per outlet for food & beverage respectively.
Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS

Customer Relationship Management

Ensures that guests are treated with courtesy and respect at all times
Interact with guests and provide professional service standards and solutions
Handle any escalated complaints, disputes and suggestions as required
Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
Be present on the floor during service / promotions or functions
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property

Job Requirements

Education

Grade 12
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience Required

5-6 years in the food and beverage industry of which at least 2 years experience in a supervisory role within the food and beverage environment

Work conditions and special requirements

Ability to work shifts that meet operational requirements
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Skills

Food & Beverage Costing
Food & Beverage Product Knowledge
Speciality beverage knowledge – wine, barrister
Team Planning
Operational Management
Product Development
Stock control
Intermediate Computer Skills
Micros / Opera is preferred

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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STORE MAN
Kwazulu Natal

Job Reference Number: SI-1282
Department: A&G - Fin : Finance
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sibaya provides a uniquely exciting and memorable gaming and entertainment experience, we are a passionate Team that takes pride in everything we do & we ensure that our guests & staff are treated with dignity and respect. We are looking for an energetic, reliable and committed individual to join our warehouse team as a store man.

Job Description

Main Purpose of the job:

The store man will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations.

Duties and responsibilities include:

Receive orders at the stores and check deliveries in line with invoice and quality standards.
Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
Print or get picking list from the stock controller and issue the goods as per SOP.
Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard.
Control stock movements and rotation (issues in/out) - once the inventory movements have been authorized by the stock controller or warehouse supervisor/ manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When issuing old goods must be issued first.
Check stock before taking stock out of the warehouse.
Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request.
Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained.
Submit all documents raised to the stock controller for review and capturing on IFS.
Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured into Micros and balances to IFS at month-end.
Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
Investigate and resolve and variances immediately.
Participate in stock takes on a monthly basis, and recounts when necessary.
Identify, investigate, and resolve any discrepancies.
Prepare shortages/overages list and send to Shared Service Centre
Maintain stock levels in line with operational requirements and orders.
Stock control records are maintained and filed.
Obsolete stock for disposal is reported.

Job Requirements

Minimum requirements (Education and Experience)

Grade 12 with math’s numeracy
Minimum of 1 year experience in F&B stores / inventory control
Experience working with IFS is an advantage.
Works shifts in line with operational requirements.

Skills and competencies

Behavioural:

Deep customer and market understanding
Responsive to customer feedback
Demonstrate end‑to‑end ownership for resolving customer problems
Accountability
Continuous improvement
Transparency
Collaborative and a team player
Clear communicator
Takes ownership

Technical

F&B Product knowledge
Stock control procedures
SHE legislative requirements
English Written and verbal communication skills
Proficiency in MS Office Suite
Micros
Knowledge of IFS is an advantage
Numerical skills

Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

“If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”

CLICK TO APPLY

SPA TEAM LEAD
Cape Town

Job Reference Number: SI-1281
Department: Other Ops : Revenue
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

InterContinental Table Bay Cape Town is looking for a passionate and people-focused Spa Team Lead to bring our luxury spa experience to life. If you have a flair for hospitality, a love for wellness and the ability to inspire a team to deliver exceptional service, this is your opportunity to make your mark.

Job Description

Job Purpose

The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.

Key Performance Areas

Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation
Monitor treatment quality and guest feedback to ensure consistent standards of service
Ensure all treatment rooms and public areas are clean, well-stocked, and maintained according to hygiene protocols
Provide day-to-day guidance, support, and motivation to the therapist team
Assist with onboarding of new team members, ongoing training, and upskilling
Conduct regular check-ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement
Address minor team issues or concerns and escalate more complex matters to the Spa Manager
Act as a visible and approachable point of contact for guests during their visit
Handle guest complaints, special requests, and VIP needs with professionalism
Promote a calm, relaxing, and welcoming spa atmosphere
Support upselling of retail products and spa packages in collaboration with the front desk team
Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking
Conduct room and treatment quality audits and report on service consistency
Ensure proper usage and maintenance of spa equipment and supplies
Ensure adherence to health, safety, and sanitation regulations across the spa
Conduct regular checks on therapist grooming, hygiene, and service readiness
Participate in team briefings, audits, and quality assurance reviews
Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand

Job Requirements

Education

Grade 12
Recognised spa or beauty therapy qualification -SAASHP, CIDESCO, ITEC preferable

Experience

6 years of hands-on experience as a Spa Therapist, inclusive of 2 years at a team lead/supervisor level

Skills and Knowledge

Proficiency in a variety of treatments including massage therapy and skincare
Knowledge of holistic and wellness treatments
Knowledge of skin care product lines
Sanitation protocols for tools, linen and workspaces
Proficiency is spa management systems
Sales & Upselling Techniques
Communication Skills
Staff Scheduling & Resource Planning
Inventory & Stock Control
Operational Monitoring

If you have not heard from us within 14 days, please consider your application unsuccessful

Equity

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PEOPLE & BUSINESS ENABLEMENT COORDINATOR
Cape Town

Job Reference Number: SI-1214
Department: A&G - HR : Human Resources
Business Unit:
Industry: Human Resources
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Join the Inspire Incredible team! We are looking for a passionate and organised People & Business Enablement Coordinator who loves working with people, thrives in a fast-paced environment and is ready to make a meaningful impact across the colleague experience. If you bring energy, structure and a true hospitality mindset, this could be your next exciting opportunity!

Job Description

Job Purpose

Performs structured administrative tasks. E.g. Receptionist, Data Capturer, Administrative Assistant. Problem-Solving Complexity: Solves defined problems by applying established procedures, rules and guidance.

Key Performance Areas

Accurately process routine employee transactions (e.g., new hires, terminations, promotions, transfers) in accordance with established guidelines
Maintain employee records in the HRIS, ensuring data integrity, confidentiality, and compliance with data privacy regulations
Prepare standard PBE-related documents, letters, and basic reports using approved templates
Coordinate meetings, interviews, training sessions and events for the PBE team, including managing calendars, logistics and end-to-end execution to ensure smooth delivery and participation
Maintain the PBE team's shared inbox, responding to basic inquiries or accurately redirecting complex ones to appropriate team members
Assist with the onboarding process by preparing new hire paperwork, coordinating logistical arrangements, and ensuring a smooth administrative start
Support the offboarding process by compiling necessary documents, updating relevant systems, and coordinating administrative tasks
Process leave requests and update leave tracking systems as per established company guidelines and procedures
Distribute internal communications related to PBE policies, procedures, and employee updates to relevant stakeholders
Assist with benefits administration tasks, including distributing enrollment forms, updating employee records, and responding to basic inquiries
Maintain and organise physical and digital People filing systems to ensure easy retrieval and compliance with record-keeping policies
Generate basic PBE reports on request (e.g., headcounts, leave summaries) by extracting data from the HRIS
Order and maintain office supplies and equipment for the People & Business Enablement function, managing inventory and requisitions
Adhere strictly to all internal People policies, procedures, and data privacy regulations in the execution of daily tasks
Provide general administrative support for PBE team projects and initiatives as directed, including task tracking and document management
Identify inefficiencies in PBE administrative processes and suggest improvements to improve accuracy, speed and service delivery

Job Requirements

Education

Diploma in a relevant Human Resources Management

Experience

2–3 years experience with Administration & HR Support, HR systems, HR Processes, Handling confidential information
Demonstrated experience in a Service-Orientated environment

Skills and Knowledge

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Data entry and management in HR Information Systems (HRIS)
Familiarity with document management systems
Strong attention to detail and accuracy
Excellent organizational and time management skills
Effective written and verbal communication
Ability to maintain confidentiality and exercise discretion
Problem-solving within defined procedures
Adaptability and willingness to learn new systems and processes
Customer service orientation

If you have not heard from us within 14 days, please consider your application unsuccessful.

Equity

CLICK TO APPLY

RECEPTIONIST
Cape Town

Job Reference Number: SI-1123
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

InterContinental Table Bay Cape Town is recruiting Receptionists to join our Front Office team. If you are passionate about creating warm welcomes, delivering exceptional guest experiences and representing the InterContinental brand with confidence and professionalism, we’d love to hear from you!

Job Description

Job Purpose

The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering

Key Performance Areas

Prepared Work Station

Identify issues with regards the floor appearance/ functioning of equipment and systems
Check overall cleanliness of the front of house areas
Check and restock information brochures
Review the arrival and VIP lists daily and understands special requirements
Assist in preparing and distributing welcome / VIP amenities.
Be familiar with the hotel and resort facilities, promotions and activities

Delivered Reception Services

Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
Take and pass on messages to guests
Deal with special requests from guests (like booking theatre tickets or storing valuable items)
Inform guests of the services and accommodation rates in the hotel
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
Administer own float and conduct cash-ups at the end of the shift.
Be present at the reception desk and maintain proper decorum at all times.
Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

Grade 12

Experience

2 years’ experience in a hotel environment

Work conditions and special requirements

Ability to work shifts that meet operational requirements
Physically able to move around, and stand for extended periods of time
Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
Knowledge of an additional language (relevant to market) is an advantage

Skills and Knowledge

Dealing with Customers (including managing conflict)
Problem solving
Developing relationships
Checking
Collecting information
Verbally informing
Team Player
Presentable, courteous individual

If you have not heard from us within 14 days, please consider your application unsuccessful.

Equity

CLICK TO APPLY

EMPLOYEE RELATIONS SPECIALIST
Cape Town

Job Reference Number: SI-1116
Department: A&G - HR : Employee Relations
Business Unit:
Industry: Human Resources
Job Type: Permanent
Positions Available: 2
Salary: Market Related

Sun International is looking for an Employee Relations Specialist to manage complex employee relations matters across the full case lifecycle. The role will conduct investigations, manage disciplinary and grievance processes, ensure labour law compliance, prepare cases for dispute resolution and provide specialist ER guidance to managers and People & Business Enablement stakeholders.

Job Description

The Employee Relations Specialist manages the end-to-end employee relations case lifecycle, ensuring fair, consistent and legally compliant outcomes. The role conducts workplace investigations, manages disciplinary and grievance processes, prepares cases and represents the organisation in external dispute resolution forums, while providing specialist ER guidance to managers and PBE stakeholders.

Core Behavioral & Technical / proficiency competencies:

Employee Relations and Labour Relations management.
Disciplinary and grievance case management.
Workplace investigations and evidence management.
CCMA preparation and organisational representation.
Dispute resolution, mediation and conflict management.
Application and interpretation of the LRA, BCEA and other relevant employment legislation.
Procedural and substantive fairness.
ER risk identification and legal compliance.
Preparation of charge sheets, case bundles, submissions and ER documentation.
HRIS and employee relations case management systems.
ER reporting, case trends and risk analysis.
Manager guidance and coaching on ER processes.
Attention to detail and accuracy.
Emotional maturity and conflict management.
Sound judgement and decision-making.
Communication, collaboration and stakeholder engagement.
Organisation, planning and prioritisation.
Problem-solving and adaptability.
Continuous Improvement.
Integrity.
Teamwork Collaboration.
Transparency.
Adaptability.
Problem-Solving.
Customer Centricity.
Lifelong Learning.
Respect for Diversity.

Job Requirements

Qualifications:

Bachelor’s degree in Human Resources, Business Administration or a related field (required).
Advanced Diploma / Degree in Labour Law (preferred).

Experience:

5–8 years’ relevant experience.
Demonstrated experience in Employee Relations and/or Labour Relations.
Experience managing disciplinary and grievance processes.
Experience conducting workplace investigations and managing ER cases.
Practical experience in dispute resolution and CCMA matters.
Strong working knowledge of South African employment legislation, particularly the LRA and BCEA.
Experience preparing formal ER documentation, case packs and supporting evidence.
Experience advising managers and stakeholders on employee relations processes and requirements.

Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

“If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”

CLICK TO APPLY

PEOPLE & BUSINESS ENABLEMENT COORDINATOR
Cape Town

Job Reference Number: SI-1138
Department: A&G - HR : Human Resources
Business Unit:
Industry: Human Resources
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sun International is looking for a People & Business Enablement Coordinator to provide administrative and operational support across PBE activities. The role will process employee transactions, maintain accurate people data and records, coordinate onboarding, offboarding and PBE activities, and support efficient, accurate and high-quality employee service delivery.

Job Description

People & Business Enablement (PBE) is a strategic business partner function focused on enabling organisational performance through people, culture and capability. The People & Business Enablement Coordinator provides administrative and operational support to the PBE function, ensuring accurate employee transactions, effective coordination of PBE activities and the maintenance of workforce data to enable efficient, accurate and high-quality service delivery.

Core behavioural & Technical / proficiency competencies:

Behavioural

Continuous Improvement
Integrity
Teamwork
Collaboration
Transparency
Adaptability
Problem-Solving
Customer Centricity
Lifelong Learning
Respect for Diversity

Technical

PBE Administration
Attention to Detail
Organisation & Planning
Digital-first Mindset
Data-driven Decision Making
People Technology & Digital Enablement

Job Requirements

Qualifications:

Advanced Diploma / Degree in Human Resources, Business Administration or related field [Required]
Proficiency certification in Microsoft Office Suite (Word, Excel and PowerPoint) [Required]
Experience with an HR Information System (HRIS) [Required]

Experience:

1–3 years’ experience in Administration and/or HR Support
Experience supporting people/HR administrative processes
Experience working with people systems and employee data
Experience supporting people processes, including onboarding, offboarding and employee transactions
Experience handling confidential employee information
Experience working within a service-orientated environment
Experience coordinating meetings, interviews, training sessions and/or PBE activities
Experience maintaining employee records and supporting accurate workforce data

Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

“If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”

CLICK TO APPLY

CLEANER - SUNBET MIDRAND BRANCH
South Africa

Job Reference Number: SI-1273
Department: Other Ops : Retail Sports Betting
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sunbet is looking for a Cleaner to maintain a clean, safe, and organised retail environment in line with Sunbet’s operational and service standards. The role is responsible for ensuring high standards of cleanliness, hygiene, and facility upkeep while contributing to a positive customer and employee experience.

Job Description

Job Purpose:

The Cleaner will be responsible for ensuring that the retail facility and related areas are clean, maintained and organised at all times according to Sunbet’s operational excellence standards and procedural compliance.

Core Behavioural & Technical / Proficiency Competencies:

Organising and Coordinating Resources.
Interacting.
Following Procedures.
Assuring Quality.
Responding with Urgency.
OE usage and storage.
Cleaning Techniques.
Chemical Knowledge.
Verbal Communication skills.
Basic Computer Skills.

Job Requirements

Qualification:
Grade 12.

Experience:
Exposure to Office, facilities and retail environment is an advantage.

POPI Statement:

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

“If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”

CLICK TO APPLY

COMMERCIAL STRATEGY MANAGER: SUNBET
Sandton

Job Reference Number: SI-995
Department: A&G - Ops : Operations
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sunbet as the online gaming and sports betting division of Sun International, supports the group’s digital gaming strategy by driving product performance, operational efficiency, and revenue growth.

Job Description

Job Purpose

The Commercial Strategy Manager will be responsible for identifying, evaluate and develop strategic growth opportunities across existing and new markets within the online gaming operation through market intelligence, feasibility assessments, business case development, and expansion planning. The role provides data-driven insights, implementation frameworks, and selective deal support to enable commercially viable, operationally feasible, and financially sustainable decisions, and supports execution through implementation planning and readiness activities.

Job Scope:

Develop and maintain a deep understanding of the online gaming industry, market dynamics, customer behaviour, competitive landscape, and regulatory environment
Conduct market research and analysis to assess SunBet’s competitive position and identify opportunities for growth across existing and new markets, including monitoring emerging trends, technologies, and market shifts
Lead commercial, operational and regulatory feasibility studies for new markets, products, partnerships, and strategic initiatives
Develop business cases, financial cases, scenario analyses, and investment proposals to support decision-making, including evaluation of ROI, profitability, sustainability, and market attractiveness
Conduct due diligence and assess market entry requirements, competitive positioning, operational readiness, and regulatory feasibility across African and international markets
Develop market entry frameworks, implementation roadmaps, execution plans, and operational readiness plans for approved initiatives
Drive execution and implementation of approved expansion initiatives, ensuring delivery against scope, timelines, governance requirements, and expected business outcomes
Oversee business readiness activities, including definition of operational, technology, compliance, and resource requirements to enable successful implementation
Map required operating models, business processes, and enabling technologies to support growth initiatives and improve commercial and customer outcomes
Establish success measures, governance frameworks, performance metrics, and implementation milestones for all approved initiatives
Collaborate with Operations, Product, Technology, Compliance, Finance, and Business Development teams to validate assumptions, evaluate opportunities, and ensure successful execution readiness
Lead investigations, special projects, and cross-functional initiatives aligned to business growth objectives
Support and participate in select commercial negotiations and deal structuring for strategic partnerships and market entry opportunities
Build and maintain relationships with internal stakeholders, industry participants, suppliers, and external advisors to support opportunity identification, execution, and market intelligence
Assess regulatory, licensing, compliance, and risk requirements associated with expansion initiatives, ensuring alignment with governance frameworks and organisational risk appetite
Support readiness planning related to gaming legislation, consumer protection, privacy, anti-bribery, and other applicable regulatory frameworks
Monitor and evaluate approved initiatives against business case assumptions, tracking performance, ROI, and realised benefits, and documenting lessons learned for continuous improvement
Assess effectiveness of strategic partnerships and expansion initiatives against commercial and operational objectives
Communicate insights, recommendations, implementation progress, and post-implementation outcomes to executive leadership and governance forums
Provide people leadership, including performance management, coaching, work allocation and capability development to support high-quality delivery of market intelligence and execution activities

Job Requirements

Qualification:

Bachelor's degree in Business Management, Commerce, Economics, Finance, Strategy, Operations Management or a related field
MBA Preferred
Relevant project management, business analysis or strategic planning certification advantageous

Experience:

10-12 years' experience in strategy, business planning, commercial analysis, market intelligence, operations analytics, consulting, project management or a related field
Experience developing business cases, feasibility studies and investment proposals
Experience conducting market research, competitor analysis and opportunity assessments
Experience evaluating operational, commercial and regulatory implications of new business initiatives
Experience within online gaming, betting, digital entertainment, financial services, technology or similarly regulated industries advantageous
Experience supporting market expansion, new product launches or strategic growth initiatives advantageous

Behavioural Competencies:

Strategic Thinking
Analytical Thinking
Commercial Acumen
Problem Solving
Stakeholder Engagement & Influencing
Communication
Results Orientation
Initiative & Accountability

Technical Competencies:

Market Intelligence & Competitive Analysis
Business Case Development
Financial & Commercial Analysis
Strategic Planning
Market Expansion & Opportunity Assessment
Project Planning & Coordination
Risk Assessment & Due Diligence
Regulatory & Compliance Knowledge
People Management

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TABLES DEALER
Cape Town

Job Reference Number: SI-1272
Department: Tables : Main Floor
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 15
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description

Main Purpose of the Job

Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Duties and responsibilities include

Prepared Work Are

Check gaming area, table and float and ensure ready for play
Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc. to ensure all is functioning and ready for play
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects

Game Play

Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements)
Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
Provides audible and precise game commentary
Monitor and report on guest play and action (when required) on the Casino system
Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
Opening and Closing of tables
Game hand over – Dealer to dealer and /or inspector
Conduct cash-ups and reconcile float at the end of shift
Substantiate and report on any float variances
Secure and transport float as required

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Minimum requirements (Education and Experience)
• Grade 12 or equivalent national qualification in gaming operations
• Previous experience in a customer facing role
• 1 year experience as a Tables Dealer
• 1 year experience in the gaming industry
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School**

Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands

Certifications/Accreditation/Registration/Licenses
• Meet the requirements for a gaming licence

Skills and competencies

Core & personal behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical proficiency competencies
• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack**
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines**
• Betting procedures**
• Compliance procedures and regulations**
• Basic responsible gambling principles**
• Basic computer skills

Equity
Preference will be given to employees from the designated groups in line with the provisions of the
Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units’ employment equity plans.

POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 14 days after the closing date of this advertisement, please accept that your application has been unsuccessful.

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COMMERCIAL SPECIALIST
Sandton

Job Reference Number: SI-994
Department: A&G - Ops : Operations
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Job Description

Job Purpose:

The Commercial Specialist will be responsible for delivering market intelligence, analytical insight, and feasibility support that enables the identification, evaluation, and execution of strategic growth opportunities across existing and new markets within the online gaming operation. The role integrates internal and external data analysis, scenario planning, and structured research to inform business cases, market entry assessments, and investment decisions.

Job Scope:

Collect, consolidate and analyse external market data on competitors, pricing, customer behaviour, industry trends, and regulatory, economic and commercial developments impacting market opportunities
Maintain structured market intelligence repositories, research libraries and competitor benchmarking frameworks
Conduct competitor benchmarking, market analysis and research on market entry approaches, operating models and industry case studies to identify trends, risks and opportunities
Analyse internal business intelligence and external datasets to identify customer, market and operational trends, risks and opportunities
Develop data-driven insights, dashboards, visualisations, reports and analytical packs to support executive decision-making and governance forums
Support the evaluation of new market, product and strategic opportunities through structured analysis, feasibility assessments and multi-dimensional (commercial, operational, financial and regulatory) evaluation
Build, maintain and update financial and analytical models including assumptions, scenarios, sensitivity analysis, revenue projections, cost estimates and ROI calculations
Compile feasibility assessment documentation and validate key assumptions supporting strategic recommendations, business cases and implementation planning
Support preparation of business cases, investment committee submissions and decision-support documentation through analytical inputs and quantitative evidence
Provide analytical inputs to support market entry assessments, expansion strategies and implementation planning
Support implementation readiness and execution of approved initiatives by identifying operational dependencies, data requirements, delivery considerations and translating analysis into actionable requirements for cross-functional teams
Evaluate operational models, products, technologies and solutions that enable growth and market expansion
Prepare structured reports, presentations and management updates for executive and governance forums
Ensure accuracy, consistency, traceability and version control of all data, models and analytical outputs, maintaining supporting documentation and evidence repositories for strategic initiatives
Liaise and coordinate with Business Intelligence, Finance, Product, Operations, Compliance and other stakeholders to gather data, validate assumptions and support analytical and execution requirements
Assist in preparing executive updates, progress reports and supporting analyses for strategic initiatives
Build effective working relationships across internal stakeholders to enable effective data gathering, insight generation and execution support

Job Requirements

Qualification:

Bachelor’s degree in Business, Economics, Finance, Statistics, Data Analytics, or a related field

Experience:

8-10 years’ experience in data analysis, market research, business analysis, financial analysis or strategy support
Experience in a regulated industry (gaming, betting, financial services, telecoms or similar) is advantageous.
Exposure to market research, competitor analysis or business intelligence environments is beneficial

Behavioural Competencies:

Analytical Thinking
Attention to Detail
Problem Solving
Commercial Awareness
Structured Thinking
Communication
Stakeholder Collaboration
Initiative & Ownership
Resilience & Adaptability
Integrity & Data Discipline

Technical Competencies:

Market Research & Data Collection
Competitor & Industry Analysis
Financial Modelling Support
Data Analysis & Insight Generation
Feasibility Analysis Support
Business Case Analytical Support
Regulatory & Market Research
Reporting & Data Visualisation

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GAMING TECHNICAL INTERN
Cape Town

Job Reference Number: SI-1269
Department: Slots Technical : Slots Technical
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Temp
Positions Available: 5
Salary: Market Related

Job Description

About the internship

We are seeking motivated and enthusiastic people from electrical engineering field of studies and preferably light current. This opportunity is designed for candidates who require practical workplace experience to complete the requirements for their National Diploma.

SAQA Learning Programme ID: 67043 National N Diploma: Engineering Studies: Electrical Engineering, NQF Level 6, 360 credits

The successful interns will gain experience in electrical systems, electronic equipment, checking/testing electrical circuits, faults finding, basic soldering/desoldering, maintenance operations under the supervision of qualified professionals and other more.

Duties and responsibilities include:

Assist with the installation, configuration, testing, and maintenance of electronic gaming machines (EGMs), gaming peripherals, and related technical equipment.
Support fault-finding, diagnostics, and troubleshooting of gaming machines, electronic circuits, communication networks, and associated systems.
Participate in preventative maintenance programmes to ensure the optimal performance, reliability, and compliance of gaming equipment
Assist with technical inspections, software updates, machine conversions, and system upgrades under the guidance of qualified Gaming Technical Shift Manager.
Support the maintenance and monitoring of gaming floor communication networks and electronic monitoring systems.
Assist with recording maintenance activities, technical reports, service logs, and asset documentation.
Participate in project activities involving the installation, relocation, or upgrade of gaming equipment and supporting infrastructure.
Ensure compliance with gaming regulations, company policies, and all safety, health, and environmental requirements.
Work closely with experienced technicians to develop practical skills in electronics, electrical systems, networking, and gaming technology.
Provide technical support during gaming machine testing and commissioning activities.

Job Requirements

Minimum requirements (Education and Experience)

• N6 Certificate in Electrical Engineering (Light Current)

• South African citizen

• Good understanding of Electronic circuits and Electrical principles

• Computer literacy (Microsoft Office)

• Good communication and problem-solving skills

• Ability to work independently and as part of a team

• English verbal communication skills

Work conditions and special requirements

• Ability to work shifts that meet operational requirements

• Physically able to work and stand for long periods of time

• Physically able to collectively move machines

Skills and competencies

Core & personal behavioural competencies

• Analytical skills

• Problem Solving

• Collecting Information (listening; asking questions)

• Dealing with Customers

• Checking

• Following Instructions

• Emotional resilience

• Presentable

Equity

Please note that preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 14 days after the closing date of this advertisement, please accept that your application has been unsuccessful.

CLICK TO APPLY

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