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SOUTH AFRICAN REVENUE SERVICES (SARS)
SPECIALIST: SAP BASIS
Position Reports to: Manager: SAP
Division: Strategy Enabling and Modernisation
(Technology and Solutions Delivery)
Location: Head Office Pretoria
Advert Closing Date: 20 November 20260
About the Position
SARS is looking for a highly skilled and experienced, results driven, specialist SAP Basis individual with sound judgement and strong business acumen who will contribute towards our higher purpose and service delivery. S/he will need to be an innovative individual, with deep experience in the emerging technologies and a strong future orientation. The individual must be able to install, configure, upgrade, and troubleshoot SAP systems according to specifications and business requirements. Help add value to the team and organisation through effective and proactive contribution to the day-to-day supporting activities.
Job Purpose
To support clients with high complexity requirement analysis and systems configuration, implementation, and support of respective SAP modules. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client’s business environment in order to achieve client expected business results.
To participate in the cost effective and efficient Production, Quality Assurance, Alpha and RTR environment to support organisation's goals and objectives through SAP Basis/Core Architecture Platform Technology Installation, design, implementation and support.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 5 - 7 years’ experience in an SAP Basis environment, of which 2 - 3 years must be at a technically skilled level.
OR
Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), and 5 - 7 years’ experience in an SAP Basis environment, of which 2 - 3 years must be at a technically skilled level AND additional requirements specified in Min Functional requirements, where applicable.
#ALTERNATIVE
Senior Certificate (NQF 4) AND 10 years’ experience in and SAP Basis, of which 2 - 3 years at a technically skilled level AND additional requirements specified in Min Functional requirements, where applicable.
Minimum Functional Requirements
- 5 years’ experience and knowledge of key integration points between SAP modules
- Experience and knowledge of SAP Basis and key integration points between SAP modules
- Relevant SAP Basis training or certification
- Relevant SAP Basis analysis and configuration experience
- Understanding of diverse set of technologies including Linux operating system (e.g. RedHat) knowledge, SAP HANA and Sybase database administration, Single Sign On, Fiori, SAP BTP and other Cloud solutions (e.g. SuccessFactors, ARIBA).
- Broad understanding of all facets of Information Technology including SDLC.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate and assist in the implementation of new or revised Policies and Procedures.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Perform high complex tasks during the implementation and support of various SAP modules to enhance the business functionality and overall performance, while maintaining customer satisfaction.
- Carry out high complex assignments requiring the development of new or improved procedure.
- Analyse requirements, perform configuration enhancements, and testing in various SAP Modules such as Finance, Human Resources, Procurement, Revenue Management, Governance, Application Lifecycle Management, cloud solutions, etc.
- Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the client's need.
- Support the successful implementation of SAP applications, providing technical expertise, presentation, and advise on SAP products to clients.
- Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs according to industry best practices.
- Acts as liaison with client for troubleshooting: investigate, analyse, and solve SAP related application problems and map client business requirements, processes and objectives and develop necessary product modifications to satisfy clients' needs.
- Incident Resolution for severity 2 and 3 issues and assist with Business escalations for issues raised.
- Maintain a thorough knowledge of the organization and adhere to all organizational standards.
- Communicate and disseminate the policy and procedures to relevant stakeholders and the employees.
- Test new and current software for acceptance into the production environment.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
- Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Adaptability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer service
- Fairness and transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Computer Literacy
- Functional Policies and Procedures
- Customer Relationship Management
- System Thinking
- Problem Analysis and Judgement
- Administrative Support
- Business IT Systems
- Solves problems and applies a range of IT systems skills
- SARS Systems Products
- Effective Business Communication
Compliance Competency
- GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
MANAGER: IT SERVICE DELIVERY (DB2, DBA)
Position Reports to: Area Head: Data Management and Integration
Division: Technology Modernisation and Development
Location: Brooklyn, Pretoria
Advert Closing Date: 20 November 2026
Wanted
The South African Revenue Service (SARS) invites applications from suitably qualified and experienced candidates that will lead as Manager: IT Service Delivery (DB2 DBA). They will be responsible for orchestrating high-performance database environments that keep our business running seamlessly. This is your opportunity to combine deep DB2 expertise with strategic leadership, guiding a talented team to deliver exceptional service, optimize mission-critical systems, and ensure our data infrastructure is future-ready. If you thrive on solving complex challenges, driving operational excellence, and empowering teams to exceed expectations, this role puts you at the center of innovation and impact.
Job Purpose
To formulate tactical strategy and associated delivery plans to ensure alignment between business requirements for services and DIST capability to provide these services, as well as ensuring the production environment is capable to delivering adequate and cost-effective performance and continuous operations.
Functional Technical Requirements
- Hands-on experience working as a DB2 DBA in large enterprise environments
- Advanced experience in DB2 performance monitoring, tools, tuning, troubleshooting and resolving production database problems
- Advanced experience with DB2 backup, recovery, high availability/disaster recovery and managing critical production database
- Project Management: Leading medium-size DB2 operational and project team
- Leadership experience: Proving technical leadership or guidance to a DB2 DBA team, including vision, roadmap, automation, major incident resolutions and complex technical problems.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree or Advanced Diploma (NQF 7) in Information Technology, Computer Science, B‐Com, Finance, Management or Engineering, plus at least 8 years’ experience as a DB2 DBA in large enterprise environments of which 3-4 years is at a junior management level.
#Alternative
Senior Certificate (NQF 4) AND 15 plus years’ experience as a DB2 DBA in large enterprise environments of which 3-4 years is at a junior management level.
Job Outputs:
Process
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets. (
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Provide a support capability for the integrated software tool enabling the service management processes.
- Provide a metrics monitoring and reporting service to support DIST process management, Service Level Management and DIST scorecard reporting.
- Ensure all external service providers/outsourcers are formally and appropriately contracted to deliver services as required to meet agreed service levels.
- Communicate and maintain awareness of Service Level Management objectives within the business and DIST.
- Define and approve new services to be provided and maintain a current service catalogue defining all the services provided by the vendor.
- Ensure recoverability of the production environment in the event of prolonged outages to support critical business operations.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
- Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Client
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
- Ensure the SARS's requirements for services delivered are documented and agreed in Service Level Agreements (SLA).
Behavioural competencies
- Accountability
- Fairness and Transparency
- Honesty and Integrity
- Respect
- Trust
Technical competencies
- Functional Policies and Procedures
- Business Acumen
- Business IT Systems
- Managerial Budgeting
- Service Delivery
- System Thinking
- Planning and Organising
- Planning, Management and Measurement
- Change Management
- Problem Analysis and Judgement
- Effective Business Communication
Leadership Competencies:
- Ability to translate strategy into execution
- Concern for Impact of own behaviour on others
- Develops teams and nurtures interdependency
- Inspires others to Positive Action
- Natures Future Talent
- Stewardship and Service Orientation
- Strong Results Orientation
- Values and Manages Diversity
Compliance Competency
- GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
Protect yourself. Never pay for a job.
Recruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.
SARS official reporting channels: SpeakOut@sars.gov.za; Anti-Corruption@sars.gov.za;ReportingUnprofessionalConduct@sars.gov.za; SARS Hotline number (0800 00 28 70).
