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SOUTH AFRICAN REVENUE SERVICES (SARS)

 

 

MANAGER: RECORDS MANAGEMENT

Position Reports to:  Business Area Head: Data Gov & Master Data Management         

Division: Strategy Enab & Modernisation

Location: Head Office - Brooklyn

Advert Closing Date:  30 October 2026

 

About the Position

The Manager: Records Management leads the implementation of enterprise-wide records management practices, ensuring effective records and information governance, compliance, records security, and its lifecycle management. The role provides specialist advice, drives continuous improvement of records management processes and controls, and supports organisational accountability through the effective management of information assets.

 

Job Purpose

As a Manager: Records Management, you will establish, govern, and continuously enhance enterprise-wide records and document management systems, policies, and procedures. The role provides strategic leadership to ensure effective records and information governance, regulatory compliance, risk mitigation, and the efficient management of organisational records throughout their lifecycle, enabling improved business performance and decision-making.

 

Education and Experience

 

Minimum Qualification & Experience Required

Bachelor's Degree / Advanced Diploma (NQF 7) in Records and Information Management, Archives Management, Information Governance, Information Management, Information Science, Business Administration and or equivalent qualification AND 8 - 10 years’ experience in Records and Information Management, Archives Management, Information Governance or Information Science, of which 3 - 4 years at a junior management level.

Alternative #

Senior Certificate (NQF 4) AND 15 years’ experience in Records and Information Management, Archives Management, Information Governance or Information Science, of which 3 - 4 years at a junior management level. 

**A qualification in Records and Information Management, Archives Management, Information Governance or Information Science will be an added advantage.*

 

Minimum Functional Requirements

  • Demonstrated knowledge and practical application of records and document management principles, practices and procedures across the full records lifecycle.
  • Ability to administer and oversee Electronic Document and Records Management System (EDRMS) to ensure records are captured, stored, accessed, protected and managed appropriately.
  • Ability to develop, implement and maintain records classification systems, file plans, metadata standards and record-keeping controls that support consistent filing, retrieval and accountability.
  • Ability to establish and manage records retention schedules, disposal authorities, archival processes and lifecycle controls to ensure records are retained and disposed of lawfully and systematically.
  • Sound knowledge and application of applicable records management legislation, regulatory requirements, governance frameworks, organisational policies and compliance obligations.
  • Ability to implement and monitor information security, access control, confidentiality and preservation measures that protect records from unauthorised access, alteration, loss, damage or premature destruction.

 

Additional Functional Requirements

  • Records management strategy, policy development and enterprise implementation.
  • Governance, compliance monitoring, risk management and remedial action.
  • Tactical planning, operational delivery, performance measurement and reporting.
  • People leadership, capacity planning and team development.
  • Budgeting, resource optimisation and financial control.
  • Stakeholder advisory, service excellence, change and continuous improvement.

 

Job Outputs:

 

Process

  • Consult in area of specialisation and provide input into the development to the functional strategy.
  • Determine the conditions for managing electronic records systems so that sound records management practices are applied at all times.
  • Ensure accurate record keeping of all the relevant documentation in line with standard operating procedures.
  • Evaluate the organisations policies and procedures to identify corruption control gaps and recommend enhancements to policies and procedures.
  • Examines public records with a view to issuing disposal authorities on all public records to enable disposal of records no longer required.
  • Exercise security surveillance over document processing, reproduction, distribution, storage, or archiving.
  • Investigate and approve the prescribed records classification system before implementation to ensure compliance to legislation and policies.
  • Keep abreast of developments in area of expertise.
  • Plan, coordinate and manage the information security management process and ensure compliance to SARS policies and statutory requirements.
  • Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
  • Report and take appropriate action in instances of non-compliance to related policies and legislation.
  • Select, develop and assess the applicability of methods and techniques to be applied within the functional work unit.
  • Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
  • Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
  • Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
  • Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
  • Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
  • Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
  • Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
  • Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
  • Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
  • Lead the development and improvement of records management policies, procedures, file plans and standards.
  • Manage the full records lifecycle from creation and storage to archiving or lawful disposal.
  • Oversee secure, reliable and compliant electronic records systems and controls.
  • Monitor compliance, manage records risks and implement corrective actions.
  • Lead the records team, resources, performance and stakeholder delivery.

 

Governance

  • Monitor and promote the application of governance and required legal compliance in the context of policy and processes.
  • Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
  • Manage and or advise on the translation and application of policy in a specific functional area.

 

People

  • Integrate new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
  • Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
  • Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

 

Finance

  • Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
  • Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
  • Implement and monitor financial control, management of costs and corporate governance in area of accountability.

 

Client

  • Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
  • Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
  • Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

 

Behavioural Competencies

  • Accountability
  • Fairness and Transparency
  • Honesty and Integrity
  • Problem Solving and Analysis
  • Respect
  • Strategic Thinking
  • Trust

 

Technical Competencies

  • Knowledge and application of Records Management Principles
  • Business Acumen – File Plan Management, Disposal Schedule Programme, Records Management Assessments, EDRMS, etc
  • Change Management
  • Decisiveness
  • Effective Business Communication
  • Functional Policies and Procedures
  • Information management
  • Knowledge Management
  • Managerial Budgeting
  • Planning and Organising
  • Planning, Management and Measurement
  • Problem Analysis and Judgement
  • Records and Archives Management

 

Leadership Competencies 

  • Ability to translate strategy into execution
  • Concern for Impact of own behaviour on others
  • Develops teams and nurtures interdependency
  • Inspires others to Positive Action
  • Nurtures Future Talent
  • Stewardship and Service Orientation
  • Strong Results Orientation
  • Values and Manages Diversity

 

Compliance Competency

  • GOC Confidential

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and/or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

Protect yourself. Never pay for a job.

Recruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.

SARS official reporting channels: SpeakOut@sars.gov.za; Anti-Corruption@sars.gov.za;ReportingUnprofessionalConduct@sars.gov.za; SARS Hotline number (0800 00 28 70).

 

CLICK TO APPLY

 

 

 

 

 

 

 


SPECIALIST: BUSINESS SYSTEMS - SAP (FIXED TERM CONTRACT)

Position Reports to: Area Head –Enterprise Service & Support     

Division: Design and Enabling

Location: Head Office Pretoria

Advert Closing Date:  02 November 2026

 

About the Position

SARS is seeking an experienced Business Systems Specialist to support business process optimisation and key HR systems modernisation initiatives, including the transition from SAP HCM ECC6 to SAP SuccessFactors Employee Central and Employee Central Payroll.

This 24-month Fixed-Term opportunity offers the chance to contribute to a significant transformation programme that will shape future HR processes and services across SARS.

Working closely with business stakeholders, implementation partners and technical specialists, you will analyse business requirements, identify process improvement opportunities, support process standardisation, and contribute to testing, implementation and change adoption activities. You will help ensure solutions align with business objectives, governance requirements and operational needs while delivering measurable business value.

 

Job Purpose

To provide business systems expertise, advice and support to enable the effective delivery and continuous improvement of business services, processes and systems through the analysis of business needs, operational optimisation and implementation support. 

 

Education and Experience

Minimum Qualification & Experience Required 

Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a SAP HCM / SAP SuccessFactors or similar HR ERP environment, of which 2-3 years is at functional specialist level. 

OR

Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s), and 5-7 years' experience in a SAP HCM / SAP SuccessFactors or similar HR ERP environment, of which 2-3 years is at functional specialist level.

 

Job Outputs:

Process

  • Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
  • Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
  • Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
  • Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
  • Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
  • Execute specialist input through investigation & opportunities within the product process including risk concern.
  • Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.

 

Governance 

  • Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
  • Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

 

People

  • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

 

Finance

  • Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

 

Client

  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

 

Behavioural Competencies

  • Accountability
  • Analytical Thinking  
  • Attention to Detail 
  • Building Sustainability 
  • Commitment to Continuous Learning 
  • Conceptual Ability
  • Customer Service    
  • Fairness and Transparency
  • Honesty and Integrity
  • Organisational Awareness
  • Problem Solving and Analysis    
  • Respect
  • Trust

 

Technical Competencies

  • Business IT Systems 
  • Business Knowledge 
  • Computer Literacy 
  • Efficiency improvement  
  • Functional Policies and Procedures 
  • IT Strategy and Planning 
  • Reporting
  • System thinking

 

Compliance Competency

  • GOC Confidential

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

Protect yourself. Never pay for a job.

Recruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.

SARS official reporting channels: SpeakOut@sars.gov.za; Anti-Corruption@sars.gov.za;ReportingUnprofessionalConduct@sars.gov.za; SARS Hotline number (0800 00 28 70).

 

CLICK TO APPLY

 

 

 

 

 

 

 

 

OFFICER: CLIENT SERVICE COMPLAINTS

Position Reports to:   Ops Manager:   Taxpayer Service

Division:  Taxpayer Engagement         

Location: CBD-Pretoria

Advert Closing Date:  28 October 2026

 

About the Position

SARS is seeking to appoint an energetic, results-driven, self-motivated and highly competent Officer: Client Service Complaints who possesses a sound understanding of tax administration, taxpayer service delivery and operational processes.

The successful candidate will demonstrate a strong customer service orientation, exceptional problem-solving abilities, and the capability to manage and resolve taxpayer complaints efficiently and professionally. The role requires an individual who is accountable, analytical, service-focused and committed to upholding the highest standards of integrity, fairness and transparency.

The incumbent will contribute to SARS' strategic intent of promoting voluntary compliance by delivering exceptional service experiences, ensuring the effective resolution of taxpayer and trader complaints, identifying service delivery trends and risks, and supporting continuous improvement initiatives. Through effective complaint management and stakeholder engagement, the successful candidate will help create an environment that makes compliance easy for compliant taxpayers while supporting SARS' efforts to address non-compliance effectively.

 

Job Purpose

To address taxpayer and trader service complaints that bear on operational policies and procedures and ensure their speedy resolution and also follow up to prevent their recurrence

 

Education and Experience

 

Minimum Qualification & Experience Required

National Diploma / Advanced Certificate (NQF 6) Business Administration/Public Administration/Communications/Public Management & 2 - 3 years’ experience in a Customer Service environment of which 1 – 2 years is Taxpayer facing at a service environment

AND/OR

Senior Certificate (NQF 4) & 5 years’ experience in a Customer Service environment of which 1 – 2 years is Taxpayer facing at a service environment

 

Job Outputs:

 

Process

  • Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
  • Effectively utilise resources allocated to the job to perform contracted work outputs and report on and escalate any shortfalls.
  • Maintain a log of all complaints and how they have been addressed for trend and age analysis.
  • Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
  • Accumulate information and provide reports with recommendations applicable to area of specialisation.
  • Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
  • Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
  • Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation
  • Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
  • Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
  • Use practical and applied knowledge and situational judgement to arrive at decisions.

 

Governance

  • Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
  • Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

 

People

  • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

 

Finance

  • Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

 

Client

  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

 

Behavioural competencies

  • Accountability
  • Analytical Thinking
  • Attention to Detail
  • Commitment to Continuous Learning
  • Conceptual Ability
  • Customer Service
  • Expertise in Context
  • Fairness and Transparency
  • Honesty and Integrity
  • Organisational Awareness
  • Respect
  • Trust

 

Technical competencies

  • Building Customer Loyalty
  • Business Knowledge
  • Customer Liaison
  • Data Collection and Analysis
  • Efficiency improvement
  • Functional Policies and Procedures
  • Query Resolution
  • Reporting

 

Compliance Competency

GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

Protect yourself. Never pay for a job.

Recruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.

SARS official reporting channels: SpeakOut@sars.gov.za; Anti-Corruption@sars.gov.za;ReportingUnprofessionalConduct@sars.gov.za; SARS Hotline number (0800 00 28 70).

 

CLICK TO APPLY

 

 

 

 

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