SOUTH AFRICAN REVENUE SERVICES (SARS)

SENIOR SPECIALIST: MARKET SEGMENT RESEARCH

Position Reports to: Executive: Operational Research

Division: Knowledge Management, Research, Taxpayer & Trader Education

Location: Lehae La SARS, Brookly Bridge Pretoria

Advert Closing Date: 23 October 2026

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.  Integrity is key to the organisation.

Job Purpose

To provide in-depth market research and analysis of products as per legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

• Honours Degree (NQF 8) in Behavioural Science, Behavioural Economics, Psychology, Industrial Psychology, Economics, Sociology, Cognitive Science, Public Policy, Statistics, Data Science with 10 - 12 years' experience in behavioural research, applied social research, behavioural insights, policy research, customer or taxpayer research, or programme evaluation environment, of which 3 - 4 years at a specialist level.

#Alternative/OR

• Bachelor’s degree in (NQF 7) in Behavioural Science, Behavioural Economics, Psychology, Industrial Psychology, Economics, Sociology, Cognitive Science, Public Policy, Statistics, Data Science with 12-15 years’ experience in behavioural research, applied social research, behavioural insights, policy research, customer or taxpayer research, or programme evaluation environment, of which 3 - 4 years at a specialist level.

Added Advantage Requirements:

·       Data analysis: R Studio

·       Power BI Data Analytics

·       Python

·       SQL Query Basics and Fundamentals

·       AI & Machine learning research

·       Natural language processing

·       Cognitive biases and heuristics

·       Nudge theory

·       Behavioural change frameworks (COM-B, EAST, MINDSPACE, BASIC, Behaviour change wheel)

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.

• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.

• Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.

• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.

• Ensure timeous communication on progress and challenges in achieving divisional and business unit goals to all relevant stakeholders.

• Implement research methodologies and techniques that enables monitoring and reporting of research and analytical activities.

• Influence and communicate across business areas impacted by practice area to minimise resistance and ensure onboarding of new thinking.

• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.

• Optimise goal achievement through tactical strategy development and optimisation of practises, processes and systems across an internal value chain.

• Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence.

• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; developing best practice solutions.

• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.

• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Research, benchmark and develop client service delivery and efficiency models that leads to optimal service delivery

Behavioural competencies

• Accountability
• Analytical thinking
• Attention to details
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• External Awareness
• Fairness and Transparency
• Honesty & Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Knowledge
• Creative and Innovative Thinking
• Data Collection and Analysis
• Economic Research
• Efficiency improvement
• Functional Policies & Procedures
• Policy Analysis
• Reporting
• Research

Compliance Competency

• GOC Secret

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.  

Protect yourself. Never pay for a job.

Recruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.

SARS official reporting channels: SpeakOut@sars.gov.za; Anti-Corruption@sars.gov.za;ReportingUnprofessionalConduct@sars.gov.za; SARS Hotline number (0800 00 28 70).

CLICK TO APPLY

COORDINATOR: IT ASSETS

Position Reports to:  Manager: IT Service   

Division: Enterprise Design - Enterprise

Location: Head Office-Pretoria

Advert Closing Date: 19 October 2026

Wanted

SARS is looking for an experienced Software Asset Management Coordinator with knowledge of managing Software contracts and an understanding of Software licensing models. S/he should have knowledge of legislation governing Software assets and have an understanding of Product Use Rights License terms and conditions and contractual entitlements for software products and manufacturers. Executed effectively, this role will make sure SARS is always compliant with Software contracts and license agreements.

Job Purpose

To coordinate, control and verify Software technology related assets with the organisation.

Education and Experience

Minimum Qualification & Experience Required

Higher Certificate (NQF 5) in IT/ Finance AND 3 years' experience in software asset management

AND/OR

Senior Certificate (NQF 4) AND 4 years' experience in software asset management

Minimum Functional Requirements

• Knowledge of legislation governing Software assets
• Knowledge of managing Software contracts and an understanding of Software licensing models

Job Outputs:

Process

• Capturing of all software on the library system, oversee the storing of software media, all related documentation, installation keys and license certificates in the Definitive Media Library.
• Overseeing sourcing, procurement, release, deployment, utilization and disposal processes of software applications
• Verification of Software installations to ensure license availability on all end user as well as server environments
• To maintain the SARSLib (SARS Library System)and Software License Database with all new software, changes in existing software and archiving/disposal of software not in use anymore
• Manage Software compliance to reduce unnecessary License purchases and avoid litigation
• Re-harvest software licenses of current unused and reallocation thereof where required
• Reporting on the state and health of all Software assets in the fixed asset register
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
•  Ensure that the asset register is continuously updated to reflect movement of assets.
• Liaise with other role players with regard to the movement of assets within the organisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks. Ensure the effective, efficient and economic use of assets within the area of responsibility as required by the PFMA and sound governance principle.

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
• Ensure the recording and safe keeping of all organisational assets in accordance with set policy and process.

Client 

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Accountability (V)
• Adaptability
• Attention to Detail
• Building Sustainability
• Conceptual Ability
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Information Seeking
• Respect (V)
• Trust (V)
• Working With Others

Technical competencies

• Administrative Support
• Asset Management
• Events, Meeting or Task Coordination
• Functional Policies and Procedures
• Service Delivery

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Protect yourself. Never pay for a job.

Recruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.

SARS official reporting channels: SpeakOut@sars.gov.za; Anti-Corruption@sars.gov.za;ReportingUnprofessionalConduct@sars.gov.za; SARS Hotline number (0800 00 28 70).

CLICK TO APPLY