SOUTH AFRICAN REVENUE SERVICES (SARS) VACANCIES

SOUTH AFRICAN REVENUE SERVICES (SARS)

BUS AREA HEAD: INTERNAL AUDIT

Position Reports to: Head: Internal Audit

Division: Office of the Commissioner

Location: Head Office

Advert Closing Date: 16 October 2026

About the Position

SARS is recruiting a distinguished Audit Executive with deep capability in, Information Technology auditing, performance auditing and fraud auditing to lead a specialised assurance division. The incumbent will drive a strategic assurance agenda focused on assessing the effectiveness of Information Technology controls, evaluating organisational performance, and ensuring that SARS resources are utilised efficiently, effectively and responsibly. This leadership role provides high‑level assurance and insight across governance, fraud risk, technology risk, information systems and enterprise‑wide emerging risks, supporting sound decision‑making and reinforcing organisational accountability and integrity.

Job Purpose

To formulate and position the value chain, operating model and framework for the Specialised Audit function within a broadly defined organisational strategy, by maintaining audit systems and developing audit programmes based on compliance levels and risk priority, conducting performance, information technology and fraud audits, in order to enable horizontal alignment, implementation and adoption.

Education and Experience

Minimum Qualification & Experience Required

Honours Degree / Postgraduate Diploma in Commerce or Science (NQF 8) with 12 - 15 years’ experience in Information Technology/Performance /Fraud Auditing, of which 4 - 6 years at a Senior management level.

#Alternatively

Bachelor's Degree/Advanced Diploma in Commerce or Science (NQF 7) with 15 - 18 years’ experience in in Information Technology/Performance /Fraud Auditing, of which 4 – 6 years at a Senior management level.

Job Outputs:

Process

Strategically interpret and enable the development, adoption, implementation and adherence to, organisational control, risk and compliance frameworks.
Assist in the planning and execution of the specialised audit programme.
Be responsive to change in order to influence and effectively manage associated functional acceptance. (I)
Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals. (I)
Conduct system application and information security reviews.
Contribute to the development of the functional operating model and alignment of the value chain to org. objectives in partnership with stakeholders.
Create the context to continuously improve all functions and systems in line with national, regional and organisational changes. (I)
Determine strengths, weaknesses, opportunities and threats, interpret changing social and org. environments and identify new initiatives and or systems. (I)
Develop, monitor and evaluate the quality of internal audit and fraud / forensic audit performance programmes for tax, customs, head office and enforcement and recommend changes in line with legislative requirements.
Develop, monitor and evaluate the quality of technology security and data integrity.
Direct, control, coordinate and optimise resources to meet established objectives and deliver agreed results across functional areas. (I)
Ensure the planning, performance and documentation of audits and the reporting and resolution of any weaknesses and shortcomings.
Implement divisional strategies and plans, specifically the rolling strategic three-year and detailed one-year specialised Audit Plans.
Influence and communicate across all levels of the business to minimise resistance and ensure onboarding of new thinking in own area. (I)
Oversee and conduct any specialised audits in the organisation and report outcomes.
Proactively identify interconnected problems, develop and model alternative solutions as well as contingency plans to resolve value chain conflicts. (I)
Provide authoritative advice and guidance that supports the realisation of major divisional objectives in line with the SARS mandate. (I)
Provide independent and objective consulting services by overseeing the planning, implementation and monitoring of the specialised audit programmes to add value and improve the organisations operations.
Provide periodic reports on performance against plan and progress on medium-term initiatives and use to realign operating plan and objectives appropriately. (I)
Review annual Risk Assessment which identifies significant risks to the organisation.
Scan external environment, identify benchmarks and influence alternative operating plans or model to deliver on the SARS objectives and mandate. (I)
Set priorities to shape and structure the function by providing a framework for the achievement of longer-term objectives. (I)
Translate and communicate a meaningful strategic context that articulates functional purpose in relation to the organisational vision, purpose and philosophy. (I)
Use insights and knowledge gained from high level reports to conduct abstract, conceptual and comparative analysis to define functional strategy. (I)

Governance

Ensure the consolidation of the risk profile for the area of accountability, manage critical risks and ensure feedback integration. (I)

Monitor legislative and regulatory changes and drive the alignment of corporate governance, policies and risk strategies. (I)

People

Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels. (I)
Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity. (I)
Develop clear human capability and accountability frameworks within own area in support of people management strategies. (I)
Provide leadership and direction by translating, articulating and reinforcing the vision or direction for the function. (I)

Finance

Ensure that the own area's strategy is adequately budgeted for through the development and implementation of a requisite budget. (I)
Implement effective financial control, management of costs and corporate governance in area of accountability. (I)

Client

Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals. (I)
Define and influence relationships and service level agreements entered into with internal and external stakeholders. (I)

Behavioural competencies

Accountability (V)
Fairness and Transparency (V)
Honesty and Integrity (V)
Problem Solving and Analysis
Respect (V)
Trust (V)
Ability to translate strategy into execution
Concern for Impact of own behaviour on others
Develops teams and nurtures interdependency
Inspires others to Positive Action
Nurtures Future Talent
Stewardship and Service Orientation
Strong Results Orientation
Values and Manages Diversity

Technical competencies

Business Acumen
Change Management
Decisiveness
Effective Business Communication
Financial Accounting
Functional Policies and Procedures
Governance, Ethics and Values
Internal Audit Delivery (IA) (a)
Internal Audit Delivery (IA) (b)
Internal Audit Delivery (IA) (c)
Internal Audit Delivery (IA) (d)
Internal Auditing
Managerial Budgeting
Planning and Organising
Planning, Management and Measurement
Problem Analysis and Judgement
Risk and Compliance
Strategic Planning and Reporting

Compliance Competency

GOC Secret

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

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MANAGER: GOVERNANCE RISK AND COMPLIANCE

Position Reports to: Business Area Head: LBI- Business Support

Division: Service & Delivery Large&Inter

Location: Woodmead North Office Park

Advert Closing Date: 13 October 2026

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation.

Job Purpose

To plan, organise, direct and control all risk related activities within audit including the implementation of comprehensive risk methodologies across all audit business units.

Education and Experience

Minimum Qualification & Experience Required

Bachelor's Degree / Advanced Diploma (NQF 7) in Business Commerce (BCom), Law (LLB), or Information Technology AND 8 - 10 years’ experience in a Risk or Governance environment, of which 3 - 4 years at a junior management level.

Alternative #

Senior Certificate (NQF 4) AND 15 years’ experience in a Risk or Governance environment, of which 3 - 4 years at a junior management level.

Job Outputs:

Process

Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
Contribute to the development of an operational strategy for the business unit which is aligned to the divisional objectives.
Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
Drive the execution of operational targets in the context of approved policies, processes, governance and delivery systems.
Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
Manage the effective and timely resolution of all queries and problems in area of accountability, in accordance to business unit goals and targets.
Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
Plan for the delivery of operational strategy, service delivery plans, objectives, goals and targets.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

Comply with data validation, integrity and governance processes and produce reports, monitor results and take appropriate action as needed.
Comply with organisational internal control and governance standards in finance and procurement processes.
Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area.

People

Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Enable a culture which builds rewarding relationships, facilitates service feedback and allows others to provide exceptional client service.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural Competencies

Analytical Thinking
Accountability
Fairness and Transparency
Honesty and Integrity
Problem solving and Analysis
Respect
Trust

Leadership Competencies

Concern for Impact of own behaviour on others
Develops teams and nurtures interdependency
Inspires others to Positive Action
Nurtures Future Talent
Stewardship and Service Orientation
Strong Results Orientation
Values and Manages Diversity

Technical Competencies

Business Acumen
Change Management
Decisiveness
Effective Business Communication
Functional Policies and Procedures
Managerial Budgeting
Planning and Organising
Planning, Management and Measurement
Problem Analysis and Judgement
Reporting and Interpretation
Risk Awareness
Risk Knowledge

Compliance Competency

GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and/or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

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LEAD: TAXPAYER COMPLIANCE EC

Position Reports to: Director: EC

Division: Taxpayer Engagement

Location: East London

Advert Closing Date:13 October 2026

About the Position

The South African Revenue Service (SARS) is seeking a dedicated and service-oriented professional to lead its Taxpayer Compliance division within the EC, this role is crucial in ensuring that all taxpayers remain compliant in the fulfilment of all their tax obligations and that declaration of information, when alerted, are verified for correctness and completeness. That taxpayers receive efficient and effective service through, resolving any queries and ensuring compliance with tax obligations.

As the Lead, you will oversee the development and implementation of strategies to enhance taxpayer compliance and fostering a culture of service excellence within the Government Segment. You will work closely with internal and external stakeholders to align customer expectations with business objectives, ensuring high-quality service delivery to all customers.

Job Purpose

To ensure that all taxpayers remain complaint in the fulfilment of all their tax obligations and that declaration of information, when alerted, are verified for correctness and completeness. To resolve any queries while ensuring that Taxpayers fulfil their tax obligation. Responsible for overseeing and improving the efficiency and effectiveness of Taxpayer Compliance division (Account Maintenance, Debt Management, Portfolio Maintenance and Audit) by fostering a culture of service obsession.

Education and Experience

Minimum Qualification & Experience Required

Honours Degree / Postgraduate Diploma (NQF 8) in Business Administration/Strategic Management/Leadership and Management/Accounting/Taxation AND 10 – 12 years' experience in Governance, Compliance & Risk environment, of which 3 - 4 years at a middle management level

#Alternative

Bachelor’s degree / Advanced Diploma Business Administration/Strategic Management/Leadership and Management/Accounting/Taxation (NQF 7) AND 12 - 15 years’ experience in Governance, Compliance & Risk environment, of which 3 - 4 years at a middle management level

Job Outputs:

Process

Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional, and organisational changes.
Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
Provide periodic reports on performance against plan and progress on medium-term initiatives and use to realign operating plan and objectives appropriately.
Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately.
Oversee assessment maintenance functions.
Follow up on all outstanding matters to ensure accurate taxpayer information, such as demographic information and tax account information.
Overall responsibility for the regional Compliance Index achievements, reflected at the level of voluntary compliance in the region.
Makes conscious use of artificial intelligence and data (internal and external and third-party data) to make decisions to maximise revenue collections and remove wastage.
Ongoing upskilling of staff and lead the team to make a meaningful contribution to increase the level of compliance.
Manage compliance/enforcement activities, whilst maintaining an appropriate service orientate mindset, within the context of the SARS strategic intent, and align with the SARS Compliance theory and Mofel.
Strategically deploy resources, anticipate and resolve problems to ensure that objectives and targets are achieved within agreed deadlines and standards.
Actively explore opportunities for innovation and continuous improvement, across all business areas in the quest to develop and implement best practices.
Lead the registration, filling and payment (debt and accounts) compliance function including portfolio maintenance, ensuring alignment to defined processes and applicable prescripts.

Governance

Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
Manage and or advise on the translation and application of policy in a specific functional area.

People

Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Implement and monitor financial control, management of costs and corporate governance in area of accountability.

Client

Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

Accountability
Fairness and Transparency
Honesty and Integrity
Respect
Trust

Technical competencies

Building Customer Loyalty
Business Acumen
Change Management
Customer Liaison
Customer Relationship Management
Decisiveness
Effective Business Communication
Functional Policies and Procedures
Managerial Budgeting
Planning and Organising
Planning, Management and Measurement
Problem Analysis and Judgement
Risk and Compliance
SARS Systems Products
Service Delivery
Strategic Planning
Tax Knowledge

Leadership competencies

Ability to translate strategy into execution
Concern for Impact of own behaviour on others
Develops teams and nurtures interdependency
Inspires others to Positive Action
Nurtures Future Talent
Stewardship and Service Orientation
Strong Results Orientation
Values and Manages Diversity

Compliance Competency

GOC Secret - (a) sensitive information, the disclosure of which may endanger the security or national interest of the Republic or could jeopardise the international relations of the Republic;(b) commercial information, the disclosure of which may cause serious financial loss to an entity; or (c) personal information, the disclosure of which may endanger the physical security of a person. E.g. VIP/Restricted Taxpayer information.

Employment Equity

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LEGAL DEBT COLLECTOR (TAX) (FTC) X91

Position Reports to: Operations Manager: Debt Management

Division: Taxpayer Engagement and Operations

Location: National

Legal Debt Collector (Tax) X91 (Fixed Term Contract ending 31 March 2028)

Customs and Excise Debt x 7 (Cape Town, Gqeberha, Durban, Alberton)
Northern Regions x 15 (Nelspruit, Lebowakgomo, Rustenburg)
Western Cape x 17 (Cape Town)
Gauteng x 14 (Pretoria - Kasteel Park)
Free State NC x 10 (Bloemfontein, Kimberley)
KZN x 17 (Durban)
EC x 11 (Gqeberha)

Advert Closing Date: 13 October 2026

About the Position

SARS is seeking to employ highly skilled, experienced, results driven, self-motivated Legal Debt collectors with sound judgement and strong business acumen who will contribute towards our higher purpose and service orientation. The successful candidates will need to have experience in planning, managing, and monitoring the implementation of debt collection activities and end-to-end processes, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, to deliver on approved operational plans and to continuously enhance service delivery. The successful candidates will need to have experience and responsible for Final Demand procedures, Court Judgements, Warrant of Execution, and Placing of Liens, Personal liability, interpretation of interpleader notices, Business Rescue processes and the value chain of debt recovery procedures

Job Purpose

To enforce the collection of debt from enforcement cases, escalated debt and/or escalated outstanding returns cases to ensure compliance to various tax types.

Education and Experience

Minimum Qualification & Experience Required

National Diploma / Advanced Certificate (NQF 6) or equivalent in Credit Management/Law/Finance/ and 2-3 years Debt Collection experience for complex cases.

#Alternatively

Senior Certificate (NQF 4) and 5 years Debt Collection experience and 2-3 years Debt Collection experience for complex cases.

Minimum Functional Requirements

Legal aspects of collections (Sequestrations, Liquidations, etc) and/or In-depth Analysis of Financial Statements (including ratio analysis and interpretation).

Job Outputs:

Process

Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements because of the change.
Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
Conduct pre-assessment profile of the taxpayer including related /connected parties/linked entities and determine any risks to SARS
Determine the collectability of debt, evaluate whether there is risk of dissipation of assets, determine whether taxpayer intends to dispute and recommend whether preservation order and/or caveats should be considered.
Complete a referral for suspicious activity RSN/STO and follow up with relevant stakeholders
Compile collection input report to cases to be presented to the Large Assessments Committees/National Appeals Committees
Execute all necessary legal enforcement collection actions within the framework of TAA and Companies Act for all tax types as selected
Profile, Analyse, Prepare and present a submission for Suspension of Obligation to Pay/Write-Off to relevant Debt Committee and capture the outcome.
Analyse, Negotiate, Prepare and Present the requests for a deferral of payment/compromise settlement from the taxpayer to the relevant Debt Committee and notify the taxpayer of the outcome.
Monitor payments against the deferral/ compromise agreement and secure updates to the journals and closure of case file upon payment in full.
Conduct physical verification and evaluation of moveable and immovable assets
Receive and process a motivation in favour or against the business rescue plans and present the case to the relevant committee for approval or refer for Specialisation.
Monitor legislation compliance throughout the Business Rescue processes and ensure payments received.
Collate all the necessary documentation for applications for liquidation /sequestration and upload for case coding and refer where necessary for Specialisation.
Attend all internal and external stakeholder meetings including creditors meetings, attend court proceedings, Tax enquiry etc
Reduce the debt book through adjustment and Write-Offs as approved by the relevant Committee.
Analyse liquidations plans/Sequestrations applications/Business Rescue plans/Trusts/other creditors that can be held liable for the debt and make motivation for further enforcement action
Initiate and Execute enforcement actions to secure highest return for SARS
Prepare a motivation in favour or against the enforcement actions, highlight the risks to the organisation and present the case to the relevant committees for approval.
Participate in debt collection from high-risk projects as selected by Audit and Investigations.
Identify any taxpayer assets that may be in foreign countries and refer debt collection process for International Recovery.

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

Accountability
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust

Technical competencies

Business Knowledge
Debt Management
Efficiency improvement
Execute, Implement and Follow-Through
Functional Policies and Procedures
Legal Compliance
Negotiating Skills
Report
Risk and Compliance
Risk Awareness
Risk Knowledge
Standard Operating Procedures Compliance
Tax Knowledge
Verbal Communication

Compliance Competency

GOC Confidential

Employment Equity

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JUNIOR PROJECT MANAGER

Position Reports to: Senior Project Manager: EPMO

Division: Strategy Enabling & Modernisation

Location: Head Office

Advert Closing Date: 09 October 2026

About the Position

SARS has an exciting opportunity available for a delivery driven, forward thinking, strategic, self-motivated and dynamic Project Manager with solid experience in delivering IT Infrastructure, security and/or software development projects. A key attribute sought is passion for driving IT Infrastructure, security and/or software development projects positively engaging and integrating project teams. The applicant will be responsible for the management of various projects within the EPMO, will need to possess strong knowledge of IT and project management skillsets and be able to work closely with IT and business stakeholders, in a fast paced and ever-changing environment. This well-seasoned, proactive and energetic applicant will be required to take initiative and make project delivery optimisation decisions in order to meet project and in return organisational objectives.

Job Purpose

To manage, under supervision, components of projects within the specified time frame, budget, quality, innovation, legal requirements and contribute to the managing of multifunctional interfaces.

Education and Experience

Minimum Qualification & Experience Required

National Diploma / Advanced Certificate (NQF 6) in Project Management/Business Management/Commerce/Information Technology/Science and 3 - 4 years’ experience in managing projects in an IT Infrastructure, security and/or software environment of which 1-2 years at knowledge worker level.

Alternative Qualification:

Senior Certificate (NQF 4) and 6 years’ experience in managing projects in an IT Infrastructure, security and/or software environment, of which 1 - 2 years at a knowledge worker level.

Job Outputs:

Process

Accumulate information and provide reports with recommendations applicable to area of specialisation. (I)
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
Apply the PMO methodologies for projects ensuring that inputs and deliverables are timeous and up to specified standards.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
Conduct research to investigate areas of concern in order to resolve problems and identify solutions.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation. (I)
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
Plan and manage projects/work streams and initiatives in area of accountability that impact on specific business area.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
Use practical and applied knowledge and judgement to arrive at decisions.
Use practical and applied knowledge and situational judgement to arrive at decisions. (I)
Work under supervision in the context of projects where work is assigned that is limited in scope (small project or contained work streams within a larger initiative).

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks. (I)

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations. (I)

Behavioural competencies

Analytical Thinking
Attention to Detail
Commitment to Continuous Learning
Conceptual Ability
Expertise in Context
Fairness and Transparency (V)
Honesty and Integrity (V)
Organisational Awareness
Respect (V)
Trust (V)

Technical competencies

Business Knowledge
Communication skills (Fundamental)
Conflict Resolution
Data Collection and Analysis
Efficiency improvement
Functional Policies and Procedures
Planning and Organising
Programme and Project Management
Project Administration Skills
Project Financial Control and Reporting
Reporting

Compliance Competency

GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information

Employment Equity

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PRODUCT ARCHITECT SPECIALIST (TRUSTS)

Position Reports to: Product & Process Owner: Trusts

Division: Design and Enabling

Location: Head Office, Pretoria

Advert Closing Date: 16 October 2026

About the Position

The Product Architect Specialist (Trusts) is a strategic specialist role responsible for shaping the future of the SARS Trust Product. The position resides in the Segment, Product, Process and architecture unit within the Strategy, Enabling and Modernisation Cluster.

The successful candidate will function as a trusted advisor to senior leadership, providing specialist guidance on trust administration, taxation, legal arrangements, compliance risks, business transformation, and emerging industry developments while ensuring alignment with SARS strategic objectives and international best practice.

Job Purpose

To provide expertise, advice and support in the design, oversight and implementation of product-trusts strategies and deliver an end-to-end specialist skills and knowledge in line with the applicable product-trusts legislation.

The Specialist is accountable for providing specialist product architecture, business architecture, regulatory, legislative, operational and strategic expertise in relation to the SARS Trust Product.

The role translates legislative, compliance, taxpayer, operational and strategic requirements into future-state product designs, business capabilities, end-to-end operating models, service offerings, business requirements, process improvements and digital solutions that support a modern, data-driven and taxpayer-centric Trust ecosystem.

The incumbent is responsible for driving innovation, compliance enhancement, product optimisation, stakeholder alignment, trust modernisation and business transformation initiatives to improve taxpayer experience, compliance outcomes, operational efficiency and revenue collection.

Education and Experience

Minimum Qualification & Experience Required

Bachelor's Degree / Advanced Diploma (NQF 7) in Finance OR Law OR Postgraduate Diploma in Taxation OR Chartered Tax Adviser Qualification AND 8 - 10 years' experience in a trust administration, research, tax compliance , regulatory environments, legal practice, compliance management, product management, business architecture, operational design, business analysis of which 3 - 4 years is at a junior specialist level

ALTERNATIVE

Senior Certificate (NQF 4) AND 15 years’ experience in a trust administration, research, tax compliance, regulatory environments, legal practice, compliance management, product management, business architecture, operational design, business analysis of which 3 - 4 years is at a junior specialist level

Job Outputs:

Product Architecture and Solution Design
Business Architecture and Operating Model Design
Trust Legislative and Technical Expertise
Trust Modernisation and Digital Transformation
Product Strategy Development
Compliance, Governance and Risk Management
Requirements Management and Systems Enhancement
Stakeholder Engagement and Collaboration
Data Analytics and Business Insight
Knowledge Management and Capability Building

Process

Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
Ensure product-trusts designs support compliance, modernisation, and long-term sustainability.
Ensure standardisation of differentiated processes and procedures across all functions to enable consistent application thereof.
Ensure that all systems, processes, and procedures are reviewed and updated for each tax type to reflect the current legislative needs (including Registration, filing of Returns, SOPs, Payments, Audit).
Identify and address gaps in the current product-trusts setup through research, stakeholder feedback, and horizon scanning.
Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
Maintain visibility and accountability from the conceptualisation of a product-trusts improvement through to its systemic adoption and performance tracking.
Manage and execute research and needs analysis within the specific products-trusts in order to quantify, measure, and monitor compliance, identify and understand product-trusts expectation and insights and make recommendations.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
Participate in the product-trusts design and development lifecycle, from strategic conceptualisation to operational translation, ensuring that the product-trusts design remains fit-for-purpose, future-ready, and consistent with organisational strategy.
Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence with reference to strategic product-trusts goals and alignment with broader organisational reforms.
Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
Provide expert advice and guidance to internal and external role players on technical and complex matters relating to product trusts-specific skills, knowledge, legislation and processes.
Provide product-trusts specific diagnosis, analysis, and evaluation of product trusts-specific trends and information from related industries, compliance landscape, economic reports, market behaviour, organisational strategy, Government objectives, etc.
Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
Support, collaborate and participate in tax, customs and Excise innovations.
Translate high-level strategic goals into tangible and actionable product-trusts designs, initiatives and proposals, including but not limited to, business cases, legislative changes, and process blueprints.
Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
Understand the interdependence between different delivery systems and processes in area of specialisation.

Governance

Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural Competencies

Accountability
Attention to Detail
Commitment to Continuous Learning
Conceptual Ability
Expertise in Context
Fairness and Transparency (V)
Honesty and Integrity (V)
Organisational Awareness
Problem Solving and Analysis
Respect (V)
Trust (V)
Strategic Thinking
Analytical Thinking

Technical Competencies

Business Knowledge
Data Collection and Analysis
Economic Research
Efficiency improvement
Functional Policies and Procedures
Product development
Reporting
Research, Evaluate, Follow Through
Product Architecture
Trust Law
FATF Standards

Compliance Competency

GOC Confidential

Employment Equity

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SENIOR SYSTEMS ENGINEER ((IIS DEPLOYMENT COORDINATOR)

Position Reports to: Ops Manager: Systems Engineer

Division: Enterprise Design - Enterprise

Location: Head Office Pretoria

Advert Closing Date: 13 October 2026

About the Position

SARS is looking for a Senior Application support engineer that will be able to support, implement and maintain Microsoft IIS Systems in house developed and 3rd Party Applications. This includes monitoring and ensuring that business applications are properly implemented and available to support business continuity.

Job Purpose

To perform Systems Engineering activities for all IT projects; include maintaining the hardware / firmware / operating system / software / application server software and meet service levels agreements. The Senior Systems Engineer work in both production and non-production environments.

Education and Experience

Minimum Qualification & Experience Required

National Diploma / Advance Certificate (NQF6) in Information Technology (IT) AND 3-4 years’ experience in Information Technology (IT) environment, of which 1 - 2 years is at knowledge worker level.

Senior Certificate (NQF 4) AND Certification (s) – see below -, AND 4-5 years’ experience in Information Technology (IT) environment AND additional requirements specified in Min Functional requirements, where applicable.

• Windows: Microsoft IIS Support, in house developed and 3rd Party Application Support.

ALTERNATIVE #

Senior Certificate (NQF 4) AND 6 years' IT experience Information Technology (IT) AND 3-4 years’ experience in Information Technology (IT) environment, of which 1 - 2 years is at knowledge worker level.

Minimum Functional Requirements

Microsoft Windows Server
Windows Internet Information Services knowledge

Job Outputs:

Process

Be involved in effective planning and scheduling of Infrastructure / software activities.
Be responsible for building and implementing system architecture and for the identification and resolution of high level hardware and software technical problems and malfunctions related to the systems architecture.
Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications.
Interact and communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Maintenance and support of developed applications. Installing, configuring, testing and maintaining operating systems, application software and system management tools.
Performing installation, maintenance and support of system software/hardware and user support.
Plans and implements major system hardware and software upgrades, ensuring change management procedures and methodologies are implemented and followed.
Responsible for maintaining, testing, support and upgrades of in-house developed applications and 3rd Party Applications.
Responsible for troubleshooting of hardware / firmware / operating system / software / application server software problems.
Conduct in-depth root-cause analysis for service interruption recovery and creating preventive measures.
Configure, debug and support multiple infrastructure platforms and software.
Design and deploy new applications and enhancements to existing applications, software, and operating systems (Prod / non-Prod).
Diagnose and solve level 3 type Hardware / firmware / operating system / software / application server software problems.
Install, configure, test and maintain SARS's operating systems, application software and system management tools.
Engage with third party vendors and other support teams.
Make decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
Manage the Regional Data Centres, respond to alerts, monitor dashboard, and periodic system review.
Participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
Perform capacity planning, workload modelling, and prediction.
Provide specialist input on investigations, opportunities and risks. Conduct research on relevant technologies, or changes to multiple system hardware and software architectures and the range of products and productivity tools.
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural Competencies

Accountability
Analytical Thinking
Attention to Detail
Adaptability
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Expertise in Context
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust

Technical Competencies

Computer Literacy
Business Knowledge
IT Knowledge
Functional Policies and Procedures
Data Collection and Analysis
Efficiency improvement
Functional Policies and Procedures
System Thinking
Technical Expertise
Verbal Communication
Problem Analysis and Judgement
Reporting

Compliance Competency

Confidential

Employment Equity

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