OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD)

CASE ADMINISTRATOR

Pretoria

Job Reference Number: REC26-08

Department: Client Care

Business Unit:

Industry: Admin/Office Support

Job Type: Permanent

Positions Available: 1

Salary: Market Related

FAIS Ombud was established by the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud office is located in the east of Pretoria, Gauteng.

Job Description

To provide administrative and client care support in relation to the effective registration, and processing of all complaints. The person appointed to this position will report to the Case Admin Manager.

Job Requirements

• Matric certificate or equivalent
• National Diploma in Business Administration or related fields. (A legal qualification will be an added advantage)
• Minimum of 1 - 3 years’ experience in a regulatory or compliance-driven environment in the financial services sector.
• Minimum 1 - 3 years’ experience in customer service.
• Experience using customer relationship management (CRM) software.
• An understanding of the legal environment in which the FAIS Ombud’s Office operates, including a good knowledge of the FAIS Act, 37 of 2002, and its subordinate legislation.
• A thorough understanding of the FAIS Ombud’s jurisdiction and the jurisdiction of other Ombuds Schemes. Knowledge of the financial planning environment.

Key Performance Areas:

• Register new complaints.
• Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).
• Assist and guide complainants in determining whether their complaint falls within the jurisdiction of the FAIS Act.
• Extract the essence of the complaint from available information provided and request additional information where required.
• Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.
• Liaise with complainants and financial service providers

Other Key Competencies:

The candidate must demonstrate the following skills: People management, presentation skills, problem-solving, interpersonal and conflict management skills, in-depth knowledge of the Human Resource value chain, the ability to perform consistently under pressure, and be team-oriented.

Preference will be given to the black female designated group and people living with disabilities, to advance the achievement of the office’s EE targets

Please note that correspondence will only be entered into with shortlisted candidates, and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.

Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials.

Interested applicants can apply for the position at https://faisombudjobs.mcidirecthire.com/ by 15 October 2026. Inquiries may be directed to Ms. Gontse Setseta at 012 762 5000.

CLICK TO APPLY