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GOVERNMENT EMPLOYEES MEDICAL SCHEME (GEMS)
LOYALTY AND REWARDS IMPLEMENTATION SPECIALIST
- Pretoria
- Fixed Term
- Full Time
- EE/AA, Non EE/AA
Introduction
The position of Loyalty and Rewards Implementation Specialist is vacant. The Loyalty and Rewards Implementation Specialist will report directly to the Chief Marketing Officer and form part of the Members Service and Experience division. This is a contract position based in Pretoria.
The total remuneration package is R 1 193 734 per annum, based on qualifications and experience.
The closing date for applications will be Friday, 16 October 2026.
Duties & Responsibilities
The Loyalty and Rewards Implementation Specialist will be required to provide support to the CMO in the implementation of the following Key Performance Areas (KPAs):
- Successful rollout of the Wellness and Rewards Programme within agreed timelines and budgets.
- Measurable improvement in member engagement and retention rates.
- Compliance with regulatory and audit requirements.
- Achievement of defined KPIs and positive stakeholder feedback.
- Sustainable partnerships delivering value to members and the Scheme.
- Focus on identifying, assessing, and mitigating risks that could impact the success of operations, service delivery, and overall member satisfaction.
- Measure the frequency of incidents linked to risks that were either not mitigated or not identified, helping to gauge the effectiveness of risk management strategies.
- Measures the success of training programs aimed at increasing staff awareness of risks and equipping them to handle them appropriately.
- Coordinating the execution of all aspects of the Wellness and Rewards Programme with internal departments and strategic partners.
Desired Experience & Qualification
Qualification and Experience requirements are:
- A bachelor’s degree in Project management, Marketing, Business Administration, Economics, Health Management, or a related field is required.
- A Postgraduate qualification (e.g., MBA, MSc, or relevant Honours degree) is advantageous.
- Certification in Project Management (PMP or PRINCE2), Loyalty Marketing, or Customer Relationship Management (CRM) will be an advantage.
- Minimum of 5–8 years’ experience in programme management, customer loyalty, or rewards implementation, with at least 5 years at a senior or strategic level.
- Experience in the healthcare industry.
Skills and Behavioural Competencies:
- Demonstrated expertise in data analytics, digital engagement, CRM systems, and programme performance measurement.
- Sound understanding of Medical Schemes legislation, POPIA, Consumer Protection Act, and relevant international compliance frameworks.
- Ability to develop and translate strategic concepts into implementable loyalty solutions aligned with organisational objectives.
- Strong project planning, coordination, and delivery skills across multiple stakeholders and workstreams.
- Excellent ability to build relationships and gain buy-in from internal and external stakeholders.
- Skilled in using data to evaluate member engagement and programme performance.
- Understanding member communication, digital campaign management, and marketing analytics.
- Ability to lead cross-functional teams and foster a culture of accountability and innovation.
- Strong grasp of data privacy, regulatory, and audit requirements.
- Ability to develop executive-level reports, dashboards, and presentations.
- Understand medical schemes industry and related legislations (desirable)
Interested?
GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose
Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.
GEMS adopts a hybrid work model
GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.
Successful candidates will be required to seek approval to conduct other work outside of GEMS.
GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.
FINANCE CONTROLLER: TECHNICAL REPORTING
- Pretoria
- Permanent
- Full Time
- EE/AA, Non EE/AA
Introduction
The position of Finance Controller: Technical Reporting is vacant. The Finance Controller: Technical Reporting will report directly to the Finance Manager: Reporting and will form part of the Finance Division. The position is based at the Head Office in Pretoria.
The annual total cost to company package will apply, between R540,029 and R 674,894 per annum, based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience.
The closing date for applications will be Friday, 16 October 2026.
Duties & Responsibilities
The Finance Controller: Technical Reporting will be required to support the Finance Manager: Reporting through the implementation of the following Key Performance Areas (KPAs):
- Draft AFS in compliance with IFRS, SAICA Accounting Guides and CMS Circulars.
- Review and interpret reports on technical IFRS and regulatory matters, escalating significant risks.
- Accountable for the technical quality of assigned reporting solutions.
- Quality assure financial reporting data and implements data integrity controls.
- Review and redesign reporting processes to improve quality, efficiency, standardisation and compliance.
- Analyse budgets, assumptions, financial risks and inconsistencies.
- Assist in building financial models to support management decision-making.
- Populate monthly management accounts.
- Develop executive-level dashboards and presentations.
Desired Experience & Qualification
Qualification Requirements:
- National Diploma/Degree in Accounting, Financial Accounting, Finance, Accounting Sciences, Financial Management or a related field.
- Minimum 3 years management accounting and reporting experience
- Strong IFRS knowledge for procedures and reporting methodologies
- Experience with IFRS, ERP systems, financial reporting, and AFS preparation
Skills
- IFRS Reporting
- Annual Financial Statement (AFS) Preparation and Reporting
- Financial Reconciliations and Data Integrity
- Financial Compliance and Audit Support
- Financial Analysis and Management Reporting
Behavioural Competencies:
- Demonstrate effective communication, professionalism, and strong stakeholder relationship management through clear, accurate, and confidential interactions.
- Maintain high levels of organisation, accuracy, and attention to detail, ensuring quality outputs and compliance with deadlines and standards.
- Exhibit integrity, discretion, and sound judgement when handling sensitive information and business matters.
- Drive performance through a proactive, self-motivated approach, demonstrating initiative, resourcefulness, and the ability to work independently and under pressure.
- Collaborate effectively with team members while applying strong negotiation, problem-solving, and decision-making skills to achieve business objectives, including during peak periods and extended working hours when required.
Desirable
- Medical Aid industry experience would be advantageous.
Interested?
GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose
Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.
GEMS adopts a hybrid work model
GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.
Successful candidates will be required to seek approval to conduct other work outside of GEMS.
GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.
