GOVERNMENT EMPLOYEES MEDICAL SCHEME (GEMS)

LOYALTY AND REWARDS IMPLEMENTATION SPECIALIST

• Pretoria
• Fixed Term
• Full Time
• EE/AA, Non EE/AA

Introduction

The position of Loyalty and Rewards Implementation Specialist is vacant. The Loyalty and Rewards Implementation Specialist will report directly to the Chief Marketing Officer and form part of the Members Service and Experience division. This is a contract position based in Pretoria.

The total remuneration package is R 1 193 734 per annum, based on qualifications and experience.

The closing date for applications will be Friday, 16 October 2026.

Duties & Responsibilities

The Loyalty and Rewards Implementation Specialist will be required to provide support to the CMO in the implementation of the following Key Performance Areas (KPAs):

• Successful rollout of the Wellness and Rewards Programme within agreed timelines and budgets.
• Measurable improvement in member engagement and retention rates.
• Compliance with regulatory and audit requirements.
• Achievement of defined KPIs and positive stakeholder feedback.
• Sustainable partnerships delivering value to members and the Scheme.
• Focus on identifying, assessing, and mitigating risks that could impact the success of operations, service delivery, and overall member satisfaction.
• Measure the frequency of incidents linked to risks that were either not mitigated or not identified, helping to gauge the effectiveness of risk management strategies.
• Measures the success of training programs aimed at increasing staff awareness of risks and equipping them to handle them appropriately.
• Coordinating the execution of all aspects of the Wellness and Rewards Programme with internal departments and strategic partners.

Desired Experience & Qualification

Qualification and Experience requirements are:

• A bachelor’s degree in Project management, Marketing, Business Administration, Economics, Health Management, or a related field is required.
• A Postgraduate qualification (e.g., MBA, MSc, or relevant Honours degree) is advantageous.
• Certification in Project Management (PMP or PRINCE2), Loyalty Marketing, or Customer Relationship Management (CRM) will be an advantage.
• Minimum of 5–8 years’ experience in programme management, customer loyalty, or rewards implementation, with at least 5 years at a senior or strategic level.
• Experience in the healthcare industry.

Skills and Behavioural Competencies:

• Demonstrated expertise in data analytics, digital engagement, CRM systems, and programme performance measurement.
• Sound understanding of Medical Schemes legislation, POPIA, Consumer Protection Act, and relevant international compliance frameworks.
• Ability to develop and translate strategic concepts into implementable loyalty solutions aligned with organisational objectives.
• Strong project planning, coordination, and delivery skills across multiple stakeholders and workstreams.
• Excellent ability to build relationships and gain buy-in from internal and external stakeholders.
• Skilled in using data to evaluate member engagement and programme performance.
• Understanding member communication, digital campaign management, and marketing
• analytics.
• Ability to lead cross-functional teams and foster a culture of accountability and innovation.
• Strong grasp of data privacy, regulatory, and audit requirements.
• Ability to develop executive-level reports, dashboards, and presentations.
• Understand medical schemes industry and related legislations (desirable)

Interested?

GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.

Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.

Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose

Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.

GEMS adopts a hybrid work model

GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.

Successful candidates will be required to seek approval to conduct other work outside of GEMS.

GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.

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FINANCE CONTROLLER: TECHNICAL REPORTING

• Pretoria
• Permanent
• Full Time
• EE/AA, Non EE/AA

Introduction

The position of Finance Controller: Technical Reporting is vacant. The Finance Controller: Technical Reporting will report directly to the Finance Manager: Reporting and will form part of the Finance Division. The position is based at the Head Office in Pretoria.

The annual total cost to company package will apply, between R540,029 and R 674,894 per annum, based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience.

The closing date for applications will be Friday, 16 October 2026.

Duties & Responsibilities

The Finance Controller: Technical Reporting will be required to support the Finance Manager: Reporting through the implementation of the following Key Performance Areas (KPAs):

• Draft AFS in compliance with IFRS, SAICA Accounting Guides and CMS Circulars.
• Review and interpret reports on technical IFRS and regulatory matters, escalating significant risks.
• Accountable for the technical quality of assigned reporting solutions.
• Quality assure financial reporting data and implements data integrity controls.
• Review and redesign reporting processes to improve quality, efficiency, standardisation and compliance.
• Analyse budgets, assumptions, financial risks and inconsistencies.
• Assist in building financial models to support management decision-making.
• Populate monthly management accounts.
• Develop executive-level dashboards and presentations.

Desired Experience & Qualification

Qualification Requirements:

• National Diploma/Degree in Accounting, Financial Accounting, Finance, Accounting Sciences, Financial Management or a related field.
• Minimum 3 years management accounting and reporting experience
• Strong IFRS knowledge for procedures and reporting methodologies
• Experience with IFRS, ERP systems, financial reporting, and AFS preparation

Skills

• IFRS Reporting
• Annual Financial Statement (AFS) Preparation and Reporting
• Financial Reconciliations and Data Integrity
• Financial Compliance and Audit Support
• Financial Analysis and Management Reporting

Behavioural Competencies:

• Demonstrate effective communication, professionalism, and strong stakeholder relationship management through clear, accurate, and confidential interactions.
• Maintain high levels of organisation, accuracy, and attention to detail, ensuring quality outputs and compliance with deadlines and standards.
• Exhibit integrity, discretion, and sound judgement when handling sensitive information and business matters.
• Drive performance through a proactive, self-motivated approach, demonstrating initiative, resourcefulness, and the ability to work independently and under pressure.
• Collaborate effectively with team members while applying strong negotiation, problem-solving, and decision-making skills to achieve business objectives, including during peak periods and extended working hours when required.

Desirable

• Medical Aid industry experience would be advantageous.

Interested?

GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.

Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.

Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose

Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.

GEMS adopts a hybrid work model

GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.

Successful candidates will be required to seek approval to conduct other work outside of GEMS.

GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.

CLICK TO APPLY

ESG SPECIALIST

• Pretoria
• Permanent
• Full Time
• Published: 12 hours ago
• EE/AA, Non EE/AA

Introduction

The position of ESG Specialist is vacant. The ESG Specialist will report directly to the Senior Manager: Strategy and forms part of the Office of the Principal Officer Division. The position is based at Head Office in Pretoria.

An annual total cost to company package will apply, between R 1,165,101 and R1,456,304 based on the Scheme’s Remuneration Policy and dependent on the candidate’s skills and experience.

Overview:
The ESG Specialist will support the implementation of the organisation’s ESG/Sustainability Strategy by coordinating ESG reporting, governance processes, stakeholder engagement, KPI tracking, and assurance activities. The role ensures that sustainability principles are integrated into operations and that progress against ESG commitments is monitored and reported effectively.

The closing date for applications will be Monday, 26 October 2026

Duties & Responsibilities

he ESG Specialist will perform functions within the Office of the Principal Officer, under the direct leadership of the Senior Manager: Strategy. The role will ensure the implementation and operationalisation of the GEMS ESG/Sustainability Strategy (2026–2030), including the ESG KPI Methodology Handbook. The Specialist will coordinate ESG governance processes, reporting, assurance readiness and stakeholder engagement across the scheme. The Specialist will ensure ESG principles are embedded into scheme operations, manage data collection and validation, and align activities with relevant global frameworks. The role requires strong analytical, reporting and facilitation skills to enable the scheme to demonstrate measurable progress towards its sustainability commitments. The ESG Specialist will be required to perform this function through the following: 

• Coordinate the implementation and operationalisation of the GEMS ESG/Sustainability Strategy (2026–2030), ESG KPI Methodology Handbook and supporting implementation and data roadmap across the Environmental, Social and Governance pillars.
• Drive the integration of ESG priorities, activities and commitments into divisional strategies, workplans, operational processes, risk management and decision-making across the scheme.
• Coordinate ESG governance processes, including governance meetings, submissions, action tracking, performance reporting and escalation of implementation risks and barriers.
• Coordinate ESG KPI data collection, validation and consolidation with Accountable Owners and data owners, and maintain reliable methodologies, records and audit trails.
• Track ESG targets, KPIs and commitments against established baselines, analyse performance trends and coordinate corrective actions where required.
• Manage the phased ESG assurance process, including data owner declarations, ESG function review, Internal Audit validation, assurance-readiness assessments and external assurance.
• Prepare ESG disclosures, annual sustainability reports, governance updates, executive briefings and responses to stakeholder information requirements.
• Maintain alignment of ESG reporting and disclosure with relevant frameworks and standards, including GRI, IFRS S1 and S2, TCFD and the UN Sustainable Development Goals.
• Coordinate double materiality assessments, stakeholder mapping and structured stakeholder engagement to ensure that ESG priorities remain relevant and evidence-based.
• Monitor emerging ESG regulations, standards, risks, opportunities, trends and stakeholder expectations, and conduct benchmarking against relevant leading practices and industry standards.
• Analyse ESG risks, opportunities, interdependencies and performance information to develop evidence-informed recommendations for management and governance structures.
• Facilitate ESG workshops, awareness programmes and capacity-building initiatives to strengthen ownership and embed sustainability across the scheme.
• Engage internal divisions, service providers, suppliers, asset managers, strategic partners, healthcare stakeholders, regulators and industry bodies on ESG matters.
• Develop ESG communications, executive messaging, stakeholder materials and thought-leadership content that is accurate, evidence-based and supported by verified performance information.

Minimum Requirements

Qualification and experience requirements are:

• Minimum 3-year degree in Sustainability, Environmental Management, Development Studies, Strategy Management, Business Management, Economics, Finance, Governance, Social Sciences or a related field.
• 3-5 years’ relevant experience in ESG, sustainability, strategy implementation, sustainability reporting, corporate governance, environmental management, responsible investment or a closely related field directly relevant to the duties of the role.
• Practical experience in ESG or sustainability reporting, KPI management, data collection, validation and performance analysis.
• Experience in coordinating cross-functional programmes, multiple data owners and governance submissions.
• Experience in stakeholder engagement, workshop facilitation and the preparation of executive or governance reports.
• Working knowledge of ESG and sustainability concepts across environmental, social and governance matters, including climate-related health risks, responsible procurement and responsible investment.
• Understanding of sustainability reporting and disclosure frameworks, including the GRI Standard sand UN Sustainable Development Goals.
• Understanding of materiality assessment, stakeholder mapping, monitoring and evaluation, Theory of Change and impact measurement.
• Understanding of ESG data governance, internal controls, audit trails and assurance-readiness requirements.
• Understanding of the healthcare funding and medical schemes environment will be advantageous.
• Must have a valid driver’s licence, access to a vehicle and willingness to travel at short notice when required.

Skills and Competencies:

• Strong analytical, critical-thinking, research, data-interpretation and problem-solving skills.
• Ability to analyse ESG performance information, identify trends and translate findings into practical recommendations.
• Excellent written and verbal communication, report-writing, presentation and workshop-facilitation skills.
• Strong planning, project coordination and organisational skills, with the ability to manage multiple priorities and deadlines.
• Strong stakeholder-management and engagement skills, including the ability to coordinate inputs across different business areas.
• Strategic and conceptual thinking, with the ability to connect ESG priorities to scheme operations and sustainability commitments.
• Ability to coordinate ESG KPI data collection, validation, consolidation and performance reporting.
• Ability to prepare clear governance reports, sustainability disclosures, executive presentations and stakeholder responses.
• Advanced proficiency in Microsoft Word, Excel and PowerPoint, including the preparation of performance dashboards and executive-level presentations.

Behavioural Competencies

• High level of attention to detail, analytical thinking and problem-solving ability.
• Demonstrates professionalism, integrity, accountability and sound judgement.
• Strong interpersonal and teamwork skills, with the ability to collaborate effectively across functions and contribute constructively to multidisciplinary teams.
• Ability to build collaborative relationships and engage effectively with diverse internal and external stakeholders.
• Self-motivated, proactive and able to manage multiple priorities in a dynamic working environment.
• Adaptable and responsive to emerging ESG developments, regulatory requirements and stakeholder expectations.
• Commitment to continuous learning, improvement and organisational excellence.
• Commitment to sustainability and contributing to positive environmental, social and governance outcomes within a not-for-profit healthcare environment.

Desirable

• Postgraduate qualification in Sustainability, ESG, Environmental Management, Strategy, Monitoring and Evaluation, Development Finance or a related discipline.
• Professional certification or formal training in ESG, sustainability reporting, responsible investment, climate risk, monitoring and evaluation, project management or assurance.
• Knowledge of ISAE 3000, ISSA 5000 or comparable sustainability assurance requirements.
• Experience supporting materiality assessments, sustainability reports, ESG assurance engagements or remediation of audit and assurance findings.
• Understanding of the South African medical schemes, healthcare-financing, public-service and regulatory environment.
• Understanding of the relationship between environmental sustainability, climate change, environmental health risks and member health.
• Experience in a healthcare, financial-services, public-sector, consulting, strategy, governance or sustainability environment.
• Exposure to ESG data platforms, business-intelligence tools or data-visualisation solutions.

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