FAMOUS BRANDS IS HIRING

FAMOUS BRANDS IS HIRING

GENERAL MANAGER: MPUMALANGA

• Nelspruit
• Permanent
• Full Time
• EE/AA

PURPOSE STATEMENT

To provide strategic direction and control for the Leading Brands regional portfolio of brands. To assume accountability for the development and delivery of a regional business plan incorporating brand strategic drivers, new store growth and team happiness. To develop and maintain relationships with franchise partners and key external stakeholders. Full responsibility for the execution of brand operational standards and accountability for all financial budgets. 

MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION

• Develop and drive implementation of regional business plan.
• Implement brand strategic drivers.
• Responsible for full implementation of all national, regional and locality marketing programmes.
• Manage new business team and ensure growth targets are met in line with brand and regional growth strategies. Achieve/exceed all new restaurant opening budgets.
• Achieve/exceed all brand revamp targets.
• Develop annual turnover and operating budgets for region and achieve set targets.
• Achieve/exceed budget operating profit (rands and margins) for the region.
• Manage cost and improve efficiencies.
• Manage cost within approved CAPEX budgets.
• Show nil deterioration in debtors’ book.
• Drive good management practices or processes to avoid legal claims.
• Achieve/exceed externally generated consumer service ratings.
• Show that you have celebrated success along the way in a meaningful and professional way with team.
• Populate team structures with high calibre people showing succession planning and also focus on transformation.
• Manage and develop your team using scorecard development and management process.        
• Conclude bi-annual Human Capital Review Intervention.
• Plan and foster relationships with key strategic stakeholders.
• Accountable for the recruitment and selection of all franchise partners.
• Responsible for achievement of operational standards ratings as well as implementation of Brand Campaigns to drive excellence.
• Responsible for development and implementation of franchisee best operating practice financial benchmarks i.e. driving individual franchisee profitability.
• Satisfactorily manage customer queries and expectations.
• Satisfied internal and external stakeholders and partners.

EDUCATION AND EXPERIENCE

Formal Education

• Would be in possession of a suitable tertiary qualification preferably a Bachelor’s Degree.

Experience

• Must have a minimum of 5 to 10 years previous management experience as well as experience in the leadership of a large and diverse team.
• Strong track record of success in the franchising.
• You must have at least 5 years’ experience working in Franchising.

KNOWLEDGE AND SKILLS

• Strong leadership / interpersonal skills
• Ability to build relationships with key strategic partners and joint venture partners
• Strategic business planning ability
• Marketing skills/understanding
• Strong Financial management skills
• Strong hands-on operations and training bias
• Computer literacy
• Financial numeracy
• Tough negotiator
• Highly presentable with strong communication skills
• Team player
• Self-starter

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SKILLS TRAINER - CAPTIVE MARKETS

• Western Cape
• Permanent
• Full Time
• Published: 5 days ago
• Non EE/AA

Introduction

To deliver world-class training within the Brands, and to ensure the culture, ethics, core values as well as standards and procedures are conveyed to all new and existing Franchisees and their staff

Duties & Responsibilities

• Perform administrative work as and when required related to training role
• Assist in ensuring that Training Restaurants subscribe to the standards required for training
• Provide daily feedback to the business on previous day’s activities
• Assist with the FOH and BOH workshops and skills development
• Assist with Skills Assessments and documentation thereof of restaurant staff
• Provide ongoing in-store Training and Refresher Training
• Assist Franchise Managers with in-store training when requested (overnight when necessary)
• Do store visits to assist FM with practical coaching.  These store visits will encompass working hours as per operating times of specific restaurant including weekends
• Assist with Store Openings
• Assist in updating all training manuals with relevant information
• Updating training status on SharePoint
• Keep updated with Brand requirements and specifications
• Follow up post opening of new restaurants on the status and do refresher training where required
• Have weekly feedback meetings with the Operations Team in terms of status per outlet
• Compile monthly training calendar and schedule appointments accordingly
• Liaise with Administrator to make accommodation/travel bookings and follow up on vouchers to ensure travel is booked correctly
• Assist menu developer with new product development and training ahead of new menu launch

Desired Experience & Qualification

• Minimum of Matric
• A related tertiary qualification would be an advantage  
• Minimum of 3 years’ experience in Food Service Industry   
• Minimum of 5 years’ experience driving

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PAUL SOUTH AFRICA: RESTAURANT OPERATIONS TALENT POOL

• Johannesburg, Cape Town
• Permanent
• Full Time
• EE/AA, Non EE/AA

Introduction

PAUL is a family-owned artisanal patisserie and restaurant with a proud French heritage dating back to 1889. Known for our personal touch, impeccable service levels and warm, sophisticated atmosphere, PAUL offers a vast French style menu to suit any occasion, from breakfast right through to dinner and every coffee and teatime in between.

We are all about people, community and great food, delivered to you with unapologetic French flair. Our gourmet meals and freshly baked breads, pastries and confectionary, are made daily from scratch with carefully selected quality ingredients. Our customers pop in for a bite, business meeting or catch up with friends with many loyalists visiting us on a regularly basis.

Please note: This talent pool is exclusively for employment opportunities within PAUL South Africa. Submission of your details does not guarantee employment, and only shortlisted candidates will be contacted when suitable positions become available.

Duties & Responsibilities

We are continuously building our Restaurant Operations Talent Pool and invite talented hospitality professionals to submit their CVs for future opportunities.

Opportunities Include:

• Store Managers
• Front of House Managers
• Back of House Managers
• Cashiers
• Baristas
• Grill Chefs
• Cold Food Chefs
• Pastry Chefs
• Bakers
• Scullers

Desired Experience & Qualification

At PAUL, we seek individuals who embody:

• A passion for hospitality and guest experience
• Pride in craftsmanship and quality
• Professionalism and attention to detail
• A commitment to teamwork and excellence
• A genuine appreciation for artisan food, baking, and French-inspired café culture

Why Join Our Talent Pool?

• Be considered for upcoming vacancies across our operations
• Access to exciting career opportunities
• Potential for growth and development within the business
• Work in a dynamic and customer-focused environment

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DISTRIBUTION CONTROLLER: EASTERN CAPE

• Eastern Cape
• Permanent
• Full Time
• EE/AA, Non EE/AA

Introduction

To control and coordinate daily distribution operations to ensure on-time, in-full, no error (OTIFNE) deliveries, efficient in resources utilisation, driver compliance, cost control, and adherence to food & Operational safety, and legal requirements.

Duties & Responsibilities

Ensure full compliance with the Company Code of Conduct.  All work instructions, processes and procedures are followed as well as any Policies linked to Logistics and Distribution.

Daily Distribution Control following set procedures and working instructions:

• Dispatch and control daily delivery routes and schedules.
• Allocation of vehicles and drivers (Company – and Owner Drivers).
• Monitor route execution and intervene/report and escalate delays, breakdowns or product delivery issues.
• Ensure delivery documentation is accurate and issued on time.
• Including equipment, devices and execution tools are registered and issued to delivery staff to perform and execute the assigned tasks.

Fleet & Driver Control

• Check vehicle availability, roadworthiness, and service status.
• Plan maintenance limiting the impact of operational down time in fleet work.
• Monitor driver attendance, licensing, PDP validity, and working hours.
• Enforce driving-time, rest, and legal compliance.
• Escalate mechanical issues and coordinate with maintenance & fleet department.

Delivery Performance & Customer Service

• Track OTIF performance, route adherence and completion.
• Resolve delivery exceptions (shorts, damages, returns,) and liaise with customer service, and warehouse.
• Ensure professional driver’s conduct and brand representation.

Cost & Utilisation Control

• Monitor route productivity (drops, kilometers, weight).
• Control overtime, fuel usage and monitor consumption, and lease hire.
• Coordination of resources to align OT and deliver time managements reports with no illegal OT through shift alignment and scheduled route/staff rotation.

Systems & Administration

• Assign Driver, Van Assistant and vehicles on system for tracking for clear visibility of resource allocation and utilisation
• Control PODs, trip sheets, fuel slips, tolls, and debrief paperwork.
• Review credit notes requests and ensure all credit notes are system processed and accurately:
• Ensure all supporting documents and reports are submitted to warehouse and loss prevention.
• Ensure all credit notes processed is submitted to management to review and sign.
• Maintain all daily, weekly, and monthly distribution reports.

Compliance, Safety & Food Standards

• Ensure compliance with: National Road Traffic Regulation-Act & driving-hour regulations.
• Ensure compliance with: Health & Safety requirements.
• Regulation R638 - Strict hygiene standards are followed when food product is handled and transported.
• Ensure safe and correct on road behavior through Driver coaching tools, logging incidents on systems and escalating/reporting performance to management.
• Participate in internal audits, investigations, and corrective actions.

Communication & Coordination

• Act as the key link between: Gate (Security), Warehouse, Drivers, Route planning and Fleet management.
• Communicate changes, incidents, and priorities clearly and timeously.

Key Performance Indicators (KPIs)

• OTIFNE delivery performance.
• Resource utilisation and route execution efficiency.
• Driver compliance and incident rate.
• POD turnaround time and closeout procedures.
• Customer delivery complaints.
• Credit note accuracy.

Desired Experience & Qualification

• Senior Certificate/ Grade 12 (Matric) – essential
• Logistics / Transport / Supply Chain qualification – advantageous
• Experience in FMCG or food distribution preferred
• 2 - 5 years’ transport or distribution control experience
• Route planning and Route execution system experience
• ERP system experience

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