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COMPANIES AND INTELLECTUAL PROPERTY COMMISSION (CIPC)
CUSTOMER SUPPORT AGENT (X2)
Details
Closing Date 2026/11/16
Reference Number CIP261102-1
Job Title Customer Support Agent (x2)
Job Type Permanent
Business Unit Corporate Services
Division Client Engagement and Channel
Department E-Communication and Client Engagement
Job Grade P12
Number of Positions 2
Location - Town / City Pretoria
Location - Province Gauteng
Location - Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Advert Summary
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Customer Support Agent (X2)
Job Grade: P12
Ref no: C140002
Job Purpose:
Provides customer support via webchat. Serves as the primary point of contact for customer inquiries, providing information on the Commission’s products and services. Handles and resolves issues related to transactions, product knowledge and specifications, and general questions about the Commission. Identifies product or service-related problems and escalates technical issues to the relevant departments for further investigation and resolution.
Minimum Requirements
- National N Diploma in Management Assistant/ Public Administration.
- Minimum of six (6) months’ relevant experience in webchat customer support.
Duties and Responsibilities
•Provide prompt and professional support to customers via webchat and/or social media
•Assist customers with application queries, transactions, and troubleshooting issues
•Educate customers on how to use CIPC platforms efficiently
•Provide product and service information to customers
•Escalate technical issues and complex queries to the relevant teams when necessary
•Work collaboratively with internal teams to improve customer experience and resolve concerns
•Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach
Closing Date: 16 November 2026
Policy
Background verification, including criminal record and citizenship checks ,will form part of the selection process. It is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and submit proof thereof.
CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved Employment Equity plan.
It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.
CIPC reserves the right not to fill an advertised position.
Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7075 / 7074 / 087 260 1554.
