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COMMISSION FOR CONCILIATION, MEDIATION AND ARBITRATION (CCMA)
CASE MANAGEMENT OFFICER
KwaZulu Natal Province – Durban Office
Ref: CMODRB10-26
Post Level:09
The KwaZulu Natal Province – Durban Office has a vacancy for a Case Management Officer.
Purpose: To effectively and efficiently handle queries and assist the public with regard to appropriate processing procedures, screening of cases in terms of relevant legislation and CCMA guidelines.
Key Performance Areas: –
- Case Advice
- Case Screening
- Case Capturing
- Schedule and screen documentation
- Process outcome and finalise cases
- Venue Administration
- Pre-Conciliation
Key Requirements:
- Unless a candidate can demonstrate suitability through relevant experience of not less than three (3) years in an Employment Laws/ Trade Union environment/Bargaining Council/ Labour Inspector or Human Resources role, a Matric and Diploma in Labour Relations (NQF 6)
- One (1) to three (3) years relevant working experience in a case management service/ HR/ Legal/ Employment Laws environments/ Trade Union environment/Bargaining Council/Labour Inspector.
- At least 2 African languages is an advantage (Oral/Read/Write).
NOTE FOR ALL APPLICANTS:
Strictly apply via the link provided: https://forms.cloud.microsoft/r/FvzXXKXsWE
In your online application for appointment, kindly ensure that you disclose all relevant material information to assist the panel in considering your application.
A detailed CV, copies of qualifications, driver’s license & ID document must be uploaded. Failure to complete the online form in full or not provide relevant information will automatically disqualify your application.
*Only One (1) online application should be submitted.
No emailed or hand-delivered applications will be accepted. Non-adherence to the stated procedures in applying, as well as an incomplete application, will result in the disqualification of the application.
Closing date: 05 November 2026
N.B. Incomplete and late applications will automatically be disqualified.
If we have not responded within a Month from the closing date, you should regard your application as unsuccessful. Correspondence will only be entered into with short-listed candidates. The CCMA reserves the right not to make an appointment. It is the intention of the CCMA to promote representivity in respect of race, gender and disability through the filling of the posts. Preference will be given to candidates from the designated groups.
People with disabilities are encouraged to apply.
