CITY LODGE HOTELS IS HIRING

CITY LODGE HOTELS IS HIRING

RECEPTION | NIGHT AUDIT

• City Lodge Hotel Bryanston, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum N/A

Advantageous

Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Health and safety regulations
• Customer service principles

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as required by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Carries out all operational tasks to the required standard, consistently upholding service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

CHEF DE PARTIE

• City Lodge Hotel Gqeberha, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered) / CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) - has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma is advantageous.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 3 years.

Advantageous N/A

People

In liaison with middle | senior management, may hire new employees up to the level of Commis Chef.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Performs all tasks in accordance with standard operating procedures.
• Complies with Food Health & Safety audit, Disaster Management and Health and Safety requirements always.
• Utilises all operating equipment in the correct manner according to user manuals and instructions received.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

LAUNDRY SUPERVISOR

• City Lodge Hotel Gqeberha, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Oversees the laundry operations by managing laundry staff, ensuring the timely cleaning of linens in the correct and specified manner, maintaining equipment, and upholding hygiene and quality standards in line with hotel policies. Additionally, supports the Housekeeper in leading the housekeeping department by supervising daily operations, maintaining high standards of cleanliness across all hotel areas, and assisting in the training and coordination of housekeeping staff to ensure efficient and cost-effective service delivery.

Education (Formal Qualification Required)

Minimum

Grade 10 – 12 (internal candidate).

Grade 12 (external candidate).

Must have completed chemical, equipment, linen and terry handling, 1st time manager/supervisor courses.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have held a position in the housekeeping department and/or laundry for at least 1 year.

Advantageous N/A

People

May hire new employees when authorised to do so up to the level of Laundry Hand.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to provide support in cleaning rooms as operational needs arise.

This job requires repetitive movements, manual handling, awkward postures, prolonged standing and walking, pushing and pulling of loads, working in confined and variable spaces, sustaining work‑pace–related fatigue, and managing exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• In-depth knowledge of cleaning techniques, chemicals, and equipment
• Chemical safety requirements
• Hotel standards
• Health and safety regulations
• Inventory management

Skills

• Leadership
• Organisational
• Communication
• Interpersonal
• Problem solving
• Conflict management
• Learning agility
• Time management

Behavioural Attributes

• Adaptable
• Collaborative
• Service orientated
• Results driven
• Ethical
• Reliable
• Detail orientated
• Accountable

Position Requirements

Detailed Description / Output

• Places all orders in compliance with budget constraints and Audit requirements.
• Always adheres to all Audit requirements.
• Exercises effective control over potential costs and actively works to minimise wastage.
• Minimises and effectively manages the use of casual labour.
• Processes, stores and archives all documentation and correspondence effectively and in line with Audit requirements.
• Carries out and upholds all Disaster Management and Health and Safety requirements.
• Implements and trains the Cyclical Cleaning Programme on a daily/weekly/monthly basis.
• Utilises all operating equipment in line with operating instructions and as per training received and that all maintenance matters are reported/ attended to as soon as possible.
• Launders and stores all linen as per the required standard operating procedures.
• Conduct regular inspections of all areas relating to proper housekeeping.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

COMMIS CHEF

• City Lodge Hotel GrandWest, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered)/CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) – has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Administers the compliance of the Food Health & Safety audit standards and requirements.
• Always contributes to the hotel’s adherence with the requirements of the group’s Disaster Management and Occupational Health and Safety standards.
• Performs all tasks in accordance with standard operating procedures.
• Utilises all operating equipment in the correct manner according to user manuals and instructions.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Completes all operational and legislative training for standard operating procedures.
• Upskills and develops personal growth plans by participating in personal development activities.

COMMIS CHEF

• City Lodge Hotel Lynnwood, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered)/CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) – has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Administers the compliance of the Food Health & Safety audit standards and requirements.
• Always contributes to the hotel’s adherence with the requirements of the group’s Disaster Management and Occupational Health and Safety standards.
• Performs all tasks in accordance with standard operating procedures.
• Utilises all operating equipment in the correct manner according to user manuals and instructions.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Completes all operational and legislative training for standard operating procedures.
• Upskills and develops personal growth plans by participating in personal development activities.

JUNIOR ASSISTANT GENERAL MANAGER

• City Lodge V&A Waterfront, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. In putting the guest experience first, manages the day-to-day leadership and direction of the hotel and in particular of the assigned department/s, maximises the hotel’s sales and revenue, carefully manages expenses and drives the hotel’s financial returns. Takes ownership of the physical product and the development of people, executes on brand standards and builds awareness of the hotel and brand within the local area. Collaborates with Support Office to achieve the shared business objectives. As a Junior Assistant General Manager, assists the Deputy General Manager | General Manager in the running of the hotel to ensure that guest services are consistent with set standards of service and quality, and the desired profitability, particularly with regards to the effective operation of the assigned department/s (front office, housekeeping, food & beverage, maintenance, grounds, garden and pool, and security (as applicable)). In addition to the assigned department/s, assumes responsibility for other departments when on duty management shifts. Provides a congenial atmosphere in which employees can perform to the best of their ability.

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma Hospitality Management/C & G Advanced Diploma/Equivalent.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

Food and Beverage qualification/exposure.

Legal Requirements (e.g. Driver’s License, etc.)

To be eligible to hold a position of authority or responsibility, such as a liquor license.

Experience (Minimum Experience Required - Number of years)

Minimum

The incumbent must have held an FOC position, with proven exposure to all departments for at least 1 year.

Advantageous

Internal applicants must have preferably completed an AGM internal development programme.

Food and Beverage.

People

May propose the hire of new employees up to the level of Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

All expenditure only with the prior authority of the Deputy General Manager | General Manager.

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking, and standing; working in awkward and static postures; performing repetitive movements; exposure to psychosocial and cognitive stressors; managing fatigue due to prolonged shifts and irregular hours; and undertaking occasional manual handling.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Hospitality management
• Food and beverage management
• Basic revenue management
• Basic financial literacy
• Basic HR and IR
• Property Management Systems (PMS) and revenue management tools

Skills

• Interpreting financial statements
• Compilation of department budgets
• Hotel management
• Yielding and hotel pricing
• Interpreting current and historical hotel data
• Understanding historical and future trends
• Data analysis
• Sales and marketing
• Verbal and written communication
• Learning agility

Behavioural Attributes

• Accountable
• Fostering of a conducive work environment
• Results orientated
• Detail orientated
• Assertiveness
• Collaborative
• Service orientated
• Customer-centric
• Adaptive to diversity

Position Requirements

Detailed Description / Output

• Achieves and exceeds the forecasted revenue budgets for accommodation, food and beverage, conferencing and sundry revenues.
• Controls expenditure disciplines to ensure alignment to hotel expense budgets.
• Achieves the correct average room rates across all market segments for rooms and conferencing.
• Manages and controls the payments and collections of monies into and out of the hotel’s bank accounts.
• Compiles and manages all month end and year end processes and obtains the necessary authorisation thereof for the accurate and timeous submission of data in line with all the internal and external financial audit requirements.
• Maximises room revenue through both average room rates and occupancy percentages by the efficient and effective revenue management processes and practices.
• Maximises all revenues, including food, beverage, conference and sundry revenues, through efficient selling of packages and inclusive deals.
• Plans and manages group arrivals and restaurant operations by coordinating menus and resources, maintaining visibility during peak shifts, and overseeing service gear quality, stock levels, and loss control to ensure smooth and high-standard service delivery.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Manages the compliance with service intervals of all major plant and equipment and oversees the preventive maintenance programme for all hotel bedrooms and public areas.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Complies with all legislation that applies to hotel operations in the country the hotel operates in.
• Implements the hotel’s environmental sustainability plan to achieve the company’s overall sustainability goals.
• Fosters great relationships in the community in which the hotel operates through active participation in Corporate Social Investment (CSI) activities in accordance with company requirements.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

CHEF DE PARTIE

• Courtyard Hotel Waterfall City, ZA
• Full-Time
• Courtyard Hotel Waterfall City
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered) / CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) - has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma is advantageous.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 3 years.

Advantageous N/A

People

In liaison with middle | senior management, may hire new employees up to the level of Commis Chef.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Performs all tasks in accordance with standard operating procedures.
• Complies with Food Health & Safety audit, Disaster Management and Health and Safety requirements always.
• Utilises all operating equipment in the correct manner according to user manuals and instructions received.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

COMMIS CHEF

• Courtyard Hotel Waterfall City, ZA
• Full-Time
• Courtyard Hotel Waterfall City
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered)/CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) – has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Administers the compliance of the Food Health & Safety audit standards and requirements.
• Always contributes to the hotel’s adherence with the requirements of the group’s Disaster Management and Occupational Health and Safety standards.
• Performs all tasks in accordance with standard operating procedures.
• Utilises all operating equipment in the correct manner according to user manuals and instructions.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Completes all operational and legislative training for standard operating procedures.
• Upskills and develops personal growth plans by participating in personal development activities.

COMMIS CHEF

• Courtyard Hotel Waterfall City, ZA
• Full-Time
• Courtyard Waterfall City
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered)/CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) – has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Administers the compliance of the Food Health & Safety audit standards and requirements.
• Always contributes to the hotel’s adherence with the requirements of the group’s Disaster Management and Occupational Health and Safety standards.
• Performs all tasks in accordance with standard operating procedures.
• Utilises all operating equipment in the correct manner according to user manuals and instructions.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Completes all operational and legislative training for standard operating procedures.
• Upskills and develops personal growth plans by participating in personal development activities.

STOCK CONTROLLER

• Courtyard Hotel Waterfall City, ZA
• Full-Time
• Courtyard Hotel Waterfall City
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Facilitates and controls the procurement, receipt, storage, issuing, and reconciliation of all food, beverage, vending, guest gifting, packaging, and kitchen cleaning smalls (excluding chemicals). Maintains accurate stock control, cost efficiency, and compliance with internal controls. Supports operational readiness and financial integrity while contributing to service excellence and team development.

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma in Food & Beverage Management/equivalent.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have kitchen or restaurant experience for at least 1 year..

Good understanding of supply chain procedures and working knowledge of inventory management.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Supports food and beverage operations by relieving F&B supervisor shifts when required.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, standing and walking, working in static as well as awkward and sustained postures, performing repetitive movements, undertaking manual handling tasks, managing visual strain, exposure to psychosocial and cognitive stressors, and working at varied heights.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Procurement
• Wine and beverage service
• Event coordination
• Inventory management principles (e.g. FIFO)
• Hotel operations and departmental needs
• Procurement and supplier relationship management
• Stock and Accounting systems
• Basic financial and accounting principles
• Food safety and hygiene standards
• Stocktake procedures and reconciliation methods
• Packaging and storage requirements for food and beverage items
• Internal control and audit compliance
• Understanding of promotional and guest gifting protocols

Skills

• Communication
• Organising
• Problem-solving
• Conflict resolution
• Interpersonal
• Administrative
• Supervisory
• Learning agility

Behavioural Attributes

• Collaborative
• Consistent
• Detail-oriented
• Customer centric
• Service orientated
• Accountable
• Proactive

Position Requirements

Detailed Description / Output

• Delivers accurate financial tracking and reporting of stock movements and values.
• Maintains smooth and secure stock operations across all relevant departments.
• Supports internal and external service excellence through reliable stock availability and coordination.
• Implements, maintains and enhances the brand and group standards, as applicable.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Interacts with all internal and external customers in an efficient, courteous and friendly manner.
• Collaborates with management by working together to achieve shared operational objectives for the hotel.
• Takes part in all legislative and operational training.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills self and develops personal growth plans through participating in personal development activities.

RECEPTION | NIGHT AUDIT

• Road Lodge Potchefstroom, ZA
• Full-Time
• Road Lodge Potchefstroom
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum N/A

Advantageous

Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Health and safety regulations
• Customer service principles

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as required by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Carries out all operational tasks to the required standard, consistently upholding service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

RECEPTION | NIGHT AUDIT

• Road Lodge Rivonia, ZA
• Full-Time
• Road Lodge Rivionia
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum N/A

Advantageous

Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Health and safety regulations
• Customer service principles

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as required by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Carries out all operational tasks to the required standard, consistently upholding service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

INFORMATION SECURITY ANALYST

• Support Office Johannesburg, ZA - Hybrid (Remote and In Person)
• Full-Time
• Support Office, Johannesburg
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

Supports the IT functionality of all business units and hotels by providing all internal users with secure solutions to their IT needs. Troubleshoots security issues and identifies security trends so as to ensure ongoing up time of systems. Provides insights into future security trends.

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma: IT.

N+.

MCSA: Windows 10 and above.

ITIL Foundations v4.

Security +.

Microsoft 365: Modern Desktop Administrator Associate.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

CEH.

Legal Requirements (e.g. Driver’s License, etc.)

Valid driver’s license.

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have at least 4 years' experience in Incident Response, Intrusion Prevention, Cyber Security Techniques, Advanced Server, Advanced Network Support WAN and LAN, Operating Systems, Advanced Azure Support and Virtualisation.

Advantageous

IT experience in hospitality or related industry.

People

May hire new employees when authorised to do so up to the level of Information Systems Support Officer (Security).

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated. After consultation with the Divisional Director: IT | Group IT Manager and the Divisional Director: HR | Group HR Manager, may terminate contracts of employment, where necessary and in the event of company policy having been gravely violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by the Divisional Director: IT and in line with expertise and role.

Special Conditions

May be required to work on a standby basis after hours, as per rotation schedule.

May be required to be available 24/7 for emergencies.

Own transport.

This job requires prolonged sitting, maintaining a static posture, performing repetitive movements, undertaking manual handling that may involve awkward postures, managing visual strain, and coping with exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Penetration testing
• Active Directory
• Scripting
• Azure Cloud and Hybrid
• Email Security and Spam Filters
• Data handling and Encryption
• Voice
• Networks – routing and switching
• Virtualisation
• Antivirus and EDR
• Patch management
• Immutable Backups
• Secure Certificates
• Vulnerability Assessment

Skills

• Time management
• Verbal and written communication
• Troubleshooting/problem solving
• Relationship management
• Cognitive (Memory/Insight/ Conceptualisation)
• Planning
• Clerical (documentation)
• Attention to detail
• Critical and creative thinking
• Learning agility

Behavioural Attributes

• Customer centric
• Perseverance
• Self-starter
• Collaborative
• Stress tolerant and resilient
• Results orientated
• Accountable

Position Requirements

Detailed Description / Output

• Finds and supplies secure solutions to issues in an effective and efficient manner.
• Contributes necessary information for budgets.
• Contributes to cost savings drive by the division.
• Monitors and reports on the entire estate to ensure everything is secured correctly by attending to:

1. Awareness Training
2. PCIDSS Assessments
3. GDPR/POPI Assessments
4. Penetration Testing
5. Vulnerability and Patch Management
6. Incident Response

• Configures and maintains all deployed hardware to the required security standards considering the current functionality of the hardware and the capacity of the hardware measured against the needs of the business.
• Maintains software deployed on the hardware and networks. This includes operating systems and various other operational tools (such as backup tools, monitoring tools and security tools) and business and core CLH systems.
• Ensure that the WAN and LAN are correctly secured
• Builds and maintains relationship with 3^rd party suppliers.
• Manages escalations.
• Maintains security on all software applications and hardware devices and assists with the deployment of new or existing systems.
• Attends to security incidents.
• Monitors the strict adheres of the IT team and users to IT security requirements.
• Administers the change management process in a manner that ensures changes or new implementations do not affect business efficiency and continuity.
• Devises and maintains the necessary DR policies, plans and procedures.
• Manages the applicable DR solutions in place.
• Tests DR solutions, processes and procedures and reports on these, as well as on all other DR related activities.
• Develops, implements and maintains IT security policies and procedures.
• Be on the lookout for and be aware of any enhancements that could improve the security of the group’s infrastructure and to communicate such to the group.
• Maintains any differentiation, should it exist or be required, between the brands in relation to the applicable hardware/software authorised for use in those brands.
• Provides support to first line technicians on the more technical software, hardware, network and security related queries and resolve these within the agreed Service Level Agreements (SLAs).
• Provides incident management, problem management, event management, availability management, asset and configuration management and capacity management.
• Supports projects related to the deployment or upgrade of IT hardware, networks and software.
• Assists with testing of new and existing systems prior to deployment.
• Provides 24/7 support to the business to eliminate any system down time.
• Communicates effectively and timeously with different business units, suppliers and CLH IT.
• Builds and maintains relationships with key stakeholders which includes the different business units, suppliers, CLH IT and 3^rd party vendors.
• Participates in personal development activities to learn/enhance skillset.
• Participates in and manages ITs human resources function in accordance with the company’s human resource policies.
• Conducts/participates all legislative and operational training in line with group requirements and/or training department directives.
• Achieves and maintains good working relationships and cooperation with IT employees and company colleagues.
• In liaison with the training department of the HR division, provides users accessing core business applications with sufficient training and reference material in line with CLH policies and standard operating procedures.

FRONT OFFICE COORDINATOR

• Town Lodge Bellville, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Supervises and trains front office staff to ensure the courteous and efficient welcoming and departing procedures. Supervises and completes front office administration, including the administration of financial, front office processes and procedures, and the administration of employees in the department, in accordance with set standards. In addition to the assigned duties, assumes responsibility for other departments when on duty management shifts (as applicable). Provides a congenial atmosphere in which employees can perform to the best of their ability.

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma Hospitality Management/C & G Diploma/Equivalent.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.)

To be eligible to hold a position of authority or responsibility, such as a liquor license.

Experience (Minimum Experience Required - Number of years)

Minimum

The incumbent must have held a position in a front office environment for at least 1 year.

Advantageous

Internal applicants must preferably complete a FOC Internal Development Programme (IDP).

People

May propose the hire of new employees up to the level of Reservations Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to provide support in reception or reservations as operational needs arise.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, managing exposure to psychosocial and cognitive stressors, coping with fatigue resulting from prolonged shifts and irregular hours, and undertaking manual handling tasks.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Hospitality management
• Customer service principles
• Basic revenue management pertaining to rate yielding
• Basic HR and IR
• Basic financial literacy
• Property Management Systems (PMS)
• Health and safety regulations
• Local area information

Skills

• Analytical
• Verbal and written communication
• Administrative
• Conflict management
• Customer service
• Interpreting budgets pertaining to income and expenditure
• BAR rate management
• Learning Agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Assertiveness
• Accountability
• Collaborative
• Results orientated
• Detail orientated
• Adaptive to diversity

Position Requirements

Detailed Description / Output

• Executes all administrative tasks, as directed, including but not limited to, budgets, mid-month, month-end, and financial year-end preparation and all front office processes and procedures.
• Always maintains and adheres to all internal control measures as audited by the internal auditors.
• Maintains all expenditure and income within budget and/or in relation to the current occupancy of the hotel (as directed).
• Achieves the budgeted occupancy and average room rate.
• Achieves the correct average room rates across all market segments for rooms and conferencing.
• Processes, stores and archives all documentation and correspondence effectively and in line with audit requirements.
• Always adheres to all Disaster Management, and Health and Safety requirements.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Complies with all legislation that applies to hotel operations in the country the hotel operates in.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

RESERVATIONIST

• Town Lodge Gqeberha, ZA
• Full-Time
• Town Lodge Gqeberha
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Converts bedroom, boardroom, and conference room inquiries into confirmed reservations while delivering exceptional and personalised experiences to guests and bookers. Responds promptly to guest communications, travel agents, and leads regarding reservations via mail and telephone. Prepares check-in documentation and efficiently handles cancellations, modifications, and guest requests. Makes, confirms, and re-confirms reservations for bedrooms, boardrooms and conference rooms daily, meeting all guest requirements in accordance with company policies. Performs all reservation, boardroom, and conference room administrative tasks as needed.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

National Diploma in Hospitality Management/C & G Diploma/Equivalent.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have held a position in a front office environment for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to work reception shifts.

This job requires prolonged sitting, walking and standing, manual handling, working in static as well as awkward and sustained postures, performing repetitive upper‑limb movements, managing visual strain, exposure to psychosocial and cognitive stressors, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Customer service principles
• Basic revenue management pertaining to rate yielding

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Problem solving
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as audited by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Always conducts all operational tasks to the required standard bearing in mind service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Ensures that all legislative and operational training is conducted/participated in and in line with group requirements and/or training department directives.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

RECEPTION | NIGHT AUDIT

• Town Lodge Johannesburg Airport, ZA
• Full-Time
• Town Lodge Johannesburg Airport
• APPLY TO POSITION

Position Detail                       

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

Education (Formal Qualification Required)

Minimum Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.)

N/A

Experience (Minimum Experience Required - Number of years)

Minimum N/A

Advantageous

Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Health and safety regulations
• Customer service principles

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as required by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Carries out all operational tasks to the required standard, consistently upholding service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

ASSISTANT GENERAL MANAGER (ROOMS FOCUS)

• Town Lodge Umhlanga, ZA
• Full-Time
• Town Lodge Umhlanga
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. In putting the guest experience first, manages the day-to-day leadership and direction of the hotel, maximises the hotel’s sales and revenue, carefully manages expenses and drives the hotel’s financial returns. Takes ownership of the physical product and the development of people, executes on brand standards and builds awareness of the hotel and brand within the local area. Collaborates with Support Office to achieve the shared business objectives. As an Assistant General Manager (Rooms focus), assists the Deputy General Manager | General Manager in the running of the hotel to ensure that guest services are consistent with set standards of service and quality, and the desired profitability, particularly with regards to the effective operation of the rooms department (front office, housekeeping, maintenance, grounds, garden and pool, and security). In addition to rooms department focus, assumes responsibility for the food and beverage department (restaurant/s, bar/s and meetings/functions) when on duty management shifts, in conjunction or in liaison with the Assistant General Manager (Food focus). Manages the successful operation of the restaurant/s in accordance with the standard of the hotel. Provides a congenial atmosphere in which employees can perform to the best of their ability.

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma Hospitality Management/C & G Advanced Diploma/Equivalent.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

Food & Beverage qualification/exposure.

Legal Requirements (e.g. Driver’s License, etc.)

To be eligible to hold a position of authority or responsibility, such as a liquor license.

Experience (Minimum Experience Required - Number of years

Minimum

Incumbent must have held a JAGM position for at least 2 years or a RL AGM position for at least 1 year or equivalent, with proven exposure to all hotel operating departments.

Advantageous

Internal applicants must have preferably completed an AGM internal development programme.

Food & beverage experience.

People

May propose the hire of new employees up to the level of Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

All expenditure only with the prior authority of the Deputy General Manager | General Manager.

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking, and standing; working in awkward and static postures; performing repetitive movements; exposure to psychosocial and cognitive stressors; managing fatigue due to prolonged shifts and irregular hours; and undertaking occasional manual handling.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Hospitality management
• Rooms management
• Revenue management and pricing
• HR and IR
• Financial literacy
• Property Management Systems (PMS) and revenue management tools

Skills

• Interpreting financial statements
• Compilation of hotel cost and revenue budgets
• Hotel management
• Hotel revenue management and pricing strategy
• Interpreting current and historical hotel data
• Understanding historical and future market trends
• Data and financial analysis
• Sales and marketing
• Verbal and written communication
• Learning agility

Behavioural Attributes

• Accountable
• Fostering of a conducive work environment
• Results orientated
• Change tolerant
• Collaborative
• Service orientated
• Assertiveness
• Empathetic
• Adaptive to diversity

Position Requirements

Detailed Description / Output

• Achieves and exceeds the forecasted revenue budgets for accommodation, food and beverage conferencing and sundry revenues.
• Controls expenditure disciplines to ensure alignment to hotel expense budgets.
• Achieves the correct average room rates across all market segments for rooms and conferencing.
• Manages and controls the payments and collections of monies into and out of the hotel’s bank accounts.
• Compiles and manages all month end and year end processes and obtains the necessary authorisation thereof for the accurate and timeous submission of data in line with all the internal and external financial audit requirements.
• Maximises room revenue through both average room rates and occupancy percentages by the efficient and effective revenue management processes and practices.
• Maximises all revenues, including food, beverage, conference and sundry revenues, through efficient selling of packages and inclusive deals.
• Plans and manages group arrivals in collaboration with FOH team, by coordinating room allocations and overseeing service quality and efficiency to ensure smooth and high-standard service delivery.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Manages the compliance with service intervals of all major plant and equipment and oversees the preventive maintenance programme for all hotel bedrooms and public areas.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Complies with all legislation that applies to hotel operations in the country the hotel operates in.
• Implements the hotel’s environmental sustainability plan to achieve the company’s overall sustainability goals.
• Fosters great relationships in the community in which the hotel operates through active participation in Corporate Social Investment activities in accordance with company requirements.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.