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ARMAMENTS CORPORATION OF SOUTH AFRICA (ARMSCOR)

 

 

EXTERNAL ADVERTISEMENT

 

ADMINISTRATIVE OFFICER: FACILITY SERVICE DESK

Division: Facilities 

Reference Number: 9993655

Job Grade: C2

Location: Armscor Head Office

 

ABOUT THE JOB:

To handle the Facility service desk to ensure prompt and efficient response to all requests/complaints from clients (Armscor and DOD).  

 

QUALIFICATIONS

  • Grade 12.
  • Administrative diploma with technical exposure will be a recommendation. 

 

EXPERIENCE

  • 2 – 3 years’ experience.
  • Experience in  a service desk in a facilities environment will be an advantage. 

 

CRITICAL PERFORMANCE AREAS

Handle Infrastructure division’s service desk by processing all requests (Face to face, Workflow / Telephonic) for services, which entails:

  • Registering all incoming requests on the help desk system
  • Allocating requests per job card to the relevant Facility member for execution
  • Following up on progress 
  • Select and printing relevant reports on requests
  • Escalating and following up on problem job cards according to set procedures
  • Reporting deviations and service delivery problems to the team leader responsible and to the Senior Manager: Facility 
  • Dealing with enquiries from clients
  • Confirming and closing resolved requests, incidents and problems
  • Providing continuous feedback to users on outstanding requests
  • Dealing with emergencies (power failures, water damage, etc)
  • Keeping job card statistics for monthly report
  • Filing of job cards

 

KNOWLEDGE & FUNCTIONAL SKILLS:

  • Knowledge of job reporting system
  • Problem-solving
  • Service desk operation 
  • Knowledge on help desk systems/Workflow 
  • Basic knowledge of facilities

 

 

 


To apply, send your Curriculum Vitae to Vacancies@armscor.co.za

 

NB: All applicants must indicate reference number of the position they are applying for in the subject heading.

 

Short-listed candidates will be subjected to reference checking, verification of personal data and security clearance as part of the selection process.  In line with Armscor’s commitment to compliance with the Employment Equity Act, preference will be given to suitable candidates from designated groups.  

 

People with disabilities are encouraged to apply.

 

The closing date for applications is 13 October 2026. 

Late applications will not be considered.

 

Enquiries: Ms Dineo Bopape (012 428 2412) 

 

 

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