ROAD ACCIDENT FUND (RAF) VACANCIES

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SENIOR OFFICER: OPERATIONS REPORTING
Division:  Claims
Reference No:  4580
Location: Centurion, Gauteng, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  13
Job Posting Salary:  R668,708.00
Job Posting End Date:  24 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Reporting to the Manager: Operations Reporting, the successful incumbent is accountable for conducting research, analysing and providing statistics for forecasting purposes to enable effective decision making. In addition, the incumbent will be responsible to implement rigor and desired practices for effective and improved claims reports and claims information collation.
 
Key Performance Areas
 
Collation, interrogation, analysis and compilation of accurate statistical reports

• Perform analysis on all qualitative and quantitative data.
• Develop various templates and reporting automation processes and prepare operational reports for systems.
•  Prepare and supervise report proposals and analyze data and recommend corrections to claims division.
•  Provide relevant statistical reports for forecasting purposes.
•  Help resolve claims report queries and complaints and record them.
• Assist claimants with reports by providing feedback on claims that are presented or lodged directly.

Maintain and escalate data integrity issues to the relevant department

• Confirm data extract source from the system.
• Request changes on the type and the format of the report from the IT Systems Change Manager.
• Prepare cross systems integration reports (integrate various report from all systems reports).
• Coordinate with Claims Managers to determine reporting requirements to confirm data requirements.
• Maintain up-to-date knowledge about the existing claims and advise improvements for claims data processing procedures.

Stakeholder Management

• Facilitate and manage communication with relevant internal external stakeholders in relation to proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

 
Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Business Management/ Information Science/ Mathematics related qualification.
• Certifications in relevant analytics and related tools, e.g., Power BI, SAP BI, Azure, SQL, Python, or VBA will be an added advantage.
• Relevant 4 years’ experience in an operations reporting/ analytical reporting or related environment.
• Experience working with SAP BI or Microsoft Power BI will be highly advantageous.
• Experience working with SQL will be highly advantageous.
• Experience working with VBA and Python programming languages will be highly advantageous.
• Experience working with Microsoft Azure will be highly advantageous.

 
Technical and Behavioural Competencies Required

• Planning, organising and coordinating.
• Personal mastery.
• Judgment and decision making.
• Ethics and values.
• Client service orientation.
• Strong analytical capabilities.
• Data analytics (which includes extracting, cleaning, analyzing, interpreting, and visualizing data).
• Report writing (i.e., writing formal business and research reports including PowerPoint presentations).
• Advanced Microsoft excel skills (the use of vlookups, pivot tables, DAX, and VBA).
• Data management and modelling.
• Complex problem identification, solving and decision making.
• Good financial management skills.
• Knowledge of claims management processes and systems.
• Knowledge of motor vehicle accident legislation.

 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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ADMINISTRATIVE ASSISTANT: CLAIMS X3
Division:  Operations
Reference No:  4891
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  20 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Administrative Assistant is responsible for providing administrative day-to-day support to the Claims department.
 
Key Performance Areas
 
Compliance administration.

• Maintain up-to-date written documentation related to the departments business activities.
• Ensure compliance to the policies and process standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

 
Office coordination.

• Assist in making follow-ups on outstanding matters.
• Ensure all requests are handled and responded to within set timelines.
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling.
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents, requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out letters to all stakeholders as required.

 
Meeting support

• Arranging meetings on behalf of the department.
• Assist with taking and distributing minutes in accordance to set governance standards.
• Create and maintain a register to track matters outstanding.
• Maintain a follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

 
Document and Records Management.

• Administer the records management and filling processes in line with the RAF filling plan
• Ensure that the filing system is always up-to-date and functional.
• Retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

 
Qualifications

• Matric or Grade 12 certificate.

 
Experience

• Relevant 1 years’ experience in Administrative or similar environment.

 
Competencies
 

• Behavioural
  • Planning, Organising and Coordinating
  • Personal Mastery
  • Emotional wisdom and Decision Making
  • Ethics and Values
  • Client Service Orientation                                                                                                                                       
• Technical
  • Computer literacy in MS Word, Excel, PowerPoint.
  • Excellent planning and organisational skills.
  • Good administrative skills.
  • Ability to access required information.
  • Writing skills.
  • Basic understanding of SCM processes.
  • Basic financial acumen.

 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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LEGAL SECRETARY: HIGH COURT X 3
Division:  Governance
Reference No:  4870
Location: Cape Town, Western Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  08
Job Posting Salary:  R326,151.00
Job Posting End Date:  25 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose
The Legal secretary (High court) is responsible to provide administrative support to the legal services department and to ensure the day-to-day functioning of the office.
 
Key performance areas.
 
Legal secretarial administration.

• Prepare court statements and forms that attorneys will need in court.
• Dictate attorney’s audio files and written notes.
• Transcribe and proofread legal documents.
• Index and update pleadings and discovery binders.
• Collect and deliver documents.
• Supporting legal research for cases and communicating with vendors, experts, attorneys, opposing counsel and other staff.

Standard, process and procedure maintenance

• Ensure a strategy framework is maintained by required standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
• Provide administrative support to the strategy and reporting office by RAF policies and procedures.

Quality assurance activities

• Maintain up-to-date written documentation and policies related to the organisation’s business activities.

Office Management

• Maintain correspondence, filing, telephonic queries and provide general administration support to the office.
• Maintain strict confidentiality in all matters relating to the office.
• Make follow-ups on outstanding matters on behalf of the legal services department in the office.
• Ensure all office requests are handled and responded to within set timelines.
• Ensure availability of stationery within the department.

Meeting and diary management

• Arrange meetings on behalf of the Legal Services department.
• Take minutes and distribute these in accordance to set governance standards.
• Maintain follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document control

• Ensure that the filing system is always up-to-date and functional.
• Collate court rolls received from the registrar for the responsible court divisions, update references and distribute to state attorneys.
• Manage the retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
• Collate all the court directives and update on the court directives database.
• Maintain status update and records of all high value foreign national records for re-insurance purposes and report regularly.

 
Qualifications and experience.

• National Diploma in Business Administration/Law related qualification.
• Relevant 2 years’ experience in a business/law administration related environment.

 
Technical and behavioural competencies

• Computer literacy in MS Word, Excel, PowerPoint, Outlook, etc.
• Good understanding of all RAF systems and procedures.
• Proficiency in English and one other official language.
• Excellent planning and organisational skills.
• Dependable and trustworthy.
•  Good communication skills.
• Interpersonal relations.
• Good administrative skills.
• Research skills.
• Writing skills.
• Diary and court roll management.
• Planning, organisation and coordinating.
• Personal mastery.
• Emotional wisdom and decision making.
• Ethics and values.
• Client service orientation.

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 

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DRIVER/MESSENGER X 2
Division:  Governance
Reference No:  4873
Location: Cape Town, Western Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  25 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose.
The driver/Messenger is accountable to safely transport people, documents and/ or goods to and from an assigned area. The incumbent will be required to follow appropriate safety procedures when transporting people, equipment and/ or documents and adhere to National specific road safety rules and regulations. In addition, the role holder will be required to adhere to work schedules and will be required to report all vehicle defects, accidents, traffic violations, damages or loss of equipment as well as reporting unexpected delays.
 
Key performance areas.
 
Messenger services

• Collect correspondence from respective government institution, verify against the list before collection and acknowledge the receipt.
• Deliver packages or messages on time.
• Handle packages and documents with care.
• Drive delivery truck to the destination.
• Reconcile packages at recipient’s location.
• Maintain communication with destination and point of departure.
• Obtain receipts or signatures for deliveries and documentation.
• Maintain records of daily visits in the logbook.
• Sort deliverable items in accordance to delivery route in order to ensure maximum efficiency.
• Confirm deliveries by checking into the office after each delivery.
• Deliver the documents to document services for them to distribute in line with the SOP.
• Plan efficient routes prior to setting out on a delivery mission.

Administration

• Monitor and make sure that requests for copying or binding are executed efficiently and timeously.
• Monitor the availability of messenger services for delivery of items to financial institutions, Government departments, clients, etc. at all times.
• Ensure that archiving of scanned files and documents is done in accordance with the National Archives Act as well the RAF’s RM strategies and objectives.
• Sort documents according to documents class and insert.
• Forward the transfer (Metro-file) and requests for inactive records to the Records Manager.
• Prepare and capture records to be transferred to the offsite storage, forward to Records Management and maintain a log of records sent off-site storage.
• Receive records file index spread sheet and keep track of all the updates for records stored off-site.
• Maintain an inventory of the department’s records, showing each record series title, file plan reference number, and retention period as listed on the Records Retention Schedule (RRS).
• Complete the final disposition log/ register that have been destroyed.
• Monitor that the postal service facility in the branch is operating effectively at all times.
• Efficient and timely document binding service.

Transportation

• Load and unload organisation’s merchandize.
• Transport products, materials, and staff securely to areas where they are needed.
• Recognise electrical and mechanical faults and report to Facilities manager.

Vehicle, machinery and equipment maintenance.

• Perform daily pre trip and post trip vehicle inspection to ensure safety standards are adhered to.
• Ensure that the copying and binding machines are maintained in working order,

Reporting

• Report vehicle, machinery and equipment defects, accidents, traffic violations, damage to the vehicles or loss of equipment.
• Ensure vehicle is always in good condition.
• Provide log books in line with the Fleet Management Policy.
• Reporting of unexpected delays.
• Report on the maintenance of the franking machine in terms of technical maintenance and the loading of money.
• Report on major equipment faults requiring service provider attention immediately to supervisor.

Process incoming/ outgoing mail and mail batching

• Receive, register and stamp incoming and outgoing correspondence.
• Separate incoming documents and faxes and sort according to destination.
• Ensure files, correspondence and all other documentation is files according to established policy and procedure.
• Prepare outgoing mail for posting, bulk mailing and bulk distributions.
• Record details of all registered mail and Docex Tracker mail.
• Declare monies received and capture in register.
• Prepare check addresses and ensure Docex is sent to Docex, Normal and Registered mail to the post office.

 
Qualifications and experience

• Matric or Grade 12 certificate
• A valid code 10 (EC1/EC) driver’s license.
• Professional Driver’s Permit.
• At least 1 year’ experience in a driving/messenger services environment.

 
Technical and behavioural competencies

• Ability to assess condition/ road worthiness of motor vehicle to ensure safety of self and passengers.
• Knowledge of principles and methods of moving people and goods or equipment.
• Communication.
• Planning, organisation and coordinating,
• Personal mastery.
• Emotional wisdom and decision making.
• Ethics and values.
• Client service orientation.

Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy.

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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PARALEGAL HIGH COURT X 2
Division:  Governance
Reference No:  4868
Location: Cape Town, Western Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  10
Job Posting Salary:  R434,656.00
Job Posting End Date:  25 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose.
The Paralegal (High court) is responsible for providing general management, administrative and technical legal support to the attorneys.
 
Key performance areas.
 
General management and support to attorney

• Provide research assistance to attorneys.
• Assisting with searching and checking public records on behalf of attorneys.
• Assisting with the interviewing of clients and witnesses.
• Assisting with collecting, retrieving snd analysing information relevant to litigation cases.
• Assisting attorneys with trial and its preparation.
• Analysing and conducting research for reporting purposes.

Document management

• Assisting with the preparation of legal documents and arguments.
• Summarising depositions and other documents.
• Preparing briefs and pleadings and drafting discovery documents.
• Managing and organising cases.
• Updating file registers.

Reporting

• Contribute to the preparation and submission of regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

 
Qualifications and experience

• Bachelor’s degree in law or equivalent.
• Relevant 3 years’ experience in a legal environment.

 
Technical and behavioural competencies.

• Legislation and regulatory knowledge.
• Ethics and compliance.
• PFMA.
• Knowledge of drafting.
• Monitoring and evaluation
• Policy and standards.
• Governance.
• Claims litigation.
• MVA law and legislation.
• Negotiation.
• Conflict resolution.
• Problem solving.
• Mediation.
• Planning, organisation and coordinating.
• Personal Mastery.
• Judgement and decision making.
• Ethics and values.
• Client service orientation.

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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LEGAL SECRETARY: MAGISTRATE COURT
Division:  Governance
Reference No:  4869
Location: Cape Town, Western Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  No
T.A.S.K Grade:  08
Job Posting Salary:  R326,151.00
Job Posting End Date:  25 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose
The Legal Secretary (Magistrate court) is responsible to provide administrative support to the Legal Service Department and to ensure the day-to-day functioning of the office.
 
Key performance areas.
 
Legal secretarial administration.

• Prepare court statements and forms that attorneys will need in court
• Dictate attorney’s audio files and written notes
• Transcribe and proofread legal documents
• Index and update pleading and discovery binders
• Collect and deliver documents
• Supporting legal research for cases and communicating with vendors, experts, attorneys, opposing counsel and other staff.

Standard process and procedure maintenance.

• Ensure a strategic framework is maintained by required standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
• Provide administrative support to the strategy and reporting office by RAF policies and procedures.

Quality assurance activities

• Maintain up-to-date written documentation and policies related to the organisation’s business activities.

Office management

• Maintain correspondence, filing, telephonic queries and provide general administration support to the office.
• Maintain strict confidentiality in all matters relating to the office.
• Make follow-ups on outstanding matters on behalf of the legal services department in the office.
• Ensure all office requests are handled and responded to within set timelines
• Ensure availability if stationery within the department.

    
Meeting and diary management

• Arrange meetings on behalf of the Legal Services department.
• Take minutes and distribute these in accordance to set governance standards.
• Maintain follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document control

• Ensure that the filing system is always up-to-date and functional.
• Manage the retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriate.

 
Qualifications and experience

• National Diploma in Business Administration/Law related qualification
• Relevant 2 years’ experience in a business/law administration environment

 
Technical and Behavioural competencies

• Computer literacy in MS Word, Excel, PowerPoint etc
• Good understanding of all RAF systems and procedures
• Proficiency in English and one other official language
• Excellent planning and organisational skills
• Dependable and trustworthy
• Good communication skills
• Interpersonal relations
• Good administrative skills
• Research skills
• Writing skills
• Planning, organisation and coordinating
• Personal mastery
• Emotional wisdom and decision making
• Ethics and values
• Client service orientation

Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy.

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 

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TEAM LEAD
Division:  Operations
Reference No:  4865
Location: Menlo Park, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  13
Job Posting Salary:  R668,708.00
Job Posting End Date:  25 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Team leader: Merits is responsible to lead merits determination through leading investigations, verification of claim descriptions and identification of problematic claims.
 
Key Performance Areas
 
Merits Management

• Scrutinise claim documentation (e.g. payslips, medico legal reports, hospital records etc.).
• Ensure that appropriate offers are made to deserving claimants.
• Supervise assessors in respect of work to be done and work done.
• Generate and compare different calculation results by interpreting and utilizing the information in reports.
• Handle all the escalated matters and ensure resolution thereof.
• Supervise the determination of liability processes.
• Quality assure merits outcomes and generate the offer in line with the DOA.
• Ensure that offers made are submitted the offer management for further communication to the claimant.
• Approve the appointment of the relevant experts to approve liability of the RAF.
• Provide guidance on the merits process to subordinates.
• Confirm a need and reasons to submit claims for further investigation

Quality assurance

• Quality assure the information applicable to merits on the accident information Centre.
• Participate in the consultations process on the implementation of programs and services.
• Ensure that programs and services are implemented and maintained at the highest standards.
• Implement the development and implementation an unusual occurrence procedure.

Exception handling

• Implement the development of additional tracking methods to report analysis results in business case scenarios.
• Implement the development and maintenance a formal exception handling process within the claims process.
• Maintain the documentation and regular updating of the exception handling process.  
• Implement supporting policies and procedures in line with managing exception handling with the division.

Stakeholder management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Reporting

• Ensure preparation and submission of Regulation reports.
• Report quarterly on progress with implementation of operational plans.
• Ensure development of functional reporting systems, project or performance reporting for management.
• Ensure the development of reports/ policies/ procedures and guide the process through the alignment of these documents to the overall RAF’s Strategy.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions.

People management

• Ensure the motivation, cohesiveness, and alignment of the organization’s team members.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.

 
Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in a Health Sciences or Law related qualification.
• Relevant 5 years’ experience in an Insurance or Investigations related environment of which 2 years must be in the operations management function.

Technical and Behavioural Competencies Required

• Claims management process/ processes and systems (including handling, verification and validation, investigation, assessment/settlement, litigation, legal costs assessment and settlement)
• Post claim management and settlement
• Medical bill reviewing
• Medical case management
• Complex problem identification, solving and decision making
• Customer value proposition
• Good financial management skills
• Strong analytical capabilities
• Knowledge of Motor Vehicle Accident legislation
• PFMA knowledge
• Organisational resilience
• Communication
• Team orientation
• Network and alliances
• Personal mastery
• Judgment and decision making
•  Emotional wisdom
•  Ethics and governance
• Customer orientation and customer focus

 
Managerial:

• Change management
• Critical and innovative thinking
• Programme/project management
• Risk management
• People management
• Conflict management
• Coaching and mentoring

 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

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TEAM LEAD
Division:  Operations
Reference No:  4864
Location: Polokwane, Limpopo, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  13
Job Posting Salary:  R668,708.00
Job Posting End Date:  25 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: To manage, co-ordinate and take accountability for the Community Service Centre.
 
Key Performance Areas
 
To ensure effective and efficient human resource management

• Effective and efficient supervision of sub-ordinates.
• Ensure that units are capacitated appropriately.
• Attend quarterly site visits of all Community service centres.
• Identity and ensure sufficient training and development of the teams.
• Ensure that good employee`s relations are maintained.
• Provide on-going support and coaching for employees.
• Ensure that all employees have entered signed performance contract agreements.
• Conduct employee review assessments.

To ensure implementation of continuous improvements initiatives to enhance service delivery

• Research, analyse and evaluate new service delivery methods procedures and techniques.
• Ensure the application of rules and procedures to ensure high level of activity.
• Ensure the daily targets are accomplished.
• Ensure that work related problems are resolved expediently.

To provide report on the performance of the team

• Monitor and manage performance of the Community Service centres within region.
• Prepare weekly and monthly reports to management.
• Set operational goals and targets for the team.

To ensure adherence to corporate governance within the team

• Ensure consistent application of policies and procedures within the team.
• Ensure that the usage and allocation of resources within the section is in line with the PFMA.

To promote good working relations with stake holders.

• To engage regularly with external and internal stakeholders.
• Take overall accountability for the Community service centres in the province.
• To foster and enhance liaison between CSC office, supervisor and Team Lead, as well as to facilitate the relations and interaction between Originations Manager and the CSC office.

 
Qualifications and Experience

• NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
• Relevant 5 years’ relevant experience of which 2 years has been on a supervisory level.

 
Technical and behavioural competencies required

• Computer literacy.
• Stress management.
• Perseverance.
• Professionalism.
• Honesty and integrity
• Assertiveness.
• Results orientation.
• Communication skills (verbal and non-verbal)
• Interpersonal and listening skills.
• Customer service orientation.
• Decision making.
• Problem-solving skills.
• Analytical thinking.
• Emotional intelligence.
• Report writing skills.
• Organisational resilience
• Communication
• Team resilience
• Network and alliances
• Personal Mastery
• Judgement and decision making
• Emotional wisdom
• Ethics and governance
• Customer orientation and customer focus

 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 

​ 
 
 
 
 
MANAGER: DETERMINATION
Division:  Operations
Reference No:  4863
Location: Menlo Park, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  25 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Management of the Department.
 
Key Performance Areas
 
Claims Management.

• Manage claims processes.
• Advise and guide subordinates on procedures in claims handling and assessment.
• Consult and liaise with both internal and external stakeholders.
• Deal with claims handling complaints.
• Ensure efficient and effective processing of claims.
• Improve the cost to compensation ratio.
• Timeous and effective settlement of claims.
• Directly supervise Team Leaders.
• Develop business plans for the department aligned with the RAF strategic plan.
• Mobilize employees within the department to actively practice the RAF mission, vision, values and strategic objectives.
• Maintain accurate claim flow statistics.
• Reduce claims backlog.
• Ensure departmental targets are met.

Report on performance of the department.

• Prepare and submit monthly progress reports to senior management
• Ensure effective and efficient recording within the department
• Compile monthly performance reports of the department.
• Reports on the operation projects within the department.
• Record performance score cards against targets.

Establish and maintain good working relationships with stakeholders

• Facilitate communication with all levels of stakeholder contact.
• Ensure that RAF values are adhered to in all dealings with stakeholders.
• Ensure adequate representation of the Fund in relevant external activities and events.
• Consult and liaise with internal and external stakeholders.

Ensure proper management of financial resources

• Prepare the annual budget for the Department.
• Ensure that employees adhere to the PFMA
• Effective management of the department’s cash flow.
• Monitor the departmental expenditure.
• Analyse and respond to internal audit and auditor general findings.
• Prevent fruitless and wasteful expenditure.
• Plan office infrastructure and equipment to ensure adequate usage of resources.

Perform special branching function

• Correctly allocate file on system to correct branch and agent.
• Updating information on the claims related system.

Effective and efficient human resource management

• Ensure that subordinates perform tasks allocated to them and adhere to procedure.
• Maintain discipline and take corrective measures when necessary.
• Handle staff grievances and mediate in areas of conflict amongst subordinates.
• Manage subordinates’ time and attendance and approve departmental leave.
• Manage staff performance and deal with underperformance in terms of policy.
• Encourage open communication with staff.
• Promote and ensure that healthy and conducive working environment prevails in your area of responsibility.
• Ensure effective liaison with all the Business Support units and the relevant managers.
• Develop and monitor personal development plans for subordinates.
• Create and support communication structures within area of responsibility.
• Ensure proper planning, allocation and efficient workflow within the department.
• Monitor performance of teams against planned activities.
• Identify and ensure sufficient training and development of employees within the department.
• Facilitate weekly team meetings and monthly departmental meetings and communicate business and department strategy and targets to staff.
• Ensure that good employer relations are maintained.
• Ensure that all employees have entered and signed performance contract agreement within the department. 
• Conduct periodic employee performance review and assessment.
• Monitor staff movement in consultation with HR department.
• Monitoring of the performance management system

 
Qualifications & Experience

• NQF 7 Law Degree.
• B Degree in Law at NQF Level 8 advantageous
• Relevant 6-8 working experience in a claims environment of which 2 years must have been at a manager/supervisory level.

 
Technical & behavioural Competencies required

• Computer Literacy.
• Technically proficient in claims environment.
• Knowledge of claims management systems.
• Knowledge of the RAF Act, Regulations, etc.
• Knowledge of relevant case laws, legislation and internal directives.
• Customer service orientation.
• Strategic capability and leadership.
• Results orientation.
• Business and financial acumen.
• Brand and stakeholder orientation.
• Organisational resilience.
• Communication.
• Team resilience.
• Network and alliances
• Talent Management
• Change Management 

 
Road Accident Fund Values

• Integrity,
• Compassion,
• Accountability,
• Respect,
• Excellence
• Empathy

 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 

​ 
 
 
 
 
 
 
LEGAL ADMINISTRATION: ADMINISTRATIVE ASSISTANT (X3)
Division:  Governance
Reference No:  4833
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  20 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
NB: This is a 12-Month Fixed-Term Contract position 
 
Purpose of the Job: The Administrative Assistant is responsible for providing administrative day-to-day support to the Legal Administration Department.
 
Key Performance Areas
 
Compliance Administration

• Maintain up-to-date written documentation related to the departments business activities.
• Ensure compliance to the policies and process standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

Office Coordination

• Assist in making follow-ups on outstanding matters.
• Ensure all requests are handled and responded to within set timelines.
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling.
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents, requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out letters to all stakeholders as required.

Meeting Support

• Arranging meetings on behalf of the department.
• Assist with taking and distributing minutes in accordance to set governance standards.
• Create and maintain a register to track matters outstanding.
• Maintain a follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document and Records Management

• Administer the records management and filling processes in line with the RAF filling plan
• Ensure that the filing system is always up-to-date and functional.
• Retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

 
Qualifications

• Matric or Grade 12 certificate.

 
Experience

• Relevant 1 years’ experience in Administrative or similar environment.

 
Competencies
 

• Behavioural
  • Planning, Organising and Coordinating
  • Personal Mastery
  • Emotional wisdom and Decision Making
  • Ethics and Values
  • Client Service Orientation                                                                                                                                       

 

• Technical
  • Computer literacy in MS Word, Excel, PowerPoint.
  • Excellent planning and organisational skills.
  • Good administrative skills.
  • Ability to access required information.
  • Writing skills.
  • Basic understanding of SCM processes.
  • Basic financial acumen.

 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs." 
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 

​ 
 
 
 
 
SPECIALIST: FORENSICS
Division:  Governance
Reference No:  4788
Location:  Bloemfontein, Free State, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  20 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Specialist: Forensics is responsible for the provision of knowledge related to fraud investigations and forensics-related matters to ensure minimised corruption and fraud incidents within RAF.
 
Key Performance Areas
 
Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Forensic investigation

• Plan and coordinate the investigation of cases as assigned by respective management.
• Maintain partnership relationship with the prosecuting authorities and Law Enforcement agencies.
• Draw monthly or weekly reports for the region for transmission to the Manager.
• Identify the loopholes in the process that may lead to abuse and report such to the Forensic Manager.
• Investigate irregularities identified or brought to attention to secure the prosecution of parties involved.
• Maintain a healthy working relationship with law enforcement agencies and the Forensic Department's private investigation working partners.
• Analyse reports received from external stakeholders or assessors and compile affidavits on behalf of RAF to lay criminal charges against guilty parties.
• Opening / registering of criminal cases with either the Police or Hawks (DPCI) and keeping proper records thereof.
• Compile a comprehensive monthly activities report and submission thereof to the Forensics Manager.
• Giving of evidence at criminal courts and departmental hearings.
• Analyse spreadsheet on touts.
• Investigation of reports received from Tip-Offs Anonymous and giving feedback to the Manager timeously.
• Involvement in internal and external fraud campaigns initiated by Forensic Department or in conjunction with the Communications Department.
• Effective case management and record keeping i.e. inspections, case books, vehicle registers, etc.
• Provide feedback to stakeholders in respect of investigations that were referred.
• Establishment and maintenance of informer network within and outside his province.(Remove this par)
• Implementation of the current fraud prevention strategy.
• Supporting other RAF departments in connection with the investigation that is being or has been conducted.
• Meeting the targets as set down by a Forensic Manager and performing his tasks according to the set standards.

Fraud Prevention and Investigation

• Participate in the implementation of approved Fraud and Investigation initiatives to improve the ethical culture of the organisation.
• Promote proactive fraud prevention initiatives within the organisation.
• Participate in fraud investigation by external parties.
• Participate in providing the Claims department with properly investigated cases that will enable the assessors or requester to assess the claim and pay valid claims.
• Participate in the development and implementation of systems and platforms that will detect fraud throughout the claims lifecycle.
• Identify opportunities to innovate and improve fraud investigation initiatives and the execution thereof.

Reporting

• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform business unit decisions.
• Prepare proposals, briefings, presentations, reports, and other documentation, providing management information both verbally and in report format.

Stakeholder Management

• Implement forensics awareness initiatives.
• Facilitate communication with all levels of stakeholder contact.
• Engage proactively with key stakeholders.

 
Qualifications

• Bachelor’s Degree/Advanced Diploma in Law/ Accounting/ Auditing/ Forensic Investigations related qualification.

 
Experience

• Relevant 5-7 years’ experience in a Fraud Investigation related environment.

 
Behavioural

• Resilience
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

 
Managerial

• Change management
• Conflict management
• Critical and innovative thinking
• Facilitation and Presentation Skills
• Policy conceptualisation and formulation
• Risk Management
• Programme/project management
• Service Delivery Innovation
• Stakeholder development and relations
• Reporting

 
Technical

• Forensics
• Technical aptitude
• Attention to detail
• An understanding of law and criminal investigation
• Fraud awareness
• Valid South African driver’s license

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 

​ 
 
 
 
SENIOR OFFICER: FORENSICS INVESTIGATION
Division:  Governance
Reference No:  4797
Location: MTHATHA, Eastern Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  12
Job Posting Salary:  R579,259.00
Job Posting End Date:  24 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the job: The Senior Officer: Forensics Investigation is responsible for the investigation of irregular business activities including misconduct by RAF employees and crime against the RAF.
 
Key Performance Areas
 
Conducting Investigations

• Planning and conducting the investigation of cases as assigned to by respective supervisor or management.
• Maintain partnership relationship with the prosecuting authorities, Law Enforcement agencies and internal stakeholders.
• Drawing of monthly /weekly reports for the office for transmission to the manager.
• Conduct interviews with claimants and/or witnesses internally and externally.
• Obtaining of statements and documentary evidence relevant to the investigation.
• Uphold confidentiality of information and records.
• Interaction with regulatory bodies i.e. HPCSA, SASSA, PRASA, SA Nursing Council etc.
• Identify the loopholes in the process that may lead to abuse and report such to the Senior Forensic Officer.
• Investigate irregularities identified or brought to his attention with a view of securing prosecution of parties involved.
• Maintain healthy working relationship with Assessors.
• Opening/registering of criminal cases with SAPS/Hawks and keeping proper records thereof.
• Preparation of criminal or disciplinary cases with the prosecutor or initiator and presenting of evidence in court or department hearings.
• Assist and attend to any other requests from Law Enforcement Agencies in relation to any investigation in accordance with any applicable law.
• Support other RAF departments in relation to the civil liability of the RAF in matters under investigation or completed investigations.
• Meeting targets as set down by a forensic Manager/Senior Forensic investigator and performing his/her duties according to the set standards.
• Maintaining and updating of Tracker spreadsheet for effective record keeping and analysis during investigation.
• Investigation of reports received from Tip-Offs anonymous and giving feedback to the Senior Forensic investigator timeously.
• Regular feedback and updates to complainants
• Involvement in the external fraud campaigns initiated by Forensic Department or in conjunction with Communication Department.
• Effective case management ad record keeping i.e. case books, vehicle registers.
• Produce investigation files for quarterly/monthly inspections and brought forward dates.
• Establishment and maintenance of informer networks,
• Implementation of RAF fraud prevention strategy.
• Participation in Forensic projects.
• Preparation of criminal or disciplinary cases with the prosecutor or initiator and presenting of evidence in court or department hearings.
• Assist and attend to any other requests from Law Enforcement Agencies in relation to any investigation in accordance with any applicable law
• Support other RAF departments in relation to the civil liability of the RAF in matters under investigation or completed investigations.
• Meeting targets as set down by a forensic Manager/Senior Forensic investigator and performing his/her duties according to the set standards.
• Maintaining and updating of Tracker spreadsheet for effective record keeping and analysis during investigation.
• Investigation of reports received from Tip-Offs anonymous and giving feedback to the Senior Forensic investigator timeously.
• Regular feedback and updates to complainants
• Involvement in the external fraud campaigns initiated by Forensic Department or in conjunction with Communication Department.
• Effective case management ad record keeping i.e. case books, vehicle registers.
• Produce investigation files for quarterly/monthly inspections and brought forward dates.
• Establishment and maintenance of informer networks,
• Implementation of RAF fraud prevention strategy.
• Participation in Forensic projects.
• Reporting the outcomes of investigations to the RAF Forensic management and SAPS and making recommendations regarding possible solutions relevant to the findings in the report.

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

 
Competencies required
 
Technical:

• Forensics
• Technical aptitude
• Attention to detail
• An understanding of law and criminal investigation
• Fraud awareness
• Valid South African driver’s license

 
 Behavioural:

• Technical investigation skills.
• Experience in preparation of cases of court.
• Demonstrable understanding of the criminal procedure act and law of evidence. Investigation of crime and knowledge of criminal justice system.

 
Qualifications

• Bachelor’s Degree/Advanced Diploma in Law/ Policing related equivalent.
• Certification in Forensic Investigation and Criminal Justice will be advantageous.
• Valid Category B or above drivers’ licence

 
Experience

•  Relevant 4 years’ experience in a fraud investigation or MVA claims investigation environment.

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 

​ 
 
 
 
 
SPECIALIST: FORENSICS (X3)
Division:  Governance
Reference No:  4789
Location: MTHATHA, Eastern Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  24 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Locations:

• East London (1 position)
• Gqeberha (1 position)
• Mthatha (1 position)

 
Purpose of the job: The Specialist: Forensics is responsible for the provision of knowledge related to fraud investigations and forensics-related matters to ensure minimised corruption and fraud incidents within RAF.
 
Key Performance Areas
 
Policy review and implementation

• Contribute to the development and implementation of departmental policy, procedures, and processes.
• Keep up to date with effective policy and practice execution strategies.

Forensic investigation

• Plan and coordinate the investigation of cases as assigned by respective management.
• Maintain partnership relationship with the prosecuting authorities and Law Enforcement agencies.
• Draw monthly or weekly reports for the region for transmission to the Manager.
• Identify the loopholes in the process that may lead to abuse and report such to the Forensic Manager.
• Investigate irregularities identified or brought to attention to secure the prosecution of parties involved.
• Maintain a healthy working relationship with law enforcement agencies and the Forensic Department's private investigation working partners.
• Analyse reports received from external stakeholders or assessors and compile affidavits on behalf of RAF to lay criminal charges against guilty parties.
• Opening / registering of criminal cases with either the Police or Hawks (DPCI) and keeping proper records thereof.
• Compile a comprehensive monthly activities report and submission thereof to the Forensics Manager.
• Giving of evidence at criminal courts and departmental hearings.
• Supporting other RAF departments in connection with the investigation that is being or has been conducted.
• Meeting the targets as set down by a Forensic Manager and performing his tasks according to the set standards.
• Analyse spreadsheet on touts.
• Investigation of reports received from Tip-Offs Anonymous and giving feedback to the Manager timeously.
• Involvement in internal and external fraud campaigns initiated by Forensic Department or in conjunction with the Communications Department.
• Effective case management and record keeping i.e. inspections, case books, vehicle registers, etc.
• Provide feedback to stakeholders in respect of investigations that were referred.
• Implementation of the current fraud prevention strategy.

Fraud Prevention and Investigation

• Participate in the implementation of approved Fraud and Investigation initiatives to improve the ethical culture of the organisation.
• Promote proactive fraud prevention initiatives within the organisation.
• Participate in fraud investigation by external parties.
• Participate in providing the Claims department with properly investigated cases that will enable the assessors or requester to assess the claim and pay valid claims.
• Participate in the development and implementation of systems and platforms that will detect fraud throughout the claims lifecycle.
• Identify opportunities to innovate and improve fraud investigation initiatives and the execution thereof.

Reporting

• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform business unit decisions.
• Prepare proposals, briefings, presentations, reports, and other documentation, providing management information both verbally and in report format.

Stakeholder management

• Implement forensics awareness initiatives.
• Facilitate communication with all levels of stakeholder contact.
• Engage proactively with key stakeholders.

 
Competencies required
 
Technical:

• Forensics
• Technical aptitude
• Attention to detail
• An understanding of law and criminal investigation
• Fraud awareness
• Valid South African driver’s license

 
 Managerial:

• Change management.
• Conflict management
• Critical and innovative thinking
• Facilitation and Presentation Skills
• Policy conceptualisation and formulation
• Risk Management
• Programme/project management.
• Service Delivery Innovation
• Stakeholder development and relations
• Reporting

 
Behavioural:

• Resilience
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

 
Qualifications

• Bachelor’s Degree/Advanced Diploma in Law/ Accounting/ Auditing/ Forensic Investigations related qualification.

 
Experience

• Relevant 5-7 years’ experience in a Fraud Investigation related environment.

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 

​ 
 
 
 
 
ADMINISTRATIVE ASSISTANT: OFFER MANAGEMENT X2
Division:  Claims
Reference No:  4814
Location: Johannesburg, Gauteng, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  06
Job Posting Salary:  R244,732.00
Job Posting End Date:  20 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Administrative Assistant is responsible for providing administrative day-to-day support to the Offer Management department.
 
Key Performance Areas
 
Compliance administration.

• Maintain up-to-date written documentation related to the departments business activities.
• Ensure compliance to the policies and process standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

Office coordination.

• Assist in making follow-ups on outstanding matters.
• Ensure all requests are handled and responded to within set timelines.
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling.
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents, requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out letters to all stakeholders as required.

Meeting support

• Arranging meetings on behalf of the department.
• Assist with taking and distributing minutes in accordance to set governance standards.
• Create and maintain a register to track matters outstanding.
• Maintain a follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document and Records Management.

• Administer the records management and filling processes in line with the RAF filling plan
• Ensure that the filing system is always up-to-date and functional.
• Retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

 
Qualifications

• Matric or Grade 12 certificate.

 
Experience

• Relevant 1 years’ experience in Administrative or similar environment.

 
Competencies
 

• Behavioural
  • Planning, Organising and Coordinating
  • Personal Mastery
  • Emotional wisdom and Decision Making
  • Ethics and Values
  • Client Service Orientation                                                                                                                                       
• Technical
  • Computer literacy in MS Word, Excel, PowerPoint.
  • Excellent planning and organisational skills.
  • Good administrative skills.
  • Ability to access required information.
  • Writing skills.
  • Basic understanding of SCM processes.
  • Basic financial acumen.

 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »
 
 
 
 
 
 

 
 
 
 
 
MANAGER: CUSTOMER SERVICE CENTRE
Division:  Operations
Reference No:  4862
Location: Polokwane, Limpopo, ZA
Employment Type:  Fixed Term Contract
Disability (EE targeted role):  No
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  25 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: Is responsible for the smooth running and management of the claims Origination department in the province through the effective use of resources and ensuring that all RAF service offerings are executed in compliance with legislation and RAF Policies and Procedures.
 
Key Performance Areas
 
Management of Department

• Development the business plans for the CSC aligned with the RAF strategic plan of the RAF.
• Provide technical assistance to employees within the claims Origination Department in the province.
• Claims origination include consultations, origination of direct claims, direct claim lodgement, pro-active and re-active information collection, and pre-merits assessment.
• Manage the activities of the Hospital Service Centres, Community service Centre (including Mobile RAF, Registrations and Validation/Verification, Merits team).
• Mobilise employees within the province to actively practice the RAF mission, vision, values and strategic objectives.

Ensure implementation of continuous improvements initiatives to enhance service delivery & effective reporting.

• Prepare and submit monthly progress reports to the Senior Claims Manager.
• Ensure effective and sufficient recording of daily activities of the Department.
• Ensure the timely completion of financial reports.

Ensure adherence to corporate governance within the team.

• Prepare and manage the annual budget for the CSC in accordance with legislation and RAF targets and goals.
• Prepare the annual administrative and human resource budget for the budget for the Department in the Region.
• Ensure that employees adhere to the PFMA.
• Monitor the departmental expenditure.

Stakeholder Management  

• Facilitate communication with all levels of stakeholder contact.
• Ensure that the RAF values are adhered to in all dealings with stakeholders.
• Ensure adequate representation of the Fund in relevant external activities and events.
• Ensure a positive relationship with all internal and external stakeholders. Ensure external stakeholders are continuously engaged to improve relationships.

People Management.

• Provide leadership and inspire team members towards high performance.
• Manage performance and development of reporting staff.
• Provide coaching to team members on an ongoing basis.
• Set operational goals and targets for teams.
• Ensure proper planning and allocation of consistent workload within the Department.
• Facilitate weekly team lead meetings to ensure maintenance of the crucial interface between management and staff.

 
Qualifications

• NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
• NQF8 (Post graduate Diploma / Honours Degree / Professional Qualification Degree) Advantageous.

 
Experience

• 6-8 working experience in a claims/legal environment of which 2 years must have been at a manager/supervisory level.

 
Technical and behavioural competencies required

• Knowledge of PFMA.
• Financial and budget management.
• Knowledge of Claims management system.
• Insurance / Re-insurance principles.
• Customer Channels Establishment and Support principles.
• Strategic capability and leadership
• Results orientation
• Business and financial acumen
• Brand and stakeholder orientation
• Organizational resilience
• Communication
• Team resilience
• Network and alliances
• Talent management
• Change management

 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
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SPECIALIST: FORENSICS
Division:  Governance
Reference No:  4785
Location:  Cape Town, Western Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  15
Job Posting Salary:  R891,176.00
Job Posting End Date:  24 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Specialist: Forensics is responsible for the provision of knowledge related to fraud investigations and forensics-related matters to ensure minimised corruption and fraud incidents within RAF.
 
Key Performance Areas
 
Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Forensic investigation

• Plan and coordinate the investigation of cases as assigned by respective management.
• Maintain partnership relationship with the prosecuting authorities and Law Enforcement agencies.
• Draw monthly or weekly reports for the region for transmission to the Manager.
• Identify the loopholes in the process that may lead to abuse and report such to the Forensic Manager.
• Investigate irregularities identified or brought to attention to secure the prosecution of parties involved.
• Maintain a healthy working relationship with law enforcement agencies and the Forensic Department's private investigation working partners.
• Analyse reports received from external stakeholders or assessors and compile affidavits on behalf of RAF to lay criminal charges against guilty parties.
• Opening / registering of criminal cases with either the Police or Hawks (DPCI) and keeping proper records thereof.
• Compile a comprehensive monthly activities report and submission thereof to the Forensics Manager.
• Giving of evidence at criminal courts and departmental hearings.
• Analyse spreadsheet on touts.
• Investigation of reports received from Tip-Offs Anonymous and giving feedback to the Manager timeously.
• Involvement in internal and external fraud campaigns initiated by Forensic Department or in conjunction with the Communications Department.
• Effective case management and record keeping i.e. inspections, case books, vehicle registers, etc.
• Provide feedback to stakeholders in respect of investigations that were referred.
• Establishment and maintenance of informer network within and outside his province.(Remove this par)
• Implementation of the current fraud prevention strategy.
• Supporting other RAF departments in connection with the investigation that is being or has been conducted.
• Meeting the targets as set down by a Forensic Manager and performing his tasks according to the set standards.

Fraud Prevention and Investigation

• Participate in the implementation of approved Fraud and Investigation initiatives to improve the ethical culture of the organisation.
• Promote proactive fraud prevention initiatives within the organisation.
• Participate in fraud investigation by external parties.
• Participate in providing the Claims department with properly investigated cases that will enable the assessors or requester to assess the claim and pay valid claims.
• Participate in the development and implementation of systems and platforms that will detect fraud throughout the claims lifecycle.
• Identify opportunities to innovate and improve fraud investigation initiatives and the execution thereof.

Reporting

• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform business unit decisions.
• Prepare proposals, briefings, presentations, reports, and other documentation, providing management information both verbally and in report format.

Stakeholder Management

• Implement forensics awareness initiatives.
• Facilitate communication with all levels of stakeholder contact.
• Engage proactively with key stakeholders.

 
Qualifications

• Bachelor’s Degree/Advanced Diploma in Law/ Accounting/ Auditing/ Forensic Investigations related qualification.

 
Experience

• Relevant 5-7 years’ experience in a Fraud Investigation related environment.

 
Behavioural

• Resilience
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

 
Managerial

• Change management
• Conflict management
• Critical and innovative thinking
• Facilitation and Presentation Skills
• Policy conceptualisation and formulation
• Risk Management
• Programme/project management
• Service Delivery Innovation
• Stakeholder development and relations
• Reporting

 
Technical

• Forensics
• Technical aptitude
• Attention to detail
• An understanding of law and criminal investigation
• Fraud awareness
• Valid South African driver’s license

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
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​
SENIOR OFFICER: FORENSIC INVESTIGATION X 2
Division:  Governance
Reference No:  4793
Location: Cape Town, Western Cape, ZA
Employment Type:  Permanent
Disability (EE targeted role):  Yes
T.A.S.K Grade:  12
Job Posting Salary:  R579,259.00
Job Posting End Date:  24 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
 
Purpose of the Job: The Senior Officer: Forensics Investigation is responsible for the investigation of irregular business activities including misconduct by RAF employees and crime against the RAF.
 
Key Performance Areas
 
Conducting Investigations.

• Planning and conducting the investigation of cases as assigned to by respective supervisor or management.
• Maintain partnership relationship with the prosecuting authorities, Law Enforcement agencies and internal stakeholders.
• Drawing of monthly /weekly reports for the office for transmission to the manager.
• Conduct interviews with claimants and/or witnesses internally and externally.
• Obtaining of statements and documentary evidence relevant to the investigation.
• Uphold confidentiality of information and records.
• Interaction with regulatory bodies i.e. HPCSA, SASSA, PRASA, SA Nursing Council etc.
• Identify the loopholes in the process that may lead to abuse and report such to the Senior Forensic Officer.
• Investigate irregularities identified or brought to his attention with a view of securing prosecution of parties involved.
• Maintain healthy working relationship with Assessors.
• Opening/registering of criminal cases with SAPS/Hawks and keeping proper records thereof.
• Preparation of criminal or disciplinary cases with the prosecutor or initiator and presenting of evidence in court or department hearings.
• Assist and attend to any other requests from Law Enforcement Agencies in relation to any investigation in accordance with any applicable law
• Support other RAF departments in relation to the civil liability of the RAF in matters under investigation or completed investigations.
• Meeting targets as set down by a forensic Manager/Senior Forensic investigator and performing his/her duties according to the set standards.
• Maintaining and updating of Tracker spreadsheet for effective record keeping and analysis during investigation.
• Investigation of reports received from Tip-Offs anonymous and giving feedback to the Senior Forensic investigator timeously.
• Regular feedback and updates to complainants
• Involvement in the external fraud campaigns initiated by Forensic Department or in conjunction with Communication Department.
• Effective case management ad record keeping i.e. case books, vehicle registers.
• Produce investigation files for quarterly/monthly inspections and brought forward dates.
• Establishment and maintenance of informer networks,
• Implementation of RAF fraud prevention strategy.
• Participation in Forensic projects.
• Reporting the outcomes of investigations to the RAF Forensic management and SAPS and making recommendations regarding possible solutions relevant to the findings in the report.

Stakeholder Management

• NPA and other external stakeholders.
• Establish and maintain strategic alliances with all relevant stakeholders including law enforcement agencies.
• Develop and maintain good working relations with all the stakeholders including staff, the claimants, lawyers, government departments, the SAPS.
• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

 
Qualifications

•  Bachelor’s Degree/Advanced Diploma in Law/ Policing related equivalent.
• Certification in Forensic Investigation and Criminal Justice will be advantageous.
• Valid Category B or above drivers’ licence.

 
Experience

• Relevant 4 years’ experience in a fraud investigation or MVA claims investigation environment.

 
Behavioural

• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

 
Technical

• Technical investigation skills.
• Experience in preparation of cases of court.
• Demonstrable understanding of the criminal procedure act and law of evidence. Investigation of crime and knowledge of criminal justice system.

 
Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence
• Empathy

 
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”
 
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
 
APPLY NOW »