FLYSAFAIR IS HIRING

CALL CENTRE TEAM LEADER
JHB
Job Reference Number: Callcentre_Team Leader
Department: Call Centre
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Call Centre Team Leader at our Head Office. The successful applicant will report to the Customer Care Centre Manager.

Job Description

Ensure that systems are working efficiently;
Delegate duties based on operational demands. Monitor productivity and drive Agents to achieve daily targets;
Update Agents on SLA terms, SOPs and policies and monitor compliance;
Coach and support Agents to ensure delivery is in line with service standards;
Address quality control issues raised;
Compile monthly reports and stats;
Monitor attendance and punctuality;
Address disciplinary issues in line with company policies;
Resolve escalated customer queries and concerns;
Identify customer needs, clarify information, research/ investigate as needed and provide solutions and or alternatives;
Capture details of comments, inquiries, complaints, and actions taken in line with SOPs;
Update existing customer information when required;
Liaise and interact with customers via approved communication channels in a positive and helpful manner, ensuring exceptional customer service;
Seize opportunities to upsell products when they arise;
Maintain customer confidentiality;
Maintain knowledge of services and products and identify opportunities to improve customer service skills;
Maintain knowledge of industry trends and happenings and ensure adherence to industry standards;
Conduct quality assessments on calls and written communications;
Provide constructive feedback to Agents and support them with closing development gaps;
Provide feedback to the management team on assessment outcomes;
Encourage, promote, and embody a spirit of teamwork;
Assess and optimise the performance of direct reports;
Provide specialised insights to direct reports.
Guide, support and develop direct reports.

Job Requirements

Sound knowledge of MS Excel, MS word and MS Outlook;
Knowledge of all aspects of FlySafair's service, all standard operating procedures as well as terms and conditions;
Excellent understanding of delivering great customer service;
Knowledge of all call centre systems;
Conflict resolution skills;
Excellent communication skills (written and verbal);
Problem solving and decision-making skills;
Excellent phone etiquette;
The ability to work well under pressure;
Rapport building and interpersonal skills;
Attention to detail;
Ability to multi-task and prioritise in a highly deadline-driven environment;
People Management skills.

Personal Attributes:

High degree of patience and assertiveness;
Trustworthy, professional and reliable;
Customer-focused and service-orientated Team orientated;
Goal orientated;
Adaptable and flexible;
Immaculate timekeeping.

Application guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 6 February 2026

PLEASE APPLY HERE

CUSTOMER SERVICE AGENT
JHB Lanseria
Job Reference Number: Customer service agent - HLA
Department: Passenger Services
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Safair Operations, operating as FlySafair has a vacancy for a Customer Service Agent at our Lanseria Base. The successful applicant will report to the Duty Station Supervisor.

Job Description

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.

Job Requirements

Grade 12 or equivalent (Essential);
Airport and ticket sales experience (Essential);
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.

Personal Attributes:

Excellent written and verbal command of the English language including proper phone etiquette;
Punctual;
High degree of patience and assertiveness;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate time keeping;
The ability to work well under pressure;
Practice good time management;
Customer focused and service orientated;
Conflict resolution skills.

Application guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 5 February 2026

PLEASE APPLY HERE

TRAINING ADMINISTRATOR
JHB
Job Reference Number: Training Administrator_Training Department
Department: Training
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Training Administrator at our Head Office in Bonearo Park. The successful applicant will report to the Manager of Training.

Job Description

Resolve all training-related queries as the first point of contact and refer any queries that cannot be resolved to the relevant person/department;
Monitor training stock and stationary levels, and report to the relevant team member when orders are required;
Assist with the ordering and coordination of training manuals/printing material and stationery;
Assist with the compilation of trainee folders/ packs and printing of training documentation;
Update training records for all trainees in line with regulatory requirements;
File training records for ease of reference;
Maintain the filing system and ensure that it is user-friendly;
Process and prepare correspondence, or other documents as and when requested;
Collect, sort, distribute, or prepare mail, messages, and deliveries;
Compile and distribute minutes and reports when required;
Book venues and meeting rooms upon request;
Submit expense and travel claims on behalf of team members.

Job Requirements

Grade 12 or Equivalent (Essential);
1-2 years administration experience (Essential);
Experience in the aviation industry (Desirable);
Sound knowledge of MS Excel, MS word and MS Outlook (Essential);
Knowledge and understanding of Aviation training legislation (Advantageous);
Administrative skills (Essential);
Attention to detail (Essential);
Organisational skills;
Ability to multi-task and prioritise in a highly deadline-driven environment;
Strong communication skills (verbal and written).

Personal Attributes:

Professional;
Be a team player with good interpersonal skills;
Task orientated;
Immaculate timekeeping.

Application Guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 05 February 2026

PLEASE APPLY HERE

RAMP AGENT
JHB
Job Reference Number: Ramp agent
Department: Passenger Services
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 3
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Ramp Agent at our Johannesburg Base. The successful applicant will report to the Duty Station Supervisor.

Job Description

Ensure safety regulations is adhered at all times regarding Dangerous Goods;
Ensure general safety and security around the aircraft;
Liaise between crew and ground handler to obtain boarding clearance for passengers;
Monitor the loading and offloading of baggage and cargo;
Advise ground handling partner of any load changes;
Ensure effective turnarounds/reducing delays by ensuring that all handling agents and service providers are in place tor arrivals;
Conduct ramp safety audits when required;
Ensure ramp vehicles are clean and fueled;
Pick up and drop off crew as and when required;
Monitor flight operations to ensure on-time-performance is met;
Allocate delays as and when required;
Assist with crew requests, such as coordinating clean-up services, providing water, and managing restroom facilities;
Ensure all service providers are present as required per flight I.e. ACSA, fuel handler, etc.;
Conduct Ad hoc inspections in the baggage department;
Must perform any duty allocated/delegated by the senior on duty;
Arrange support for heavy or oversized equipment/cargo, such as motorized wheelchairs;
Ensure sufficient staff as per SLA;
Conduct FOD (Foreign object debris) checks. Report any irregular activities related to Flight Operations;
Coordinate any disrupt operations;
Monitor Ramp and Passenger service KPl's (boarding gate closure time, equipment positioning etc.);
Complete ramp agent form for every flight;
Compile reports for irregular/incidents if required;
Liaise across different departments and stations; - Coordinate with the relevant stakeholders to ensure on time departure.

Job Requirements

Grade 12 or equivalent;
Minimum of 2 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
Code 08 Drivers License (Essential);
No criminal record;
Airside knowledge, have knowledge of airport operations;
Planning, organizational and time management skills;
Excellent interpersonal skills;
Strong communication skills (verbal and written);
Problem solving capability;
Decision making skills;
Ability to multi-task and delegate;
Computer literate;
Customer orientated.

Personal Attributes:

Professional;
High integrity;
Sense of urgency;
Reliable and dependable;
Adaptable and flexible;
Work under pressure;
Team player;
Ability to deal with confidential information.

Application guideline:

Email applications will be not accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 05 February 2026

PLEASE APPLY HERE

CUSTOMER SERVICE AGENT
Durban
Job Reference Number: CusomterServiceAgent_DBN01
Department: Passenger Services
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Customer Service Agent at our King Sharka International Base. The successful applicant will report to the Duty Station Supervisor.

Job Description

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.

Job Requirements

Grade 12 or equivalent (Essential);
Airport and ticket sales experience (Essential);
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.

Personal Attributes:

Excellent written and verbal command of the English language including proper phone etiquette;
Punctual;
High degree of patience and assertiveness;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate time keeping;
The ability to work well under pressure;
Practice good time management;
Customer focused and service orientated;
Conflict resolution skills.

Application guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 05 February 2026

PLEASE APPLY HERE

TEMPORARY CUSTOMER SERVICE AGENT
Port Elizabeth
Job Reference Number: PassengerServices_TicketSales_PLZ_01
Department: Passenger Services
Business Unit:
Industry: Aviation
Job Type: Contract
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Temporary Customer Service Agent at our base in Port Elizabeth. The successful applicant will report to the Duty Station Supervisor.

Job Description

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.

Job Requirements

Grade 12 or equivalent (Essential);
Airport and ticket sales experience (Essential);
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.

Personal Attributes:

Excellent written and verbal command of the English language including proper phone etiquette;
Punctual;
High degree of patience and assertiveness;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate time keeping;
The ability to work well under pressure;
Practice good time management;
Customer focused and service orientated;
Conflict resolution skills.

Application guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 05 February 2026

PLEASE APPLY HERE

JUNIOR AVIATION TECHNICIAN (AVIONICS)
Cape Town
Job Reference Number: JNR_AVCPT2
Department: Avionics
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 2
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Junior Aviation Technician (Avionics) based at Cape Town International Airport. The successful applicant will report to the Crew Chief.

Job Description

Conduct line maintenance inspections;
Conduct routine inspections on various avionics systems on the aircraft;
Conduct fault finding and rectify based on the fault;
Perform weekly service checks;
Perform thorough daily inspections of the aircraft to identify any potential issues or defects;
Conduct necessary maintenance tasks to ensure the airworthiness of the aircraft;
Adhere to established maintenance procedures and safety standards;
All activities must be properly recorded and signed off as per SACAA requirements ensuring that all the required legal aspects are complied with;
Health and Safety requirements must always be complied with to ensure Personal and other Personnel Safety, Fire and Accident/lncident preventions;
Ensure that the work area, equipment, and tooling are properly maintained and safe prior to starting any job to prevent accidents or incidents to aircraft and staff;
Apply analytical thinking and troubleshooting techniques to identify root causes and implement effective solutions;
Communicate clearly and professionally to ensure smooth workflow and timely completion of maintenance tasks.

Job Requirements

Grade 12 or Equivalent (Essential);
Trade Test Certificate (Avionics-related, e.g., Avionician, Aircraft Instrument Mechanic, Aircraft Electrician, or Aircraft Radio Technician — SACAA recognised) (Essential);
0-2 years’ experience in Aviation Maintenance post Apprenticeship (Essential);
Previous exposure to B737-800/-8(MAX) avionics systems (Advantageous);
Previous Line Maintenance exposure (Advantageous);
Must be willing to work shifts, weekends and public holidays, including overtime when required;
Must be available and willing to travel locally/internationally at short notice;
Valid South-African passport and driver's licence;
Proficient in the use of Microsoft Office (Word, Excel and Outlook, PowerPoint);
Sound understanding of technical aircraft publications and documentation.

Personal Attributes:

Professional;
High integrity;
Self-disciplined;
Immaculate time keeping;
Ethical;
Reliable and dependable;
Analytical thinking;
Strong communication skills;
Excellent time-keeping;
Able to follow instructions as per work instructions;
Detail orientated.

Application guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 05 February 2026

PLEASE APPLY HERE

CONTINUED AIRWORTHINESS SPECIALIST
JHB
Job Reference Number: compliance_ContinuedAirworthinessSpecialist02
Department: Compliance
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Safair Operations, operating as FlySafair has a vacancy for a Continued Airworthiness Specialist at our head office in Bonaero Park. The successful applicant will report to the Senior Continued Airworthiness Specialist.

Job Description

Check the work-pack prior to handing over to the AMO to ensure it is aligned with the aircraft Status report of due items/tacks as per SAM;
Ensure that no defective or un-airworthy parts are installed in any component of FlySafair's aircrafts before released to service;
Inspect and accept all incoming material, i.e. new parts, supplies and repaired parts from contract service;
Perform quality technical inspections of aircraft, components parts, and systems;
Ensure proper tagging and identification of all parts;
Perform quality and safety inspections of on-site equipment and tooling used for aircraft maintenance, including calibration of precision test equipment as outlined in the Manuals;
Perform in-progress and quality technical inspections during maintenance, repair modification, rework and overhaul of aircraft, aircraft components, and components parts, and assumes responsibility and final sign-off;
Inspect job progress, procedures, and maintenance forms used in performance of aircraft maintenance work to ensure compliance with approved methods, data, procedures, and regulatory requirements;
Inspect all incoming parts to ensure they carry approved documentation and certification;
Conduct routine Aircraft Ramp Inspections;
Ensure the accuracy and proper maintenance of the aircraft document library;
Ensure proper procedures are performed on all completed work before it is released to service;
Complete all inspection and maintenance records, reports and forms required before authorised release;
Responsible for ensuring completion of required inspections and maintaining files of completed work orders and inspection forms in an efficient system;
Conduct audits to ensure compliance with maintenance procedures and airworthiness standards;
Write up discrepancies in accordance with procedures and submit reports of defects or unairworthy conditions as per Safair procedures.

Job Requirements

Grade 12 or Equivalent (Essential);
Trade certificate as Aircraft Technician (Essential);
Aircraft Maintenance Engineer Licences (AME) with B737-400 and B737-800 rating (Essential);
Relevant Diploma/Degree (NQF Level 6/7) (Advantageous);
Minimum of 5 years' experience as an AME (Essential);
Must have worked directly with the SACAA for at least 1 year (Essential);
Sound knowledge of aircraft maintenance practices and aviation regulations;
Familiar with the South African Civil Aviation regulations and Technical Standards;
Proficient in the use of Microsoft Office (Word, Excel, PowerPoint and Outlook).

Personal Attributes:

Professional;
Self-driven and independent thinker;
Ethical conduct, demonstrating integrity while maintaining confidentiality;
Be impartial;
Immaculate time keeping;
Positive attitude;
Proactive approach towards delivery of duties;
Adaptable and flexible;
Deadline driven;
Attention to detail;
Analytical thinking;
Problem-solving skills;
Excellent communication skills (verbal and written);
Ability to multitask and work under pressure.

Application guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 4 February 2026

PLEASE APPLY HERE

FLIGHT ATTENDANT (DBN)
Durban
Job Reference Number: FlightAttendantDBN02
Department: Cabin Crew
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair, has vacancies for Flight Attendants based at King Shaka International Airport. The successful applicant will report to the Cabin Services Manager.

Job Description

Continuously ensure compliance to applicable safety policies and procedures;
Ensure the efficient execution of all activities relating to a positive passenger experience;
Continuously promote a high level of integrity;
Ensure a high standard of administrative compliance.

Job Requirements

Grade 12 or equivalent;
Current and Valid (non-negotiable):
- SACAA Cabin Crew License;
- Avmed DD50 Medical Certificate;
- Dangerous Goods Certificate;
Ditching Certificate;
Fire Fighting Certificate;
Valid SA driver’s licence(non-negotiable);
Level 4 English language proficiency;
Medically fit and able to swim;
Willingness to work shifts, weekends and on public holidays. This includes early morning sign-on’s or late evening sign-offs.

Personal Attributes:

Attentive and compassionate with excellent communication and interpersonal skills;
Customer-service orientated with exceptional diplomacy and unquestionable integrity;
High commitment to safety and able to operate under stressful conditions;
Professional both in behaviour and conduct;
Well-groomed and immaculate appearance (100% Adherence to company uniform and grooming regulations);
No visible tattoos;
Immaculate time keeping.

Application Guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 03 February 2026

PLEASE APPLY HERE

FLIGHT ATTENDANT (HLA)
JHB Lanseria
Job Reference Number: FlightAttendantHLA02
Department: Cabin Crew
Business Unit:
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Safair Operations, operating as FlySafair, has vacancies for Flight Attendants based at our Lanseria International Airport. The successful applicant will report to the Cabin Services Manager.

Job Description

Continuously ensure compliance to applicable safety policies and procedures;
Ensure the efficient execution of all activities relating to a positive passenger experience;
Continuously promote a high level of integrity;
Ensure a high standard of administrative compliance.

Job Requirements

Grade 12 or equivalent;
Current and Valid (non-negotiable):
SACAA Cabin Crew License;
- Avmed DD50 Medical Certificate;
- Dangerous Goods Certificate;
- Ditching Certificate;
Fire Fighting Certificate;
Valid SA driver’s licence(non-negotiable);
Level 4 English language proficiency;
Medically fit and able to swim;
Willingness to work shifts, weekends and on public holidays. This includes early morning sign-on’s or late evening sign-offs.

Personal Attributes:

Attentive and compassionate with excellent communication and interpersonal skills;
Customer-service orientated with exceptional diplomacy and unquestionable integrity;
High commitment to safety and able to operate under stressful conditions;
Professional both in behaviour and conduct;
Well-groomed and immaculate appearance (100% Adherence to company uniform and grooming regulations);
No visible tattoos;
Immaculate time keeping.

Application Guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;
To appoint the selected candidates based on its operational requirements.

Closing Date: 03 February 2026

PLEASE APPLY HERE

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