WESTERN CAPE DEPARTMENT OF SOCIAL DEVELOPMENT

 
DUTIES: Ensure the development of continuous capacity building programmes for the Social Work and Community Development professions; Identify transformation programmes and empowerment interventions; Liaise with the national office regarding professional development interventions; Liaise with HEI’s regarding training interventions; Formalise and establish programmes that would enhance professional development in DSD; Develop and facilitate the development of training in Policy Education relating to within the ambit of the relevant legislative frameworks; Keep up to date with new developments in the social work field; Undertake complex social work research and investigations; Perform and/or ensure that all the administrative functions required are performed. 
 
ENQUIRIES: Ms A van Reenen at (021) 483 9392 
 
 
 
 
 
SOCIAL AUXILIARY WORKER: SOCIAL WORK SERVICES (SALDAHNA) REF NO: DSD 2018-136 
SALARY: Grade 1: R139 563 – R157 089 per annum 
Grade 2: R166 650 – R187 560 per annum 
Grade 3: R198 987 – R249 831 per annum (OSD as prescribed). 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Grade 1: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the SACSSP as Social Auxiliary Worker. Grade 2: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 10 years’ appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Grade 3: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 20 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR A minimum of 10 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 3rd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Recommendation: A valid code B driving licence. Competencies: Knowledge of the following: Relevant legislation, policies and prescripts/ manuals; Consistently reflect the values and principles contained in the Bill of Rights and the social work profession’s code of Ethics in service delivery as a Social Auxiliary Worker; Self-management and motivation; Good communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Proven computer literacy; Customer service orientation/ Diversity citizenship skills. 
 
DUTIES: Provide assistance and support to social workers with the rendering of a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant departmental programmes; Assist social workers to attend to any other matters that could result in, or stem from, social instability in any form; This would include support and assistance with the following actions: Conduct basic observation for assessments aimed at identifying conditions in individuals, groups, families and communities that justify relevant interventions; Collect and provide information for the identification of appropriate interventions required to address the identified conditions; Assist with the development and planning of programmes to render the recommended interventions efficiently, effectively and economically; Continuous professional development; Study professional journals and publications to ensure that cognisance is taken of new developments; Monitor and study the social welfare services legal and policy framework continuously; Perform administrative support functions in support of social workers as required of the job; Record keeping; Updating and maintaining of databases/registers/systems (collaboration with Department of Justice, SASSA and other organisations). 
 
ENQUIRIES: Ms C Nell at (027) 213 2096 
 
 
 
 
 
SOCIAL AUXILIARY WORKER: SOCIAL WORK SERVICES (BEAUFORT WEST) REF NO: DSD 2018-137 
SALARY: Grade 1: R139 563 – R157 089 per annum 
Grade 2: R166 650 – R187 560 per annum 
Grade 3: R198 987 – R249 831 per annum (OSD as prescribed). 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Grade 1: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the SACSSP as Social Auxiliary Worker. Grade 2: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 10 years’ appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Grade 3: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 20 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR A minimum of 10 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 3rd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Recommendation: A valid code B driving licence. Competencies: Knowledge of the following: Relevant legislation, policies and prescripts/ manuals; Consistently reflect the values and principles contained in the Bill of Rights and the social work profession’s code of Ethics in service delivery as a Social Auxiliary Worker; Self-management and motivation; Good communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Proven computer literacy; Customer service orientation/ Diversity citizenship skills. 
 
DUTIES: Provide assistance and support to social workers with the rendering of a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant departmental programmes; Assist social workers to attend to any other matters that could result in, or stem from, social instability in any form; This would include support and assistance with the following actions: Conduct basic observation for assessments aimed at identifying conditions in individuals, groups, families and communities that justify relevant interventions; Collect and provide information for the identification of appropriate interventions required to address the identified conditions; Assist with the development and planning of programmes to render the recommended interventions efficiently, effectively and economically; Continuous professional development; Study professional journals and publications to ensure that cognisance is taken of new developments; Monitor and study the social welfare services legal and policy framework continuously; Perform administrative support functions in support of social workers as required of the job; Record keeping; Updating and maintaining of databases/registers/systems (collaboration with Department of Justice, SASSA and other organisations). 
 
ENQUIRIES: Ms C Benadie at (023) 814 2055 
 
 

 
 
SOCIAL AUXILIARY WORKER: SOCIAL WORK SERVICES (MILNERTON) REF NO: DSD 2018-138 
SALARY: Grade 1: R139 563 – R157 089 per annum 
Grade 2: R166 650 – R187 560 per annum 
Grade 3: R198 987 – R249 831 per annum (OSD as prescribed). 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Grade 1: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the SACSSP as Social Auxiliary Worker. Grade 2: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 10 years’ appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Grade 3: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 20 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR A minimum of 10 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 3rd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Recommendations: A valid code B driving licence. Competencies: Knowledge of the following: Relevant legislation, policies and prescripts/ manuals; Consistently reflect the values and principles contained in the Bill of Rights and the social work profession’s code of Ethics in service delivery as a Social Auxiliary Worker; Self-management and motivation; Good communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Proven computer literacy; Customer service orientation/ Diversity citizenship skills. 
 
DUTIES: Provide assistance and support to social workers with the rendering of a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant departmental programmes; Assist social workers to attend to any other matters that could result in, or stem from, social instability in any form; This would include support and assistance with the following actions: Conduct basic observation for assessments aimed at identifying conditions in individuals, groups, families and communities that justify relevant interventions; Collect and provide information for the identification of appropriate interventions required to address the identified conditions; Assist with the development and planning of programmes to render the recommended interventions efficiently, effectively and economically; Continuous professional development; Study professional journals and publications to ensure that cognisance is taken of new developments; Monitor and study the social welfare services legal and policy framework continuously; Perform administrative support functions in support of social workers as required of the job; Record keeping; Updating and maintaining of databases/registers/systems (collaboration with Department of Justice, SASSA and other organisations). 
 
ENQUIRIES: Mr E October at (021) 555 2669 
 
 
 
 
 
SOCIAL AUXILIARY WORKER: SOCIAL WORK SERVICES (LANGA) REF NO: DSD 2018-139 
SALARY: Grade 1: R139 563 – R157 089 per annum 
Grade 2: R166 650 – R187 560 per annum 
Grade 3: R198 987 – R249 831 per annum (OSD as prescribed). 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Grade 1: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the SACSSP as Social Auxiliary Worker. Grade 2: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 10 years’ appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Grade 3: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 20 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR A minimum of 10 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 3rd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Recommendations: A valid code B driving licence. Competencies: Knowledge of the following: Relevant legislation, policies and prescripts/ manuals; Consistently reflect the values and principles contained in the Bill of Rights and the social work profession’s code of Ethics in service delivery as a Social Auxiliary Worker; Self-management and motivation; Good communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Proven computer literacy; Customer service orientation/ Diversity citizenship skills. 
 
DUTIES: Provide assistance and support to social workers with the rendering of a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant departmental programmes; Assist social workers to attend to any other matters that could result in, or stem from, social instability in any form; This would include support and assistance with the following actions: Conduct basic observation for assessments aimed at identifying conditions in individuals, groups, families and communities that justify relevant interventions; Collect and provide information for the identification of appropriate interventions required to address the identified conditions; Assist with the development and planning of programmes to render the recommended interventions efficiently, effectively and economically; Continuous professional development; Study professional journals and publications to ensure that cognisance is taken of new developments; Monitor and study the social welfare services legal and policy framework continuously; Perform administrative support functions in support of social workers as required of the job; Record keeping; Updating and maintaining of databases/registers/systems (collaboration with Department of Justice, SASSA and other organisations). 
 
ENQUIRIES: Mr E October at (021) 555 2669 
 
 

 
 
SOCIAL AUXILIARY WORKER: SOCIAL WORK SERVICES (DELFT) REF NO: DSD 2018-140 
SALARY: Grade 1: R139 563 – R157 089 per annum 
Grade 2: R166 650 – R187 560 per annum 
Grade 3: R198 987 – R249 831 per annum (OSD as prescribed). 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Grade 1: Grade 10 plus completion of the learnership to allow registration with Grade 1: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the SACSSP as Social Auxiliary Worker. Grade 2: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 10 years’ appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Grade 3: Grade 10 plus completion of the learnership to allow registration with the South African Council for Social Service Professions (SACSSP) as Social Auxiliary Worker; Registration with the South African Council for Social Service Professions as Social Auxiliary Worker; A minimum of 20 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP; OR A minimum of 10 years appropriate experience in social auxiliary work after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 2nd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP; OR No experience after registration as Social Auxiliary Worker with the SACSSP and successful completion of the 3rd academic year of an appropriate tertiary qualification that allows for registration as Social Worker with the SACSSP. Recommendations: A valid code B driving licence. Competencies: Knowledge of the following: Relevant legislation, policies and prescripts/ manuals; Consistently reflect the values and principles contained in the Bill of Rights and the social work profession’s code of Ethics in service delivery as a Social Auxiliary Worker; Self-management and motivation; Good communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Proven computer literacy; Customer service orientation/ Diversity citizenship skills. 
 
DUTIES: Provide assistance and support to social workers with the rendering of a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant departmental programmes; Assist social workers to attend to any other matters that could result in, or stem from, social instability in any form; This would include support and assistance with the following actions: Conduct basic observation for assessments aimed at identifying conditions in individuals, groups, families and communities that justify relevant interventions; Collect and provide information for the identification of appropriate interventions required to address the identified conditions; Assist with the development and planning of programmes to render the recommended interventions efficiently, effectively and economically; Continuous professional development; Study professional journals and publications to ensure that cognisance is taken of new developments; Monitor and study the social welfare services legal and policy framework continuously; Perform administrative support functions in support of social workers as required of the job; Record keeping; Updating and maintaining of databases/registers/systems (collaboration with Department of Justice, SASSA and other organisations). 
 
ENQUIRIES: Ms C Engel at (021) 483 7675 
 
 
 
 
 
CUSTOMER CARE OFFICER: CUSTOMER CARE (METRO SOUTH) REF NO: DSD 2018-141 
SALARY: R299 709 per annum (Level 08) 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: An appropriate 3-year tertiary qualification (National Diploma/B-Degree); a minimum of 3 years relevant experience in Personnel / Finance or Social Welfare. Recommendations: Helpdesk / Call / On-line Certificate; Certificate in Basic Counselling or debriefing. Competencies: Knowledge of the following: Client care and information management, social welfare services, internal and external marketing and communication processes, Management, Human Resources and Financial and Administration; Sound organising and planning skills; Coordination skills; Research skills; Problem solving and Innovative skills; Computer literacy; Communication (verbal and written) skills in at least two of the three official languages of the Western Cape; Ability to work in a team and independently. 
 
DUTIES: Provide mechanisms and procedures for dealing with customer complaints: Develop a customer care implementation plan for the region in line with the implementation framework of the Department; Ensuring information is relevant and up to date with the current changes /affairs and issues within the department; Provide guidance and support to all regional personnel regarding customer care; Ensure that customer care policy and procedures are implemented within the region; Ensure optimal customer relations management; Customer Care reporting; Support client liaison personnel in service delivery team. 
 
ENQUIRIES: Mr Q Arendse at (021) 763 6200 
 
 
 
 
 
 
CUSTOMER CARE ASSISTANT: CUSTOMER CARE REF NO: DSD 2018-134 
SALARY: R163 563 per annum (Level 05) 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Senior Certificate (Grade 12 or equivalent qualification). Recommendations: Minimum of 6 months’ clerical experience. Competencies: Knowledge of client care, Office software applications and customer care surveys; Communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Strong computer literacy and knowledge of MS Word package; Sound organising and planning skills; Conflict resolution skills. 
 
DUTIES: Perform front desk services by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile monthly report regarding enquiries; Provide information to clients regarding available services; Assist clients on how to access services from the department; Render general administrative support services and maintain the database. 
 
ENQUIRIES: Mr KJ Marthinus at 021 483 8833 
 
 
 
 
 
 
REGISTRY CLERK; LOGISTICAL SERVICES (METRO SOUTH) REF NO: DSD 2018-135 
SALARY: R163 563 per annum (Level 05) 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Senior Certificate (Grade 12 or equivalent qualification. Competencies: Knowledge of the following: Legislative framework governing the Public Service; Storage and retrieval procedures in terms of the working environment; Registry duties, practices; Ability to capture data; Proven computer literacy (MS Office); Communication (written and verbal) skills in at least two of the three official languages of the Western Cape. 
 
DUTIES: Provide registry counter services: Attend to clients; Handle telephonic and other enquiries received; Receive and register hand delivered mail/files; Handle incoming and outgoing correspondence: Receive all mail; Sort, register and dispatch mail; Distribute notices on registry issues; Render an effective filing and record management service: Opening and close files according to record classification system; Filing/storage, tracing (electronically/manually) and retrieval of documents and files; Complete index cards for all files; Operate office machines in relation to the registry function: Open and maintain franking machine register; Franck post, record money and update register on a daily basis; Undertake spot checks on post to ensure no private post is included; Process documents for archiving and/disposal: Electronic scanning of files; Sort and package files for archives and distribution; Compile list of documents to be archived and submit to the supervisor; Keep records for archived documents. 
 
ENQUIRIES: Mr C Palmer at (021) 763 6200