VIRGIN ACTIVE IS HIRING

PERSONAL TRAINER
Listing reference: vaclb_001255
Listing status: Online
Apply by: 31 October 2023

Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Gauteng
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Your Purpose... As a personal trainer for Virgin Active, you will have the opportunity to operate your own business, by making use of our facilities and activities on the floor. You will manage your client base and offer personal training programmes to our members.

Job description
Key Responsibilities of the Job:

Designing safe and effective exercise programs for your client base
Providing high levels of customer service to personal training clients and all Virgin Active members
Building a sustainable personal training client base by continually adding new clients and retaining existing clients
Completing and maintaining accurate personal training client records stored in the designated club areas
Maintaining appropriate professional boundaries
Respond and act in the case of club emergencies
Participate in all club related activities as required
Helping create a fun atmosphere within the fitness areas
Follow all Personal Training guidelines and standards as set by Virgin Active
Ensure that all certificate is valid and up to date according to industry standards

Minimum Requirements:

Matric qualification
A recognized Personal Training qualification
1- 2 years’ experience within personal training
A current First Aid, CPR and AED certification
An outgoing and friendly personality coupled with good communication skills
Self-motivated to achieve set income targets
Self-disciplined to build and maintain a client base

PLEASE APPLY HERE

SWIM INSTRUCTOR
Listing reference: vaclb_001278
Listing status: Online
Apply by: 15 October 2023

Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Umhlanga
Contract: Permanent
Remuneration: Market Related
EE position: No

Introduction
Your Purpose... • To inspire people to live an active life. • To live and role-model our Values of Always learning, always improving; Inspiring People; Have fun; and Do the right thing; and to bring to life our People Promise of We are one team and want our people to always feel they can be themselves. We work hard and we dream big. • To be responsible for teaching scheduled swim lessons for children. • To be responsible for ensuring that all poolside activities are promoted and run effectively. • To provide a supportive customer experience role, providing personal attention and care to all customers. • Create and develop creative and innovative classes following the Virgin Active and STA swim criteria that also supports the Virgin Active brand. • To ensure all juniors as assessed regular, retained, and moved through our programme. • Always be punctual, reliable and adhere to the high standards of organisation required by the company. • Attend training courses which will enable you to carry out your role successfully and to assist with your future career progression. • To ensure a safe environment is kept at all times for the juniors and that you immediately report anything you see to the Swim Manager or the MOD as soon as possible.

Job description
Your Duties and Responsibilities...

Keep abreast of information on all club facilities, programmes, social events, customer suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
To be responsible for ensuring any concerns you have regarding Safeguarding Children & Vulnerable adults are reported to your Swim Manager.
To be involved with the Swim Manager to drive occupancy in the department through a world class timetable offering.
To assist the Swim Manager to drive the department to achieve set targets, meet objectives and be commercially successful.
Working with the Swim Manager to drive retention and Net Growth.
Have knowledge of and Promote the Family activities products within the club.
Be proactive, use your initiative and take ownership of situations.
Maintain a positive, productive working relationship with all other colleagues. Help to create an environment where all colleagues enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole.
Oversee the smooth running of classes taking place in the pool area, ensuring the classes you teach consistently meet the Virgin Active world class standards.
Ensure that all scheduled classes take place and never cancelled, unless in extenuating circumstances.
Monitor class attendance by completing class registers accurately.
Ensure good relations with all class participants.
Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
Listen and respond positively to any member concerns and pass on any necessary information and observations to the Swim Manager who will give feedback within 48 hours of receipt.
Ensure that the pool area is safe at all times (for example considering temperature, equipment, obstacles, number of participants etc.) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
Have a thorough understanding of the Virgin Active brand standards and be able to interpret and deliver them on a daily basis, ensuring the pool areas and equipment are maintained and presented as laid out in the brand standards.
Be aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.
Be aware of the importance of member retention and understand your role in influencing members who are considering leaving the club to stay.
Be aware of the importance of member satisfaction on club performance, proactively monitor all sources of member feedback and seek to identify opportunities to improve member engagement and satisfaction wherever possible.

Minimum requirements
Our Minimum Requirements...

We can’t live without…

A passion and awareness for Swimming and legal requirements.
Swim South Africa/STA Full Swim Instructor qualification (or recognised equivalent).
Has great passion and pride in their own work.
Ability to work from instruction effectively and safely with minimal supervision.
A flexible attitude to working patterns.
Demonstration of the Virgin Active Values.
Drive, passion, and commitment to work within a fast-paced business.
Strong interpersonal abilities and someone who is approachable to members and other employees at all times - it is vital that employees in this role have a genuine interest in wanting to resolve members’ queries and deliver an experience above and beyond our customers’ expectations.
Excellent Communication Skills.
A flexible attitude to working patterns with ability to work evenings, weekends and public holidays as required.
Clear Police Clearance Check (prior to commencing).

PLEASE APPLY HERE

SWIM INSTRUCTOR - INDEPENDENT CONTRACTOR CLAREMONT
Listing reference: vaclb_001248
Listing status: Online
Apply by: 15 October 2023

Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Claremont
Contract: Freelance
Remuneration: Market Related
EE position: No

Introduction
Your Purpose... • To inspire people to live an active life. • To live and role-model our Values of Always learning, always improving; Inspiring People; Have fun; and Do the right thing; and to bring to life our People Promise of We are one team and want our people to always feel they can be themselves. We work hard and we dream big. • To be responsible for teaching scheduled swim lessons for children. • To be responsible for ensuring that all poolside activities are promoted and run effectively. • To provide a supportive customer experience role, providing personal attention and care to all customers. • Create and develop creative and innovative classes following the Virgin Active and STA swim criteria that also supports the Virgin Active brand. • To ensure all juniors as assessed regular, retained, and moved through our programme. • Always be punctual, reliable and adhere to the high standards of organisation required by the company. • Attend training courses which will enable you to carry out your role successfully and to assist with your future career progression. • To ensure a safe environment is kept at all times for the juniors and that you immediately report anything you see to the Swim Manager or the MOD as soon as possible.

Job description
Your Duties and Responsibilities...

Keep abreast of information on all club facilities, programmes, social events, customer suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
To be responsible for ensuring any concerns you have regarding Safeguarding Children & Vulnerable adults are reported to your Swim Manager.
To be involved with the Swim Manager to drive occupancy in the department through a world class timetable offering.
To assist the Swim Manager to drive the department to achieve set targets, meet objectives and be commercially successful.
Working with the Swim Manager to drive retention and Net Growth.
Have knowledge of and Promote the Family activities products within the club.
Be proactive, use your initiative and take ownership of situations.
Maintain a positive, productive working relationship with all other colleagues. Help to create an environment where all colleagues enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole.
Oversee the smooth running of classes taking place in the pool area, ensuring the classes you teach consistently meet the Virgin Active world class standards.
Ensure that all scheduled classes take place and never cancelled, unless in extenuating circumstances.
Monitor class attendance by completing class registers accurately.
Ensure good relations with all class participants.
Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
Listen and respond positively to any member concerns and pass on any necessary information and observations to the Swim Manager who will give feedback within 48 hours of receipt.
Ensure that the pool area is safe at all times (for example considering temperature, equipment, obstacles, number of participants etc.) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
Have a thorough understanding of the Virgin Active brand standards and be able to interpret and deliver them on a daily basis, ensuring the pool areas and equipment are maintained and presented as laid out in the brand standards.
Be aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.
Be aware of the importance of member retention and understand your role in influencing members who are considering leaving the club to stay.
Be aware of the importance of member satisfaction on club performance, proactively monitor all sources of member feedback and seek to identify opportunities to improve member engagement and satisfaction wherever possible.

Minimum requirements
Our Minimum Requirements...

We can’t live without…

A passion and awareness for Swimming and legal requirements.
Swim South Africa/STA Full Swim Instructor qualification (or recognised equivalent).
Has great passion and pride in their own work.
Ability to work from instruction effectively and safely with minimal supervision.
A flexible attitude to working patterns.
Demonstration of the Virgin Active Values.
Drive, passion, and commitment to work within a fast-paced business.
Strong interpersonal abilities and someone who is approachable to members and other employees at all times - it is vital that employees in this role have a genuine interest in wanting to resolve members’ queries and deliver an experience above and beyond our customers’ expectations.
Excellent Communication Skills.
A flexible attitude to working patterns with ability to work evenings, weekends and public holidays as required.
Clear Police Clearance Check (prior to commencing).

PLEASE APPLY HERE

MAINTENANCE TECHNICIAN - COPY
Listing reference: vaclb_001288
Listing status: Online
Apply by: 10 October 2023

Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Eastern Cape
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Your Purpose... To Inspire people to live active lives. As the maintenance technician, you will be responsible for the operation and maintenance of the club and its surrounds as well as maintaining the club equipment

Job description
Your Duties and Responsibilities...

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Operate, and maintain all repairs for plant and equipment within the club and surrounding grounds Operate and maintain the swimming pool in a clean and hygienic way which meets our health and safety requirements
Ensure that the daily log book is kept for all club tasks which require completion
Managing action plans/projects to the required standard
You will be required to prioritize maintenance activities according to the clubs needs
Managing maintenance plans & suppliers within the specified budgets

Minimum requirements
Our Minimum Requirements...

We can't live without...

Matric essential
Basic electrical knowledge, plumbing experience, carpentry experience, masonry experience, water chemistry for pools.
Basic financial or administration knowledge
Knowledge of Occupational Health and Safety Act
Computer literacy
Good understanding of guarantees and warrantees
Good understanding of contractual agreements
Must be able to work flexible hours which would include weekends and public holidays
Proven track record of handling maintenance tasks related to our equipment and premises.

PLEASE APPLY HERE

EXERCISE EXPERIENCE MANAGER
Listing reference: vaclb_001297
Listing status: Online
Apply by: 8 October 2023

Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Pietermaritzburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Cascades Virgin Active - Your Purpose... To Inspire people to live active lives. Virgin Active is looking for an Exercise Experience Manager to make exercise irresistible for our members, using all Exercise-related programmes as a tool to ensure, consistent value-add and top-class member experiences, resulting in repeat member visits and retention.

Job description
Your Duties and Responsibilities...

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Provide a welcoming environment to all new members via a comprehensive induction to the club facility, as well as consistently irresistible exercise experiences. Promoting and supporting this via the 30-day Kickstart ancillary strategy
Attract, recruit and retain a team of ‘Rockstar’ Fitness Instructors & Group Exercise Instructors in line with the club FTE & budget
Complete detailed company induction with Fitness, Group Exercise Instructors & independent contractors
Provide the Club Exercise Team with the opportunity to maximize their personal and professional development through regular training, coaching and feedback
Develop optimum staffing schedules to ensure adequate floor coverage
Actively promote all relevant ancillary offerings to both new and existing members, prioritizing an irresistible member experience
Implement and effectively deliver on all exercise-related strategies in the club
Invest in your own self-development through formal training, continued education and on-the-job learning opportunities
Maximize the member experience and engagement through the delivery of small group exercise classes and member events
Expand and optimize the group exercise offering and timetable in your club
Ensure daily capturing of attendance, analyzing class performance and report on success in your club (or identify gaps and action plans to speedily address any under-performance to speedily attain required standards)
Ensure that all group exercise locations are in excellent condition regarding sound systems and all other equipment
Drive continued education (CEC’s) with all staff, independent contractors and the Group Exercise Instructor base of your club and ensure 100% CEC requirement is met
Maximize member engagement through Group Exercise in the facility with Red Hot events, such as, FITFEST & DJ evenings, etc.
Increase Mobile app engagement and GEX bookings in your club
Build an excellent Group Exercise instructor community in your club
Utilize the GEX & PT Mentors to assess and continually support the improvement and development of the current group exercise instructor and Personal training base in line with Virgin Active brand standards
Continuously seek out opportunities to increase and improve on Group Exercise offerings regarding club space
Ensure effective, on brand in-club marketing of all exercise aspects
Introduce, drive and optimize a GEX invitation system in your club
Make use of company approved marketing and campaign tools to promote Personal Training and Group Exercise to your members
Ensure a safe floor environment via the implementation, and adherence to all standardized and relevant Health and Safety requirements, Ops Standards and Brilliant Basics

Minimum requirements
Our Minimum Requirements...

We can’t live without…

Matric qualification
A recognized Fitness Qualification
A recognized Group Exercise Qualification
A minimum of 2 years’ experience within the Fitness.
A minimum of 1 years’ experience in managing people / teams
Exceptional people leadership skills
High energy levels
A strong team player
Excellent interpersonal skills with the ability to build strong relationships
Experience in teaching a variety of Group Exercise classes

We’d love you to have…

Experience in teaching small group classes
The ability to coach and mentor people
Excellent facilitation and presentation skills
Event organizing and coordinating skills
Marketing & social media skills

We’d like you to have…

Health Club experience
Influencing skills

PLEASE APPLY HERE

FITNESS MANAGER - 45 HR CONSTANTIA VIRGIN ACTIVE
Listing reference: vaclb_001296
Listing status: Online
Apply by: 8 October 2023

Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Constantia
Contract: Permanent
Remuneration: Market Related
EE position: No

Introduction
To Inspire people to live active lives. As the Fitness Manager you will be responsible to oversee and manage the fitness area of the club, you will be professional and being member-centric must come naturally to you.

Job description

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Manage the member induction programme within the club
Manage and ensure exceptional member service is maintained at all times
Managing and monitoring the group exercise program and group exercise staff through the group training manager
Manage all fitness related programmes and promotions
Maintaining all training equipment and presentation of all fitness staff in accordance with our brand stand
Manage the people element of the fitness department
Manage department expenses, revenue and administration
Assist with sales growth and retention in accordance with the company goals
Actively assist and promote the ancillary products and services available to members
Ensure a safe fitness environment exists for all staff and members.
Creating an environment of fun, humour and play in all fitness departments
As the brand ambassador you will be comfortable communicating with our members and people

Minimum requirements

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Manage the member induction programme within the club
Manage and ensure exceptional member service is maintained at all times
Managing and monitoring the group exercise program and group exercise staff through the group training manager
Manage all fitness related programmes and promotions
Maintaining all training equipment and presentation of all fitness staff in accordance with our brand stand
Manage the people element of the fitness department
Manage department expenses, revenue and administration
Assist with sales growth and retention in accordance with the company goals
Actively assist and promote the ancillary products and services available to members
Ensure a safe fitness environment exists for all staff and members.
Creating an environment of fun, humour and play in all fitness departments
As the brand ambassador you will be comfortable communicating with our members and people

PLEASE APPLY HERE

SERVICE AMBASSADOR - 45HR N1 CITY VIRGIN ACTIVE
Listing reference: vaclb_001276
Listing status: Online
Apply by: 7 October 2023

Position summary
Industry: Health & Fitness
Job category: Health, Fitness, Medical and Optometry
Location: Western Cape
Contract: Permanent
Remuneration: Market Related
EE position: No

Introduction
Your Purpose... To Inspire people to live active lives. As a service ambassador, you will deliver an exceptional in-club member experience aligned to our business values. Our members and non-members will be at the receiving end of this exceptional member experience possible through your daily interactions and engagement and that all duties and responsibilities are carried out effectively and according to our world-class standard.

Job description
Your Duties and Responsibilities...

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Communicating and providing information to staff, members and prospective members
Controlling access into the facility
Manage operational and administrational requirements
Engaging with members by delivering excellent customer service experiences, driving digital engagement and inspire member loyalty
Supporting the member floor experience through promoting safe exercise, and maintaining cleanliness of the exercise floor
Control all cash through the reception area and ensure that compliance is maintained

Minimum requirements
Our Minimum Requirements...

We can't live without...

Grade 12 Senior Certificate and/or NQF Level 4 or higher equivalent preferably in the fitness environment
Previous frontline experience in a customer service industry
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards, and safety protocol
Excellent Customer Service Experience

PLEASE APPLY HERE

PERSONAL TRAINER - INDEPENDENT CONTRACTOR AT BRACKENFELL RED
Listing reference: vaclb_001286
Listing status: Online
Apply by: 6 October 2023

Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Western Cape
Contract: Franchise
Remuneration: Market Related
EE position: No

Introduction
Your Purpose... As a personal trainer for Virgin Active, you will have the opportunity to operate your own business, by making use of our facilities and activities on the floor. You will manage your client base and offer personal training programmes to our members.

Job description
Key Responsibilities of the Job:

Designing safe and effective exercise programs for your client base
Providing high levels of customer service to personal training clients and all Virgin Active members
Building a sustainable personal training client base by continually adding new clients and retaining existing clients
Completing and maintaining accurate personal training client records stored in the designated club areas
Maintaining appropriate professional boundaries
Respond and act in the case of club emergencies
Participate in all club related activities as required
Helping create a fun atmosphere within the fitness areas
Follow all Personal Training guidelines and standards as set by Virgin Active
Ensure that all certificate is valid and up to date according to industry standards

Minimum Requirements:

Matric qualification
A recognized Personal Training qualification
1- 2 years’ experience within personal training
A current First Aid, CPR and AED certification
An outgoing and friendly personality coupled with good communication skills
Self-motivated to achieve set income targets
Self-disciplined to build and maintain a client base

PLEASE APPLY HERE

SWIM MANAGER
Listing reference: vaclb_001294
Listing status: Online
Apply by: 6 October 2023
Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Gauteng
Contract: Permanent
Remuneration: Market Related
EE position: Yes

Introduction
Your Purpose... To Inspire people to live active lives. To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.

Job description
Your Duties and Responsibilities...

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Daily management of a comprehensive swim programme which includes group and individual swim lesson outlines for both adults and children.
Continual development of the Swim programme, additional programming requirements (including holiday activities).
Conduct regular marketing and promotion activities of the swim offering to members.
Management of the administrative duties such as revenue and budget management including regular reporting as and when required
Direct people management responsibilities for the swim instructors.

People Management

Responsible for all recruitment processes for your team, and ensure they are recruited against the VASA values and requirements
Ensure staff comply with the legislated training requirements and remain up to date with the compulsory training requirements and take advantage of the other training if they wish to.
Ensure all Swim employees adhere to emergency procedures and are fully aware of health and safety responsibilities.
Provide day to day management and leadership to the team, encouraging the highest standards of member service, safety and brand standards.
Carry out regular 1:1 meetings and fully documented bi-annual Performance Promise conversations with each team member.
Contribute to weekly Head of Department meetings and ensure that the swim team receive the appropriate communication to perform their job to the best of their ability.
Ensure that all Swim employees comply with the Virgin Active brand standards, and that employees are well presented in accordance with the uniform policy at all times.
Make sure all current staff are water-safe and provide swim lessons to staff members in need.

Member Management

Develop and implement a monthly programme timetable of creative and innovative lessons that support the Virgin Active brand and ensure sign off from National Swim Manager before publishing the timetable.
Ensure that all scheduled lessons take place. Scheduled lessons at Virgin Active are never cancelled.
Ensure that all lessons meet Virgin Active standards. Ensure that all lessons on the timetable are taught at the advertised level and format by regularly observing instructors and lessons delivered.
Proactively monitor attendance to ensure lessons are well attended and use that information to adjust programmes to suit member needs for each lesson type and timeslot.
Take responsibility for soliciting, listening to and responding to member and instructor concerns and feedback in relation to the scheduling of lessons, the instruction given, and the environment provided.
Ensure all complaints are followed up within 24 hours and that the Club General Manager and National Swim Manager are kept fully up to date via a weekly report and more frequent updates if needed on serious issues.
Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
Keep abreast of information on all club facilities, programmes, social events, member suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
Be actively involved in NPS and proactively seek to drive the club’s score wherever possible.
Ensure the Swim team are aware of the importance of member retention and understand their role in influencing members who are considering leaving the club, to stay.
Ensure that pool areas are always safe (for example considering temperature, equipment, obstacles, number of participants etc) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
Ensure that all equipment and supplies are always in safe working order and that an adequate quantity is available.

Swim Department

Manage and develop the department to ensure it achieves its maximum potential and that all targets are achieved and where possible exceeded.
Manage the Swim budget, ensuring all financial targets are achieved, as agreed with the National Swim Manager and Club General Manager.
Manage departmental FTE and costs in line with budget and produce effective rotas to optimise the resource available.
Ensure the correct salaries and wages are paid to product department employees, ensuring that the correct in-house rates are used for payment of all lessons taught.
Ensure all the Swim team are aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.

Ongoing Training and Job Requirements

Must complete compulsory annual training as is required by Virgin Active
Must complete the annual refresher in First Aid / AED.
Must always have a clear criminal record (annual police clearance checks will be conducted)

Minimum requirements
Our Minimum Requirements...

We can’t live without…

Matric Qualification
A Recognised Swim Qualification. (Swim SA or equivalent)
First aid level 1 and AED Qualification
Police Clearance Certificate
Must have completed a Pro-active HOD training programme
Must have 1-2 years’ experience within a similar HOD (managing a swim programme of a similar nature)/ management role
Must have around 2-3 years’ experience as a swim instructor or coach
Must have worked in an environment which provides exceptional customer experiences
Must have previous administration experience, and be comfortable with Microsoft office
Must be highly numerate with sound financial acumen

We’d love you to have…

Analytical skills, the ability to pick up trends or concerns when reviewing data and or reports.
Must be comfortable to manage complex customer concerns
Problem solving skills are essential
Previous experience as a Duty or Service Manager.
Knowledge of new developments in learn to swim teaching and safety.
Ability to work within the prescribed KPI’s and achieve and exceed sales targets.
Ability to manage budgets and achieve associated performance targets.
Customer Relationship Management experience

We’d like you to have…

Exceptional people management skills with the ability to motivate and ensure high levels of staff engagement
Basic knowledge of childcare

PLEASE APPLY HERE

Designing safe and effective exercise programs for your client base
Providing high levels of customer service to personal training clients and all Virgin Active members
Building a sustainable personal training client base by continually adding new clients and retaining existing clients
Completing and maintaining accurate personal training client records stored in the designated club areas
Maintaining appropriate professional boundaries
Respond and act in the case of club emergencies
Participate in all club related activities as required
Helping create a fun atmosphere within the fitness areas
Follow all Personal Training guidelines and standards as set by Virgin Active
Ensure that all certificate is valid and up to date according to industry standards

Minimum Requirements:

Matric qualification
A recognized Personal Training qualification
1- 2 years’ experience within personal training
A current First Aid, CPR and AED certification
An outgoing and friendly personality coupled with good communication skills
Self-motivated to achieve set income targets
Self-disciplined to build and maintain a client base

PLEASE APPLY HERE

SERVICE AMBASSADOR
Listing reference: vaclb_001295
Listing status: Online
Apply by: 6 October 2023

Position summary
Industry: Health & Fitness
Job category: Health, Fitness, Medical and Optometry
Location: Umhlanga
Contract: Permanent
Remuneration: Market Related
EE position: No

Introduction
Your Purpose... To Inspire people to live active lives. As a service ambassador, you will deliver an exceptional in-club member experience aligned to our business values. Our members and non-members will be at the receiving end of this exceptional member experience possible through your daily interactions and engagement and that all duties and responsibilities are carried out effectively and according to our world-class standard.

Job description
Your Duties and Responsibilities...

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Communicating and providing information to staff, members and prospective members
Controlling access into the facility
Manage operational and administrational requirements
Engaging with members by delivering excellent customer service experiences, driving digital engagement and inspire member loyalty
Supporting the member floor experience through promoting safe exercise, and maintaining cleanliness of the exercise floor
Control all cash through the reception area and ensure that compliance is maintained

Minimum requirements
Our Minimum Requirements...

We can't live without...

Grade 12 Senior Certificate and/or NQF Level 4 or higher equivalent preferably in the fitness environment
Previous frontline experience in a customer service industry
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards, and safety protocol
Excellent Customer Service Experience

PLEASE APPLY HERE

SWIM MANAGER - SUNNINGHILL
Listing reference: vaclb_001284
Listing status: Online
Apply by: 5 October 2023

Position summary
Industry: Health & Fitness
Job category: Sports and Fitness
Location: Sunninghill
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Your Purpose... To Inspire people to live active lives. To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.

Job description
Your Duties and Responsibilities...

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Daily management of a comprehensive swim programme which includes group and individual swim lesson outlines for both adults and children.
Continual development of the Swim programme, additional programming requirements (including holiday activities).
Conduct regular marketing and promotion activities of the swim offering to members.
Management of the administrative duties such as revenue and budget management including regular reporting as and when required
Direct people management responsibilities for the swim instructors.

People Management

Responsible for all recruitment processes for your team, and ensure they are recruited against the VASA values and requirements
Ensure staff comply with the legislated training requirements and remain up to date with the compulsory training requirements and take advantage of the other training if they wish to.
Ensure all Swim employees adhere to emergency procedures and are fully aware of health and safety responsibilities.
Provide day to day management and leadership to the team, encouraging the highest standards of member service, safety and brand standards.
Carry out regular 1:1 meetings and fully documented bi-annual Performance Promise conversations with each team member.
Contribute to weekly Head of Department meetings and ensure that the swim team receive the appropriate communication to perform their job to the best of their ability.
Ensure that all Swim employees comply with the Virgin Active brand standards, and that employees are well presented in accordance with the uniform policy at all times.
Make sure all current staff are water-safe and provide swim lessons to staff members in need.

Member Management

Develop and implement a monthly programme timetable of creative and innovative lessons that support the Virgin Active brand and ensure sign off from National Swim Manager before publishing the timetable.
Ensure that all scheduled lessons take place. Scheduled lessons at Virgin Active are never cancelled.
Ensure that all lessons meet Virgin Active standards. Ensure that all lessons on the timetable are taught at the advertised level and format by regularly observing instructors and lessons delivered.
Proactively monitor attendance to ensure lessons are well attended and use that information to adjust programmes to suit member needs for each lesson type and timeslot.
Take responsibility for soliciting, listening to and responding to member and instructor concerns and feedback in relation to the scheduling of lessons, the instruction given, and the environment provided.
Ensure all complaints are followed up within 24 hours and that the Club General Manager and National Swim Manager are kept fully up to date via a weekly report and more frequent updates if needed on serious issues.
Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
Keep abreast of information on all club facilities, programmes, social events, member suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
Be actively involved in NPS and proactively seek to drive the club’s score wherever possible.
Ensure the Swim team are aware of the importance of member retention and understand their role in influencing members who are considering leaving the club, to stay.
Ensure that pool areas are always safe (for example considering temperature, equipment, obstacles, number of participants etc) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
Ensure that all equipment and supplies are always in safe working order and that an adequate quantity is available.

Swim Department

Manage and develop the department to ensure it achieves its maximum potential and that all targets are achieved and where possible exceeded.
Manage the Swim budget, ensuring all financial targets are achieved, as agreed with the National Swim Manager and Club General Manager.
Manage departmental FTE and costs in line with budget and produce effective rotas to optimise the resource available.
Ensure the correct salaries and wages are paid to product department employees, ensuring that the correct in-house rates are used for payment of all lessons taught.
Ensure all the Swim team are aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.

Ongoing Training and Job Requirements

Must complete compulsory annual training as is required by Virgin Active
Must complete the annual refresher in First Aid / AED.
Must always have a clear criminal record (annual police clearance checks will be conducted)

Minimum requirements
Our Minimum Requirements...

We can’t live without…

Matric Qualification
A Recognised Swim Qualification. (Swim SA or equivalent)
First aid level 1 and AED Qualification
Police Clearance Certificate
Must have completed a Pro-active HOD training programme
Must have 1-2 years’ experience within a similar HOD (managing a swim programme of a similar nature)/ management role
Must have around 2-3 years’ experience as a swim instructor or coach
Must have worked in an environment which provides exceptional customer experiences
Must have previous administration experience, and be comfortable with Microsoft office
Must be highly numerate with sound financial acumen

We’d love you to have…

Analytical skills, the ability to pick up trends or concerns when reviewing data and or reports.
Must be comfortable to manage complex customer concerns
Problem solving skills are essential
Previous experience as a Duty or Service Manager.
Knowledge of new developments in learn to swim teaching and safety.
Ability to work within the prescribed KPI’s and achieve and exceed sales targets.
Ability to manage budgets and achieve associated performance targets.
Customer Relationship Management experience

We’d like you to have…

Exceptional people management skills with the ability to motivate and ensure high levels of staff engagement
Basic knowledge of childcare

PLEASE APPLY HERE

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