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UNIVERSITY OF WESTERN CAPE (UWC)
 


COORDINATOR: ACADEMIC SUPPORT
Post Number 8021271 / S992
Faculty/Department University of the Western Cape -> Deputy Vice-Chancellor: Student Development & Support -> Centre for Student Support Services (CSSS)
Type of Position Permanent - Full Time
Length of Contract Period
Location Main Campus - Bellville, WC ZA (Primary)
Closing Date 18/7/2025

Role Clarification & Key Performance Areas
Student Development and Support (SDS) plays a leading role in creating a holistic, facilitative co-curricular environment and excellent opportunities for students to develop their full potential as responsible and responsive citizens. The Centre for Student Support Services (CSSS) provides broad student-centred development support interventions to registered students. Its professional services, multi-faceted programs, training opportunities and resources are aimed at co-creating possibilities through a dynamic, supportive environment which enhances the student experience, learning, growth and success. 
 
The incumbent will be expected to:
  • Coordinate and deliver all administrative and operational requirements of the Office for Academic Support programmes
  • Develop and create innovative learning support resources for departmental offerings and initiatives
  • Coordinate and maintain digital platforms for learning programmes
  • Coordinate and provide programme awareness, recruitment and selection efforts, as well as training and facilitation in line with departmental goals
  • Coordinate and oversee monitoring and evaluation of relevant projects and programmes
  • Provide regular, ongoing progress reports, as well as written operational and evaluation reports
  • Collaborate with relevant internal and external stakeholders to enhance academic skills enablers initiatives for students
  • Engage actively in relevant research
  • Provide academic coaching sessions to students in the form of one-on-one sessions
  • Support the Manager and Director with broader operational and strategic matters where required
  • Must be prepared to work over weekends where required

Minimum Requirements
  • Postgraduate qualification in Education, Social Science or a relevant qualification at NQF Level 8
  • With 3 to 5 years relevant work experience in facilitation and coaching in Higher Education 
 
Core Experience:
  • An understanding of relevant theories pertaining to student academic outcomes
  • Demonstrated experience in the development and design of learning programmes
  • Demonstrated experience in the use of data to inform the design of  learning programmes/enablers
  • Demonstrated experience in Group Facilitation
 
Advantageous 
  • Experience within student academic and learning skills
  • Familiarity with working in an academic environment within the context of Higher Education
  • Experience interpreting data analytics 
  • Practical knowledge of Coaching Modalities and Neurological Learning Theories  
 
Competencies:
  • Good interpersonal skills
  • Good presentation and communication skills
  • Strong administrative, planning and organizational skills
  • Report writing
  • Strong leadership ability
  • Computer literacy
  • Ability to take initiative and to work independently
  • Ability to collect, process and interpret evaluation data
  • Ability to work in a team
 
In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.
 
DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University’s commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.

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​PLACEMENT OFFICER
Post Number SA82
Faculty/Department University of the Western Cape -> Deputy Vice-Chancellor: Student Development & Support -> Residential Services
Type of Position Permanent - Full Time
Length of Contract Period
Location Main Campus - Bellville, WC ZA (Primary)
Closing Date 10/7/2025

Role Clarification & Key Performance Areas
The Division for Student Development and Support (SDS) plays a leading role in creating a holistically focused, enabling environment that provides excellent opportunities for students to develop their full potential as active scholars and responsive citizens in South Africa. We are committed to delivering exceptional support services that enhance the overall university experience and contribute to student success.
We invite applications from dynamic and vibrant individuals for the position of Placement Officer within our Residential Services Department. This is an exciting opportunity for a client-service oriented professional with student housing experience in a tertiary education environment, who demonstrates a commitment to continuous self-improvement and development.
The successful candidate will be passionate about supporting our organizational strategies regarding student co-curricular development and well-being, while playing a pivotal role in the efficient operation of our student accommodation services.
 
Primary Functions:
  • Execute comprehensive application, admission, and billing administration for students entering residence on a cyclical basis
  • Provide dedicated support and assistance to the Placement Coordinator in all operational matters
Accommodation Management:
  • Monitor accommodation spaces, vacancy tracking, and waiting list management
  • Coordinate room allocations, transfers, and optimize residence capacity utilization
  • Manage seasonal accommodation cycles and peak
Administrative Excellence:
  • Coordinate all administrative functions related to student withdrawals, cancellations, and replacement offers
  • Ensure comprehensive communication protocols and systematic follow-up procedures
  • Maintain accurate and up-to-date records across all operational areas
  • Provide detailed reports and monitor feedback received from students and stakeholders
Financial Administration:
  • Resolve audit queries related to housing and billing with precision and timeliness
  • Ensure accurate reconciliation of student accounts and general ledger entries
  • Monitor and adjust income forecasts on a monthly basis
  • Maintain current updates on residence management software systems
Student Advisory Services:
  • Effectively and professionally advise students and stakeholders on all processes related to: 
    • Residence admissions procedures
    • Application cycles and deadlines
    • Student housing processes and policies
    • Accommodation options and requirements
 
Minimum Requirements

Minimum Criteria  (Qualifications and Experience)
•    A Degree or Advanced Diploma (NQF Level 7)
•    3 to 5 years of relevant experience
•    Minimum 2 years' experience specifically in Student Housing Placement Administration
 
Advantageous: 
  • Administration experience within an accounting environment
  • Experience with student information management systems
  • Knowledge of tertiary education residential services
 
Competencies: 
  • Client Service Orientation
  • Attention to Detail
  • Pressure Management
  • Communication Skills
  • Collaboration
  • Professional Attributes:
  • Agility
  • Administrative Excellence
  • Initiative
 
In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.
 
DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University’s commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.
 
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