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NETWORK OPERATOR X2
Listing reference: track_001157
Listing status: Online
Apply by: 26 January 2024
 
Position summary
Industry: IT & Internet
Job category: Network Operations and Maintenance
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
 
Introduction
Tracker requires the services of a Network Operator in our Technology Department. The successful candidate will be expected to monitor critical IT Systems and to ensure that systems are always operational and provide 1st line user support to users. Should you be interested in this challenge and meet the job requirements, please forward your application before the closing date.
 
Job description
SLA Management
  • Adherence to SLA for internal/external customers
  • Ensure compliance of calls logged against the call logging process
  • Reporting and escalation of incidents as per agreed procedures and processes
 
Network Operations
 
Monitoring
·      Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
·      Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
·      Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire
·      Daily physical checks of all the equipment in the server room
·      Maintenance on monitoring system
 
Incident Reporting
·      Escalate incidents to the necessary resources for resolution
·      Consistent feedback and follow-ups on outstanding incidents logged till resolution
·      Interact with Infrastructure (2nd line support) on system\network outages
·      Interact with Facilities on aircon condenser and electricity outages
·      3rd party vendor fault logging
 
Communications
·      Communicate outages to affected staff as necessary
·      Communicate Maintenance on various systems to business/system owners and exco members
 
End-User-Support
·      1st line End User support after hours and weekends
·      1st line Infrastructure support on components, servers and services
 
Department Standards
  • Ensure compliance with workstation standard
  • Ensure compliance with network standards
  • Support Knowledge repository
  • Ensure adherence to the call logging process
  • Ensure adherence to all processes and procedures
 
Minimum requirements
  • Matric
  • Relevant IT qualification (Required)
  • 3 Years’ Experience in IT and customer service desk related work environment
  • ITIL V4 Foundation (required)
  • Incident Management certified (Required)
  • A (Advantage)
  • N (Requited
  • Must have own car
  • Shift environment
  • Analytical Thinking
  • Time Perspective
  • Initiative
  • Decisiveness
  • Planning, Organizing & Control
  • Teamwork
 
PLEASE APPLY HERE
 
 
 
 
 
 
 
 
 
 
INSTALLATION QUALITY SUPERVISOR
Listing reference: track_001135
Listing status: Online
Apply by: 26 January 2024
 
Position summary
Industry: IT & Internet
Job category: Supervising
Location: Randburg
Contract: Permanent
Remuneration: MARKET RELATED
EE position: Yes
 
Introduction
TRACKER requires the services of a Installation Quality Supervisor for the Johannesburg region. The successful candidate will be responsible for all related administration duties at the Head office.
 
Job description
RESPONSIBILITIES
 
Innovation
  • Consistently come up with ideas on how to improve on your Key Performance Areas.
  • New ideas/enhancement of current installation processes for high risk vehicles.
  • New ideas/enhancement of current quality and Training related processes.
  • New ideas/enhancement of current Training and Quality efficiencies.
  • New ideas/enhancements of the Assessment and Coaching processes
 
Quality
  • Responsible for drawing reports on Recovery rates, TNU locations and High Risk vehicles for Installation investigations
  • Responsible for analysing Recovery Rates, TNU Locations and assessment reports and providing possible Installation risks measures to Installation Managers and OPS managers
  • Analyse the assessment results and provide guidance to the managers and QA/QC
  • Through communication, constantly drive the Installation Teams to keep a high Installation Standard
  • Through communication, constantly drive the Quality Teams to maintain a high Installation Standard through the assessment process
 
Recovery Rate
  • Conduct regular assessments as per the quality process.
  • Maintain an acceptable Gauteng recovery rate and assist Quality Supervisor, Quality Manager and Training Manager with reports.
  • Investigation and action taken on Unit only.
  • Action taken on non-compliance of installation processes.
  • Analyse and report on installation shortfalls.
  • Coaching and mentoring the installation techs
 
Leadership and Management of Tracker assets
  • Supervise with intentions to save costs and still maintain a healthy staff morale.
  • Assist Management with budget reviews.
  • Feedback on all the overspending and savings.
  • Action taken on wastage and overspending.
  • Ensure that all company assets are maintained to the company’s standards.
  • Supervise with authenticity and integrity.
  • Empowering staff, coupled with appropriate accountability expectations and performance management initiatives.
  • Self-discipline, self-motivation, dealing effectively with stress, persistence and tenacity.
  • Process sales contracts/information
  • Contracting, Loading of contracts and Voice Logging
  • Maintain region records, statistics reports and targets
  • Arranging and following up on scheduling of fitments
  • Follow up leads/queries – Product info, account queries
  • Data capturing
  • General Office Administration
  • Typing and processing of documentation/information.
  • Providing insurance certificates
  • Receive and administer incoming calls
  • Provide service to both existing and prospective clients
  • Providing Quotes to clients
  • Assist and attend to walk-in clients and phone-in clients
  • Provide service within the region as well as other departments/regions/staff within Tracker
  • Filing of documents
  • Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
  • Reception and telephone duties
  • Ensuring both the company and the customers’ best interest is kept at heart
 
Minimum requirements
Experience
  • A minimum of five year’s Operations Supervisory experience.
  • A minimum of 5 years in the Technical Tracking environment.
  • Motor industry experience.
  • Customer service experience.
  • Quality technician experience.
  • Tracker background/experience would be advantageous
 
Skill and knowledge
  • Matric, Computer literate, Advanced Excel, MS Word, Power Point and Outlook.
  • Supervisor certificates /qualifications.
  • Any technical qualification would be advantageous Previous experience in the vehicle tracking industry would be advantageous
 
PLEASE APPLY HERE
 
 
 
 
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RADIO FREQUENCY NETWORK ENGINEER (GQEBERHA - PORT ELIZABETH)
Listing reference: track_001155
Listing status: Online
Apply by: 24 January 2024
 
Position summary
Industry: IT & Internet
Job category: Others: IT and Telecommunication
Location: Gqeberha (Port Elizabeth)
Contract: Permanent
Remuneration: Market Related
EE position: Yes
 
Introduction
Tracker requires the services of a Radio Frequency Network Engineer in our Product Performance Department. We require a diligent and driven individual, who can be a part of a high performing team.
 
Job description
KEY DUTIES AND RESPONSIBILITES:
·       Monitor the existing radio frequency network and ensure maximum availability, with minimum downtime.
·       Maintain, repair and upgrade the existing radio frequency network, of high sites and repeater sites.
·       In consultation with the Network Planning Personnel, identify areas where RF coverage is inadequate and commission new sites in these areas.
·       Manage an effective preventative maintenance plan, pertaining specifically to the radio frequency network.
·       Install, maintain, repair, and upgrade the network of telemetry field units, used to tests customer’s vehicles.
·       Manage an effective inventory control system, relating specifically to the various components of the radio frequency network.
·       Manage configuration control and engineering change procedures and documentation.
·       Manage all fixed assets relating to the network and ensure that they are maintained in a serviceable condition at all times.
·       Ensure that any work carried-out to the radio frequency network is completed in the most cost-effective manner.
·       Liaise with internal / external customers on issues pertaining to the radio frequency network.
·       Assist with new developments and modifications, pertaining to the radio frequency network.  
 
Minimum requirements
·       National Diploma, Higher National Diploma or a B-Tech Degree (Electrical Engineering - light current).
·       Minimum of five years’ work experience, obtained within a telecommunications environment.
·       Technical knowledge, relating specifically to RF systems, communication systems and antennas.
·       Possess good fault finding and analytical skills.
·       Possess good administrative skills.
·       Be prepared to travel.
·       Be computer literate (Linux, MS Windows, MS Office) and a self-starter.
·       Fall Arrest certification would be advantageous.
 
PLEASE APPLY HERE
 
 
 
 
 




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CUSTOMER SERVICE REPRESENTATIVE - WESTERN CAPE (CPT) - FIXED TERM CONTRACT POSITION
Listing reference: track_001112
Listing status: Online
Apply by: 23 January 2024
 
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Western Cape
Contract: Fixed Term Contract
Remuneration: MARKET RELATED
EE position: Yes
 
Introduction
TRACKER Western Cape requires a Customer Service Representative – Installation Support on a fixed term contract to deliver scheduling support for 1 year to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
 
Job description
Primary Functions:
  • Marketing of Tracker to both existing and prospective clients.
  • Establishing building and maintaining relationships with our various partners.
  • Contract administration, feedback, and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Provide service within the region as well as other departments/regions/staff within Tracker.
  • Meet / exceed targets.
  • Data Capturing.
  • Follow up leads/queries.
  • Scheduling fitments of Tracker units.
  • Liaising with technicians regarding appointments.
  • Rescheduling of appointments.
  • Checking / Maintaining high quality schedules.
  • Monitoring effective utilisation of Tracker technicians.
  • Outsourcing work to fitment centres.
  • Maintain local and regional Scheduling relationships.
  • Management of potential cancellations.
  • Taking ownership of all queries and calls taken and assisting the client within our SLA’s
  • Allocating of Prefit fitments to assigned Fitment Centres.
  • Arrange and coordinate same day fitments as per Dealer requirements.
 
Minimum requirements
  • Matric with at 2 - 3 years’ experience in the Scheduling role
  • Extensive knowledge of the Western Cape geographical area
  • MS office Knowledge (intermediate level in Excel)
  • Above average Customer Service skills
  • Ability to work under pressure
  • Ability to work within a team
  • Out of the box thinking skills
  • Excellent communication and organizational skills
  • Excellent service orientation
  • Time management
  • A self-starter
  • Assertive
  • Attention to detail
  • Excellent relationship builder
  • Results and action orientated
  • Must be available to start immediately
  • We Got You. At Home. On Roads. In Life.
 
Should you not hear from us within 4 weeks, please consider your application unsuccessful.
 
PLEASE APPLY HERE







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TEST ANALYST – INTEGRATION TESTING (RE-ADVERTISING)
Listing reference: track_001154
Listing status: Online
Apply by: 22 January 2024
 
Position summary
Industry: IT & Internet
Job category: Testing
Location: Centurion
Contract: Permanent
Remuneration: Market Related
EE position: Yes
 
Introduction
TRACKER requires the services of an Integration Test Analyst in the Technology Department. We require a self-starter with an outgoing personality and the ability to communicate at all levels. The successful candidate will be required to facilitate Testing within the Technology testing team.
 
Job description
KEY DUTIES AND RESPONSIBILITES:
• Responsible for designing, developing, and executing quality assurance and control processes, test strategies, test plans and test cases that verify software conformance to defined acceptance criteria (i.e., system behaviours) and feature design documents, as well as application standards.
• In addition to functional, regression and integration testing, the Integration Test Analyst is responsible complete end to end testing on a per project basis encompassing multiple systems, teams and engaging with the test analyst per system.
• Responsibilities include but not limited to, linking test cases to business/systems requirements to ensure traceability, execute test cases, log defects and the creation of test ware.
• Responsible for supporting the business users during user acceptance testing.
• Test Strategy/approach/plan:
• Develops test plan, approach and scope.
• Provide test estimates for project & incidents.
• Provides input to continuously improve test methodology.
• Establishes and implements approach for managing test data.
• Requirements Management:
• Reviews functional requirements.
• Analyse requirements for completeness, correctness and clarity, to drive the testing effort.
• Has a clear grasp of capabilities that business wants to establish to shape scenarios.
• Developing Test Scenarios:
• Defines test scenarios.
• Test Case Design.
• Develops test cases with per system functionality.
• Define test targets.
• Define objectives with manager.
• Analyses and develops the proper test coverage with the stake holders.
• Traces requirements to test cases to verify test coverage.
• Test Execution:
• Manage own test preparation and execution activities.
• Identify and create necessary test data.
• Executes scenario-based test cases.
• Analyse metrics for quality assessment.
• Reporting:
• Traces coverage and clearance.
• Provides input to standard test metrics and reporting.
• Works within the project team and test team to address issues and report status.
• Defect Management:
• Debug the development and execution of test scripts against test targets.
• Analyse test failures.
• Priorities defects logged with development team.
• User Acceptance Testing:
• Work with Business to influence and monitor User Acceptance Testing.
 
Minimum requirements
• Matric.
• ISTQB – Foundation testing certification is a must.
• IT Diploma or other related qualification.
• 4 years relevant testing experience (encompassing the skills and knowledge listed below).
• 2 years’ experience within Tracker or related industry.
• Experience in software testing including methodologies (agile, functional and non-functional), test planning, test case development, execution, and quality assessment of test cases.
• Extensive experience developing test cases and test scenarios from story cards/use cases and/or requirements specifications.
• Demonstrates strong analytical and problem-solving skills and strong attention to detail.
• Possesses good understanding of Quality Control and Quality Assurance concepts across the SDLC.
• Understands test metrics and how they are used for decision support.
• Understands development practices and structures; SQL & database query tools.
• Has experience with Requirements Management, Test Management and Defect Management Tools.
• Willing to work extended hours.
 
PLEASE APPLY HERE