SUN INTERNATIONAL IS HIRING

 
 
DEALER - RE-ADVERTISED
 
APPLY FOR JOB
Job ID: 6780
Location: GrandWest
Full/Part Time: Core
Regular/Temporary: Regular / Permanent
Unit: Sun International
 
Job Purpose
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
 
Education

• Grade 12 or equivalent national qualification in gaming operations

 
Experience

• Previous experience in a customer facing role
• 1 year experience as a Tables Dealer
• 1 year experience in the gaming industry
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School**
• Trainee Dealers – competencies and experience requirements highlighted with ** are not a pre-requisite to selection, and will be developed during the Dealer School training

 
Skills and Knowledge
Core & personal behavioural competencies
 ·         Problem Solving

• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

 
Technical proficiency competencies
 ·         English verbal communication skills

• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack**
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines**
• Betting procedures**
• Compliance procedures and regulations**
• Basic responsible gambling principles**
• Basic computer skills

 
Work conditions and special requirements
 Ability to work shifts that meet operational requirements

• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands

 
Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming licence

 
Key Performance Areas
Duties and responsibilities include
 Prepared Work Area

• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

Game Play

• Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements)
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required) on the Casino system
• Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and Closing of tables
• Game hand over – Dealer to dealer and /or inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

 
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
 
 

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PROJECT ACCOUNTANT
 
APPLY FOR JOB
Job ID: 6779
Location: Head Office
Full/Part Time: Core
Regular/Temporary: Regular / Permanent
Unit: Sun International
 
Job Purpose

• The Project Accountant will be responsible to set up and monitor projects in IFS (including development, events & IT projects) to ensure project costs are allocated and reported correctly and that the final costs are capitalised or expensed appropriately in accordance with standard accounting policies and procedures as defined by the SSC. 

 
Education

• BComm degree

 
Experience

• Minimum 3 – 5 years’ experience in project accounting

 
Skills and Knowledge

• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem Solving
• Project accounting
• IFRS rules
• Procurement processes
• Business and Financial Acumen
• IFS Projects and Finance modules an advantage Business and Financial Acumen
• IFS Fixed Assets module an advantage
• Written and verbal communication skills
• Proficiency in MS Office Suite 

 
Key Performance Areas

• Set up development projects in IFS and load the approved budgets,
• Process invoices against relevant projects and allocate correctly to activities,
• Support procurement in processing purchase requisitions correctly.
• Review project costs and re-allocate to the correct activities where relevant,
• Bill project costs to relevant units as and when required,
• Review WIP account daily to ensure accuracy and capitalise, allocate to inventory or expense as per policies and guidelines,
• Create fixed asset IDs for all costs to be transferred to the fixed assets register (FAR),
• Maintain spreadsheet for all pre-opening costs for the development projects held in SIML books for analysis and capitalisation purposes,
• Liaise with supply chain to receipt in goods/services for payment purposes
• Manage advance deposits for development projects
• Close out project accounts upon project completion and capitalise or expense project costs to the correct accounts,
• Compile project reports monthly and present actuals against budget (variances),
• Update forecasts monthly and present to project teams,
• Investigate all project expenses not billed to customers
• Ensure adherence to all relevant SSC policies and procedures
• Meet the Key Performance Indicators (“KPIs”) for this function (eg: project set-up done, allocation errors, deadlines met, queries resolved etc).
• Set up development projects in IFS and load the approved budgets,
• Process invoices against relevant projects and allocate correctly to activities,
• Support procurement in processing purchase requisitions correctly.
• Review project costs and re-allocate to the correct activities where relevant,
• Bill project costs to relevant units as and when required,
• Review WIP account daily to ensure accuracy and capitalise, allocate to inventory or expense as per policies and guidelines,
• Create fixed asset IDs for all costs to be transferred to the fixed assets register (FAR),
• Maintain spreadsheet for all pre-opening costs for the development projects held in SIML books for analysis and capitalisation purposes,
• Liaise with supply chain to receipt in goods/services for payment purposes
• Manage advance deposits for development projects
• Close out project accounts upon project completion and capitalise or expense project costs to the correct accounts,
• Compile project reports monthly and present actuals against budget (variances),
• Update forecasts monthly and present to project teams,
• Investigate all project expenses not billed to customers
• Ensure adherence to all relevant SSC policies and procedures
• Meet the Key Performance Indicators (“KPIs”) for this function (eg: project set-up done, allocation errors, deadlines met, queries resolved etc).

 
Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
 
 
 

 
 
 
 
SALES SPECIALIST: SPO & EVN
 
APPLY FOR JOB
Job ID: 6778
Location: Head Office
Full/Part Time: Core
Regular/Temporary: Regular / Permanent
Unit: Sun International
 
Job Purpose
The Hospitality segment will lead the Hospitality Strategy and business objectives for Sun International, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of group-wide projects into operations.
The Sales Specialist: Sports & Events, as part of the Hospitality Sales team, will be responsible to support the Sales Managers in the events, entertainment and sports department and is the primary client contact in successfully sourcing, planning and co-ordinating events, sports and entertainment groups, working in collaboration with the properties, with the objectives of increasing event business to the properties and creating a public image and the reputation of Sun International as the sports and events brand of choice.
 
Education

• 3 year Diploma in Hotel Management

 
Experience

• Minimum of 3 years’ experience in sports and events co-ordination
• Experience working with sponsorships, agencies and contracts management

 
Skills and Knowledge

• Customer & Stakeholder Relationships
• Sourcing Information
• Organising & Co-ordinating Resources
• Persuading
• Assuring Quality
• Contextual Reasoning
• Following Procedures
• Emotional Maturity
• Creating Customer Experiences
• Informing & Communicating
• Sports and Events Industry knowledge
• Events Planning and co-ordination skills
• Strong English Verbal & Written communication skills
• Business Acumen
• Networking skills
• Emotional resilience and ability to handle pressure
• Proficient Computer Skills (MS Office)
• Events set-ups
• Contract and SLA knowledge
• Knowledge of Safety Regulations Act for large scale events

 
Key Performance Areas

• Have an up-to-date understanding of facilities and products available at the properties for sporting, themed and entertainment events
• Attend pre-event meetings and site inspections with clients where necessary, to understand sporting, events and entertainment requirements
• Source, select and partner with suppliers to assist in the design and achievement of sports/ entertainment / event deliverables
• Facilitate agreements and contracts with key suppliers, business partners and sponsors to achieve the business objectives
• Offer solutions in line with client requirements and facilitate requirements with third party suppliers including menus, décor, flowers, set-up, music, etc. where required, using any opportunities to upsell on the event
• Communicate with suppliers / contractors with regards to requirements for specific events, leveraging relationships to optimise the event within the set budget
• Negotiate, agree and track billing instructions and expenses for the event, communicating such to the business unit property
• Communicate with clients to understand their needs, sports/event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Check all correspondence from a company perspective to ensure brand is maintained
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required
• Support operational teams in the planning and co-ordination of venue set ups to ensure they meet technical (lighting, sound) and customer requirements at a unit level including the facilitation of any necessary changes with relevant operations, stakeholders (e.g. F&B, Banqueting, Entertainment, etc.).
• Communicate with entertainers with regards to requirements for specific sports/ events / entertainment, making necessary logistical arrangements in line with approved itinerary i.e transport, accommodation, food & beverage
• Facilitate necessary security responsibilities in line with contracted agreements
• Liaise with events and banqueting management to evaluate the post-mortem of the event

 
​
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
 
 
 

 
 
 
 
ACCOUNTANT
APPLY FOR JOB
Job ID: 6776
Location: Head Office
Full/Part Time: Core
Regular/Temporary: Regular / Permanent
Unit: Sun International
 
Job Purpose
The Accountant will be responsible to process financial accounting entries and review and reconcile transactions for units serviced within the SSC, in line with the policies and procedures of the SSC.
 
Education: BComm Accounting (essential)
 
Experience
Minimum 3 years’ experience in financial accounting and reporting
 
Skills and Knowledge

• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Influencing & Advising skills
• Research & development
• Reviewing / evaluating information and data
• Dealing with customers (including conflict handling skills)
• Problem Solving
• Clerical Administrative functions
• Plan, prioritise, co-ordinate
• Decision-making
• Emotional resilience
• Written and verbal communication skills
• Proficiency in MS Office (Advanced Excel)
• Accounting principles
• Reconciliations
• Month-end accounting requirements
• Management accounts
• Numeracy skills
• IFS Financial module an advantage
• Process improvement
• Tax calculations
• VAT calculations and submissions
• Preparation of AFS

 
Key Performance Areas

• Approve processing of vouchers completed by the accounts clerks.
• Review accruals / provisions at month end to ensure accuracy and completeness,
• Process month-end revaluations of foreign currency balances,
• Calculate and post required provisions,
• Prepare monthly management accounts whereby all allocations are processed and balance sheet items reconciled,
• Prepare income and deferred tax calculations for the period,
• Prepare VAT returns monthly
• Upload financial information into Cognos and clear all validation errors,
• Control opening and closing dates of periods according to timetable,
• Identify outstanding items on the workflow system and follow up and / or ensure items are cleared by the Accounts clerks.
• Prepare annual financial statements and submit to Financial Accountant: Reporting for review.
• Ensure strict adherence to all policies and procedures
• Meet the Key Performance Indicators (“KPIs”) for this function (eg: clean TBs, management accounts accurate, deadlines met, vouchers posted, queries resolved etc).
• Ensure all the necessary accounting transactions have been posted for a period to ensure that the trial balance is complete, accurate and valid for reporting purposes.
• Perform reconciliations on balance sheet accounts by the required deadline,
• Reconcile payroll postings and ensure accounts are allocated correctly,
• Ensure that control account reconciliations are completed and outstanding items are identified and cleared within 30 days
• Review departmental allocations and adjust as necessary
• Meet the Key Performance Indicators (“KPIs”) for this role (eg: daily reconciliations, no variances outstanding, queries resolved etc).
• Keep management updated with regards progress on payments and where necessary escalate unresolved issues
• Respond to and resolve queries with internal and external clients
• Develop and maintain sound working relationships with relevant departments
• Interact with clients and provide professional service standards and solutions
• Maintains employee confidence and protects confidential information
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

 
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
 

​

​ 
 
 
 
F&B ATTENDANT ~ POOLED - S
 
APPLY FOR JOB
Job ID: 6770
Location: Wild Coast
Full/Part Time: Scheduled
Regular/Temporary: Regular / Permanent
Unit: Sun International
 
Job Purpose
 
Main Purpose of the Job
The Food & Beverage team will be responsible for delivering hospitality services at the business unit, partnering with key stakeholders to create great customer experiences for guests visiting our properties; contributing to growing hospitality revenues, achieving operational governance and service standards, minimising wastage, and encouraging innovative solutions, in line with Sun standards and regulations. The Food & Beverage Attendant, as a member of the this team, will be responsible to prepare and deliver exceptional services to our customers within all F&B areas including restaurant operations; banqueting operations and on the casino floor (where relevant). Those in the role will be required to set-up restaurant, conferencing, seminars (if applicable) and banqueting facilities in preparation for service; prepare and serve beverages, and deliver food and beverage services to customers, ensuring that standards are continuously achieved and professionally executed.
 
Education
 
VACANCY
INTERNAL / EXTERNAL ADVICE
Education, experience and competencies required

• • Grade 12 or an equivalent national qualification on the NQ Framework
• • 2 years previous experience as a waiter, bartender or other role in a customer services environment

 
Work Condition & Special Requirements

• • Ability to work shifts that meet operational requirements (including weekends, evenings and public holidays)
• • Physically able to move operating equipment
• • Have an open attitude to perform similar functions in alternative outlets due to operational requirements

 
Legislative/ Regulatory Compliance

• • None

 
Job Complexity
Know How

• • Knowledge required involves the practical application of work procedures and processes
• • Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
• • Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
• • Manages one's time and resources to ensure that objectives are achieved effectively and on time.

 
Problem Solving

• • Interprets customer requirements in terms of services available and the applicable constraints
• • Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• • Considers all the facts, options and possible outcomes prior to making decisions;
• • Works independently, and is orientated towards solving customer queries.

 
Accountability

• • Takes ownership of customer requests and requirements.
• • Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• • Interprets customer requirements in terms of services available and facilitates operational processes.
• • Refers problems falling outside parameters to the team leader/manager for resolution.

 
Skills and Knowledge
Core & Personal behavioural competencies

• • Collecting Information
• • Assuring Quality
• • Creating Customer Experiences
• • Relating (connecting; valuing diversity, interacting)
• • Collaborating
• • Acting with energy and enthusiasm
• • Following Procedures & Standards
• • Maintaining focus
• • Demonstrating initiative
• • Building the Sunway Culture

 
Technical / proficiency competencies

• • Food & Beverage Product Knowledge
• • Food Service
• • Operating equipment use & care
• • Beverage / Cocktail Product Knowledge
• • Barrister skills
• • Beverage service
• • Stock control procedures
• • Written and Verbal English Communications skills
• • Numeracy skills
• • Upselling skills
• • Basic Computer Literacy
• • Cashiering Services

 
Key Performance Areas
Prepared Work Area

• • Prepare mise-en-place, place settings and any other required checks and preparations for service
• • Set-up and break down for functions in line with event requirements and start times (when required)
• • Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
• • Check cleanliness of own section or station
• • Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• • Use and store operating equipment in line with specifications and safety regulations
• • Participate in stock takes
• • Resolve or report on any anomalies to the required standards

 
Delivered Food Services

• • Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• • Take guest orders accurately and timeously
• • Place guest orders in the system
• • Explain menu items
• • Make recommendations with regards food menu items
• • Interact with kitchen staff around any special requests
• • Deliver food and beverage dishes to customers and present in line with standards
• • Be attentive to guest requests
• • Clear tables after guests have completed their meal
• • Provide billing to guests (where relevant)
• • Conduct cash-ups at the end of service (where relevant)
• • Leverage opportunities to upsell on promotional items

 
Prepared & Delivered Beverage Services

• • Keep up to date with regards beverage products, trends and drinks methodologies required to deliver menus
• • Take guest orders accurately and timeously and place in the system
• • Explain menu items and make recommendations with regards beverage menu
• • Mix drinks and present beverage in line with guest order and outlet standards
• • Clear glasses after guests have completed their drinks
• • Provide billing to guests and administer cashiering transactions
• • Conduct cash-ups at the end of service
• • Complete beverage stock sheets each shift
• • Conduct daily stock counts of bar smalls
• • Resolve or report on any anomalies to the required standards
• • Report on any breakages at the end of the shift
• • Leverage opportunities to upsell on promotional items

 
Customer Engagement

• • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• • Interact with guests and provide professional service standards and relevant solutions
• • Identifies customers and understand their preferences
• • Educate customers on business unit facilities, products, reward programme and current promotions
• • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

 
 
Please Note:
Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
As a result of the company’s operational requirements, you may be expected to work in any area designated as a "smoking area".
First right of refusal will be given to candidates from the licensed area.
 
POPI Statement

• • Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• • Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

If you are interested in applying and you are confident that you qualify in terms of the information set out in this advertisement, please apply online by visiting our website click on Careers and Wild Coast Sun.
 
THE CLOSING DATE FOR APPLICATIONS IS: 18 September 2023
 
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

 
 
 
 

 
 
 
 
GAMING TECHNICAL SHIFT MANAGER
 
APPLY FOR JOB
Job ID: 6775
Location: Wild Coast
Full/Part Time: Core
Regular/Temporary: Regular / Permanent
Unit: Sun International
 
Job Purpose
The Gaming Technical Shift Manager manages the day-to-day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations
 
Education

• N5 National Electronic Certificate (light current) with relevant experience or
• S2 or National Electronic Diploma (light current) or
• Equivalent qualification or
• 5 years’ experience as a Gaming Technician

 
Experience

• At least 2 years’ experience as a Gaming Technician

 
Skills and Knowledge

• Planning
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field.
• Analysing / Diagnosing product / machine performance
• Investigating skills
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Gaming Component Research & Development
• Gaming Product knowledge (Slots Technical)
• Gaming Regulations and compliance procedures
• Gaming Revenue Analysis & forecasting
• Gaming Product Analysis
• Operational Management
• Proficient Computer Skills
• EGS, is an advantage.
• Communication skills (written and verbal)
• Problem-Solving

Planning

• Short term planning involves conducting the planning of activities to optimise machine performance.
• Organise, plan, and prioritise tasks to ensure that work gets done efficiently and in line with productivities.
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.

Decision Making

• Apply business acumen and sound common sense to the overall operational management of shift and team.
• Monitor changes in the professional environment and is quick to act upon potential opportunities to optimise or improve processes.
• Consider all the facts, options, and possible outcomes prior to making decisions.
• Analyse and diagnose performance issues to maximise or leverage the strengths of the team in a competitive environment.
• Able to makes sound decisions within procedural parameters and provide appropriate motivations where necessary.

Problem Solving

• Deal with diverse problems in own area, using judgment and discretion to resolve them.
• Provide information and make recommendations regarding products and services that will meet customer needs.
• Solve a wide range of queries related to machine performance and innovation, dealing with these within operational/procedural limitations.
• Solutions should add value and ensure the correct customer behaviour in terms of product / facility usage.
• Arbitrate / resolve difficult customer complaints and/or issues / disputes.
• Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering.
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view of constantly improving productivity and profitability.

Certifications/Accreditation/Registration/Licenses

• Meet all requirements for a gaming license and FICA.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Physically able to move and carry operating equipment in line with job requirements.

 
Key Performance Areas
Shift Management.

• Manages the day-to-day operation in the gaming technical department.
• Manages the output task register.
• Duty allocations/ Handovers / shift reports / dispute handling / floor walkabouts
• Reports gaming equipment anomalies and repairs to gaming management
• Quality assures work orders.
• Schedules planned and preventative maintenance.
• Verifies and resolves escalated disputes and incidents.
• Follows up on progress of allocations and adjusts if required.
• Liaises with Internal and External customers/ stakeholders.
• Key bunch maintenance: (Keys, IFS, and money declarations)
• Attends required meetings.
• Keeps departments / staff informed of information required to meet their needs.

Gaming Product

• Evaluates gaming products.
• Conducts walkabouts to check product condition.
• Technical assessments
• Manage technical requirements of product moves.
• Research products / keeps up to date with development.
• Compile and manage the delivery of the scheduled maintenance plan.
• Trains staff to use products efficiently.
• Monitors and reports on product availability / uptime.
• Master file system maintenance

Reporting and Administration

• Consolidates, verifies, and distributes Analytical Reports: (Including but not limited to)
• Shift reports.
• Month end Feedback reports
• Note acceptor reports.
• Card acceptance reports
• Power Supply voltage reports
• Suspicious meter movement reports
• Card updates failures
• Network stats checks.
• Performance reports
• Progressive Reports
• IFS Reports
• Cash Handling Equipment Reports
• Makes recommendations to address shortfalls.
• Captures relevant data.
• Ensures RGP information is displayed.
• Provides feedback to HO and Suppliers

 
Compliance management

• Customise technical standards for the unit.
• Communicates standards to all relevant parties.
• Manages and audits Standard Operating Procedures
• Identifies new legislation changes, risks an opportunity to maintain the SOPS.
• Standards include ordering of locks and keys, game software, SAMS, shift control keys.
• Master file system audits

 
People Supervision and Development

• Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures.
• Manage productivities and payroll costs for the department.
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Manage employee relations and disciplinary action within the department.
• Ensure staff communication and motivation.
• Performance contracting, reviews and development.
• Provides resources and removes obstacles to performance.
• On boarding of new staff members
• Guides and coaches’ employees
• Participates in the recruitment and selection of new technicians into the department.

 
Customer Relationship Management

• Investigates and resolves customer disputes.
• Promotes customer service programmes.
• Manages guest Interaction and Service
• Identifies and responds to customer feedback to improve the offering.

 
Financial control

• Controls spend and product buying in line with budget.
• Prepares orders and follows up on progress.
• Sources, checks, and signs quotations.
• Manages stock control processes and standards.

 
Supplier Relationship Manager

• Regular communication and relationship building
• Manages Supplier SLA’s
• Selects and manages suppliers as per procurement policy.

 
 
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

​
GAMING TECHNICAL SHIFT MANAGER
 
APPLY FOR JOB
Job ID: 6775
Location: Wild Coast
Full/Part Time: Core
Regular/Temporary: Regular / Permanent
Unit: Sun International
 
Job Purpose
The Gaming Technical Shift Manager manages the day-to-day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations
 
Education

• N5 National Electronic Certificate (light current) with relevant experience or
• S2 or National Electronic Diploma (light current) or
• Equivalent qualification or
• 5 years’ experience as a Gaming Technician

 
Experience

• At least 2 years’ experience as a Gaming Technician

 
Skills and Knowledge

• Planning
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field.
• Analysing / Diagnosing product / machine performance
• Investigating skills
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Gaming Component Research & Development
• Gaming Product knowledge (Slots Technical)
• Gaming Regulations and compliance procedures
• Gaming Revenue Analysis & forecasting
• Gaming Product Analysis
• Operational Management
• Proficient Computer Skills
• EGS, is an advantage.
• Communication skills (written and verbal)
• Problem-Solving

Planning

• Short term planning involves conducting the planning of activities to optimise machine performance.
• Organise, plan, and prioritise tasks to ensure that work gets done efficiently and in line with productivities.
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.

Decision Making

• Apply business acumen and sound common sense to the overall operational management of shift and team.
• Monitor changes in the professional environment and is quick to act upon potential opportunities to optimise or improve processes.
• Consider all the facts, options, and possible outcomes prior to making decisions.
• Analyse and diagnose performance issues to maximise or leverage the strengths of the team in a competitive environment.
• Able to makes sound decisions within procedural parameters and provide appropriate motivations where necessary.

Problem Solving

• Deal with diverse problems in own area, using judgment and discretion to resolve them.
• Provide information and make recommendations regarding products and services that will meet customer needs.
• Solve a wide range of queries related to machine performance and innovation, dealing with these within operational/procedural limitations.
• Solutions should add value and ensure the correct customer behaviour in terms of product / facility usage.
• Arbitrate / resolve difficult customer complaints and/or issues / disputes.
• Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering.
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view of constantly improving productivity and profitability.

Certifications/Accreditation/Registration/Licenses

• Meet all requirements for a gaming license and FICA.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Physically able to move and carry operating equipment in line with job requirements.

 
Key Performance Areas
Shift Management.

• Manages the day-to-day operation in the gaming technical department.
• Manages the output task register.
• Duty allocations/ Handovers / shift reports / dispute handling / floor walkabouts
• Reports gaming equipment anomalies and repairs to gaming management
• Quality assures work orders.
• Schedules planned and preventative maintenance.
• Verifies and resolves escalated disputes and incidents.
• Follows up on progress of allocations and adjusts if required.
• Liaises with Internal and External customers/ stakeholders.
• Key bunch maintenance: (Keys, IFS, and money declarations)
• Attends required meetings.
• Keeps departments / staff informed of information required to meet their needs.

 
Gaming Product

• Evaluates gaming products.
• Conducts walkabouts to check product condition.
• Technical assessments
• Manage technical requirements of product moves.
• Research products / keeps up to date with development.
• Compile and manage the delivery of the scheduled maintenance plan.
• Trains staff to use products efficiently.
• Monitors and reports on product availability / uptime.
• Master file system maintenance

 
Reporting and Administration

• Consolidates, verifies, and distributes Analytical Reports: (Including but not limited to)
• Shift reports.
• Month end Feedback reports
• Note acceptor reports.
• Card acceptance reports
• Power Supply voltage reports
• Suspicious meter movement reports
• Card updates failures
• Network stats checks.
• Performance reports
• Progressive Reports
• IFS Reports
• Cash Handling Equipment Reports
• Makes recommendations to address shortfalls.
• Captures relevant data.
• Ensures RGP information is displayed.
• Provides feedback to HO and Suppliers

 
Compliance management

• Customise technical standards for the unit.
• Communicates standards to all relevant parties.
• Manages and audits Standard Operating Procedures
• Identifies new legislation changes, risks an opportunity to maintain the SOPS.
• Standards include ordering of locks and keys, game software, SAMS, shift control keys.
• Master file system audits

 
People Supervision and Development

• Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures.
• Manage productivities and payroll costs for the department.
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Manage employee relations and disciplinary action within the department.
• Ensure staff communication and motivation.
• Performance contracting, reviews and development.
• Provides resources and removes obstacles to performance.
• On boarding of new staff members
• Guides and coaches’ employees
• Participates in the recruitment and selection of new technicians into the department.

 
Customer Relationship Management

• Investigates and resolves customer disputes.
• Promotes customer service programmes.
• Manages guest Interaction and Service
• Identifies and responds to customer feedback to improve the offering.

 
Financial control

• Controls spend and product buying in line with budget.
• Prepares orders and follows up on progress.
• Sources, checks, and signs quotations.
• Manages stock control processes and standards.

 
Supplier Relationship Manager

• Regular communication and relationship building
• Manages Supplier SLA’s
• Selects and manages suppliers as per procurement policy.

 
 
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
 
POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.