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STELLENBOSCH LOCAL MUNICIPALITY
 
TECHNICIAN: ICT INFRASTRUCTURE 
ICT DESKTOP SUPPORT SERVICES 
CORPORATE SERVICES 
CS/ICT/ID/OE/18
 
The successful incumbent will report to the ICT Senior Technician 
 
 
Minimum Requirements: •Grade 12•National IT Certificate or Higher •International / National A+ and N+ Certification •Experience in Microsoft Desktop Support •Experience in Telephony support from VOIP to Analogue services•4 years relevant experience •Valid Code B driver’s license
 
Other requirements: •Advance computer skills •Excellent Customer Service Skills •Excellent Time Management Skills •Must show Initiative and willingness to grow •Well-developed interpersonal skills •Ability to work independently and in teams •Ability to function effectively under pressure, meet deadlines and work accurately •Availability and willingness to work overtime 
 
Responsibilities / Duties:  •Ensure good housekeeping / auditing of all ICT equipment •Ensure 1st and 2nd level ICT support is carried out within agreed Service Level Agreements •Support 3rd level support by providing all necessary information to ensure incident resolved •Provide support for ALL ICT devices hosted on the Stellenbosch Municipality within the prescribed policies
•Manage the Life Cycle of Service requests logged on the Helpdesk system within agreed timelines set in the Service Level Agreements •Responsible for the complete roll out process of new ICT Hardware in line with Company policies •Assist in the Telecommunications silo of the ICT department• Perform overtime and standby duties as and when required in line with Company policies •Carry out effective communication with all relevant stakeholders to support the Municipality’s goals •Actively partake in Knowledge Sharing, Training and Skills Development •Promote Health and Safety within the Department and the Municipality on the whole •Perform various administrative duties for the Senior ICT Technician provided these are within fair reason• Liaising with staff, suppliers and visitors at all levels of seniority 
 
Job related enquiries: Tembisa Mafumana (021 808 8582) 
 
General Enquiries: Lanese September 021 808 8064 or Lucretia Koegelenberg 021 808 8102 
 
Salary: R 263 843.48- R 341 481.00 Plus benefits
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Applications, clearly marked, accompanied by a comprehensive CV, a covering letter and the details of contactable referees, must be emailed to the Human Resource Management Services at Stellenbosch Municipality at the following email address specifically linked to the above Directorate: corporatejobs@stellenbosch.gov.za
 
Please state the name of the position in the subject of your email for identification purposes.
 
Applications for the above mentioned vacancy must be sent via the given email. If not it will not be considered. No hand delivered or posted applications will be considered. 
 
Please note: By applying for this position, the candidate consents to verification checks of qualifications and criminal records. Candidates must be willing to be subjected to a rigorous evaluation process. Originally completed applications, accompanied by originally-certified true copies of qualification certificates (degrees, diplomas, certificates, school certificates, etc.) as well as required driver's licenses, Professional Driver’s Permits and registration certificates from professional bodies, where applicable. Receipt of applications will not be acknowledged and no supporting documentation will be returned. No copies of certified copies will be accepted.
 
Canvassing with Councillors or any other decision-maker/ member of the Selection Committee, is not permitted and proof thereof will result in disqualification of your application 
 
Closing date: 21 August 2020 @ 12:00 
 
Stellenbosch Municipality is an Equal Opportunity employer. Candidates from the designated groups, including those with disabilities, are encouraged to apply. The requirements of the Employment Equity Act will be considered as part of the selection criteria/process. If you do not hear from us within ten (10) weeks of the closing date, please regard your application as unsuccessful. For more details on vacancies, visit our website www.stellenbosch.gov.za. The Council reserves the right not to make an appointment and to add/amend/change the salary package.