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STATE INFORMATION TECHNOLOGY AGENCY (SITA)
 
REFERENCE NR : VAC02366 
JOB TITLE : Head of Department: Provincial Management - Western Cape 
JOB LEVEL : E2 
SALARY : R 1 339 003 – R 2 008 505 
REPORT TO : Executive Provincial and Local Consulting / National Consulting 
DIVISION : PLC: Executive Provincial and Local Consulting 
DEPT : Coastal Region 
LOCATION : Western Cape – Cape Town 
POSITION STATUS : 5-years Fixed Term Contract 
 
Purpose of the job 
To provide strategic direction, leadership and management of Tier 3 Provincial operations by overseeing the rendering of ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and promoting customer advocacy, enhancing long-term client relations which is evidenced by improved Client satisfaction levels. Additionally, to oversee the effectiveness and efficiency of the Tier 3 Province and towards the realization of revenue growth and the optimal utilization of skills and competencies in the province in order to ensure a sustainable SITA value proposition. 
 
 
Key Responsibility Areas 
• Lead the facilitation, development and implementation of the SITA Provincial and Local Government Service Strategy; 
• Implement Service Delivery Model for Tier 3 Province capabilities, as per the SITA Tiered Distribution Model; 
• Drive continuous improvement to improve service delivery to customers; 
• Consolidate and facilitate the implementation of the Provincial Government departments’ IT and Procurement Plans in respect of the SITA Mandate; 
• Provide direction and leadership in the general management and operations of the Province; 
• Drive customer satisfaction excellence through effective Customer Advocacy strategies; 
• Provide thought leadership to clients with regard to digital solution provisioning; 
• Responsible for the Financial Management for the Province in order to ensure revenue generation/ profitability; 
• Ensure effective management of resources (i.e. budget/finances, asset) within the Unit; 
• Ensure effective Human Capital Management (Leadership); and 
• Manage compliance management processes within the department. 
 
 
Qualifications and Experience 
Required Qualification: Bachelor’s Degree / B. Tech in Business Management, Information Technology, Computer Science, or Commerce and/or equivalent (NFQ Level and Credits). 
Experience: 8+ years’ management/leadership experience within an IT environment, of which 4 years’ experience as a general manager or senior manager in corporate/public sector organisation. 
 
Technical Competencies Description 
Knowledge of: Corporate Governance; ICT Governance and Compliance; Solution Development; ICT Service Delivery; IT Quality Management; General Business Management and development; General Human Resource Management; General Financial management; General ICT Procurement. COTS (Commercial of the Shelf) Products; OSS (Open Source Software) Products; IT Strategies and Architectures; Programme/Project; Management; Knowledge of business /service strategy; Knowledge of service management principles; Business risk and issue; identification; ICT Governance strategy, policies and procedures; Knowledge of PFMA, MFMA and procurement policies in government; Consulting in a digital society. 
Leadership competencies: Collaboration; Communicating and  Influencing; Outcomes Driven; Planning and Organising; Managing People and Driving Performance; Responding to Change and Pressure; Strategic Thinking; Customer Experience; Innovation; Creative Problem solving; and Decision making. 
Behavioural Competencies: Outgoing; Interpersonal skills; Resilience; Detail orientated; Analysing; Problem solving; Decisive; Persuasiveness; Professionalism; Emotional intelligence; Time management; Assertiveness; and Investigative. 
 
Other Special Requirements: N/A.
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How to apply 
Internal candidates must apply using this email address: Buzwe.internalwcrecruitment@sita.co.za  
External candidates must apply using this email address: Wcrecruitment@sita.co.za
 
Closing Date: 24 March 2021 
 
Disclaimer
SITA is Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. 
• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves a right not to make an appointment. 
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants’ documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be accepted 
• CV’s sent to incorrect email address will not be considered