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SOUTH AFRICAN SPECIAL RISK INSURANCE ASSOCIATION (SASRIA)
 
Position Title: Claims Service Consultant
 
JOB SUMMARY STATEMENT/PURPOSE:
The Claims service consultant will render effective and professional administrative services to the Sasria Claims Department and its stakeholders.
 
CURRENT STATUS: Active
CONTRACT TYPE: Fixed-Term Contract

CLOSING DATE: August 10, 2021
 
Click here to apply

 
Qualifying Criteria
 
Key Performance Areas (Duties & Responsibilities):
1. Claim payment process
• Create stakeholder on the system and link to file
• Check claim estimate before payment is loaded
• Check the release and\or invoice for accuracy
• Load payments as per the releases and /or invoice
• Authorise payments
2. Salvage Administration
• Management and daily reconciliation of vehicles written off
• Tracing all salvage and liaising with salvage dealers
• Ensuring tenders made on written off vehicles and accepting best tender
• Negotiate and agree salvage value with salvage service provider
• Keeping record of all invoices issued
• Follow up with salvage service provider on payments outstanding
• Analysing invoices for deductions
3. Provide effective customer relations
• Handle all queries efficiently and in the most appropriate manner possible
• Assist with queries from the public and other departments for all functions
• Handle call overflow and message centre for claims department
4. General Office Administration – Ad hoc duties
• Analysis of media articles daily with update report to claims team for events which could give rise to claims in relation to Sasria cover
• Perform any reasonable tasks as and when required by the Line Manager
• Daily, weekly, or monthly activity reporting
 
Qualifications:
  • Matric, Grade 12 or Equivalent, Basic Short-term Insurance.
 
Experience:
  • 2 – 3 years in administrative and salvage management role.
  • Computer literacy advantageous
 
Knowledge:
  • Customer Care
  • Data capturing
  • Basic Short-Term Insurance
  • Communication with stakeholders
  • Understanding of the insurance industry and Sasria’s role in it
  • Salvage process
 
Technical Skills:
  • Claims Procedure
  • Good communication skills – verbal and written
  • MS Office
  • Good interpersonal skills
  • Time management
  • Telephone etiquette
  • Timeous and clear communication of information
  • Applying continuous improvement of processes
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Attributes & Values:
  • Accuracy and expedience of the finalisation of this process
  • Working with people
  • Detail orientated
  • Adhering to principles and values
  • Presenting and communicating information
  • Planning & organising
  • Delivering results and meeting customer expectations
  • Following instructions and procedures
  • Adapting and responding to change
  • Coping with pressure and setbacks
  • Values driven
 
Demographics:
  • A South African citizen of any gender, preference will be given to an EE candidate
 
Location of the role:
  • The role will be in Illovo, Johannesburg