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SOUTH AFRICAN REVENUE SERVICES (SARS)
 


SERVICE CONSULTANT (BEGINNER) X6
Position Reports to: Operations Manager 
Division: Taxpayer Engagement-WC
Location:  Western Cape (Beaufort West x 1, Bellville x 1, Cape Town x 1, Paarl x 1, Worcester x 1, Mitchells Plain x 1)
Advert Closing Date:  17 February 2026
 
About the Position
  • Ensure that all face-to-face, voice, inbound and outbound queries across all tax products are promptly, effectively & efficiently answered or resolved.
  • Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes.
  • Communication of transactional outputs and queries in area of work.
  • Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
  • Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
  • Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
  • Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
  • Embrace change initiatives and positively contribute to the success thereof within area of accountability.
  • Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service, and standards.
 
Job Purpose
To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 - 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.
 
Education and Experience
 
Minimum Qualification & Experience Required
  •  National Diploma / Advanced Certificate (NQF Level 6 and above) in Taxation, Accounting or Finance. 
  • At least 2 years Customer Service experience.
  • Age criteria – 18-35 years to specifically attract the youth
 
Minimum Functional Requirements
Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. Tax, CGT, Dividends, Donations, fund Benefits, Estate Duty, Transfer Duty, Withholding Tax on Interest & Royalties)
 
Job Outputs:
 
Process
  • Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
  • Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
  • Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
  • Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.
 
Governance
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
 
People
  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
 
Finance
  • Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
 
Client
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
 
Behavioural competencies
  • Stakeholder Engagement and Management
  • Fairness and Transparency
  • Accountability
  • Customer Service
  • Honesty and Integrity
  • Trust
  • Respect
  • Attention to Detail
 
Technical competencies
  • Active Listening
  • Communication Skills
  • Computer Literacy
  • Customer Relationship Management
  • Customer Understanding
  • Efficiency Improvement
  • Financial Acumen
  • Handling difficult calls
  • Product Knowledge
  • Query Resolution
  • Standard operating procedure compliance
  • SARS Systems Products
  • Tax Knowledge
 
Compliance Competency
GOC Confidential 
 
 
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
 
PLEASE APPLY HERE










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CONSULTANT: HUMAN RESOURCES BUSINESS PARTNER (FTC) (6 MONTHS CONTRACT)
Position Reports to: Lead: People Management (EDM)      
Division: Strategy Enab & Modernisation
Location: Head Office - Brooklyn
Advert Closing Date: 17 February 2026
 
About the Position
Are you passionate about boosting engagement, developing future‑ready talent, and building a high‑performance culture? Join us as a Human Resources Business Partner and lead impactful people initiatives, smart retention strategies, and meaningful organisational development. If you’re dynamic, strategic, and ready to make a real impact — we want to hear from you!
 
Job Purpose
To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by implementing and coordinating the execution of the Human Resources tactical plan within the business unit, in order to continuously enhance service delivery.
 
Education and Experience
 
Minimum Qualification & Experience Required
  • Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Human Resource Management/ Organisational Development/ Labour Relations/ Industrial & Organisational Psychology/ Social Sciences or a related qualification AND 5-7 years' experience within a similar or related HR Business Partnering environment, of which 2-3 years at a functional specialist level.
 
ALTERNATIVE #
  • Senior Certificate (NQF 4) AND 10 years’ experience within a similar or related HR Business Partnering environment, of which 2-3 years at functional specialist level.
 
Minimum Functional Requirements
  • Ability to handle and protect highly sensitive information in accordance with Government Official Confidentiality (GOC) standards
  • Advanced MS Excel skills, including data analysis, understanding and interpreting dashboard including HR metrics reporting.
  • Strong presentation and visual storytelling skills, able to translate HR insights into clear, compelling business presentations.
  • Excellent communication and engagement skills, with the ability to interact effectively at all levels of the organisation, including senior leadership.
 
Job Outputs:
 
Process
  • Analyse Employee Engagement results, monitors the effect of business decisions on people and advise management on the addressing of employee concerns.
  • Provide day-to-day performance management guidance to line management (coaching, counselling, career development, disciplinary actions) provoking positive changes in the management of people and performance improvement.
  • Participate and support effective programme and project management of HR integrated projects or interventions to ensure successful execution and delivery of divisional objectives.
  • Provide high quality workplace relations advice and services to Line and interpret HR policies and employment legislation.
  • Analyse trends and provide inputs in partnership with the HR team to provide inputs to developing solutions, programs and policies.
  • Consider the interdependencies in design and implementation of policy, practice, process and delivery systems in relation to business unit goals.
  • Customise and apply change management methodology and organisational development strategies, influence and assist change initiatives in support of overall business strategy.
  • Drive people processes (performance, development and career) to ensure that employee's level of performance and capabilities meet current and future standards and business needs.
  • Ensure correspondence and information received from external and internal sources is verified and receive the necessary attention.
  • Ensure that HR services are provided as appropriate to client needs, identify new opportunities where HR can add value and maintain leading edge knowledge of HR issues.
  • Execute specialist input through investigation and opportunities within the product process including risk concern.
  • Implement initiatives relating to projects that will lead to improved key processes across the business.
  • Manage specific projects as determined in the annual HR operational plan as well as participating in functional and cross-functional HR initiatives.
  • Provide authoritative, specialist expertise and advice to internal and external customers based on the broader People Strategy and the implementation thereof.
  • Support line management in forecasting and planning talent pipeline requirements in line with business strategy and workforce plans.
  • Provide reports with recommendations applicable to area of specialisation.
  • Provide project team support and coordinate, monitor and report on project activities according to project management principles and standards.
  • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
  • Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
  • Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
  • Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
  • Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
  • Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
  • Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
  • Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
  • Integrate customised solutions for customer base using a variety of HR products, policies and procedures.
  • Use practical and applied knowledge and judgement to arrive at decisions that will improve operational efficiencies.
  • Provide business-focused and operational HR advice and services for delivery on the SARS Human Capital Development Strategy.
 
Governance
  • Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)
 
People
  • Maintain professional interaction and ensure ethical dealings with clients at all times by constantly building customer relationships.
  • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)
 
Finance 
  • Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)
 
Client
  • Build a strong understanding of existing and potential customer needs and requirements.
  • Monitor service level agreements made with internal and external stakeholders that meet or exceed client expectations and recommend adjustments.
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
  • Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)
 
Behavioural competencies
  • Accountability
  • Analytical thinking
  • Attention to detail
  • Commitment to Continuous Learning 
  • Conceptual Ability
  • Customer Service
  • Expertise in Context
  • Fairness and Transparency
  • Honesty and Integrity
  • Initiative
  • Leading Change
  • Organisational Awareness
  • Problem Solving and Analysis 
  • Relationship Management and Networking
  • Respect
  • Trust
 
Technical competencies
  • Business Knowledge 
  • Data Collection and Analysis  
  • Efficiency improvement
  • Employee Relations
  • Functional Policies and Procedures
  • Human Resource Consulting
  • Integrated Talent Management
  • Knowledge of HR Policies and Procedures
  • Reporting
  • Service Delivery
 
Compliance Competency
  • GOC Confidential
 
 
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
 
PLEASE APPLY HERE