SOUTH AFRICAN REVENUE SERVICES (SARS) VACANCIES

SOUTH AFRICAN REVENUE SERVICES (SARS)

SENIOR ANALYST: BUSINESS SYSTEMS (SAP HCM)
Position Reports to: Area Head: Enterprise Services and Support
Division: Design and Enabling
Location: Head Office Pretoria
Advert Closing Date:15 March 2026

About the Position
SARS is looking for an innovative, highly skilled, suitably experienced and results-driven business analyst, preferably with experience in an SAP HCM environment, who can demonstrate sound judgement and strong business acumen and will meaningfully contribute towards our higher purpose and service delivery to align with the SARS strategic objectives.

Job Purpose
To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by providing governance and analysis output for a single large project or across a series of smaller related initiatives including but not limited to solution testing, while providing relevant industry experience to the process, in order to continuously enhance service delivery. Additionally, to identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks based on their insight into the business usage of information technology (IT) and utilising technology to add value to business.

Education and Experience
Minimum Qualification & Experience Required
Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology AND 3-4 years' experience in a SAP HCM environment and/or Business Analysis experience within a complex systems environment, of which 1–2 years at knowledge worker level.
ALTERNATIVE #
A Senior Certificate (NQF 4); AND 6 years’ experience in a SAP HCM and/or Business Analysis experience within a complex systems environment, of which 1–2 years at knowledge worker level.

Job Outputs:
Process

Interdepartmental peer-to-peer liaison. Liaison with business partners, internal and external development partners.
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Compile Business Requirements Specifications and prioritise production system change request/s.
Contribute towards the refinement of polices, processes and procedures.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Gather, plan and manage data for QA testing purposes.
Identify business processes or scenarios for test cases.
Log a production system change request on incident management console.
Maintain and support new and existing applications.
Provide End-user education and training.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Replication of defect in testing environment and finding suitable workaround.
Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
Undertake information gathering and analysis of data within set guidelines to report related information to business.
Use practical and applied knowledge and situational judgement to arrive at decisions.
Provide exceptional customer service support to other teams and all operational areas within SARS.

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure customer satisfaction with quality and service timelines.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations. (I)

Behavioural competencies

Accountability
Analytical Thinking
Attention to Detail
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust

Technical competencies

Awareness of the SDLC
Business IT Systems
Business Knowledge
Computer Literacy
Data Collection and Analysis
Efficiency improvement
Functional Policies and Procedures
IT Business Analysis
IT Project Management
Reporting

Compliance Competency

GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

PLEASE APPLY HERE

SENIOR TEST ANALYST
Position Reports to: Manager: System Qualification and Testing
Division: Strategy Enab & Modernisation
Location: Head Office
Advert Closing Date: 15 March 2026

About the Position
SARS is looking for a dynamic individual who is highly skilled, suitably experienced and results-driven in the Information Technology Software Testing environment. The individual must be passionate about quality to ensure end-user satisfaction is reached to meaningfully contribute towards our higher purpose and service delivery to align with the SARS strategic objectives. The applicant will participate in the software development process and will be responsible for the test analysis. This well-seasoned, proactive and energetic applicant will be required to take the initiative to ensure that the software meets high standards of quality.

Job Purpose
The primary purpose of the Senior Test Analyst is to analyse project specification documentation and to utilize the results thereof to create a set of testing capital to be used for the testing of a software system and its related processes. In addition, project team resource management and coordination activities in delivering testing outcomes form part of this job in accordance with the SARS standards.

Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in a Computer Science / IT / Information Systems / Engineering AND 5 years' experience in a testing environment and must have completed, certified training in Software Testing Techniques (e.g. ITSEB or ISTQB Fundamental).
#ALTERNATIVE
Senior Certificate (NQF 4) AND must have completed, certified training in Software Testing Techniques (e.g. ITSEB or ISTQB Fundamental) and minimum of 10 years’ experience in software testing environment.

Minimum Functional Requirements
Software testing - Have a working knowledge of the following applications: MS Word, MS Excel, MS PowerPoint and MS Project. Must have an in-depth knowledge of HP Quality Centre.

Job Outputs:
Process

Execute specialist input through investigation &opportunities within the product process including risk concern.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Actively coordinate testing resources and Testing process activities and milestones across the Testing lifecycle.
Ensure Testing resources execute Test cases and manage daily priorities and workload allocation according to priorities and skills base involved with project.
Reporting – qualitative and quantitative on project progress across multiple dimensions to ensure successful delivery of project and management visibility.

Governance

Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
To have the ability to interact effectively with members of the team involved with the project or maintenance testing effort.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Contribute on execution of assigned tasks, roles and deliverables to project resources involved as and when required.
Ongoing collaboration and relationship building with various stakeholders and executives from various operational domains of the organisation to enable project delivery.

Behavioural competencies

Accountability
Adaptability
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust

Technical competencies

Business Acumen
Business Knowledge
Computer Literacy
Effective Business Communication
Efficiency improvement
Execute, Implement & Follow Through
Functional Analysis and UAT
Functional Policies and Procedures
Plan and Conduct Meetings
Problem Analysis and Judgement
Reporting
Schedule Adherence
Standard operating procedure compliance
System Thinking
Testing Software

Compliance Competency

Quality Management (IT)
Ability to work under pressure
Business Analysis Tech (IT)
Facilitation Skills
GOC Confidential
Have a sense of urgency
Project Management Processes (IT)Aware
Resource Allocation (IT)
Software Metrics (IT)
Structured Reviews (IT)
Systems Qualification and Testing
Tact and Diplomacy

SENIOR SPECIALIST DATABASE ADMINISTRATOR (FIXED TERM CONTRACT)
Position Reports to: Senior Speciality: Database Administrator
Division: Strategy Enab & Modernisation
Location: SARS Head Office, Pretoria
Advert Closing Date: 11 March 2026

About the Position
We are looking for a passionate and enthusiastic DB2 LUW database administrator who will be responsible for the implementation, configuration, maintenance, and performance of the DB2 database environment for high-profile systems at SARS. The individual will join a team of experienced DB2 database administrators to ensure the availability of the database systems, data, optimal performance & security of all DB2 database systems and provide support to internal as well as external clients.
The resource needs to be an experienced Bash and Korn shell scripting programmer and needs to be familiar with programming languages, more specific Python and C++.

Job Purpose
To co-ordinate, prepare, collect and compile information required to facilitate analysis, management review, decision making or reporting requirements of the functional area.

Education and Experience

Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology or Computer Science AND minimum 8-10 years' experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
OR
Senior Certificate (NQF 4) AND Relevant IT Qualification / Certification AND 8-10 years’ experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
ALTERNATIVE #
Senior Certificate (NQF 4) AND 15 years’ experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level

Minimum Functional Requirements:

Relevant technical experience:

Advanced administration experience in latest version of DB2 LUW
Experience with large, high volume transaction environments
Query troubleshooting and optimisation
Performance tuning
Backup/Recovery of databases
Clustering/High Availability experience

In the following technologies:

IBM DB2 LUW

Relevant certification
Advanced AIX/Linux scripting
Extensive HADR experience
Advanced query creation
Extensive experience with advanced RDBMS functions such as partitioning, Q replication, compression and XML / JSON
Extensive experience with development practices and processes
Deep architectural understanding of DB2 and related tooling
Ability to develop automated processes

Job Outputs:

Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Define and review data requirements for management of the function.
Conduct assessments and use information to advise, make recommendations and facilitate improvement

Governance

Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice through leadership in area of expertise.

Finance

Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

Accountability
Analytical Thinking
Attention to Detail
Adaptability
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Fairness and Transparency
Honesty and Integrity
Trust (V)
Organisational Awareness
Respect

Technical competencies

Computer Literacy
Functional Policy and Procedure
IT Knowledge
Customer Relationship Management
System Thinking
Problem Solving
Verbal Communication

Compliance Competency

GOC Confidential

RISK ANALYST
Position Reports to: Manager: Compliance
Division: Taxpayer Engagement Operations
Location: Head Office - Brooklyn
Advert Closing Date: 11 March 2026

About the Position
Join our Risk Management team as a Risk Analyst, where you will support operational optimisation by identifying and analysing risk, interpreting tax and compliance behaviour, and contributing to targeted, risk‑based interventions. This role offers the opportunity to apply specialist risk expertise, analyse complex data, and support informed decision‑making that enhances compliance, service delivery, and organisational performance.
If you are analytical, service‑driven, and able to apply sound judgement in a regulated and collaborative environment, this role provides a strong platform to contribute meaningfully to risk management and to grow your career within a high‑integrity public service institution.

Job Purpose
To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by identifying risk and interpret tax implications in order to continuously enhance service delivery.

Education and Experience
Minimum Qualification & Experience Required

Bachelor's Degree/Advanced Diploma (NQF 7) preferably Risk Management/Taxation/Accounting/Auditing/Finance/Economics/Business Administration or related qualification AND 5 - 7 years’ experience within a risk mitigation or risk management environment, of which 2 – 3 years at a technically skilled level.

Alternative #

Senior Certificate (NQF 4) AND 10 years’ related experience within a risk mitigation or risk management environment, of which 2 - 3 years at a technically skilled level.

Minimum Functional Requirements

GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations; (b) Commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
Microsoft skills (Proficient in) i.e. Excel, Word, PowerPoint, etc.
Demonstrated ability to identify, analyse and interpret compliance and operational risks by applying recognised risk management methodologies.
Technically competent in obtaining, integrating and analysing data to support tax sector analysis and declarations.
Manage risks and adhere to risk & governance management frameworks.

Job Outputs:
Process

Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Declaration analysis in order to enhance compliance levels and identify trends in non-compliance.
Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Execute specialist input through investigation and opportunities within the product process including risk concern.
Identify and assess the vulnerability of critical financial data and/or activities to specific risks.
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
Identify, analyse and interpret non-compliance and hand over to profilers and other relevant stakeholders.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Obtain and analyse data in order to conduct sector analysis, industry and tax product research as well as declaration analysis to enhance and improve compliance levels.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Accountability
Analytical thinking
Attention to detail
Commitment to Continuous Learning
Conceptual Ability
Expertise in Context
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust

Technical competencies

Business Knowledge
Data Collection and Analysis
Efficiency improvement
Functional Policies and Procedures
Reporting
Risk Identification
Risk Knowledge

Compliance Competency

GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and persons with disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and/or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

PLEASE APPLY HERE

RISK PRACTITIONER
Position Reports to: Ops Manager: Compliance Risk
Division: Taxpayer Engagement Operations
Location: Head Office - Brooklyn
Advert Closing Date: 11 March 2026

About the Position
Join our tax compliance risk team as a Risk Practitioner, where you will assist the business unit in identifying new and emerging tax-related risks and optimising operations through the support of risk mitigation activities. Responsibilities include analysing financial information, identifying trends and potential risks of tax non-compliance, and contributing to informed, risk-based decision-making. This position provides the opportunity to exercise practical judgment, promote process and risk optimisation, and ensure adherence to tax legislation administered by SARS.
If you are analytical, service‑driven, and able to take accountability for quality outputs, this role provides a strong platform to contribute meaningfully to risk management and grow your career within a high‑integrity public service institution.

Job Purpose
To assist and coordinate risk mitigation activities in order to achieve business objectives.

Education and Experience

Minimum Qualification & Experience Required

National Diploma/Advanced Certificate (NQF Level 6) preferably in Taxation/Accounting/Auditing/Finance/ or related qualification AND 2 - 3 years’ experience within an accounting and tax environment or tax compliance risk environment, of which 1 – 2 years is at a knowledge worker level.

Alternative #

Senior Certificate (NQF 4) AND 5 years’ related experience within an accounting and tax or tax environment or tax compliance risk environment, of which 1 - 2 years is at a technically skilled level.

Minimum Functional Requirements

GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations; (b) Commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
Microsoft skills (Proficient in) i.e. Excel, Word, PowerPoint, etc.
Ability to accumulate and analyse information, identify trends and potential risks, and compile reports with clear recommendations to support decision‑making and risk‑based interventions.

Job Outputs:

Process

Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan and organise own work tasks within specific guidelines given in the said area of work.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
Use practical and applied knowledge and situational judgement to arrive at decisions.

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

Accountability
Analytical thinking
Attention to detail
Commitment to Continuous Learning
Conceptual Ability
Expertise in Context
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust

Technical competencies

Business Knowledge
Data Collection and Analysis
Efficiency improvement
Events, Meeting or Task Coordination
Functional Policies and Procedures
Reporting
Risk Awareness
Risk Knowledge

Compliance Competency

GOC Confidential

SENIOR ANALYST: BUSINESS SYSTEMS (FIXED TERM CONTRACT)
Position Reports to: Ops Manager: Change & Release
Division: Enterprise Design - Enterprise
Location: Head Office LeHae La SARS, Pretoria
Advert Closing Date: 11 March 2026

About the Position
SARS seeks to appoint an innovative, highly skilled, and suitably experienced Senior Business Analyst to join our Business Systems environment. The successful candidate will demonstrate strong business acumen, sound judgement, and a proven ability to deliver high‑quality analytical insights and solutions. This role requires a strategic thinker who can translate business needs into effective system requirements, drive process optimisation, and contribute meaningfully to organisational performance. The incumbent will play a critical role in supporting SARS’s higher purpose and advancing service delivery in alignment with our strategic objectives.
This role will ensure the successful delivery of system enhancements, upgrades, and new functionality across the organization’s business applications. This position is responsible for analysing business requirements, coordinating release activities, and ensuring that changes are deployed smoothly, securely, and with minimal disruption to operations.
The role serves as a bridge between business stakeholders, technical teams, and project managers—providing expertise in system processes, release planning, and risk management. The Senior Analyst ensures that releases are aligned with business priorities, comply with governance standards, and deliver measurable value to end users.

Job Purpose
To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by providing governance and analysis output for a single large project or across a series of smaller related initiatives including but not limited to automation testing, while providing relevant industry experience to the process, in order to continuously enhance service delivery.

Education and Experience
Minimum Qualification & Experience Required
Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology; AND 3–4 years’ experience in Release Management and/or Business Analysis within a complex systems environment, of which 1–2 years at knowledge‑worker level.
ALTERNATIVE#
A Senior Certificate (NQF 4); AND 6 years’ experience in Release Management, of which 1–2 years at knowledge‑worker level.

Minimum Functional Requirements

Min. of 4 years’ experience in VAT, PAYE, UIF, SDL, ETI and/or Income tax. Experience in writing functional specifications.

Job Outputs:
Process

Interdepartmental peer-to-peer liaison Liaison with business partners, internal and external development partners.
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Assign incident inventory.
Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Compile User/Functional Requirements Specifications and prioritize production system change request/s.
Contribute towards the refinement of polices, processes and procedures.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Gather, plan and manage data for test automation purposes.
Identify candidate business processes or scenarios for automated test cases.
Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
Log a production system change request on incident management console.
Maintain and support new and existing applications.
Produce trends analysis of recurring Problems/Incidents, and in the case of non-resolution to escalate.
Provide End-user education and training.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Replication of defect in testing environment and finding suitable workaround.
Review of assigned inventory on incident management console.
Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
Undertake information gathering and analysis of data within set guidelines to report related information to business.
Use practical and applied knowledge and situational judgement to arrive at decisions.
Provide exceptional customer service support to other teams and all operational areas within SARS.

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
To perform trend analysis in relation to incident management inventory.

Behavioural competencies

Accountability
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust

Technical competencies

Business IT Systems
Business Knowledge
Computer Literacy
Customer Relationship Management
Efficiency improvement
Functional Policies and Procedures
IT Business Analysis
Relationship Building
Reporting
IT systems knowledge

Compliance Competency

GOC Confidential

CONSULTANT: ASSET MANAGEMENT - SOFTWARE (FIXED TERM CONTRACT)
Position Reports to: Manager: IT Service Assets
Division: Strategy Enab & Modernisation
Location: SARS Brooklyn
Advert Closing Date: 09 March 2026

About the Position
SARS is seeking a detail-oriented and proactive individual to join the SAM team as a Consultant: Software Asset Management. The role involves managing software assets across the organisation, ensuring compliance with licensing standards and regulatory requirements, while also overseeing cloud-based software usage on platforms such as Azure. The ideal candidate will have a solid understanding of software licensing models, software governance, strong analytical skills, and the ability to collaborate effectively across teams to support strategic IT initiatives. Executed effectively, this role will make sure SARS maximize the value of their software investments while maintaining control over their environment.
To manage and optimize resources, services, and infrastructure in a hybrid- cloud computing environment in accordance with SARS policies and procedures.

Job Purpose
Ensure adherence to policies by maintaining and monitoring organisational assets in accordance with SARS policies and procedures.

Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in IT/ Finance AND 5-7 years' experience in software asset management experience, of which 2-3 years at technical skilled level
ALTERNATIVE#
Senior Certificate (NQF 4), ITIL certification AND 10 years’ experience in Software Asset Management experience, of which 2-3 years at a technically skilled level

Azure Fundamentals, CSAM and LISA qualifications will be an added advantage

Minimum Functional Requirements

Software Licensing Knowledge- Understanding of various licensing models (e.g., per-user, per-device, subscription-based).
End User License Agreement: Ability to interpret licensing terms and agreements from major software vendors such as Microsoft.
Cloud Resource Management-practical applications of cloud licensing including Cloud activity management such as Microsoft Azure Monitor, Billing and Cost Management.
Asset Tracking and Management- Proficiency in using SAM tools and software for tracking and managing software inventory.
Audits: Ability to perform software audits and maintain accurate records of software usage.
Compliance Management: Practical knowledge of software compliance requirements and regulations and ability to ensure adherence to software licensing agreements and avoid legal issues.
Technical Proficiency: Basic understanding of IT infrastructure, including operating systems, network configurations, and software deployment processes.
Data Analysis and Reporting- Skills in analysing software usage data to identify trends, optimize licenses, and reduce costs and the ability to create reports and dashboards to communicate software asset status and compliance.

Job Outputs:
Process

Conduct end to end Software Asset Management activities, including procurement of software, deployment, utilisation and decommissioning.
Basic knowledge of cloud architecture and resource management
Manage software asset management portals and tools to support compliance.
Responsible for optimizing and controlling Cost Management within an organization's Cloud environment including development and management of budgets for Cloud resources and services.
Provide transparency and accountability for cloud expenditures through detailed reporting and analysis
Continuously monitoring the performance of on-premises and cloud assets to ensure they meet required service levels
Respond to all Software audit queries
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
Plan and organise own work tasks within specific guidelines given in the said area of work.
Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.

Governance

Ensuring that cloud and on premise software assets adhere to regulatory requirements, industry standards, and organizational policies
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

Develop and maintain productive relationships with SARS role players, third party suppliers to maximise benefit in software licensing, maintenance and service offerings.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Strong knowledge of budgeting, forecasting, and financial analysis.
Experience in cloud asset management, particularly within Azure.
Ability to analyse large datasets to optimize IT costs, usage and performance

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Honesty and Integrity
Problem Solving and Analysis
Fairness and Transparency
Analytical Thinking
Conceptual Ability
Building Sustainability

Technical competencies

Reporting
Functional Policies and Procedures
Financial Analysis and Reporting
Financial Administration
Analysis and Interpretation of Financial Systems
Asset Management
Query Resolution
Financial Controls

Compliance Competency

Security Clearance: GOC Confidential

CONSULTANT: ASSET MANAGEMENT - HARDWARE (FIXED TERM CONTRACT)
Position Reports to: Manager: IT Service Assets
Division: Strategy Enab & Modernisation
Location: SARS Brooklyn
Advert Closing Date: 09 March 2026

About the Position
SARS is seeking a meticulous and proactive professional to join the HAM team as a Consultant: Hardware Asset Management. This position is responsible for overseeing the complete lifecycle of IT infrastructure assets throughout the organisation, from acquisition to disposal. The ideal candidate will possess comprehensive knowledge of applicable regulations in order to accurately record IT assets in the Fixed Assets Register, and ensure effective tracking and reporting of asset value and ownership. Successful execution of this role will enable the Service Assets Hardware team to manage IT infrastructure hardware assets efficiently, supporting organisational compliance and minimising unnecessary expenditures.
To plan, manage and monitor the implementation of area specific activities and end-to-end lifecycle of the IT Infrastructure assets, by managing and controlling those assets in compliance with Internal Tangible Asset Management Policy and related procedures, in order to deliver on approved operational plans and to continuously enhance service delivery.

Job Purpose
Ensure adherence to policies by maintaining and monitoring organisational assets in accordance with SARS policies and procedures.

Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in IT/ Finance AND 5-7 years' IT Infrastructure Asset management experience, of which 2-3 years at technical skilled level
ALTERNATIVE
Senior Certificate (NQF 4), ITIL certification AND 10 years experience in IT Infrastructure Asset Management, of which 2-3 years at a technically skilled level

Minimum Functional Requirements

Hardware Asset Management experience- Understanding of policies and regulations governing IT Infrastructure Assets.
Asset Tracking and Management- Proficiency in using Discovery tools and Microsoft PowerBI dashboards to manage hardware inventory.
Audits: Ability to perform asset verification to maintain accurate records of IT Infrastructure Assets.
Compliance Management: Practical knowledge of disposal processes to ensure compliance to manufacturers regulations.
Technical Proficiency: Basic understanding of IT infrastructure, including operating systems and network configurations.
Data Analysis and Reporting – Ability to analyse asset lifecycle data (covering procurement, ownership, location changes, disposal etc.) to identify trends, optimize asset utilization, and reduce total cost of ownership. Skilled in creating reports and dashboards that clearly communicate asset status, movement history, financial value, and compliance with organizational policies.

Job Outputs:
Process

Responsible for the daily and long-term strategic management of IT Infrastructure hardware assets.
Provide financial expertise within the IT environment to assist technical teams in managing IT Infrastructure assets.
Provide financial expertise to SARS personnel responsible for procurement of IT Infrastructure Assets
Manage the IT Infrastructure asset register ensuring that the asset register is continuously updated to reflect movement of assets in order to provide accurate input into SARS Financial statements.
Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
Ensure procedures, policies and mandates are clearly understood and complied with.
Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
Plan and organise own work tasks within specific guidelines given in the said area of work.
Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.

Governance

Ensuring that IT Infrastructure assets adhere to regulatory requirements, industry standards, and organizational policies
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

Develop and maintain productive relationships with SARS role players, third party suppliers to maximise service offerings.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Strong knowledge of budgeting, forecasting, and financial analysis.
Experience in Service Assets management.
Ability to analyse large datasets to optimize IT costs, usage and performance

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Honesty and Integrity
Problem Solving and Analysis
Fairness and Transparency
Analytical Thinking
Conceptual Ability
Building Sustainability

Technical competencies

Reporting
Functional Policies and Procedures
Financial Analysis and Reporting
Financial Administration
Analysis and Interpretation of Financial Systems
Asset Management
Query Resolution
Financial Controls

Compliance Competency

Security Clearance: GOC Confidential

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