SOUTH AFRICAN REVENUE SERVICES (SARS)

 

 

 

NETWORK ENGINEER (VOICE NETWORK ENGINEER) - FIXED TERM CONTRACT (11271) 

Position Reports to:  Manager: Network Engineering        

Division:  Technology Modernisation & Development

Location: Head Office Pretoria

Advert Closing Date:  17 June 2026

 

About the Position

SARS is looking for a Technical Support person that will be providing IP Telephony support to the Contact Centres. This candidate needs to have basic WAN/LAN experience in troubleshooting problems within the network. The ideal Candidate should have a very good understanding of Voice, Video and Data communications.

 

Job Purpose

To provide the technical skills to support the optimal management and operation of all Data and Voice communication related infrastructure in the production environment as well as providing infrastructure-facing support processes to facilitate delivery of ICT Services through a Service Management System for managing of tickets for IT service requests and IT service outages as recorded or logged via all service channels.

 

 

Education and Experience

Minimum Qualification & Experience Required

 

Relevant National Diploma / Advanced Certificate (NQF 6) AND 2-3 years' experience in IT Production Telephony Environment, of which 1-2 years is at knowledge worker level

OR

Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), AND additional requirements specified in Min Functional requirements, where applicable.

 

ALTERNATIVE #

Senior Certificate (NQF 4) AND 5 years IT Production Telephony Environment experience, of which 1-2 years is at knowledge worker level.

 

Minimum Functional Requirement

Need to be familiar with:

  • 2-3 years’ practical experience in IT Production Telephony Environment, with 1-2 years IP routing and switching experience.
  • Proficient in the following technologies: Technical Knowledge of Routers, Wi-Fi Access Points, Switches; LAN Cabling, Voice Gateways, Protocols, Network Management Systems and SIP Technology.

 

 

Job Outputs:

Process

  • Accumulate information and provide reports with recommendations applicable to area of specialisation.
  • Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
  • Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
  • Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
  • Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
  • Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
  • To be responsible for managing the co-ordination, configuration, installation, and management of single network types (WAN, LAN, wireless, satellite, telephony, internetworking) and related client services within the network enterprise.
  • Makes recommendations in the areas of throughput analysis, problem solving, and infrastructure planning.
  • Ensures that there is a stable performance environment for the network communication infrastructure.
  • To be involvement in incident management activities daily.
  • To be involvement in problem Management to identify root cause analysis.
  • To execute network troubleshooting to resolve technical problems.
  • Conduct advanced network monitoring.
  • Participate in change management interventions, where required.

 

Governance

  • Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

 

People

  • Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

 

Finance

  • Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

 

Client

  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

 

Behavioural Competencies

  • Accountability
  • Analytical Thinking  
  • Attention to Detail 
  • Adaptability
  • Building Sustainability 
  • Commitment to Continuous Learning 
  • Conceptual Ability 
  • Fairness and Transparency
  • Honesty and Integrity
  • Organisational Awareness 
  • Problem Solving and Analysis 
  • Respect
  • Trust

 

Technical Competencies

  • Computer Literacy 
  • Functional Policies and Procedures 
  • IT Knowledge
  • IT Systems
  • Reporting
  • Stress Management 
  • Technical Expertise
  • System Thinking
  • SARS Systems Products 
  • Telecommunications (Data and Voice) Network 
  • Verbal Communication

 

Compliance Competency

  • GOC Confidential

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

PLEASE APPLY HERE

 

 

 

 

 





 

 

JUNIOR SOFTWARE TESTER (10907) 

Position Reports to:  Manager: Systems Qualification        

Division: Taxpayer Engagement Operations

Location:  Head Office

Advert Closing Date:  21 June 2026

 

About the Position

SARS is seeking a motivated and detail‑oriented Junior Software Tester to support the delivery of high‑quality, reliable technology solutions in line with SARS standards. The successful candidate will form part of a skilled testing team responsible for executing low to medium‑complexity test cases, identifying and logging defects, and contributing to the overall software testing life cycle.

The role is ideal for an entry‑level testing professional who is eager to build practical experience in a structured, governance‑driven IT environment. The Junior Software Tester will work under guidance, applying defined testing standards, procedures, and tools to ensure that systems meet agreed quality requirements before release.

The incumbent will be expected to contribute to continuous service improvement by accurately reporting test results, supporting change initiatives, and escalating quality or delivery risks where necessary. Strong attention to detail, the ability to plan and manage own work, and a commitment to quality and service excellence are essential for success in this role.

This position offers an opportunity to gain exposure to enterprise‑scale systems within a complex regulatory environment while developing core software testing skills aligned to industry and SARS best practices.

 

Job Purpose

To execute low - medium complexity test cases as well as the identification and logging of defects in accordance with SARS standards. 

 

Education and Experience

Minimum Qualification & Experience Required

Higher Certificate (NQF 5) AND 12 months’ experience in Software testing, with a working knowledge of MS Word, MS Excel.

 

Alternatively

Senior Certificate (NQF 4) AND 18 – 24 months experience in a Software testing, with a working knowledge of MS Word, MS Excel.

 

Minimum Functional Requirements:

Software testing - Have a working knowledge of the following applications: MS Word, MS Excel

 

Job Outputs:

Process

  • Conduct testing activities that verify a specific action or function of the application. (Functional and Non-Functional Testing)
  • Daily execution of workload in relation to test lifecycle activities and assigned role.
  • Execute test cases captured and assigned within Octane or test management system.
  • Actively and continuous updating of the defect management systems throughout the day to reflect accurate and timeous defect registration, status and enabling management thereof
  • Actively participate at all Testing Levels (Unit / Systems/ Regression/ Stability / Distribution
  • Actively participate in the Testing Life-Cycle, be involved in the day-to-day test execution and monitoring of actual testing activities on a frequent basis
  • Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary
  • Capture defects within Octane or test management system in accordance with SARS defect reporting standards
  • Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets
  • Update Octane or test management system to reflect testing progress
  • Communication of transactional outputs and queries in area of work according to policies and quality requirements. 
  • Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
  • Contribute to the successful implementation of change initiatives by providing support in area of work. 
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners. 
  • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality. 
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work. 
  • Report on transactional and process activities within set guidelines to provide timely information for decision making. 

 

Client

  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
  • Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, and quick and error free

 

Finance

  • Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

 

Governance

  • Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks. 

 

People

  • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
  • Drive own performance to achieve work outputs in line with required response time, quality and service delivery standards. 
  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. 

 

Behavioural competencies

  • Accountability
  • Analytical Thinking
  • Attention to Detail
  • Commitment to Continuous Learning
  • Conceptual Ability
  • Customer Service
  • Expertise in Context
  • Fairness and Transparency
  • Honesty and Integrity
  • Organisational Awareness
  • Problem Solving and Analysis
  • Respect
  • Trust

 

Technical Competencies

  • Business Knowledge
  • Data Collection and Analysis
  • Efficiency Improvement  
  • Functional Policies and Procedures
  • Reporting
  • Standard Operating Procedure Compliance
  • System Thinking

 

Compliance Competency

  • GOC Confidential

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

PLEASE APPLY HERE

 

 

 

 

 

 

 

SENIOR SPECIALIST: SYSTEM ENGINEER (FIXED TERM CONTRACT)

Position Reports to:     Manager: Information Technology Service   

Division: Strategy Enab & Modernisation

Location: Pretoria

Advert Closing Date:  29 June  2026

 

About the Position

Consult to business on technology solutions in the IBM WebSphere Application Server domain whilst ensuring 24/7 availability within all SARS BU platforms. OpenShift knowledge on containerization (Docker, OpenShift), Kubernetes orchestration will be an added advantage.

 

Job Purpose

To be responsible for co-ordinating, programming, implementing and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the organisation and ensuring to meet service level agreements.  To be responsible for identification and resolution of complex hardware and software technical problems and malfunctions related to network and related servers and makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions, ensuring a stable performance environment for the enterprise business processing system. 

 

Education and Experience

 

Minimum Qualification & Experience Required

Bachelor's Degree / Advanced Diploma (NQF 7) Information Technology AND 8-10 years' experience in IBM WebSphere Application Server, of which 3-4 years at junior specialist level. 

#OR

Senior Certificate (NQF 4) AND  IT Qualification (s) / Certification (s), in Information Technology and 8-10 years’ experience in IBM WebSphere Application Serve of which 3-4 years at junior specialist level, AND additional requirements specified in Min Functional requirements, where applicable.

  • AiX: IBM AiX Certified Engineer, PowerHA, IBM Systems Director or relevant certification OR
  • LINUX: SuSE Certified Professional or Linux Professional Certified Level 2 or Redhat Certified Technician OR
  • WAS: IBM WebSphere Application Server Certified System Administrator or any other relevant certificatio

#ALTERNATIVE


Senior Certificate (NQF 4) AND 15 years IBM WebSphere Application Server experience of which 3-4 years at junior specialist level.

 

Job Outputs:

 

Process

  • Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
  • Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
  • Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
  • Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
  • Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
  • Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
  • Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
  • Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
  • Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
  • Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
  • Advising on programming, implementation and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the enterprise.
  • Advise on the identification and resolution of high-level hardware and software technical problems and malfunctions related to network and related servers.
  • Makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
  • Proactively researches and locates necessary tools and processes to identify and proactively avert troublesome trends as they develop.
  • Advice on stable performance environment for the enterprise business processing system.
  • Participates in various IT projects intended to continually improve/upgrade the systems infrastructure.
  • Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Configuring, debugging and supporting multiple infrastructure platforms.
  • Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications.
  • Performing high-level root-cause analysis for service interruption recovery and creating preventive measures.
  • Performing installation, maintenance and support of system software/hardware and user support.
  • Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
  • Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
  • Ensure compatibility and interoperability of in-house computing systems.
  • Ensure system connectivity of all servers, shared software, groupware, and other applications.
  • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • Integrate servers and their associated software into enterprise systems/solutions.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
  • Responsible for building, implementing and maintaining system hardware and software architectures as well as to identify and resolve all hardware and software technical problems.
  • Participate in various IT projects intended to continually improve/upgrade the system infrastructure.
  • Establish systems programming standards and documentation requirements and play a key role in the integration of mainframe, midrange, shared systems and other computing architectures.
  • Advise and design in support of the management and support of the organisation's System operating systems and/or application server software and utilities infrastructure - Specialist coding for the optimisation of System systems to optimise workflow; coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology, ensuring alignment of IT strategy to business strategy.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.

 

Governance

  • Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

 

People

  • Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
  • Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

 

Finance

  • Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

 

Client

  • Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
  • Participate in the specialist practice community and contribute positively to organisation knowledge management.
  • Provide authoritative, specialist expertise and advice to internal and external stakeholders.

 

Behavioural competencies

  • Accountability
  • Analytical Thinking  
  • Attention to Detail 
  • Adaptability
  • Building Sustainability 
  • Commitment to Continuous Learning 
  • Conceptual Ability
  • Fairness and Transparency
  • Honesty and Integrity
  • Organisational Awareness 
  • Problem Solving and Analysis 
  • Respect
  • Trust

 

Technical competencies

  • Business IT Systems 
  • Business Knowledge 
  • Computer Literacy 
  • Efficiency improvement  
  • Functional Policies and Procedures 
  • IT Knowledge 
  • IT Strategy and Planning 
  • Reporting and Interpretation 
  • System Thinking 
  • Customer Relationship Management
  • Technical Expertise
  • IT Project Management
  • Knowledge of IT Governance and Business  
  • Problem Analysis and Judgement
  • Verbal Communication

 

Compliance Competency

  • GOC Confidential

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

PLEASE APPLY HERE