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SOUTH AFRICAN POST OFFICE (SAPO)
 
READVERT: INTERNAL/EXTERNAL
 
Job Title: SUPERVISOR SYSTEM SUPPORT: PRODUCTION (C4): SYSTEM SUPPORT (X 1 POSITIONS) 
POSTBANK BLOEMFONTEIN
Reports to: Manager: System and Processes
 
Summation
Accountable and responsible for the effective supervision of System Support Section for all production related issues/tasks
 
 
Key Responsibilities
1. Oversees The Availability of all Systems in Postbank.
 
2. Flex-cube UBS and all other Systems used in Postbank
Handling security management of the system (roles, access etc.)
Authorise user access, new branches added to the system, interest rates, fees, new products and functions of the System Support Officers
Ensuring the smooth running of all Systems as well as resolve queries
 
3. Administration
Budgeting for and purchasing of hardware
Handling enquiries from personnel, Branch Managers, internal audit, external auditors and customers
Preparing training manuals and providing training to personnel
Staff management that also include Overtime, Acting and Standby
Project management
 
 
4. Existing Programs
Investigating changes and errors to existing programs and ensure a prompt resolution
Assist in the preparing of specifications for changes to current programs
Verify implementation of changes on live systems
 
5. Support Functions
Successful implementation of interest changes, fees etc.
Responsible for EFT files and Fitness report.
Handling Change Requests for changes and enhancements on the system
Assisting Branch Managers with Postbank related system problems
Logging of calls on problems, requests and enhancements on all Postbank systems
Handling of email enquiries regarding system changes, system requests between management and users
Assisting, resolving and escalating queries received from helpdesk, Call Centre, etc. regarding system related errors
Overseen the reporting errors to programmers by means of the Remedy System
 
 
Qualifications:
Relevant IT Diploma on NQF Level 6 (360 Credits)
Appropriate B-Degree will be an advantage
Financial/IT certificate will be an advantage
Computer Literacy: MS Office & Postbank Systems
 
Experience:
3-5 years’ experience in a IT or Postbank production environment
Experience in project management, financial management and supervisory
 
Knowledge:
Should have proper experience/knowledge of Postbank Systems, computer software, hardware and equipment.
Knowledge of: Post Office Remedy System, WRE, Flex-cube UBS , ACB processing, E-filing, SAP will be an advantage
 
 
PHYSICAL MOBILITY
Must be willing to travel
Must be willing to work after hours /holidays/ weekends
 
Skills
Organisational Skills
Decision making skills
Counselling skills
Communication Skills: Verbal/written
Project management
Analytical Skills
Problem Solving Skills
Leadership Skills
Customer & System orientated
 
Attributes
Detail focused and Accuracy
Ability to prioritise
Sense urgency
Deadline driven
Able to work under pressure as stressful conditions occurs from time to time due to problem solving issues, new projects and urgent decisions that has to be made
Maintaining confidentiality towards system/management decisions
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Contacts
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to Tshegofatso.lebusho@postbank.co.za.
Please indicate in the subject line which position you are applying for with the position number. 
 
Closing date: 20 November 2020
 
Position numbers: 60010263
 
Cost Centre: 52982
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.